The NewComm Global Group, Inc. G.

6/13/2023

Yesterday's service was the 2nd time I have had the pleasure of working with Just-In-Time Plumbing, only this time, matters were far more urgent. I just moved into a new home and the workers were so intent on making the deadlines, they forgot to reignite the pilot light - no hot water for dozens of hefty bags of stored clothes, towels, etc and no shower for this dirtiest of movers.

Owner Justin sent out Mike, a friendly and knowledgeable professional who took care of it immediately; the longest aspect was the tank heating up sufficiently to make its way through the various property lines to assure success. Within an hour, done! Thanks, again, Just-In-Time Plumbing!

Bin O.

07/07/2023 12:00:00 SA

Very happy to have found Just In Time. We have the kitchen faucet replaced a couple of weeks ago and today was the exposed shower system. If I knew they were this good I would have replaced the shower a long time ago!
I will definitely recommend their service to my friends and family for their next plumbing project.

Jose T.

6/14/2023

I called to get my water heater replaced late and still got someone to answer my call. First of all, the woman that answered the phone had great customer service and was a delight to speak to. She told me that she would have Doniel at my house at 8 am the following day. Doniel arrived at 8:00 on the dot. He took a look at my water heater and all connections. The job was more than he expected but didn't hesitate to tackle it with no complaints. He did an excellent job. I would recommend this company if you're looking at getting water heater repair or replacement done.

Bruce H.

06/12/2023 12:00:00 SA

Justin (owner of Just-in-Time) plumbing has been helping me with plumbing issues for over 10 years, both at my home and my rental properties throughout the peninsula. They never try to 'over sell' me with unneeded services or fixes. They show up on time, promptly make the repairs and charge a reasonable price. It's why I've continued to use them throughout the years. Finding an honest plumber is not an easy task! I highly recommend him.

Guy M.

08/09/2022 12:00:00 SA

Ryan came in on time. Quickly assessed the situation (clogged toilet, sink and replacement components).
Fixed all very efficiently including installed required replacement parts.
Great job.
Highly recommended.

Jim G.

3/31/2023

Tyler responded to our semi crisis and did a masterful job. Got to us quickly and finished the job just as quick. Great job!

Maureen K.

07/12/2022 12:00:00 SA

I called Just-in-Time due to a clogged sewer main. After a short call, I texted him my address and contact details. He followed up at the end of the day to book a service call the next morning. He arrived right on time and fixed my problem in less than an hour! He's very friendly, reliable and conscientious and I feel like I got good value for my money. Highly recommend!

Paula B.

12/02/2022 12:00:00 SA

Justin and his team (Ryan and Mike) do exemplary work. They recently provided last-minute emergency help with a blocked/drain overflowing sink. They're friendly, helpful, and take the stress out of stressful plumbing situations. I've been working with them for years, and they have never let me down.

Tim H.

1/13/2021

Called to schedule an appointment to unclog bathroom sink drain. Spoke with Justin wo set an appointment to come out. Ryan was assigned to the job and I received a text from Justin saying that Ryan had finished previous job early and would be able to show up sooner. I enthusiastically agreed. Ryan came well prepared with all needed equipment and was able to snake out the drain within a half hour. Price was reasonable and I received a copy of invoice via email.
Very pleased with the professionalism and courtesy. I will be calling Just In Time for all my plumbing needs from now on.

Brian P.

4/19/2021

Justin And Justin-in-time Plumbing have exceptional service. I own a home in Redwood City and have used them a couple times. They show up on time and do a clean work. I've seen them use a level for every section of pipe to make sure it is straight and plumb. Its art just to go and cover it up! It's nice to see a contractor take that much pride in his and his crews work. I mean how often do you look inside the sheet rock / walls? If you do, I know you will get what I get every time. 100% customer satisfaction.

Thank you for doing such great job.
Brian P.

Christine C.

07/12/2021 12:00:00 SA

We had a leak bubbling up in our backyard. Contacted Justin and ask him to come out to give us an estimate. Although he couldn't come out immediately, he still communicated through text and ask me to check my irrigation system....viola! Problem fixed! Greatly appreciate that he spent the time to troubleshoot issue for me! Highly recommend and will use for future plumbing issues. Awesome customer service!

S I.

09/04/2021 12:00:00 SA

I had an upstairs toilet leaking last week down into the kitchen ceiling - suspected that it was coming from beneath the toilet. Spoke to Justin, he asked me a few questions and then sent Ryan over the day after. Very thorough, very efficient - Ryan not only fixed the wax seal, but also put in a new hose that connected the toilet fill valve to the inlet. He then proceeded to clean up everything and sealed it. Excellent work at a nominal price.
Today I called Justin again because I had a leak underneath the sink coming from one of the tubes connecting the water filter. Rather than send someone, he coached me via text how to remove the tube, cut it and insert it to fit tightly. After a couple of tries, voila - it worked. Shows a plumber who cares and does his job perfectly.

Kristin P.

4/20/2022

My garbage disposal broke after living in our new house for only two years. So, I called Justin from Just in time plumbing in Mountain View and he was extremely helpful and professional over the phone. He tried to help me problem solve over the phone and then he sent Ryan out to fix it. Ryan was extremely nice and also professional. The problem was fixed quickly and he clearly explained why it broke. I will continue to use this plumbing company for any plumbing issues. I'd recommend this reliable and professional team to anyone.

Kira H.

1/22/2022

We have contacted Justin at Just-In-Time Plumbing for the last decade or so whenever a plumbing issue rears its ugly head. He is always quick to respond, honest, trustworthy and knows which brands are the most reliable. The prices are competitive and transparent. We wouldn't call anyone but Justin!

jessie k.

12/08/2019 12:00:00 SA

I wish yelp would allow my review to post!
This plumbing company is best described by honesty, integrity, and craftsmanship. Justin runs his operation with these qualities, and his guys are upstanding examples of the same. I happily recommend this company to family, friends, and colleagues for everything from troubleshooting a quick problem to a massive luxury remodel. I wouldn't trust another plumber. The best!!

Mike Z.

3/20/2021

We had Justin install three earthquake shut-off valves for three homes in our community. Although the job was done properly, we didn't like his handling of a simple problem we had with one of the valves. Instead of trying to fix the issue which could be resolved either over the phone by him giving basic instructions to the homeowner or simply stop by and reset the valve, he tried to put the blame on the valve and/or others. If you're looking for professional plumber that keeps supporting the homeowners after the work and shows respect, look somewhere else.

Lulu M.

11/23/2020

I called to set up an appointment to look at a disposal that stopped working, and he gave me some advice that did the trick! I appreciate the honesty that this was a quick fix and not needing a visit.

Leon S.

10/09/2020 12:00:00 SA

Just InTime Plumbing just put in a new water heater for us. Lawrence and Ruben were outstanding. They were very knowledgeable, proficient, and courteous! Would highly recommend!

Felix C.

05/04/2020 12:00:00 SA

Ryan and Justin did a wonderful job for us.

The recirculating pump for our tankless water heater had failed, and we were waiting almost 2 minutes just for a hot shower. I contacted Justin on a Sunday afternoon, and Ryan came right out on Monday morning with the right part and got us back in business! Now, our hot water comes on almost instantaneously.

Just-In-Time Plumbing communicated with us very well, were very professional, and did a great job! Our experience couldn't have been any better!

Gail S.

08/05/2020 12:00:00 SA

Reliable and professional! Very very happy with the work Justin did ! I would recommend him to everyone !
I recently moved to this area and I am so happy I went with Justin Time plumbing

Jon R.

