Best Water Heater Repair in Charlotte NC

Super fast response when we contacted them about a backup in our main drain line. Someone was out here to check on it immediately. They weren't able to get the issue fixed at the time, so they scheduled a time for to get the right equipment in and helped up navigate comms with the county. They were really great with their own communications. Would highly recommend.

We were told by our HVAC repair man that we needed a new hot water heater. Brett came and checked it out and said everything is fine.  We appreciate his honesty....

Initial communication through yelp seemed promising from 'Larry- owner. I was provided a quote in person by a plumber. On the day of scheduled work a different plumber shows up 1.25 hours into the 2 hour window they were supposed to show up in and says the old quote is invalid and they need to write up a new one. Keep in mind this is after I had to go through a lengthy process to have water shut off in my building, during which I called Option One numerous times to touchbase and/ or reschedule. They never mentioned ONCE that the old qoute was invalid. I am of the opinion that this was a bait and switch. I do not recommend this company AT ALL. To change the quote at the start of service on the day of a scheduled service without any notification is completely wrong. It's bad business practice. The lack of communication ahead of time and the drastic change in price, meant that all my other dependent projects and the listing of my property was delayed. I wish I would have never reached out to this company.

Our water heater died as we were both preparing to leave town in different directions. We scheduled an appointment for this morning shortly after my return.
Jason was very nice and polite, and had our new unit installed within two hours of his arrival. He moved everything that was in his way, and returned everything to its place. That may have been the smoothest hurdle we've had to jump over lately.

What an outstanding company to hit rand work with. We encountered an issue with our water heater Saturday morning. We called our home warranty company so they started a claim and had routed the job to a local contractor. I hang up and my phone rings it's Carolina plumbing pros to lathe rescue. Dorbi showed up and diagnosed the issue in 5 minutes. While we had to wait for the weekend and the manufacturer to open and warranty the part, they weren't kidding. One the part arrived at my doorstep Dorbi was at our door to help fix the issue. Within 30 minutes we had warm water.

God bless this company and the staff at Carolina Plumbing Pros!

It was my first time using Pure Flow plumbing. After calling 12 other companies for an emergency repair they were the only ones to come right out. The guys Taylor Bridges and Corey  that came out to do the repairs were extremely knowledgeable and professional. They cleaned up after themselves when the work was done, and even went the extra mile of pressure washing the road from where mud  had ran off from where they had to dig a pipe up before they left. Highly recommend them if your in a pinch and want it fixed ASAP

Shane was awesome! Thanks again!

Highly recommend! Fast service, nice guy, good price, quick service! Thanks!

I didn't end up needed their service, but did spend contact WyattWorks for a quote. I sold the house and didn't replace the hot water heater, but WyattWorks was easy to contact and schedule service.

Professional and on time. We asked Providence to see if we had any pipe leaks above our master bedroom ceiling which has had constant water stains. It wound up being the roof not the pipes. We appreciate the professionalism and honesty. Will definitely work with them again.

Nick was awesome! We just bought an older house so there were quite a few plumbing issues and past 'handyman' fixes to be repaired.

We had cast iron, copper, pex, pvc and he did it all! We removed a wall in our bathroom and he redirected our plumbing to go down a different wall and even crawled up in our tiny attic to secure the cast iron that was falling down.  He also moved our water heater, plumbed in our vanities, set up our shower/handheld valves/diverters.

Can't recommend him and his partner, Burke, enough! Super responsive, punctual, and clean up well after themselves. Plus they were very sweet to our dog who is very curious and all up in their business. We will definitely be using them when we get around to doing our other bathroom!

Chad did a fantastic job of fixing a patio door that was very difficult to open.   He responded to texts and emails promptly, and showed up on time for the job.  It was a pleasure doing business with him.   Chad will be the first person I call for any future home jobs.

HIGHLY recommend Brian Long Plumbing! I live in an older house and needed major plumbing work done. The first company I called quoted me $2000.  I asked friends for recommendation and they recommended Brian Long.  I called and am so glad I did! They were able to complete the work at a fraction of the quote I received and did it so quickly! Top notch service and professionalism! I had a leak under my kitchen and put a bucket there to catch the water - Hugh was kind enough to dump the bucket of water out for me!

We live in Charlotte, NC and our kitchen sink was leaking after our home remodel.  We called Precept Plumbing and Chris came to the rescue! We had other plumbers try to fix the problem but Chris was able to quickly diagnose the situation and resolve it in less than 45 minutes. We highly recommend Precept Plumbing for your plumbing needs.

Ken Pignone is a plumber that actually returns calls! He's honest, fair, and does a great job. Highly recommend!

I've used Three Way for several years and over 3 major jobs replacing master bath fixtures, a grinder pump, and a hot water heater.  Every time we've used them they have been responsive, fairly priced, and done a good job for our family.  The last time however, they really showed me why they deserved a 5 star rating.  

After having our hot water heater replaced in last 2019, and having loved it for about a year and a half, we began to find that hot water was sporadically not available.  Called in Three Way to take a look since it was still under warranty and they were out within a day to look.  After about an hour of checking, they determined that part of the brains of the heater needed to be replaced.  They contacted the manufacturer and had the part shipped to me directly where it should arrive in a matter of days.  Of course Murphy's Law kicked in, and literally a day after that the hot water heater stopped working completely and we were facing several days of cold showers waiting on the part.  Unfortunately, the day came where the part was expected, and it never showed.  After contacting Three Way and letting them know, they reached back out to the manufacturer, and when they were unable to get the part tracked or any type of assurance that it would be to me as promised, Three Way did something I never expected.  They showed up with a new system completely and had it replaced in less than 3 hours.  They stood behind their work, even when it wasn't THEIR work that was the problem.  Been a long time since I've had a company that was willing to truly go above and beyond, but this is definitely one of those companies.

This company installed a water heater for us. Part of their sales pitch is to service and clean/flush for the life of the unit.  Is the heater is having some problems and needs it's first service and this company won't call me back. I have texted Dustin Williams and called, he hangs up on me and tells us we have the wrong number. Don't do business with this company unless you don't care about service after the install. Any implied warranty from them is useless.

What an amazing company! They went above and beyond to help me when my water heater broke! Joe, the technician that came to fix the water heater was fabulous! He walked me through all the steps and the choices that I had and if I had a question he had the answer for me. He was so knowledgeable and so nice!! it definitely shows how much they care for their customers! thank you for all that you do!!

I rely upon Morris Jenkins service techs to help keep our heating, cooling and plumbing systems in good order. Different techs have come to perform these inspections, and they have all been knowledgeable, efficient, good at explaining what they've done and what to consider addressing going forward.  They are polite and respectful, take time to answer any questions, and their communication is excellent.  Highly recommend!

Was told needed new ac unit but was only a $165 dollar part when I got a second opinion also was told that the freon was to low but the inside unit was never on to actually check it and when the other guy came out and checked it it was completely fine but bc they didn't have the inside unit on it wouldn't read right called and asked why they said I needed a new unit and was told that when a units so many years old they just replace rather then fix