Best in Dallas TX

Simply stated.   AMAZING service.  Called CTX at 3:15 on a Friday afternoon with a water heater issue.  They were here by 4:30, diagnosed the problem and repairs were completed by 7:45.  Did I mention this was on a Friday?? Fantastic service.  I have used CTX several times in the past for other rental properties, and will NEVER use anyone else.  Thanks guys.  Truly appreciate your support.

Getting showered for work Wednesday morning my shower knob broke and I could not turn off the shower.  I took it apart thinking that there was some way I could turn it off with vice-grips, but no.  I had to turn our water off at the street. So I went to Nextdoor on my phone and looked up plumber and went with the one with the highest score and I was not disappointed. Master's Touch Plumbing was awesome.  I called them way before their operating hours and Bob Cruse called me back that morning asked what the problem was and said he would be there as soon as he got his employees going.  He was there shortly. Once he diagnosed the problem, he changed a valve and afterward the shower handle moved so smooth and worked perfectly. He gave me some tips we were having on water pressure and cleaned up and left. The price was very reasonable and Bob was extremely cordial.

Discussed problem with phone person who was very nice and positive. (At:  N TX PLUMBERS???)
Explained the problem and they accepted the job.
Refused to work on my copper drain line after arriving much later than the promised time.
This was a copper a/c drain line for condensation.
I paid them in full b/c that's what I do.

But, I would never recommend this company ...which was recommended by an a/c company (Rescue Air Heating and Cooling in Richardson TX) that doesn't work on copper drain lines.
They were recommended by my morning plumbers, (Dean's Plumbing) that don't do that.
And the A/C people , (Nick's Air Service) that I had out first thing in the morning assured me that it was a job for plumbers.
Previous freeze damage on copper pipes was plumbers.
Any answers?
Water pouring into all areas leaking through the ceiling.
Yard man was the winner of the day, followed by
my Junk Haulers who got an oversized fridge through the door in a couple of hours.

Meanwhile nobody has addressed or will address my main problem. How is this ok or legal?

Don't people take pride in anything?
My yard guy and junk haulers did.
And my neighbor is always great and provided the water cutoff tool so my house didn't flood when they removed the fridge.

Tomorrow's another day.

JR was so helpful and honest in coming out and giving me a quote. They gave me a temporary fix and a long term fix, they also didn't give a quote on the spot like some companies. They actually did the work of looking up parts price and labor to give best and worst case scenario, unlike the other guys (Beacon Hill Plumbing) who throw out a number but it ends up being double and they already started the work so there is no going back. JR and crew will be who I use and recommend to anyone.

So about a month ago, one afternoon I walked out into my garage and saw a rather sizable puddle of water in the middle of the floor.  Huh??  I looked around (why, I don't know).  Then I looked up.  Oh f@#k!  I ran upstairs and opened the door to the attic space where the water heaters and one of the hvac systems is located and there it was - water coming out of a small hole in a pipe by one of the water heaters.  Water was shooting out horizontally, hitting a wall, and running downward - through the ceiling of my garage.  I tried to turn off the water supply to the water heater, but nothing happened.  Panic!

Anyway, I didn't have a plumber that I liked (I deal with almost all the tradespeople who have to come to our house - poor things - and I decide who will come back).  I'd tried about three since we moved here, but none of them screamed 'I want to be your regular plumber'.  So I called my regular HVAC company and asked them to recommend someone and they gave me the number for Arty's Plumbing.  I called Arty's and explained my problem to the person who answered and guess what?  He actually sounded concerned about my emergency and said someone would be there within an hour.  In less than an hour, Frank arrived, assessed the problem, turned off the water to the water heaters and to the house and proceeded to repair the leak.  From the time I found the puddle in the garage to the time the problem was fixed was less than three hours, and that included Frank having to make a trip for a piece of hardware.

AND, the cost was very reasonable (I thought).  When he handed me the bill, I couldn't believe it was so low.  And Frank was very nice.  He also either didn't make a mess or he cleaned up after he was done.  Either way, there was no mess for me to deal with.

AND after all this, the worst thing we have is a water stain on the garage ceiling.  My car (that was just washed that morning for the first time in a couple months) didn't even get dripped on.  Now how lucky is that?!

Anyway, they don't know it yet, but Arty's Plumbing is now my regular plumber.  I sure hope they don't scare easily...

Nathaniel is by far the best plumber I have ever worked with, he is very professional and reasonably priced.  We have had a few random things go wrong recently and he is very responsive, shows up on time and gets the job done.  I would highly recommended him!

After a very disappointing experience with another plumber, I found Mark and Sunshine Plumbing.  So glad I did.  He listened, communicated well, arrived when he said he would, took care of business and was reasonably priced.  Can't do much better than that when it comes to a plumber!

I have been a customer for 17 years. I've used them for repairs, remodels and replacing hot water heaters. They have really gone down hill. Customer service is non existent. Michael who is charge of service should not be allowed to deal with customers as he hung up on me when I complained about the lack of communication when parts are going to be late or his men were not going to make their appointments. I called about a leaking tub faucet over a month ago. Sean couldn't even figure out how to get cartridge out to replace it. That cost me $75. I got a new faucet and Javier spent a few hours here and two trips to Home Depot. He got the old cartridge out but needed to order supply line connections for the new faucet. Maybe I could have saved on the new faucet if he came out first. It took over a week for the parts and another week for the appointment to replace it. When Javier didn't show up for appt time I called and they said he was running four hours behind. I would have called another company but they had the parts to my new faucet. He came the next day 30 minutes late. I hope my new faucet gets replaced. I will update this review and let you know. They have been working for almost an hour but the second plumber has spent most of that time in the truck looking for tools. Seems like Riddell is losing their touch. Time to find a new plumber.