6/24/2018

Justin was referred to me by a Pool Equipment installer. I needed a larger gas meter installed and a small amount of work done on a outside faucet. He came out and did the initial gas test and measurements and had agreed to submit the permit to the city with the information. He never submitted the permit before getting busy with other projects. I had to continually followup to get any response, in which he tried to convince me to make the permit submission myself; the whole reason i'd hired him. Additionally the small amount of work outside took much longer then expected, and ended up having two leaks instead of the previous one.
Money and time wasted. The installer that referred him will also no longer be getting the work.

Michael S.

8/16/2019

I called Justin this morning for a steam shower repair. He answered his phone (what!?) and got back to me quickly. He arranged for someone to come by that same morning, and aside from reeking of cigarettes, the person who came by was professional and helpful. They weren't able to finish the work because I think there's an issue with the control card of the unit, but they did all they could, their rates are reasonable, and I will definitely call them again.

FaithAnn M.

7/21/2020

Wonderful service, showed up on time, masked and ready to work. Fixed my commode professionally. I had allowed, against my intuition, a pseudo-plumber work on it. Grrrrr. Should have gone straight for the professionals the first time! Highly recommend Just-in-Time plumbing services. Just-in-Time, Justin; nice take on your name. Clever. Again, got plumbing problems? Call Just-in-Time.

Suzette S.

04/07/2015 12:00:00 SA

Bubbles coming up in the toilet can't be good! Called Justin and he and his crew came out the next morning. They ran a snake and found the sewer line was full of roots.

As usual they were fast and efficient in fixing my problem. They are the best.

Ron M.

05/10/2020 12:00:00 SA

I found my toilet leaking again... I was concerned two years ago that their plumber cut corners and did not replace the seal and used the only used the existing wax for a seal. The job had been completed in 1/2 hour where other plumbers I had used typically took one hour. I received a call from I guess the owner at the time and he was angry about my post (see his responding post) I changed my post at the time giving them the benefit of the doubt. Now I am am not convinced. Using the existing wax is only a short term fix. I would not use their services again and am very hesitant to interact with them.

Gary R.

1/25/2019

Once again Justin came on time and called ahead as usual with confirmation of his appointment. We had just had him install a new heater in my wife's art studio and after he left yesterday, she noticed a 'gas' odor in her studio....I called him and he was out here the next day, and fixed a bad gas pipe and its working great...and it was under his warranty, so no charge! Great service, on time and on budget! We have used a lot of plumbers throughout the past 15 years and I'm glad that we came across him and I would recommend him without hesitation.

Michael M.

4/25/2017

I had an old ... faucet thingy... connected to the toilet. I got quotes and this place was a bit more expensive than the others, but the incredibly high Yelp ratings made me go with them. I was NOT disappointed. After they removed it and replaced it, it looked as though it had been built that way! I don't know how he managed to not screw up the wall at least SOME amount.

I asked he also help re-caulk a spot in the bathroom thinking he'd just be a minute or two. In a very appreciated way, he took the time to Do It Right. It started off looking like a scene from the Bates Motel and wound up like the Ritz. And he kept it all within the same quote.

Greatly appreciated! I am going to have them come back and replace the rest of the faucet thingies as I am sure they're all due to fail before long. Thanks, guys!!

shelley r.

11/27/2018

Once again Justin and his crew did a fantastic job after my kitchen sink backed up on Thanksgiving. I have been using this company for many years and have never had a bad experience. From replacing a water heater, installing new faucets and new sinks, to shower issues, Just in Time Plumbing does a great job and stands behind their work.
Justin and his crew are professionals who takes their job very seriously. They are always friendly, respects my home and dogs, and will always clean up after themselves.
I trust the quality of their work and would never go anywhere else.

Lucy D.

10/22/2019

Years ago I called Just-In-Time Plumbing because there was a clog in a pipe and I couldn't use my washer. I was surprised and happy when Justin and his colleague came so fast and fixed said pipe. Today I called because my button for the food waste disposer didn't work. Since it turned out to be a minor problem, Justin gave me some instructions over the phone which worked out great. Thank you for your patience, Justin!

Kumar S.

02/11/2016 12:00:00 SA

Bathroom clogged in the morning. Tried myself fixing it. Can't. Gave up. My usual plumber told me he would show up yesterday, and did not. Can't wait any longer.

Google. Yelp.

Whoa! A plumber with all five star ratings. Gave him a call. It was hard to hear him - but he said he would come by betweeen 1:30-2:30 and he did. Fixed it all up. Charged a fair price - which he informed me of before the job - appreciate it :)

And I was at work, so he sent me an invoice over email - that I could just pay online.

This is how its supposed to work. Kudos for a job well done.

Anthony M.

08/01/2018 12:00:00 SA

Look no further! Justin is the man! Trustworthy, integrity and quality work.

Wendy K.

04/02/2020 12:00:00 SA

Liz and Justin have gone above and beyond in helping us with our remodel. Quick and efficient..... like having your own designer and personal contractors for all of your needs. We look forward to our next project with JUST-IN-TIME

Elizabeth W.

02/03/2020 12:00:00 SA

Just had a second wonderful appointment with Justin from Just In Time Plumbing. About a year ago, they put in a water heater for me, and it works perfectly. More recently, my main line got blocked, and they did an amazing job on it. They had to get under the house to unclog from several locations, and they showed me under my house what was going on. Took out a section of pipe that should have been strapped that wasn't, that had rock hard calcium from the hard water, that was 90% blocked. Replaced the pipe, replaced rotted wood, and properly strapped. They can explain better than I can, but basically they turned my sad country plumbing into the plumbing of a brand new house, and their rates are competitive. Cannot possibly say enough good things about them. They've been in business for so many years for good reason! And as if that all were not enough, they don't mind one bit coming to the Woodside/La Honda/Portola Valley area. I just paid my bill, and I'm on here happy with them, and how often can you say it was worth every penny, but it really was!

Victor M.

12/11/2015 12:00:00 SA

Man this guy rocks!!! Just got a job done by Justin. Gas line was impressive. And the price was perfect. Justin's attention to detail is impeccable and his execution is unbelievable. This guy is a master of his trade. Right on Justin keep up the good work. These are the type of good ol boys that makes this trade what it is. Not many out there. I recommend this company and enjoy working side by side with individuals like this.

Plumb on!!!!

b k.

10/15/2018

Job requested was not completed and getting Just In Time Plumbing to respond will be all on you to manage.

Kyle H.

8/16/2019

Justin and Andrew came out the same day that we had a big water leak in our main line, within an hour of me calling. In a couple of hours they had taken care of everything and did so with a smile. They were both very professional and friendly and we look forward to using them again in the future. They will be my first call!

Danielle R.

11/25/2019

Very fast response even so late in the evening! They were at my house within an hour of my call. Clean work and found my problem right away!! Definitely recommend

Lance W.

9/21/2017

Justin is simply the BEST!! I live in Southern California and my elderly mother in Los Altos needed a leaky faucet and shower assembly repaired. Justin came highly recommended by Los Altos Hardware as honest, fair, and competent. He quoted me an estimated cost, and then did the job. My mother was very pleased; Justin was respectful of her age and took good care of an elderly customer.
I worry about tradesman who take advantage of elderly customers, but with Justin I was extremely pleased with his competent and fair treatment of my mother.
I highly recommend Just-in-Time Plumbing!

