Best in San Francisco CA

Sam came out to inspect the water heater when we called him. He came inspected the water heater and recommended us to instal a new one. The same day we bought a new one and he installed it in a couple of hours and finished his job. What a relief.  He has good knowledge, he took all precautions and told us everything about the water heater. If i need any plumbing job in future, I would definitely, call Sam from Smart Rooters. GOOD JOB SAM!!
Pratibha and OP

I would hire again for sure. Easy to get an appointment. Very friendly people and did a great job. Thank you!

So easy to work with! The owner came out to give an estimate, and work started the next week.  

Jose and Mike did a great job with a couple one-off fixes (rehung bifold closet doors and fixed a loose exterior door hinge) and a drywall patch/paint from a leak above (a plumber previously fixed the leak).  We have a tenant who said the ceiling looks perfect, and said they were ontime and easy to have in the house.

And, the work invoice was less than the estimate!  When do you see that happen?!?  Definitely will be calling them again!  Thank you HH!

Mike was the first to reply and showed up to the job early (which is what I requested).  We needed to add a washer to the underside of our sink because the wood was rotted and it prevented us from screwing in a new kitchen faucet. The rotted wood meant the screws kept getting loose.  Mike came in, took a look and then went to the hardware store to get the materials. He meticulously measured the piece of wood to be cut out and went to work and now the sink faucet is screwed in tight. It was also raining and he wore boot covers to not track in mud. Highly recommend him.

I had a mysterious water leak coming out between my baseboard and the bathroom floor in my condo unit that would appear after taking a shower. I was really dreading trying to solve this situation and praying that no neighbors were the cause or would be affected since that would be a huge headache with a possibility for neighborly dispute.  KA's dispatcher (Colleen) got back to me right away and was super responsive over text and phone and gave me a requested 1 hour heads up before the technician arrived. The first technician didn't end up diagnosing the situation correctly, so when the leak appeared again, I reached out to Colleen to ask someone to come out again and Kenneth himself appeared to figure out the mysterious leak. Kenneth was patient and brilliant in trying to re-create the leak: he checked the shower head, the mixing valve, the drain before finally spotting an opening in the caulking of the bathtub spout. After pouring water into that crack, the leak appeared - apparently water was splashing off a person and running down into the crack and going behind the wall.

Kenneth sealed the gap with caulking and went ahead and caulked the overflow and the shower plate for good measure. I really appreciated the thoroughness and how I did NOT have to open a hole in the wall to determine the source of the leak, which would have been truly awful. Saved me a huge amount of time and effort and $. Thanks, Ken!

Danny and Paul were great.  Reliable, professional and reasonable.  Had toilet issue on a Saturday.  Got referred to Advantage and they squeezed me in.  Even kept me abreast of arrival time due to other appointments that had unforeseen problems.  They were able to clear the sewer after trying augering.  Highly recommend!

These guys are great. They showed up on time and were knowledgeable, friendly and did good work. All within the estimate provided ahead of time.

We were very pleased with the entire experience. Hope to have them back when we need more help.

Jorge was excellent in repairing our water main pvc main. He was timely and professional, identified the problem and repaired the leak quickly. I could not recommend this company enough, please don't hesitate to call JJ rooter for your plumbing needs!

The waste line from our kitchen and laundry room, embedded under our slab foundation, were leaking and needed to be replaced - but we didn't want to destroy our new flooring. Marco came up with a great solution to efficiently bypass, took care of the permits and inspections, and his team did really great work at a very fair price. We are very pleased and will not hesitate to work with him and his team again!

Selvin, Alex and Dimas are true professionals, efficient and truly put the customer first.  They charged me exactly what was quoted and didn't try to upsell me on anything even though my water heater replacement was considered a difficult job by other companies.  They answered all my questions before, during and after the installation and were always kind and polite, even though I had a million questions.  I was given a 1 hour window for them to arrive and they were on time for the estimate and actual appointment.  I have since recommended them to our HOA president and to other friends on the peninsula.

Our toilets were backed up and the first plumber we got spent 6 hours but couldn't figure out the problem.  Luis from Northern Plumbing came in and knew right away what to do- had the toilets cleared quickly.  He also took the time to explain everything to me.  Will definitely call Northern next time we have any plumbing issues!

