Description
Rest assured that the technicians who come to your home are the most competent in the industry. Our technicians will be responsive to your needs, treat you and your home with respect, and will inform you with up front pricing before any job is started. When you choose Smart Rooter as your preferred company, you are guaranteed a positive experience. Trusting an experienced plumber from Smart Rooter assures you that the problem will be addressed and fixed in a short amount of time. Our experienced Bay Area plumbers complete their work right the first time, so there is no need to worry about shoddy workmanship that offers only a temporary fix. For your plumbing needs, we offer a one year labor warranty on all plumbing services (some restrictions apply). We specialize in: Drain cleaning and repair Sewer lateral repair/ replace/psl Faucets Sinks Toilets Shower heads Garbage Disposals Dishwashers Water heater Water filtration Repipe water supply
HISTORY
We have been in the plumbing service industry for 18 years.
SERVICES
Emergency Services, Pipe Repair, Drain Cleaning, Toilet Installation, Drain Installation, Sewer Services, Faucet Repair, Gas Line Services, Sump Pump Repair, Leak Detection, Bathtub & Shower Repair, Toilet Repair, Sink Repair, Water Heater Installation, Garbage Disposal Repair, Faucet Installation, Garbage Disposal Installation, Sump Pump Installation, Pipe Installation, Water Heater Repair, ,
Reviews
Jim was recommended by a neighbor, and he really got us out of a bind despite super weird, crazy, and old plumbing in Woodstock, Alameda. There is more to be fixed at some point, and I appreciated so much that he told us he would be willing to do those repairs rather than asking us not to contact him again. Thank you Jim!
We've requested their service a couple times. Once to replace a valve and the other for leaks in our bathrooms. Each time they are quick to respond and gets the job done. Will definitely be using again when we need a plumber. Thank you.
Jim has helped me out now on a few occasions and he's always quick to respond and quick to fix the issues I've had. 10/10 would recommend
These guys were great - recommended to me from a neighbor on Nextoor, they did what they said on the tin. I texted Jim and he got back to me within minutes. They happened to be in the neighborhood, so they swung by to check out my problem. (The toilet needed to be leveled, steadied and reseated.)
In an hour they had removed the toilet, repositioned it, replaced the gasket, bolted it down and recaulked. Like new, in and out.
Calling them again for any other plumbing issues.
Our bathroom flooded and didn't know why. All I know is that I took a bath upstairs and perhaps it was related to that. I've used Smart Rooter & Plumbing before for my kitchen sink backup and they were awesome but I never left a review so I'm leaving one now. They couldn't get to me sooner for this time around so I used another plumbing which I'm regretting a bit. Smart Rooter & Plumbing will get to the source and will stay there until they are satisfied.
Another save from Jim at Smart Rooter. A reliable and honest business. My tenant had a bathroom issue and one call from Smart Rooter & Plumbing saved the day. Jim is always reliable and very professional. He shows up on time and he will work with you. Again, thank you Smart Rooter& Plumbing. You are the best.
Vic F.
06/09/2021 12:00:00 SA
Oh no!!! Had a water heater fail at 6:30 in the morning where the drain valve popped off and dumped 30 gallons of hot water all over my place. Cleaned it up and proceeded to find a plumber that would answer the phone at 7:00 in the morning. Left several messages with about half a dozen plumbers in the area and Jim at SmartRooter was only one to return my call within the hour. He truly is on the ball 24/7, which led me to believe he is truly about customer service. After hanging up, he was here within 50 minutes...talk about caring, I like it!
He and his crew were masked ala COVID, courteous, and protected the work surface...they demonstrated that they were truly are professionals even before turning one wrench. As 99.9% of us have that dread of the unknown house problems and if who you called would get it done right. Smart Rooter is the real deal. In my case it was clear that the unit needed be replaced, since it was way over due, who knew water heaters needed to be replaced every 15-20 years, its not a life time item folks. Jim also diagnosed a problem with the isolation valve in the plumbing which also needed to be swapped out since the valve was 30+ yrs old along with the water heater. He got that replaced while pulling out the old unit. They came back with a replacement water heater and necessary hardware in a couple of hours. Nice to see they had a true plumbing brand unit with them and not some do it yourself big-box store unit, you truly get what you pay for in my experience. They spent the next few hours setting up the water heater with requisite hardware and safety parts. And finally took to the time to double check functioning and explained the settings on it.