Nate W.

2/25/2016

Although my project could be considered a re-pipe, most of the plumbing was brand new since I relocated my entire kitchen and most of the bathroom fixtures. They removed the old galvanized supply and cast iron waste, and replaced it with new copper and ABS. In addition, they ran new gas for my range in the kitchen, dryer in the garage, and HVAC in the attic.

Not only was the job done right, but the staff at Just-In-Time Plumbing was extremely courteous. They went above and beyond my expectations. Too many examples to share. You'll just have to see for yourself.

Justin, to you and your team: Thank you

Thien P.

6/19/2017

Justin's a nice guy. He helped me fix a leaky toilet over the phone because the fill tube was not in the correct position, an easy fix. Could have totally charge me the going rate. Awesome!

peymon k.

06/05/2017 12:00:00 SA

You'll not be surprised to read my review bc there are many like it on Justin's page. But he took the time to ask questions and told me how to fix my garbage disposal over the phone! This level of service and honesty is really hard to come by. I am definitely going back to him for future plumbing jobs.

Cameron H.

3/27/2018

I called this morning and Justin answered and said he'd send a technician out in a couple of hours. Indeed our water heater had seen it's last days so it needed to be replaced. The old one was out and new one in and by 4pm I was doing my laundry and running the dishwasher! Andrew who did the work was courteous and professional. I highly recommend them!

Alex L.

05/04/2018 12:00:00 SA

These guys are great. They showed up on time and were knowledgeable, friendly and did good work. All within the estimate provided ahead of time.

We were very pleased with the entire experience. Hope to have them back when we need more help.

Ryan E.

1/14/2015

We called Justin and had OUTSTANDING results from his team.

They were knowledgable, professional, and courteous. Would hire them back immediately.

No hesitation.

Shan B.

07/06/2016 12:00:00 SA

I called Justin for my water heater repairs. He is very responsive. His team did a great job, more than what I expected.
In my five years of repairing different things at my house, this is my first time paying per hour rate. I thought he is expensive. But, it is really worth it. His team don't waste even a single minute. They are very efficient.

Derek T.

3/19/2017

Justin quoted over Yelp to replace a broken faucet at Tenant's place at a very reasonable price. I scheduled it and he got it done. He emailed the invoice and I paid it online. Done.

M K.

1/25/2017

We have used Justin's services for many years now, including some pipes issues and installing (emergently!) and maintaining our tankless water heater. Justin is very easygoing, nice, and professional. I feel that he is honest, which is very important and sadly not always the experience with other service businesses. He really knows what he is doing and his prices are very reasonable. Highly recommend him!

Thespa D.

8/16/2017

Justin and his crew were here today fixing a complicated plumbing issue in our home (1903 pipes and fittings). They did a great job replacing the pipes, left the bathroom spic and span, and their pricing was consistent with other estimates I received.

Justin was recommended to us by a friend. Even though it took Justin 3 weeks to get to our job (we live in San Francisco and he is in the South Bay) it was worth the wait because a) unlike some other plumbers he actually responded to me and was upfront about the fact that he couldn't get to our job quickly, and b) as others have mentioned, it was obvious over the phone that he was honest and knowledgeable, and that is important to us.

Morgan S.

08/04/2015 12:00:00 SA

I'd give Justin 10 stars if I could. He has been helping our family with various Plumbing issues at multiple properties for many years now and we have nothing but the highest trust and praise for him. He is trustworthy, knowledgable, honest, responsive, caring and an all around really great guy in general. Even in his busiest of times, he or one of his crew are there for us.

If you need plumbing help, look no futher... Justin is your man and I cannot recommend him high enough.

Antoanela G.

01/09/2018 12:00:00 SA

I had some issues with the sewage. They were prompt to respond and solved the problem quickly. I would recommend using Justin.

Tim S.

11/20/2017

It was such a pleasure working with Justin.

Our tankless water heater failed on Saturday AM. Our landlord called Justin, who was willing to take the call, even while on vacation in Oregon. First, he talked through what was likely causing the problem (he was correct), and discussed options for replacement. He was here on Monday, and was finished by EOD installing a completely new water heater. He was very helpful, friendly, knowledgeable and would highly recommend him. We're very grateful !

Danny T.

12/28/2016

I needed to set up my tankless water heater, and Justin did everything perfectly and quickly! He also pointed out issues with our piping that are under warranty, which will save me lots of money. He arrived on time for our appointment, was incredibly nice throughout the entire appointment, and explained everything, each step of the way. I highly recommend Justin to anyone looking to set up, fix, or add on to their tankless water heating system!

Katherine P.

8/16/2019

I love Just-in-Time Plumbing! Justin and/or Andrew have helped me with several plumbing issues, and they have always been timely, professional, and highly skilled. They have installed a water heater, helped regulate pressure to my house, replaced pipes, and replaced toilets. Most of all, I trust Justin to be fair and straightforward and to communicate clearly about whatever issue he is working on. Recently I developed a leaking valve, and even after working hours Justin answered his phone and patiently walked me through a temporary fix so I could contain the leak until he got there the next morning. Throughout this ordeal, Justin treated me with courtesy and good humor. He is a true professional, and I recommend him to my friends and colleagues whenever I have the chance.

Scott T.

2/26/2017

I had a plumbing problem that I wasn't sure was big or small, but I would have been happy to have someone come out to take care of it in a hurry, because it entails me to turn off the main to the house, which means no shower etc. I contacted several highly-praised plumbing outfits on Yelp, and pretty much all just quoted their minimum charge or how they are too busy or how they don't work with my type of tub.

Justin of Just-In-Time Plumbing is the sole exception. Even though he was also busy with jobs himself, he asked for pictures so he can help me understand and diagnose how big a job it might be. Ultimately, he gave me enough guidance that I was able to take care of it myself. He didn't have to do that, and I appreciated that he was more about me getting the problem taken care of than what he was going to get out of it himself.

George M.

9/15/2014

These guys are great. They came by and checked for clogging, which I had complained about. They gave me pointers for tracking and determining possible clog sources and what to watch for. It was a quick visit but I was willing to pay for the information. They didn't charge me a cent. Will definitely call them again for plumbing needs.

Update 5/29/15: Just had a leak in our water heater. I called and Ben came out. Service could not have been better. Ben replaced a pressure relief valve (he showed me the corrosion in the old one ). I also asked about our strapping meeting state requirements. He checked and verified strapping, took a photo and sent it to the company HQ for a second opinion. All good.

They didn't try to up-sell or exploit. I found Ben friendly, knowledgeable and efficient. Good guys!

Alan B.

02/10/2015 12:00:00 SA

Called Justin first thing in the morning due to a leaky water heater. Justin was super helpful and assisted me with understanding exactly what I needed over the phone. He's extremely knowledgable and flexible and will make sure you have all the necessary information. I learned quite a bit about water heaters from our several phone exchanges. I highly recommend Justin and we will definitely be calling him next time we need plumbing services.

(Thanks!!)

Ge N.

5/15/2015

Justin and team are the best around this area. Fast and honest.

I called for a leak in the kitchen area. He came the second morning because he was fully booked the day we called. Upon arrival, he found the cause in the ice maker line within 10 minutes and got his team member to get the part. Professional completed in less than 1 hour.

Barbara P.

