T&C Plumbing & Rooter

He came the same day that I contacted the company on Yelp, and was very efficient. He was polite and professional.

I messaged T & C plumbing last night for a quote for a sewer lateral video. They responded very quickly with a quote. I responded on when they said tomorrow morning between 10-12.  I scheduled it they called to confirm. The technician David came at 9:41 and was done at 9:51. Ok I'm kinda jealous that was so easy for the price. I should be f been charged per minute just kidding! I was very happy. I will definitely use them again.

We have American Home Shield and I chose this company from the list they gave me, because of previous reviews. Although the technician was very kind and respectful, I could barely communicate with him which caused problems later.

As he was repairing the shower drain, I noticed that the drain he purchased seemed to look like it wasn't fitting correctly. I tried to communicate this with him, and explain to him that I was not happy with the way it looked or fit.

Rather than try to explain to me that it was the correct parts, or try to help me feel secure in the job that was being done, he called his manager, spoke to the manager for a minute, and then the manager got on the phone with us.

At this point when the manager heard my concerns, he became very defensive and combative. He basically treated me as though I should shut up and let them finish the job. When I explained I was upset and didn't feel good about the part, rather than trying to explain or make me secure in the job, he argued more with me and told me they had to finish it. I said I didn't want them to finish something that I didn't feel was right, and then he threatened me. He said if his technician left now, they would never come back and never service us again. Either I allow them to continue the job even though I was uncomfortable, or they would leave, to never return.

This reaction even made me feel more insecure about the work that was being done. I was so upset! So with no faith in the company, a manager that was arguing with me and threatening me, and a technician who would not communicate with me, I felt no other choice but to ask them to leave.

I would highly suggest you never hire this company for any work that needs to be done. They have no respect or dignity for the client.

We were referred by home warranty company. We scheduled an appointment on a Tuesday. The guy came out to fix the clogged bathtub faucet, but accidentally broke something. Okay fine...the piece had to be ordered. T&C called me a couple of times, but due to my schedule and my husband's schedule we weren't able to schedule right away. I told them I'd call them. I'm having my lunch (home from work) and the plumber shows up...just out the blue. I called and spoke with a very rude female. I told her it wasn't scheduled and that we just had a death in the family.  She responded with a rude tone, Oh well I didn't schedule it. I will never use this company again due to their horrible customer service. The plumber was very nice!!!

There was a leak in our master bathroom toilet/shower. Technician Nelson came and fixed the problems. Very nice person to talk to. And the young lady I spoke to make the appointment name Kenya is very nice and easy to talk too. I will recommend this company. I give this company a 10 stars.

Absolutely impressed with how they got things done.  First of, we used them through American Home Shield.  I've dealt with different services through AHS and a couple of them I had problems.  I was told that a lot of companies that go through WARRANTY companies will give you minimum work because they're paid minimum from the Warranty companies.  Well?  Not these guys.   They were very responsive (12 hours from original call to AHS) and explained perfectly what had happened and what needs to be done.   They had pictures and very descriptive on what may have caused the issue.  Extremely happy with their work and have zero doubts of them.