Outstanding customer service and professional advice.
Go to place for quality plumbing supplies.
If you are trying to avoid ending up with a poor, way overpriced plumbing contractor job by doing it yourself - this is the place for sure.
They'll point you in the right direction for connection and fitting solutions.
Consult youtube first so you'll have an understanding of your job. How to do everything is on there.
Take a bunch of good photos of what you're working on so they'll understand what you're trying to accomplish.

After reading this review, go immediately to your hot water heater, drain it and change the anode. It's on youtube. Or else - you'll get to learn all about installing a new water heater - and they're freakin' expensive these days.

These guys are great!!
We bought a new to us home in rural Vacaville with a very nice HVAC system that had a small issue that turned out to be just a maintenance issue I was not aware of. Ramnar returned my call and came out right away in the evening and did a full service check up on our system and even corrected an issue caused by the solar company that inspected our attic for a solar installation. He explained the system to me and was very friendly and professional. I will not hesitate to use this company in the future.  
Thank you Ramar !!

I'm not really sure where to even begin this one. I'll just jump right into it.

Tim is everything everyone in these 5-star reviews claims him to be. He was quick to respond to my message. Was just as fast to make an appointment (next day, and that was fine as it wasn't an emergency). Showed up right on time. Diagnosed and fixed the problem. And was happy to discuss possible causes (we had a sink that kept backing up). And he was shockingly affordable. Everything about my time with him gave me a sense of family-run businesses and customer service meant in what can best be described as a by-gone era. I know how that sounds. I also mean it.

This brings me to the part where I add a little bit about what I, personally, loved about this experience. In reading through reviews while searching for a plumber I was surprised to see that people kept talking about Tim like he'd become a surrogate family member. Needing a plumber is already a drag and searching for one isn't much more fun. And I think that plumbers, like dentists, typically get that. It's not like people book a plumber for their kid's sixth birthday party. They book a plumber to restore their crappy situations to normal and then put a large price tag on that normalcy. So as I'm sitting here reading about how Tim not only moved fast but also had a personality that made it seem like people would have him back for dinner I thought, yeah, you should call this person.

The reviews are true, folks. You want to get your plumbing back in working order while getting a history lesson on San Francisco from a guy that's lived here for 27 years, likes to snowboard, has been to Burning Man, and is a self-described unicorn? Call Tim. I guarantee you won't be upset. Unless you dislike lovely people and running water in which case you'll hate everything about this experience.

We had a clogged sewage drain and took the opportunity to also replace our water heater. Denver Lim from Starboy plumbing was on time, explained the situation and did a great job. Would definitely hire again.

Quick professional response to our backed up garage drain on a Sunday morning. Thank you! Price was reasonable for emergency work. Ben had previously installed a new water heater for us.

There is a new show on TV titled Better Call Saul.  If I were writing a show, I would call it Better Call Gotelli!.  After many hours of internet research on water heaters, installation, brands, etc, I was about to make a purchase at a local Big Box store.  I thought I was knowledgeable and ready to proceed.  However, since Gotelli had done a superb job installing a disposal (along with pointing out and repairing associated items), I thought I'd quickly call them just to check.  Turns out that the models that I was looking at were not nearly the quality of the brands Gotelli's carries, often needing replacement after a few years.  In addition, all the charges for installation, including permit, were included in the price (other companies were not including the incidental costs such as pipes, strapping, permits, etc in their quotes) which I really appreciated.  Long story short, in about 5 to 10 minutes, they explained was was involved with installation, costs, type of water heater and we later scheduled a time.  The water heater was installed yesterday and works and looks great (I know appearance should not matter, but it does look nice :) ).  So, instead of hours and hours of internet and big box store visit research, I should have just called Gotelli Plumbing FIRST.

I've had them do two jobs at my house in the past couple of years:
    After three other plumbers told me that a leak from our tub/shower into a closet downstairs would necessitate removal of the tub and also all the original tile (vintage 1950's), the works folks came by and suggested that we replace just a small section of tile around the faucets. We bought a grouping of very nice Mexican tiles and then they came and replaced the fixtures and set in the tiles around that and a day later the problem was solved for a FRACTION of what the others had estimated.