6/20/2016

Needed a repair on my master bathroom toilet. Looked on YELP and there was my answer. I spoke with Justin and he made an appointment for this morning at 8:30. Punctuality is so important to me and Justin nailed it. He was even a bit early. Did the job in a very professional manner and communicated effectively with both my husband and me. Even has a sense of humor. Keep us the good work Justin. I will call you again as needed and refer you to my friends as well.

Buttercream C.

9/27/2013

I am writing this review tonight because I just referred a neighbor to Justin, and read his reviews to date. I can say that the only 2 critical reviews were because Justin was booked. People, he is booked for a reason, because he is good. This is not Roto-Rooter; it is a small company that does quality work.

Justin has performed two jobs at our house after being highly recommended by members of the town I live in. He has done a fantastic, 5 star job both times. In fact, he happened to be over doing a job when another work crew was installing a tankless water system (didn't realize Justin could have done this) and observed some really screwy things the other guys were doing and discreetly pointed it out to me, thankfully.

Sure, if you have a true emergency, he may not be able to come out right away. If you can schedule it, give him a call.

That's all I have to say.

James G.

12/02/2012 12:00:00 SA

Based on Just-In-Time's 5-star yelp reviews, I decided to give them a call, to clear the clog in my backed-up laundry tub. Justin answered the phone, so that was cool. And based on previous reviews, I thought he'd be able to get out to my house on the same day (since I was calling on Monday morning at 10am), or possibly the next day. However, he said Maybe tomorrow, but realistically, Thursday. I really didn't want to wait three days, so I decided to call someone else.

In a nutshell, I'd say Justin was honest, and I have no reason to doubt his plumbing skills. However, for Five Star drain cleaning service, I'd expect 24 hour turnaround time. Overall, I have to give him an A-OK 3 stars.
--------------------------------
Update: After reading Justin's response to my review, I'd like to point out that Thanksgiving was on November 22nd, and I called Just-In-Time Plumbing on the Monday *after* the Thanksgiving Holiday.

Diane B.

3/18/2014

I read the reviews on Yelp and decided to go with Just In Time. Talked to Justin and he came over the same day. He had to order a part for my shower and he and another associate came over the next day (right on time). They fixed both of the plumbing issues I had (excellently I might add) and the price was less a lot less than what I had anticipated. I will also make referrals to anyone who asks about great plumbers with reasonable prices.

To the person who wrote the negative review: Your message is totally incoherent

John G.

2/25/2018

Really outstanding. Made an appointment a few days out. Some sinks and toilet fixtures not working. Some slow drains. Frankly, we had just put up with all that for longer than I like to admit. (I am not handy.) The service person (not Justin) was on time and courteous. He fixed everything in an hour! He fixed versus replaced a screaming (literally) low-profile, expensive toilet flush mechanism. Great experience. Solid folks...and very capable.

Vincenta L.

12/03/2018 12:00:00 SA

Justin and his team are great! Ryan, the plumbing technician who responded to my home, was patient in answering my many questions, very professional, efficient and a pleasure to work with. Thank you Justin and Ryan for helping with my plumbing problems. I also have an aging water heater I'd like replaced and I will not hesitate in giving Just In Time Plumbing a call to set up another appointment for that service. I'm so glad Steve Richard's (RR Repairs) recommended your great company.

Kelly M.

5/24/2016

Honest guys! They repaired a broken seal from the garbage disposal same day. Would definitely recommend!

Pamela Z.

11/15/2015

Great people, who do a great job at a good price! John came over to put in a new water heater & was on time, thorough, cleaned up after himself, & a pleasure to deal with. I recommend them for ANY plumbing need!

Bonnie B.

01/09/2019 12:00:00 SA

Have used Just-In-Time Plumbing for several years - from an immediate emergency hot water heater replacement two days before Thanksgiving holiday to bathroom, shower to other things plumbing related (we have an 80 year old house with 80 year old issues). Without fail, Justin and/or his employees consistently responded, did a timely and fantastic job, stood behind their work, and left my place clean (sometimes even better than it was). They have always been friendly, ready to explain in whatever detailed I wanted, what they were doing. I have total confidence in them and recommend them very highly.

Caitlin A.

10/31/2012

I've called 5 plumbers in the last week or two, and most have said they can't help me. In fact, one said my shower temperature issues were an easy fix, sent someone over and said they call me with an estimate and details later that day. I waited three days - nothing. Justin was the 6th plumber I called - he answered immediately, CAME OVER immediately, and completely fixed my shower in less than an hour. In fact, he was dedicated to ensuring he was not fixing something that didn't need to be fixed and would cost me undue expense (the issue the previous plumber had gone right to), and found a simpler, cheaper solution that gave me what feels like a brand new shower right away. He even fixed an issue I didn't know I had with the water pressure :)

Not only that, but as I listened to he and his assistant's conversation, and the other things Justin told me, he clearly is an expert. Never sounded confused or unsure as to what to do, but also didn't seem to be making things up. He was respectful, professional and made me feel totally at ease. If/when something goes wrong again, I'm calling him in a heartbeat.

Sidney R.

10/03/2018 12:00:00 SA

I'm a loyal customer of more than 10 years. The BEST, would not use anyone else. Have a very old house and Justin and his team have been here countless times. They can fix anything and they take extra care in doing so. Always a joy to work with; honest, professional, knowledgeable, excellent price to value, terrific response & scheduling, always on time. Look no further, you will not be disappointed !!!

Michael Z.

02/07/2016 12:00:00 SA

I had to perform sewer lateral video inspection. Justin provided competitive quote, arrived precisely on time and performed the work flawlessly.

N H.

1/26/2015

I've had Justin helped on a few plumbing issues at my (very old) house for 2 years, and really like the work he's done. I've run through my share of plumbers in the Bay Area in the last 20 years, and can comfortably say he's one of the best I've worked with: honest, pleasant, helpful, and having much patience in explaining everything (the problems & his recommendations). He also charges very fairly and predictably. I highly recommend him and his partners (Ben & Andrew, who are great & pleasant to work with as well).

Kate G.

12/01/2017 12:00:00 SA

We called on a Saturday and left a message hopefully for a call back on Monday. It's now the following Friday and we still haven't heard back. He gets great reviews and I have no doubt he would've done a great job. We had to go with someone else who I'm sure overcharged us and tried to upsell other things to us.

Jeff C.

12/31/2015

I had a bathtub drain plug that didn't want to come out. I called Just-In-Time Plumbing and was given an appointment time of 11 am. At 11 am sharp, John knocked on my door and I introduced him to my problem drain plug. He figured out the problem and it was fixed in an hour. The pricing of the service was very reasonable as far as I was concerned and John was very professional. I will definitely use them again. I labeled them under plumber in my phone. There's no mistaking who I will call. Once again Yelp reviewers helped me make the right choice.

Jason H.

9/27/2014

Called to get a quote for a plumbing repair job at my house. Another company took a look and ran a camera and gave me a quote (no charge). We looked at the pipe on the video screen and clearly a section of my pipe needs to be replaced between the house and the street where there was a hole at the top of the pipe and roots coming into the pipe. There is a small shrub (a gardenia) located right above that spot and that is the source of the roots. Someone must have cracked the sewer pipe a few years ago when it was transplanted in the yard.

So called Just-In-Time for a second quote. Lots of questions but Justin told me he didn't want the job unless I'd tell him how much the other plumber had quoted me. I offered to let him come out to the house and examine the problem and give me his own quote, but he told me he didn't want the job because I won't tell him the other guy's price.

Maybe he was having an off day.