We couldnt be happier with the service we have received from Texas Green.  Our Drains were backing up all the way into the bath tubs on the 2nd floor of our home.  Roger and Amber both gave their best and had their amazing technicians out to our home same day with a solution same day!  They were fair in their pricing (I thought they actually should have charged a little more) and you could tell they really knew what they were doing.  They have earned our business and I will refer them to anyone I know in need!

Just had Mike out this morning and he was great. He explained everything he was doing and ways we can keep our drains and pipes healthy. He was very professional.

Abe of Strittmatter Plumbing, Heating, and AC repaired the water main line to my home and I could not be happier with everything about his work and his demeanor! Abe was very professional, always on time, extremely knowledgable, and very clearly FAIR and HONEST (which is So, SO important to me!). Abe did excellent work on what was a fairly complicated job. I felt like I was in such good hands from start to finish. And that's exactly how I like to feel when somebody's working on my home. For me, that feeling of confidence and trust is worth everything! The support staff at Strittmatter was also completely above and beyond -- they were EXCEPTIONAL -- in regards to their personal approach, their kindness, professionalism, timeliness, helpfulness, you name it. They were really, really great! Thanks so much, Abe and Outstanding Staff, for being so competent, professional, knowledgable, and HONEST! You really warmed my heart. Truly.

These are some of the good guys! I've been through a lot of plumbers and they are honest, fair priced and on time. A second leak occurred immediately after a disposal was replaced and they came right back out and didn't charge again.

The nicest dispatcher / customer service from Ashley, who answers the inquiry calls.  

Even though they were booked up, she spent the time on the phone troubleshooting with me, and ultimately provided a referral vendor.

Only guy to actually give a decent quote for installing a specific part and was upfront and got the issue fixed quickly.

RWD Services will take care of your needs!  We had a couple issues that were resolved with some communication, the owner made it right!!!  For a recovering cancer patient and a disabled wife, they tried to make the process of sewer line replacement as easy as possible!

My plumber threw a fit cause he couldn't fix the toilet. Then I asked him what's wrong? then he yelled nothing's wrong! as he smacked my phone right out of my hand.

I highly recommend The Plumber. I first had the owners son Casey and Nate install a new kitchen faucet. They did a great job. So respectful and knew what they were doing. I then had an appointment with Curt, the owner. He installed a new toilet in my half bath in like 30 minutes. So nice. He lives a street down from me in Parr Park. He's coming back next week to move my old toilet to the curb for bulk pickup. Couldn't have been nicer. Reasonable prices. Been in business for 40 years.  Please call for your plumbing needs!

The home warranty company plumber had to demo my bath vanity to repair a concrete slab leak in my master bath. After 3 different contractors failed to follow through on installing a new bath vanity, my insurance agent recommended Icon plumbing.  It was one of the best phone calls I have had in awhile.

Condy Hammer from Icon Plumbing installed the vanity, vanity top, sink and 2 bath faucets.  He was on time, efficient, professional and a nice guy.  I have added Icon Plumbing to my directory as my go to plumber.

Addendum-the 40 year old toilet in my master bath just stopped working (finally).  I contacted Condy at Icon. He is on the way to save the day .

My main drain became blocked by tree roots. The top on my outside drain popped the top and raw sewage  was pouring into my front garden each time I flushed a toilet or took a shower.
I immediately called Condy at Icon. He came the next morning and cleared the roots in 10 minutes for a reasonable price.  Great job as usual and a nice guy to boot.

Can't even give them one star. Had them come out to poly jack our driveway. They claimed they put 300lbs in. They couldn't show us the product when we asked. Odd...
The young man running the truck seemed more interested in his phone than the job.
It didn't even move the driveway. They claimed they would come back in June, after the original date in April. To add to it and see if they could get it up to the height needed.
Called Heath in June and he told me to call the office. Did that, they promised me they would be back out to see what was going on, in June the 6th. It's now July 18, 2019 and they still haven't made it out and they won't return calls. Gave them 3300 and as the song goes. Take the money and run..... Stay away from this outfit. It's apparent they only want your money.

The gentleman who came to my house was very friendly and courteous,  kept his shoes covered and communicated everything he found.  So I have zero complaints about the customer service.  My complaint comes with the knowledge of the technicians coming to your home and the upcharges for services.  The technician told me the motor was out and I needed a new one, I knew the part was under warranty because the house is maybe 3years old..  The technician told me if the part is not under warranty it would cost me $1300 to repair.  That seemed a little high so I did some research and the part would be $300 so he was telling me the labor would be almost $1000.  The part was under warranty so A#1 air communicated that it would cost me $692 to repair.  AT this point I had to get a second opinion, come to find out there is nothing wrong with the motor my pipes had just frozen and needed to thaw out cost me $89 to repair.  My advice is do the research before accepting any quote.  During the summer you get desperate but your pockets  will thank you later if you get a second opinion.