   This week I called them to install a new water-saving toilet. They quoted me a price based on just the basic removal and installation. As it turned out the old cast iron ring-plate was horrendously corroded and the plumber had to do some serious improvising to install a new stainless steel plate in it's place.  There was some serious chiseling done during the installation but none on the client. The job took somewhat longer than anticipated but it got done right and they stuck to their original price on the job . . . THANK YOU WORKS!

This service was referred by American Home shield. The tech, I don't believe spoke English or he couldn't compose a full sentence. I spoke an individual who called while the technician was present. I was told that Home Shield would cover the water heater and labor but an additional $465.00 would be needed for paperwork. I asked the individual to send an itemized/line account of the $465.00 supposedly to be owed. We confirmed the correct email for the itemization and ended the call. The technician just stood in the garage looking baffled. There was not one full sentence used:
'need a new one and It's broke. We have not received the itemized list but an order for the water heater was submitted by this company. Well, this all started on 12/22/2022, on 12/26/2022, we were still waiting on a water heater. AHS stated that they had sent the vendor an email confirming heater is ready to be picked up. 12/26/2022 thru 12/30/2022, vendor did not answer phone nor return messages. AHS contacted and I was put on hold while they called vendor 12/28/2022. AHS rep. returns to phone and states vendor has been having trouble with phone (this after, I called 15 minutes before calling AHS) and had not transportation to pick up item. 12/30/2022, AHS is called again due to no response from vendor after 5 days. Once again, AHS calls vendor, and they answer (surprise!). This time vendor relays message to AHS that they will be out on Monday to complete the job. Well, Monday comes, and AHS calls at 7:36AM. AHS states that there is no work order confirmed for 1/2/2023 (if there was no work order then why you are calling), i was put on hold and AHS calls vendor (again, Surprise they answer). AHS returns to phone and states vendor will be at my mother's house on 1/3/2023. I hang up and call T and C plumbing and Alex answers. He states that the warehouse is closed, and they will be picking up water heater and at house on 1/3/2023 between 8AM and 10AM.
HERE WE GO.......
On 1/3/2023, The technician comes at 8:20AM-it has been reiterated several times in the past days, verbally with ASH and vendor- TECHNICAIN NEEDS TO HAVE IDENTIFICATION, LICENSE AND SPEAK ENGLISH. WELL! WELL! The technician came with a jacket that had a Nelson name tag adhered to the jacket and no other Identification, (No Driver's license?) He just pointed to the name tag. He showed me picture on his phone of work order, when asked about license. He then goes out to the truck and sit for about 15 minutes (i know he's calling the office). In the interim of this, Alex calls(8:25AM) and states the technician doesn't have any identification, is it ok to complete the job. Of course, since my 80+ year old mother hasn't had water since 12/22/2022 and I've had to pay someone $25 a day (8 in total) to heat water which is necessary for her medical/hygiene and them not picking up the water heater which has been sitting since 12/26/2022.
THIS IS WHERE IT GETS REALLY INTERESTING.....
The technician gets out the truck with invoice in hand, extending the paperwork towards me and ask, if were paying cash or by credit card (first full sentence out of his mouth). I tell him we're paying by credit card. He then goes and I believe shares this with his superiors (I hear him talking on the phone). I ask to see the license again, and he shows me the same information on his phone (I take a picture of it). I then ask him his last name and he just looks at me. I ask him Do you know your last name?), he reaches for his phone (really!). I was away from him, as I hear the house phone ringing; it's T and C plumbing. I ask what the person's name is because it sounds like the same women's voice, I just heard on the technician's phone (it was. She wasn't forthcoming wit her name (she asked why I wanted it). I shared with her the reason to be; because you're asking for a credit card number, and this is business in which she needed to identify herself.  After some words back and forth she stated her name was Kenya Lovo. I asked for (I guess) Nelson's last name since he didn't know it and once again, she wanted to know why. It was like pulling teeth. WHAT KIND OF BUSINESS IS THIS? Finally, she said his last name was Gonzales. I asked what her position in the company was and she wouldn't and didn't give it to me.
MOVING FORWARD.....
My mother gives the information needed; the technician is still at this putting in the water heater while I'm writing this review/complaint and here we are on 1/3/2023@ 11:00AM.