=======

Response to Justin's comment:

I stand by my comments. Justin said several times he didn't want the job and would't come to my house unless I disclosed the other bids, which no savvy customer should ever do.

I went with E&J Plumbing. I explained the problem and they came over this morning and put a camera in my sewer line then quoted me a price. They didn't ask about the other bids. They just gave me a quote and then fixed my sewer line.

Bert R.

08/12/2013 12:00:00 SA

Another company (AllStar Plumbing) came out to try to clear my clogged sink drain. They quoted a high price, and then proceeded to fumble around with snakes for quite a while but were unable to clear the blockage. I asked whether they could use a camera to find the clog and they first said that was a good idea, but later said the camera was too expensive, and what I really needed was just to replace old piping, at a cost of about $2500.
I then called Just-In-Time. Justin came out with an assistant, snaked the drain line to SOLVE the problem quickly, and then made some other plumbing repairs in the home, all for only about $200. We are delighted with his work!

Andrea M.

7/13/2015

We had a leak under the kitchen sink for some time which progressively got worst. So we bit the bullet and called a plumber. After reviewing Yelp, we decided to give Just-in-Time Plumbing a call. The next day Ben arrived on time and proceeded to get to work. He confirmed that the garbage disposal was the culprit and after we agreed on installing a larger model, he was off to purchase the part. Once he installed the new disposal, he did a thorough test. Noticing that the water was draining a bit slow, he checked the waterlines and the trap outside of the house. Everything was clear. He even tested the dishwasher and adjusted one of the legs when he noticed it wasn't standing level. And with 10 minutes left 'on the clock', he asked if there was anything else he can help with. Ben then quickly cleaned up any mess, gathered old disposal parts, and discarded them for us.

That afternoon, we encountered a drainage problem with water filling the sink even with the new disposal in use. I promptly gave Justin a call and he contacted us later that evening. He came by the house the next day (his day off) to take a look. By the time he arrived, the sink had drained during the night. Upon his arrival, he immediately took apart the pipes between the disposal and sink. He checked for clogs; put the pipes together, took them apart again, and used different configurations - testing drainage each time. He tested the dishwasher too! Whatever he did worked as the sink now quickly drains.

I'm sure I feel like most homeowners who dread having to call for repair services like plumbing. I want the service to be done right, promptly, and at a reasonable rate. Just-in-Time Plumbing provided these and more. They are honest, respectful, and knowledgeable. And they are happy doing what they do. Did I tell you Justin didn't charge us for coming out to check our drainage problem?

I join the many Yelp reviewers who say you are in good hands with Just-in-Time Plumbing. By the way ... Justin IS the Pipe Whisperer!

Thank you again Justin and Ben!

T J.

01/03/2013 12:00:00 SA

This is the second time that I have had Just-in-Time plumbing out to my house.

I needed my garbage disposal removed because I wanted the extra space under my sink. The owner, Justin, was patient enough to explain that the plumbing would still extend down a few inches below the base of the sink, so I was able to visualize the final result and decide if it was worth it.

I had it done and I am very happy with the work. Justin and his apprentice Andrew were very clean, very friendly, and professional.

Woo-hoo -- five stars -- as good as it gets, is right!

Wes B.

06/10/2016 12:00:00 SA

Justin and his associates rock! He immediately responded to an email I sent late at night, and through a series of exchanges helped me diagnose the problem with our hot water heater. Then, the next day, he found time at the end of his long day to come by and repair the problem. Price was extremely fair, especially given all of the back and forth time he spent the night before, explaining the issue and my options. If I'd followed the advice I received from several other so called experts (including from the tech support desk of the water heater manufacturer), I'd still be waiting for parts, and would still be taking cold showers. Brrr.

I've recommended Justin before, and will continue to do so.

Thanks, Justin.

Tree J.

4/20/2011

Just-in-Time plumbing is a friendly, professional, local business. The owner, Justin, is passionate about his work, he really loves what he does, and has decades of experience.

My kitchen sink was leaking and I tried to fix it myself. It worked for a few months, but then it got bad again so I called in the troops. It turned out the pipe wasn't just loose anymore but had actually started to crack because it was so old and cheap. Justin replaced the trap with a high quality part and and took care of some of the other cheap pipe going in to the wall to prevent further problems.

As a do-it-yourself kind of person, it was great to have Justin show me what he was doing. I had a slow drain in the bathroom and Justin showed me how to clear the trap. There is a quick-release piece that allows you to clear the trap easily that I did not know about. Justin showed me how to take care of myself so I could avoid using Drano and making unnecessary service calls.

He could have just cleared it and let it be until the next time I needed help. Not only did he show me how to clear the trap, he made sure I could do it myself. It was a little harder to do than it looked so it was great to actually practice.

I highly recommend Justin-Time-Plumbing, they are great!!

scott g.

9/27/2012

Found them on Yelp. We were looking for a good local plumber. Justin came out and fixed two toilets and a shower for us. Very professional and offered different options. we could not be happier.

Yeah, we found a really good plumber!

M. R.

08/01/2016 12:00:00 SA

I called this plumber based on the Yelp reviews. Very strange response. A man who sounded unwell answered the phone. I described my problem, a blocked pipe, and he said he was too busy to come today. When I asked if he could come tomorrow, he hung up without answering. I won't be calling Just in Time Plumbing again since their 'service' is so rude.

Ed B.

2/23/2016

Justin came out today, arriving right on time. He looked at the job, gave me a fair estimate, and he and his assistant finished the job in an hour. In the process, an old valve got bumped and started to leak. Justin fixed that problem without charge. His estimate was accurate and the work very professional. Justin is my go-to plumber from now on.

Laura and Dan B.

10/14/2015

Fast, they responded to my phone call (unlike two other plumbing companies), the repair was done by Andrew quickly and well with a cheerful and professional attitude. I will call them again for any plumbing issues I have.

Laura L.

12/01/2011 12:00:00 SA

Justin is awesome! I had a plumbing need for a new business and desperately wanted it done so I could open the doors and start seeing clients. Justin worked with the owner of the building and surpassed his plumbing standards so I could move forward at this location. He was timely, friendly, accommodating and professional. The job turned out perfect and I've been building my business since October. I am so super grateful!!!

Laura Lamprecht, Founder
Pure Life Healing Center
purelifehealing.com

Janine G.

04/09/2014 12:00:00 SA

There just aren't that many great plumbers in the Bay Area. In the past three years I have used five different companies, and I can honestly say, Justin is the best. He was on time (early actually), communicates very clearly, and got the job done. His rates are also extremely reasonable. Thanks Justin -- you will be hearing from us again.

Jay J.

1/14/2014

Top notch service. I called on Monday after 3pm for a service call to unclog a kitchen sink and they were there on Tuesday at 8am.
Highly recommended and great customer service. Friendly to top off the review!!!

Bill C.

5/18/2015

I called several plumbers in the area regarding a stripped valve stem in the shower. All the plumbers I spoke to seemed weary about replacing the stem due to the fact there are dozens of different manufacturers, and that the job could escalate quickly if they needed to special order parts (or worse yet), have to open the walls up if they couldn't find the right parts. I was stuck between a rock and a hard place because I wasn't prepared to start opening walls, yet they all wanted to charge a service fee to take a look.

All, except Justin. He said they would come by and evaluate and that we could go from there. I thought this was reasonable, and he also seemed to be confident that that they could do the job without having to remodel the shower.

Within an hour, Justin's associate Andrew came by, quickly diagnosed the issue, and was off to get parts. I decided to have them change both valve stems, and within an hour, the job was complete.

