Best in Dallas TX

Positive: quick. I called when our water main was shut off as a result of a PVC fitting breaking in the irrigation system. Being new to the area, I called several plumbers and CTX answered and agreed to come out that day. They arrived earlier than the timeframe expected, and the job took them 30 minutes or less to complete.

Negative: I received several return calls from plumbers who could have showed up later, but I waved them off as CTX answered first. When they arrived and looked at the damage, the price tag was $350. After continuing to receive plumbing calls, it sounds like this was significantly more than I would have payed had I waited a bit and asked about prices (in fact I send a photo of the broken fitting to one of the return calls and the rate was going to be significantly cheaper - although to be fair, that is easy to say after the fact).

Bottom line, very quick and courteous/friendly service, but the price was more than I should have paid. When I first heard the number, I was a bit shocked, but agreed to pay since they showed up. I will likely shop around a bit more (or exercise some patience) next time. To be fair, I'll attempt to upload a photo of the before/after work in case I am way off base.

I have used Bob and his crew at my home and commercial building on numerous occasions. Even wasted my time with a second opinion once! I don't always like what he has to tell me but at least I know I am getting the straight poop and a fair deal.

I've actually never written a review for anyone or business before but just had to about NTX Plumbing and Scott Hooper in particular. I had a slab foundation leak. Two other companies that my home warranty sent over said that the leak was in one place in my house and they repaired it with a reroute, but then after realized that wasn't the problem after all and I was still loosing water, to the tune of an extra $250 a month in water bills.

Scott originally did work on my house before I bought it so I contacted him to come back and look at my still leaking foundation. Scott was like a detective exploring the situation and giving me real explanations along the way. It took some time, having to dig and try to track it down, but he did, and sure enough found a small hairline crack. It was great, I've never seen a service vendor be so dedicated to finding out what is wrong. Giving up wasn't an option. I'll never forget his statement, I'd rather be right, than rich. At that point I knew that Scott and NTX Plumbing had earned my business for life.

These guys were professional, courteous, and went above and beyond with my refrigerator(s) installation.  They also installed a garbage disposal.  Highly recommend!

So about a month ago, one afternoon I walked out into my garage and saw a rather sizable puddle of water in the middle of the floor.  Huh??  I looked around (why, I don't know).  Then I looked up.  Oh f@#k!  I ran upstairs and opened the door to the attic space where the water heaters and one of the hvac systems is located and there it was - water coming out of a small hole in a pipe by one of the water heaters.  Water was shooting out horizontally, hitting a wall, and running downward - through the ceiling of my garage.  I tried to turn off the water supply to the water heater, but nothing happened.  Panic!

Anyway, I didn't have a plumber that I liked (I deal with almost all the tradespeople who have to come to our house - poor things - and I decide who will come back).  I'd tried about three since we moved here, but none of them screamed 'I want to be your regular plumber'.  So I called my regular HVAC company and asked them to recommend someone and they gave me the number for Arty's Plumbing.  I called Arty's and explained my problem to the person who answered and guess what?  He actually sounded concerned about my emergency and said someone would be there within an hour.  In less than an hour, Frank arrived, assessed the problem, turned off the water to the water heaters and to the house and proceeded to repair the leak.  From the time I found the puddle in the garage to the time the problem was fixed was less than three hours, and that included Frank having to make a trip for a piece of hardware.

AND, the cost was very reasonable (I thought).  When he handed me the bill, I couldn't believe it was so low.  And Frank was very nice.  He also either didn't make a mess or he cleaned up after he was done.  Either way, there was no mess for me to deal with.

AND after all this, the worst thing we have is a water stain on the garage ceiling.  My car (that was just washed that morning for the first time in a couple months) didn't even get dripped on.  Now how lucky is that?!

Anyway, they don't know it yet, but Arty's Plumbing is now my regular plumber.  I sure hope they don't scare easily...

I could not have asked for a better experience. Nathaniel is an extremely knowledgeable craftsman, he's transparent, has great communication, and is just an overall friendly person. He was upfront about costs and kept me updated as to what he was finding (I had a leak in my plumbing and unfortunately we had to take a larger chunk of drywall out than initially intended, but he told me ahead of time that might be a possibility and then when that was our last ditch effort to find the leak, he asked if that was how I wanted to proceed. And of course he did end up finding it and fixed it!)

I tried to call this company for a service call today.  When the phone was answered the response was, Hello.  No business name.  I inquired if this was a plumbing company, and the response was, Yes.  When I inquired why the caller had not identified the company when he answered the phone the man hung up on me.  However their services may be, this is definitely not a professional company.

I was in a pinch, needing a plumber for a client, on a Friday-midday so I called Riddell.  I haven't used them in years. Robin said that I was 30th on the wait-list for that day.  I asked if she could fit me in on Saturday.  She said sure!  I was called 30 mins. before arrival time.  Cameron+1 came with patience and problem solving.  Helpful, efficient and professional.  All points of contact were great and I will definitely use them again.