This service was referred by American Home shield. The tech, I don't believe spoke English or he couldn't compose a full sentence. I spoke an individual who called while the technician was present. I was told that Home Shield would cover the water heater and labor but an additional $465.00 would be needed for paperwork. I asked the individual to send an itemized/line account of the $465.00 supposedly to be owed. We confirmed the correct email for the itemization and ended the call. The technician just stood in the garage looking baffled. There was not one full sentence used:
'need a new one and It's broke. We have not received the itemized list but an order for the water heater was submitted by this company. Well, this all started on 12/22/2022, on 12/26/2022, we were still waiting on a water heater. AHS stated that they had sent the vendor an email confirming heater is ready to be picked up. 12/26/2022 thru 12/30/2022, vendor did not answer phone nor return messages. AHS contacted and I was put on hold while they called vendor 12/28/2022. AHS rep. returns to phone and states vendor has been having trouble with phone (this after, I called 15 minutes before calling AHS) and had not transportation to pick up item. 12/30/2022, AHS is called again due to no response from vendor after 5 days. Once again, AHS calls vendor, and they answer (surprise!). This time vendor relays message to AHS that they will be out on Monday to complete the job. Well, Monday comes, and AHS calls at 7:36AM. AHS states that there is no work order confirmed for 1/2/2023 (if there was no work order then why you are calling), i was put on hold and AHS calls vendor (again, Surprise they answer). AHS returns to phone and states vendor will be at my mother's house on 1/3/2023. I hang up and call T and C plumbing and Alex answers. He states that the warehouse is closed, and they will be picking up water heater and at house on 1/3/2023 between 8AM and 10AM.
HERE WE GO.......
On 1/3/2023, The technician comes at 8:20AM-it has been reiterated several times in the past days, verbally with ASH and vendor- TECHNICAIN NEEDS TO HAVE IDENTIFICATION, LICENSE AND SPEAK ENGLISH. WELL! WELL! The technician came with a jacket that had a Nelson name tag adhered to the jacket and no other Identification, (No Driver's license?) He just pointed to the name tag. He showed me picture on his phone of work order, when asked about license. He then goes out to the truck and sit for about 15 minutes (i know he's calling the office). In the interim of this, Alex calls(8:25AM) and states the technician doesn't have any identification, is it ok to complete the job. Of course, since my 80+ year old mother hasn't had water since 12/22/2022 and I've had to pay someone $25 a day (8 in total) to heat water which is necessary for her medical/hygiene and them not picking up the water heater which has been sitting since 12/26/2022.
THIS IS WHERE IT GETS REALLY INTERESTING.....
The technician gets out the truck with invoice in hand, extending the paperwork towards me and ask, if were paying cash or by credit card (first full sentence out of his mouth). I tell him we're paying by credit card. He then goes and I believe shares this with his superiors (I hear him talking on the phone). I ask to see the license again, and he shows me the same information on his phone (I take a picture of it). I then ask him his last name and he just looks at me. I ask him Do you know your last name?), he reaches for his phone (really!). I was away from him, as I hear the house phone ringing; it's T and C plumbing. I ask what the person's name is because it sounds like the same women's voice, I just heard on the technician's phone (it was. She wasn't forthcoming wit her name (she asked why I wanted it). I shared with her the reason to be; because you're asking for a credit card number, and this is business in which she needed to identify herself.  After some words back and forth she stated her name was Kenya Lovo. I asked for (I guess) Nelson's last name since he didn't know it and once again, she wanted to know why. It was like pulling teeth. WHAT KIND OF BUSINESS IS THIS? Finally, she said his last name was Gonzales. I asked what her position in the company was and she wouldn't and didn't give it to me.
MOVING FORWARD.....
My mother gives the information needed; the technician is still at this putting in the water heater while I'm writing this review/complaint and here we are on 1/3/2023@ 11:00AM.

Had a leaky toilet. Which they did fix for appx $200. Took ten minutes to do.

Where's the problem. Now since that problem was fixed it created a new one. NOW MY TOILET WONT BARELY FLUSH TOILET PAPER. I ask myself what kind of plumber does this work. So was this person that fixed the leak an actual plumber? Or was it someone working under another plumbers license?

So we had the plumber back. Voiced our concerns of the toilet not barely being able to flush toilet paper. And he turns and says it will cost another $200 to fix the flushing power.

So $400 is what the new total to fix the toilet into being a working toilet.

Something ain't right here. This seems like highway robbery!

Fast and professional. Also very efficient. A family business that is nice and trustworthy.

I got them through American Home Shield. First time they sent some kid who has no clue of what's going on he couldn't identify the leak or even acknowledged the leak. Had the guts to up-sell me on water pressure meter. When followed up that water is leaking they acknowledged and came in third time with some device to find the leak. Gave me a quote but never gave breakdown of the quote so that I can give it to my insurance. My general contractor opened up my shower base where T&C plumbing have mentioned there is a leak and guess what there's no leak. I have called them multiple times for no use. Please save your time and money and go elsewhere than get to have this fake plumbing company.