Andrew was courteous, knowledgeable, and helpful. In fact, I had a loose faucet in another bathroom that he quickly tightened for me.

The cost ended up being about 2/3 what I thought it might be- based on what I was hearing from the other plumbers. I thought the pricing was more than fair, and when I couple that with the quick response, honesty, and workmanship, I couldn't have asked for more!

I would fully recommend Justin and his crew to my friends and family.

Peter C.

11/08/2017 12:00:00 SA

Justin is busy, due to referrals. Schedule early if you can. Ryan replaced my old main house water screw valve with a ball valve. Arrived on time, answered all my questions, great attitude and knowledge. Perfect job, done for less than estimate. Will be using Just-In-Time again in the near future.

Sara N.

3/23/2015

Our garbage disposal was leaking and needed to be replaced. Had a great experience with Just in Time Plumbing --Excellent customer service, very professional and estimate was accurate. Highly recommend!

L N.

4/28/2017

Just-In-Time Plumbing has been a consistently great resource for us. Last time, Ryan was exceptionally helpful, not only taking care of the problem quickly but also showed us the broken part and explaining what happened. We recommend them wholeheartedly.

Robert B.

02/10/2014 12:00:00 SA

We had a leaking water heater. We got a recommendation for Justin from a local hardware store and we were glad we gave him a call. Justin and crew did a fantastic job replacing an old water heater with a tankless model. Even the city inspector commented on what an outstanding job they did. Justin was prompt responded quickly to both e-mail and phone calls. Will definitely use him again.

Matthew L.

5/18/2014

These guys were great! Andrew came by - super nice and honest guy. I had my sink clogged and some other Rooter place said it was backed up too deep they either had to snake it from the roof for $500 or fix my outside drain for $1285. Just-in-time did the job for $150, then lowered it to $100! I will only go through them from now on. Honest and fast.

Christina M.

12/18/2013

Absolutely awesome! All I needed was to replace a broken garbage disposal...Justin answered my email inquiry that day, the very next day someone came by with a new disposal - it was changed out lickety split! Everything was tidied up, the old broken one hauled away - and the price ? Absolutely affordable and I will say, cheaper than ANY OTHER PLACE! I have sung their praises to everyone I know, and any problem, any project, anything plumbing related, they DEFINITELY have me as a customer! Thanks guys, you rock!!

H. H.

9/26/2013

I've asked Justin to fix several things on my house on different occasions over the past 5 years. He's fixed leaky faucets, installed two toilets and an earthquake gas shutoff valve. He's always on time, does great work, reasonably priced and friendly to deal with. I'll be using him over and over again.

Dena E.

9/24/2013

I called Justin today regarding my inoperable disposal. Justin took the time to troubleshoot the issue with me over the phone. He helped me pinpoint the issue and also got my disposal working. I appreciate him giving me his time and for being honest. He saved me from purchasing a new disposal which is an expense I truly didn't need right now. Thanks Justin for your help. When I truly need a plumber, you will be who I turn to I'm the future

manish b.

7/13/2013

i called up just-in-time on a saturday morning, and spoke w justin. we had a leak under our kitchen sink, and justin asked to me send him a photo, which i promptly did.

justin texted me back to check the sprayer head, as the leak likely seemed to be there. and he was correct. a trip to the hardware store, a new washer, and the leak had been taken care of, for $0 charge.

what a refreshing experience !!
all my future plumbing jobs are going to these wonderful folks.

Erika H.

10/30/2012

Justin is fantastic! He was able to give me same-day service, which is always appreciated, when dealing with any plumbing problem. He was professional, skilled, super friendly and his price was very reasonable. I am so happy that I found a great plumber to call on when we need him!

Sarah P.

12/19/2013

We called late on a Sunday afternoon. Justin couldn't come at that time, but was kind enough to give us advice to call the city first for a likely sewer blockage. The city came out but that was unsuccessful. I called Justin back and he said he'd come first thing in the morning. He arrived, assessed the situation, and he and his worker cleared out the blockage. They were professional and nice guys, they got the job done very well. We were very pleased with their service and will call them first in the future!

Shari G.

1/28/2012

Just-In-Time Plumbing Rocks!

Seriously, why on earth would you bother with anyone else? Justin is the best plumber and all around great guy. We recently did a complete remodel of our home (kitchen both baths) It is official, Justin is now our plumbing man. During the project, our carpenter hit a main water line in our house with a nail (old houses are so fun)! No other workers were at our home at the time, so he called Justin. Justin told him how to turn off the water to the house (calmed him down) and then rearranged his schedule to come to our home and FIX the problem before going home for the evening. Who does that these days? In addition to saving the day, the work Justin does is perfection. Justin and our Designer reconfigured our bathrooms (one from tub to a great big shower with high shower head), we love both our baths now. He worked his same magic in the kitchen installing our farm sink, new faucet and disposal. We are so thankful to Justin for all of his hard work, since he did such a great job I doubt we will need a Plumber any time in the near future, but when we do, we will call Just-In-Time Plumbing. Thank you, Justin!

Jooon G.

10/09/2013 12:00:00 SA

Highly recommend Just-In-Time Plumbing. They showed up on time, price was very reasonable and they were respectful of the house. Hopefully we won't need the use of a plumber but if we do I will use them again.

Jack O.

9/14/2014

Justin and his crew are first rate. Justin is the most knowledgeable plumber I've ever worked with and he is as honest as the day is long. Just in time plumbing did some major overhaul work on a business project and then I had them come to my house and fix some leaky sinks... they on time or you get a call with an ETA - totally professional. Rates are fair (cheap actually compared to what they deliver). Highly highly recommend Just in time plumbing!

Uel J.

1/23/2015

I called Just In Time regarding a toilet that wasn't flushing properly. Justin came that afternoon at the time he promised, checked out the problem and fixed the problem quickly. The charge was much less than I was prepared to pay. Good work! One reason we called Justin was because he has worked on our plumbing before and has installed and serviced three toilets for us over the last nine years. He's always the first person we call if there is a problem and even if he can't get to us quickly enough he will refer us to another good plumber. We highly recommend him.

Christine C.

1/28/2016

On time, same day, excellent service. Thanks guys for fixing my clogged bathtub and cleaning up perfectly!

Robin S.

06/06/2013 12:00:00 SA

Justin and two of his men came to my house today to repair a leaking toilet, a stuck shower diverter and take out and replace the shut off valve so my new dishwasher could be installed. Justin cleared the minerals Mountain View's hard water had deposited, freeing the shower diverter. He offered to replace the part if I wanted him too, and had the correct part with him. However he felt he had solved the problem by clearing the mineral deposit. He had me test the shower to be sure I was happy with the way it worked. So he saved me the cost of replacing a part. He fixed the toilet by replacing the old stopper which no longer sealed with a new one. Next he switched the valve under the kitchen sink. He and his crew were polite, efficient and cleaned up after themselves. Finally, the price I paid, including parts, was extremely fair. I wish I'd found Justin years ago.

Jennifer S.

6/23/2016

I've called for help from this company twice (on Sunday nights too!) and both times, the response has been terrific. They effortless diagnosed, got parts, and completed repairs (kitchen sink piping and shower piping). I have their number saved for future events.

Katrina A.

