Best in Dallas TX

Work is not eye popping but their prices are.  They are supremely expensive and you are guaranteed to find better prices somewhere else. Attitude is also not the greatest. Will most definitely be going somewhere else in the future.

What a genuine, kind person.  Bob has returned my calls on weekends and nights, given me excellent advice and encouraged me to the point that I could fix my problem myself.  I know that I can count on them for the big things that exceed my capabilities.  This company is clearly a Rockwall, Neighborhood Gem.  No need to rely on big companies who throw a lot of advertising dollars at us...Master's Touch is clearly a first-class plumbing company who can solve most problems...and quickly.

Professional and repaired our water heater quickly and professionally.  Thankful he was fully masked for covid and cautious in all he did.

Absolutely wonderful guys. We just acquired this house from my grandma. We haven't gotten a chance to start saving for all the repairs and maintenance that needs to be done. The hot water heater gave out and after my attempts to fix it, I gave up on it. I needed a quote on a new water heater.  These two came out right away, looked at my water heater and found a lose wire that was causing the problem I couldn't find. They bought me some valuable time and money. The water heater still needs to be replaced since it is 25 years old. Any kind of plumbing issue I can't fix, I'm calling Jr's Plumbing. ((Ladies, These guys aren't to hard on the eyes either.))

So about a month ago, one afternoon I walked out into my garage and saw a rather sizable puddle of water in the middle of the floor.  Huh??  I looked around (why, I don't know).  Then I looked up.  Oh f@#k!  I ran upstairs and opened the door to the attic space where the water heaters and one of the hvac systems is located and there it was - water coming out of a small hole in a pipe by one of the water heaters.  Water was shooting out horizontally, hitting a wall, and running downward - through the ceiling of my garage.  I tried to turn off the water supply to the water heater, but nothing happened.  Panic!

Anyway, I didn't have a plumber that I liked (I deal with almost all the tradespeople who have to come to our house - poor things - and I decide who will come back).  I'd tried about three since we moved here, but none of them screamed 'I want to be your regular plumber'.  So I called my regular HVAC company and asked them to recommend someone and they gave me the number for Arty's Plumbing.  I called Arty's and explained my problem to the person who answered and guess what?  He actually sounded concerned about my emergency and said someone would be there within an hour.  In less than an hour, Frank arrived, assessed the problem, turned off the water to the water heaters and to the house and proceeded to repair the leak.  From the time I found the puddle in the garage to the time the problem was fixed was less than three hours, and that included Frank having to make a trip for a piece of hardware.

AND, the cost was very reasonable (I thought).  When he handed me the bill, I couldn't believe it was so low.  And Frank was very nice.  He also either didn't make a mess or he cleaned up after he was done.  Either way, there was no mess for me to deal with.

AND after all this, the worst thing we have is a water stain on the garage ceiling.  My car (that was just washed that morning for the first time in a couple months) didn't even get dripped on.  Now how lucky is that?!

Anyway, they don't know it yet, but Arty's Plumbing is now my regular plumber.  I sure hope they don't scare easily...

Wow, I can't say enough good things about Nathaniel and this company.  What a pro!  He really knows what he's doing and gets right down to it.  I feel very fortunate I found this outfit and I will be using them for all my plumbing needs in the future.  Very prompt, professional, friendly and basically all-around nice person who wants to help and is highly competent - all for a VERY reasonable price.

I tried to call this company for a service call today.  When the phone was answered the response was, Hello.  No business name.  I inquired if this was a plumbing company, and the response was, Yes.  When I inquired why the caller had not identified the company when he answered the phone the man hung up on me.  However their services may be, this is definitely not a professional company.