Terribly Expensive, $330 an hour for labor!  I had Texas Green come out to replace my kitchen sink, after reading their reviews.  The plumber was here for 2.5 hours and they charged $857, I provided the sink and their were no other parts required....HIGHWAY ROBBERY!  The service was fine, but holy cow, $330 AN HOUR FOR LABOR!  The online reviews are good, which is why I called them, but be forewarned, THEY ARE EXPENSIVE!

Just want to say how pleased I am with this company. Our upstairs sink clogged up and when I called, the gentleman who picked up the phone asked me if an AC condensation line fed to the sink. He knew exactly what my problem was just by me telling him my sink was clogged up. He was extremely courteous and even though they didn't have slots open they managed to squeeze me in because our sink kept slowly filling up. My wife was home when they arrived and told me the plumbers on site were just as friendly. They went ahead and cleaned the AC condensation line too. The price was under $200. A lot of shady plumbing companies charge you more when it's short notice because they know you are desperate. Thank you for great service, you guys have definitely made yourselves a repeat customer!!

Fast on the response!  Their plumbing team is friendly and up front with you.  Overall, a great experience!

I had a leak today with a pipe under my sink and called Benton plumbing and they sent someone out, he diagnosed the problem, went and got a part and fixed the problem and the cost wasn't bad considering the water leak. I will keep their number and won't use anyone else. They are prompt and professional. Very responsible with their customer service.

This is the second time I have had Hole in One Plumbing come out and take care of a plumbing issue for me.  Both times they were very professional, friendly and on time.   They identified my issues right away.  One time It was a serious issue but today was a minor issue.  They fixed it right away and didn't try to sell me services I didn't need.    The price was very reasonable too.

Great and quick service! DJ responded to my request quickly and fixed my kitchen's broken pipe within an hour! He is very nice and friendly!

RWD Services will take care of your needs!  We had a couple issues that were resolved with some communication, the owner made it right!!!  For a recovering cancer patient and a disabled wife, they tried to make the process of sewer line replacement as easy as possible!

We called True Plumbing to fix an issue that we were having with our water pressure was raised by another company. True Plumbing found out we had a bigger issue. they had to replace our PRV .  We could have a bigger issue. whenever I call with an issue Mrs. Shelia and her team always respond with an hour.  They are very HONEST and RELIABLE.  I would recommend this company to anyone. Great service. Thanks True Plumbing.

Curt was absolutely incredible. My mom and I had a massive leak coming from our backyard faucet that we tried to fix ourselves, but in doing so we loosened something behind the brick that shot out like a geyser. We called the closest place which was The Plumber. We shut off the water to the house and Curt was able to come out a little over an hour later. He took one glance at it and let us know he would be done in about half an hour. He cut into the brick, replaced the whole faucet and re-sealed the brick for $200. This guy is awesome and has saved my mom quite the water bill :/

Our sink in the kitchen basically blew up during the holidays, and Icon came to the rescue. Sorry for the delayed post.

Do not use them. The work they did on our home is crumbling, Oh we did get the lifetime transferable warranty. Only to find out 7 months later they closed their doors and did not inform us. We spent tens of thousands of dollars on the repair and the warranty and now we are left with nothing. The warranty we paid for is useless. They basically took our money and walked. This is a scam. Please protect your home and family from companies like this. I wish we had a resolution but no one will help us.

Terrible experience with this company.  I have used them for many jobs but had no issues up until recently.  My heater went out in mid February.  I had A#1 come out and replace a motor and it started working again for a week or so until it broke down again.  

This time, instead of sending out the normal tech, they sent us some kid who didn't seem like he was even 18.  He spent a couple hours messing around with the heater and told me that the igniter broke and needed to be replaced for $350.  Told him to go ahead and replace it.  An hour later he comes down and tells me he can't get it to mount on the bracket and if it was okay if he taped it?  Seriously?  Tape an igniter to the heater?  I told him no that sounds like a terrible idea and he proceeded to mess around with it for another half hour before telling me that he couldn't fix it and would have to come back in the morning and I would be first call.

The next day, I called dispatch around noon and asked when the technician would show up.  They told me I was next even though I was supposed to have the first call.  Turns out, I ended up waiting until around 7pm for a technician to show up.  They proceed to install the igniter but now tell me my gas valve is bad and needs to be replaced for $700 on top of the $350 I paid for the igniter.  Throw in the $700 I paid for the motor a week back, that is almost a brand new furnace with warranty.  Sensing something was off I told him not to replace the gas valve and I would call in another company and get them to evaluate.  I was told if I got another company to do any work on the furnace that A#1 would not warranty any of the work done.  Seriously?  I paid over $1000, still had a broken heater, and if I got someone else to work on it you won't warranty the parts you replaced?  I was told I would get a call from a manager the next day to discuss my experience but this of course never happened.  They got paid for their work so that's all that seems to matter.

I called in another company the next day and turns out my gas valve wasn't correctly wired or installed.  I simply paid for the service call and did not have to replace the $700 valve that A#1 told me I would have to replace.  This seems very sketchy that A#1 kept replacing parts and my heater still wouldn't work, but another company was able to come in and fix it without replacing any more parts.  Highly recommend you stay away from this company.