04/12/2011 12:00:00 SA

These guys saved the day! I took the shower apart thinking I would save money but it didn't work.. the part we thought we needed cost 190.00 and then when I put it in it didn't even fix the problem. I called other plumbers and they said it would cost 160.00 just for them to put the shower back together. Really? So, I called Just-in-time plumbing and they told me they would come out (right then) and help me for free. WOW! They came out here and it took alot longet then I thought and they still were willing to do it as a favor. These guys are incredible.

Lisa A.

04/01/2015 12:00:00 SA

I loved Justin and his co-worker. Very professional, knowledgeable and courteous...something that seems to be long gone in this day and age, especially in the trades. He installed an insta-hot, garbage disposal and cleaned up my other hoses etc. Good guy and a good team. he's my plumber now!

Ayelet L.

9/28/2013

It seems like anyone who works with him ends up saying Justin is amazing .
I'll be no different, he is amazing. He is so worth the wait that even when we just have a clogged drain and he is booked for a couple of days, we wait.

Esther D.

1/19/2016

Justin and his crew are fantastic. I highly recommend them. I called in the morning for a clogged sink/toilet. Justin answered the phone unlike two other companies. He was very professional, arrived at 11am today and efficiently took care of the problem. And very reasonable price. I just added him to my contacts as our family's go to plumber. Thanks, Justin and Andrew!

Craig S.

03/04/2016 12:00:00 SA

These guys are great. We've had them out a couple of times to our home in Mountain View. Most recently it was for a sewer lateral inspection with the city. They are reliable and pricing is fair. Good guys and its no wonder the city of Mountain View even gives them an unofficial 'thumbs up.

Liza C.

3/30/2016

Yet again, Just-In-Time Plumbing has saved the day in my house! I had a list of 5 plumbing issues and they fixed all of them in about 2 hours. They are always prompt, courteous and pleasant to work with - and they definitely know their stuff!

Dan I.

9/22/2015

Just-In-Time Plumbing is the greatest! Andrew came over to help repair 2 shower valves that were leaking. The valves stems were updated to a newer style stem valve with a flat style washer. He was a professional and installed them in little time. The cost was lower than I expected. Anytime you need plumbing needs, they are the one to call.... :o)

Roderick W.

12/09/2015 12:00:00 SA

Did a good job installing a hot water heater. Price was fair. Recommend using them.

Robert S.

10/17/2015

Plumbing issues can be a homeowner's nightmare - right? Every time I call Justin he works me in. This time it wasn't an emergency and he asked if we could wait a few days. His crew was awesome. Great people, great skills. Justin and crew were professional, friendly, did what they said, said what they did, and were reasonably priced. What more can you ask for? These are My Guys when it comes to plumbing.

Audra B.

7/14/2015

I don't think you can find better plumbers...seriously. We had a major leak outdoors. Another plumbing company said they'd need to break the concrete open to get to it. These guys dug deep into the soil until they found the leak and fixed it. Lower in cost and a lot less damage than it would have been with the competitor. Extremely courteous, clean, on time, good communication, I wanted to tip them...seriously! I found them on Yelp and if I ever have another plumbing need, I would call them in a minute. Better than 5 stars.

Peter J.

09/12/2015 12:00:00 SA

Justin and his group have worked on several projects for our family. He helped us with a master bath addition in Campbell, Tankless water heater install and several other projects. Just In Time plumbing always provides top notch service with quality craftsmanship. We highly recommend them for any plumbing project you have. We have referred Justin to multiple friends and family members and they are always very satisfied.

D P.

01/07/2014 12:00:00 SA

My husband I and recently purchased our very first home and my husband decided to redo all the electrical, plumbing, sewer, etc etc (almost everything)! :( Fortunately for us we contacted Justin from Just-in-Time Plumbing to redo our sewer and install brand new plumbing throughout our house. Justin and his crew were professional, courteous, clean and patient. We didn't have floors or subfloor so luckily for them they really didn't have to crawl under our house since our crawl space is not very big (at all!) and we dug up the sewer (to make it cheaper for us). Due to the small space of our house, we decided to put an outdoor water heater, which looks fabulous! I tend to not care about all the pipes and all that mumbo jumbo, but he made it look so nice and clean.They knew exactly what to do and got straight to the point. Now that most of the house is down, we are finally moved in and are taking nice hot showers. The water pressure is great! We'll be sure to contact Just-in-Time plumbing for anything plumbing related in the future!!

Tedi U.

06/09/2015 12:00:00 SA

Great customer service. I called at 7:30 at night and they answered the phone! Set me up with an appointment the next morning. Ben was on time, quick, knowledgeable and honest. Couldn't have asked for a better experience.

Carl H.

08/09/2011 12:00:00 SA

I had my furnace replaced and the HVAC guys discovered that my gas lines wouldn't hold enough pressure to pass inspection. I gave Justin a call and he responded quickly to check out the project. We arranged a time for the work and he showed up on time. He was professional. He explained the steps he was taking to resolve the leaks. He showed me the problem pipes. And kept working on the project until it was done. It was getting late but he didn't want to leave till the gas was back on and all the appliances were tested and working properly. I highly recommend Justin. You won't be disappointed.

Lady M.

1/22/2014

Our shower valve broke and water would not turn off. Justin kept me informed throughout the day (via email) of when he could fit me in his schedule. He send his employee over (Andrew) the same day to stop the water, and the next morning to make the repair. I appreciate Justin's communication & promptness. The repair was done flawlessly and Andrew was pleasant to work with. He kept me informed of what caused the problem and how it was fixed. I will ONLY use Just-In-Time Plumbing for any plumbing needs in the future.

Joseph R.

12/20/2013

I called the phone number on my water heater but forgot to include the area code, so I reached a nice man who was not a plumber but he referring me to Justin at plumber drummer. When I called Justin, he calmly and clearly explained how to fix my water heater myself - over the phone. He took his time, was helpful and courteous and didn't charge me a thing. And: he was exactly right. Next time I need someone to actually come to my house, I'm definitely going to call Justin.

Rose K.

06/10/2013 12:00:00 SA

Fair disclosure: I haven't had Justin do the actual job yet (though I will, once I actually get my act together), but I thought I should write this review of his visit for an estimate, contrasting it with my experiences with other plumbers I called (skip to the end if you just want to know what I think of Just-In-Time Plumbing).

My problem: a broken water main that goes from the back of my house to the laundry room in the garage. So I was calling a number of plumbers to get estimates to replace the line. Responses varied greatly. Plumber #1, who actually fixed a different part of my water main a number of years ago, never bothered to call me back. #2 gave an estimate over the phone; he treated me like an intelligent human being, but the estimate was very high (hiring unemployed lawyers to dig a trench?). #3 decided he couldn't for the life of him comprehend the problem I was prattling on about on the phone, and asked me to send pictures by email. I did, but never heard from him again. #4 seemed to take offense at having been asked to give an estimate for the job. His line was that he is a one-man operation, and couldn't be expected to dig trenches and stuff. (How dare I ask???) Then he recommended #6 for the job. Three different plumbers came out to the house and gave me an estimate. I generally also asked how much it would cost to temporarily just cap the line. #5 fist kept questioning my judgement about where the water main break was. When he discussed the job with his boss over the phone, he repeated my comment about pricing to cap the line: and then she said wow, $15 for a part to cap the line, that seems expensive, ha ha ha. Unlikely that I'll hire someone who makes fun of me... #6 came out to give me an estimate, which started out high and kept getting lower. For capping the line, he first said, oh, about $250. Me: what, $250 to cap the line???!? Him: well, maybe only $180. Me: $180?? Him: Well, there's the one hour minimum charge, plus the parts. So about $150. Or maybe $120, really. It really just takes five minutes... Then, just before writing up the estimate for replacing the line, he exclaims: Well, really, you don't need a 1-inch line there; 3/4 inch will do just fine! That's what you have right now. So that should be cheaper. Then proceeds to lower his estimate for the line replacement again. Fat chance I'll hire someone who would have happily charged the dumb [...] $250 for a five-minute job.