We recently used Riddell Plumbing to replace all the cast iron pipes under the house and the line running from the house to the main line at the street. Initially everything was good (except for a lack of communication to confirm the start date and arrival time). On the day the service was to start, the plumber showed up and pushed the work out 2 days. I was OK with this because I was promised he would bring 2 crews and everything would be completed in 1 day and wrapped up by the time our out of town guests were to arrive for the weekend.
The actual pipe replacement was completed in 1 day. What failed to happen was a coordination with the city regarding the permits and final inspection. The work was completed on a Wednesday and we did not have sign off from the inspector and the ditch in our front yard filled until the following Friday. The city inspector showed up several times during the time period but was unable to properly inspect because the crews were not ready for him. There was not only a lack of communication and coordination with the inspector but any communication with us was nonexistent. Every day I had to repeatedly call and text our plumber or his supervisor to try and find out what was going on. Even calling the main office was of no help. No one there would return my calls. When the ditch was finally filled in our yard, it was done horribly. The crew covered up one of my drainage boxes a and did not smooth out any of the dirt throughout the yard. My front yard looked like a BMX course.
The actual replacement of the pipes looks like a success but everything else about the experience has caused a lot of frustration and angst.

The plumber showed up on time and did do the job he was asked to do, which was to replace a shut off valve for a toilet. It is literally less than half an hour of work and less than $20 in parts and they charged my wife $360! Unfortunately she didn't know any better when she was quoted the estimate. I wish I could have been available. So, if you are a woman that wants to taken for granted these guys will to the job and rake you over the coals at $700+ an hour.

Thank you!  The guys came out when they said they would, fixed a simple problem (slow-moving drain) quickly and efficiently (and even explained what was causing it and how best to remedy it for good).  All for an affordable price.  I finally found my plumber!

Fast on the response!  Their plumbing team is friendly and up front with you.  Overall, a great experience!

I have used them for years now and never once had a bad experience. They always show up when they say they will and have always done a very good job. I use them for my house, my mothers and our rental property. Price is reasonable and plumbers are very professional.

I've used Hole in One Plumbing three times at my home in Sachse and once at my new home in Lucas. They have always done a great job at a great price.  I will always call them first. I would give another star but the employee didn't hide his displeasure when I had to call him to let him know I was running 10 minutes late to meet him at home. My fault I know, but how many times have I waited in them... At least 4 times. Lol

Only guy to actually give a decent quote for installing a specific part and was upfront and got the issue fixed quickly.

Randy helped my plumbing company find a very difficult slab leak that 2 other leak detections companies could not find.   I will continue to use these guys for slab leak detection as they are AWESOME.

3/18/2021

True Plumbing just completed a repair to our main sewer line.  To do this, they had to dig out an area 5-6 feet down to access the area affected.  They completed the repair, filled in the hole, and cleaned the entire area before leaving.  They did the job quickly and efficiently, and we couldn't be more pleased.  In addition, they offered a very highly competitive bid.  

We would strongly recommend them!

A neighbor recommended The Plumber. I called and they were able to come the same day. Our normal plumber gave us a timeframe 5 weeks from now. Two people showed up,  both wearing masks. They were able to to find the leak in nothing flat, in a different place than where I thought.  They were able to fix the leak in less than an hour leaving just a small hole in the wall to have repaired.
I now have a new plumber for any neds I have.

We had a sewer back up on a Sunday morning. Amazingly, Icon was out within an hour and had it fixed in no time. Great service and reasonably priced. I would definitely recommend them and will give them my future business.

Very professional and honest. After the technician examined and measured our house he informed me the cracks were just the house settling and could have gouged me for $6000.

I had a service contract with A#1 air for over a year after they replaced my AC unit in my condo. The service I received was fine, nothing to complain about but nothing noteworthy either. However, the problem comes when you try to cancel your service agreement. I sold my condo and called A#1 to cancel the contract and they said a member of management would have to call me.  That never happened so I figured they just went ahead and canceled it. It seems unusual to me that you would have to speak with management before they will cancel it and the customer service representatives cannot do this. Well, now over a month later from that phone call I made, I checked my credit card statement and they have continued to charge me the monthly service contract fee. I just called again to customer service and they told me the same thing, that a member of management will have to contact me. They would not give me a number to directly call management, nor could they tell me for sure when a member from management would be in.  

Had I known it would be this difficult to cancel the contract, I never would have done it. I would HIGHLY discourage anyone from using A#1 for their AC service as their customer service is terrible and they make it extremely difficult to get out of a service contract.