Then Justin came out to look at the job. He believed me when I told him where I thought the break was, and why (wow). In general, he treated me like an intelligent human being. He said that to save money, I could dig the trench for the line myself, or hire day workers for it. He came up with the lowest estimate. And then he capped the line at the house - for free, in under five minutes. What else is there to say?

Sam P.

9/24/2013

We got the best service ever from Justin. The water pressure at our house had over a period of time fallen and finally dropped dramatically. We thought at first it might be the water from the main and called the water company. They came out and measured the pressure at the curb to be 143 PSI and after our regulator to be 34 PSI. Their suggestion was to get a new regulator. We did that, but half way through trying to install it we realized we didn't know what we were doing. At that point, I called Justin. He came out and installed the regulator -- which was somewhat better than the old one -- but that the pressure before the regulator was still very low. We had the water company come out again to verify their measurements and show us their evaluation with similar results as before. At that point it was clear there was something amiss in the line between the curb and our house. Justin was able to bring together a trencher and his plumbers in short order and replaced the line between the curb and the house with minimal downtime -- we were without water for only 2 hours. Additionally, he also added a new regulator to our sprinkler system because the new, awesome pressure was going to be too much for it. The end price was what he quoted at the very beginning. Really excellent work. Will use him in the future for any plumbing issues.

Tim U.

11/02/2012 12:00:00 SA

Called at 1:45pm on a Friday for an emergency and was told they would come by to help. Never received a call back so I called again at 5pm. This time I was told they were too busy and I should call someone else. Ended up paying premium rate to the plumber that did come because it was after regular work hours. Had Just-In-Time told me earlier they couldn't do the work there would have been a million plumbers ready to do the work at the regular price. Instead they told me they would come and didn't even call and say they had become too busy.

Rebecca A.

11/14/2011

Justin is amazing! I had been wanting to transform my clawfoot tub to a shower for 2 years. He showed up with lots of options, and ready to get the job Done. He was totally patient and listened to the configurations I had in my mind. My creativity sometimes surpasses what is possible in reality. He gave me all the choices, and the price estimates. In the end he did a custom configuration for my tub, to transform it to a shower with a handheld head, the best of all the scenarios I had in mind. In the middle of the job, we realized the shower head I purchased was missing a part out of the box, and he actually drove back to the store to exchange it when he could have had an its your problem attitude. I am super impressed with his professionalism, creativity and integrity. He was efficient and really charming and drove into SF from Mountain View, without complaining or charging any extra fees for the trip. I'd highly recommend Justin for any and all plumbing issues that you might have. He is the only plumber I'm going to call on from now on.

Lika V.

04/11/2014 12:00:00 SA

Just-in Time Plumbing helped us in a very critical situation. Justin and his associates are as good as it gets in this business. Polite and clear in communication, fair in price, efficient, accurate, on time in work. I would recommend Just-in Time Plumbing to everyone.

Michael S.

12/02/2013 12:00:00 SA

Arrived on time, answered all questions, completed job quickly. Best plumber I have ever worked with.

Curt M.

9/23/2013

Justin and Andrew came out to snake my sewer line from end to end, removing a stubborn blockage. They were finished in 45 minutes for a very reasonable price. They're total professionals, and nice guys to deal with. I can't see hiring anyone else!

Joy S.

7/17/2012

We have a bottomless list of plumbing problems in our 1952 Ranch house, and have had Justin out a number of occasions. Every time, he has conquered the task at hand with efficiency, diligence, and most importantly... honesty!! I would recommend Justin to absolutely anyone... no matter how big or small their job may be. He is a true master of his craft!

T G.

07/11/2012 12:00:00 SA

Very Professional. I found several plumbers on yelp and Justin was the one who returned my call promptly. He communicated clearly about when he could come by to fix a leaky kitchen sink. He showed up on time, and very efficiently diagnosed and fixed the problem. He pointed out shortcomings in the previous plumbing work, but just to educate - he did not try to 'upsell' services and replace what others had done sub-optimally. He was able to fix the leak without requiring additional parts. Very fair pricing, very reliable. I won't have to search yelp again for a plumber - now I know who to call! Definitely recommend.

Katie P.

2/15/2013

Justin is the BEST!!!! He fixes everything perfectly, he's well-mannered and fun to be around, and he's always on time. I highly recommend him.

nate p.

08/12/2011 12:00:00 SA

Justin and his employees replaced all the supply pipes in our house (from the street) in 2010, and installed a tankless hot water heater (he did the gas lines for that too). Everything has worked great. They have done other work for us since then including installing the water line to a new fridge for us, and snaking out the drain line from our bathroom when it gets slow (every 9 months or so - I can't wait to have him replace the drain lines in the house!). They are always on time and courteous. They are glad to talk about what they are going to do or has been done and they give good advice about what should be done, what I should be careful about (for example an old drain on our old clawfoot tub), and what should be addressed asap. I'd recommend Justin to anyone.

VJeanette F.

01/05/2012 12:00:00 SA

Our main drain had backed up and we were not enjoying the smell! It was the holiday season, and other businesses were closing early that day. Justin was still able to work us into his schedule. He even showed up earlier than promised. Justin was amazing! We have had other big-name companies help before, but they were never as thorough as Justin. I can actually say, it was fun having him over. We will definitely have Justin replace our main drain in the future and have already started talking him up to our friends and family. Highly recommend this business!

R M.

10/08/2012 12:00:00 SA

Justin is great! I noticed that the hot water side in my two showers had gradually been losing heat to the point where turning the handle all the way to one side only gave me room temp water at best. I called several plumbers around town and no one knew how to repair Hansa equipment, and the one that did take a look at my shower diagnosed it completely wrong. A quick look and Justin knew exactly what was wrong and it didn't cost me a fortune for the one part that was needed for the repair as opposed to another plumber's solution. Shortly thereafter, a different issue came up and again, Justin was in and out, and fixed it quickly and correctly, and even gave me some helpful advice. He's knowledgeable and professional, and I would definitely call him again.

karen a.

5/17/2013

i've used Justin several times now. He was recommended by a friend. I've had some bad experiences with contractors and repair people so I'm a little skittish when I start with someone new. Justin is awesome! At the end of the day you want someone who you can trust - be honest with you, do the job right the first time and not over charge. If this is what you're looking for Justin is your man.

Dinner T.

1/25/2014

Justin did the job just fine and he's a nice person. Not sure about his organizational system however. He was scheduled to come to my house to complete a job at 11 a.m. but no-showed. I called him at 11:20 to check if he was coming and left a voicemail asking his whereabouts. No call back. Called him again at 12:30 to see what was up. He answered and he apologized for not calling but he a) hadn't checked his messages, and b) didn't have my phone number with him so couldn't call me (though I had called him before at that same number.) He said he was on a job and could come by in an hour. He came after 2 p.m. and did do the job. But I'm pretty sure he forgot about me, my name, and my appointment, else he could easily have looked me up on the internet. He apologized. What can I say? I don't need a bouquet of flowers, I just need service professionals to be there when they say they will be, or call me.