In less than a day he got the job done and hot water was running at home again, yay! I wouldn't hesitate to call Jim and SmartRooter again. He took the time to explain what the problem was, came up with a fair quote, got the replacement, installed it properly and cleaned up...no plumber dread or butt crack here. They will take care of you and your waterworks!!!
Jamierose C.
02/07/2022 12:00:00 SA
We live in a hundred year old victorian house. Everything is old and needs replacing. I remember my dad mentioned to me in the past it would have to be changed out. Luckily, Jimmy answered my inquiry via text message. After the many attempts of thinking it was a clogged toilet, plunging and plunging it did not budge. The water came back up, and air bubbles. I figured it needed to be snaked or was the sewer line eekkk. I just wanted it fixed asap, all this on a Sunday, Jimmy snaked the line multiple times and it didn't work the pipe in the camera looked bad. It was the main sewer line! He and his crew came back next morning and were able to replace the pipe! While working on that we had the toilet replaced and installed and I gave him another last minute re-pipe of under the kitchen sink. Whew! Shot out to Jimmy and his crew! Definitely would recommend!
Great work Randy and Jim. Efficient and fast for my struggling drain, got it up and flowing in no time. Thanks so much and use these guys they are good. Appointment time was great as well they were right on time.
Quick response time. A little pricey for a simple repair, but it was kind of urgent.
Very professional would call again, but will question rates a bit more thoroughly.
For now...my sink works and I'm grateful for that.
Danielle K.
05/09/2019 12:00:00 SA
Oh, you know. Just called at 12pm and a technician was here by 12:30 fixing our backed up sink. By 1:30 he was done and I got back to my day. A set price for the work and it was cheaper than the other bids....and the timing couldn't have been more convenient!
I found this listing through the Yelp feature that allows you to get bids. I highly recommend doing this for services through Yelp! So simple and so easy. Thanks, Smart Rooter!
Ashley G.
09/02/2021 12:00:00 SA
Phenomenal work! We so appreciate the COVID precautions taken--masks the whole time and cloves. And to keep the carpet clean--shoe booties! Awesome. Professional, clear communication and they offered us a referral for further work outside of their scope to be done so our landlord can get the issue fixed for good. Thank you!!
Would definitely recommend them to our friends and family! We had a tub spout leak and they immediately responded after we messaged them. Their pricing fit our budget and was very professional. They were able to give us a rate through text and finished fixing our issue within an hour and a half of arriving. Very COVID friendly as well! Very happy we found them and definitely will request their service again if we have any more issues. Thank you!
The guys from Smart Rooter and Plumbing replaced my kitchen sink faucet today and I'm very happy with the service they provided. I have a difficult setup with very tight space and they had to get creative to make the faucet I purchased work. They are responsive, professional, fair priced, and hard working. I'd recommend them for your plumbing needs.
Jim and his sidekick Randy were awesome. They did above and beyond to resolve the issues. They spent the time to show me what caused the problem and what they are doing to resolve it and offered me advice on how to prevent it from happening. Great service
H C.
04/05/2020 12:00:00 SA
Nothing but good things to say about their service. I had a disaster clog in my drain where food waste from my kitchen was exiting my washer drain in the garage and getting all over the garage floor. Urgh...
I already had this drain snaked by another company months ago and can really compare the difference in process and level of service between that company and this one.
Jim from Smart Rooter responded very quickly and explained very clearly his process. He not only snaked the drain, but showed me the by a fiber optic camera the cleanliness of inside of the drain after he was done.
Price was reasonable. Highly recommended.
We wanted a local (Alameda) team to support local and saw the reviews and was eager to move forward with Smart Rooter & Plumbing. All communication was done through Yelp and things went smoothly until the team member arrived.
I ended up laughing it off, but the experience was unreal. Upon his arriving I offered a welcoming hello and thanks for coming out, coffee, tea, or something else to drink. What I received in response was nothing. No response whatsoever. No greeting, no introduction, no anything. After a few minutes of silence I wondered if there was a language barrier. When he did end up speaking, I realized he was just unprofessional.
I showed him what he asked for but was ignored when I asked any questions. When he was finished I was told that the estimate would come later that day. I wrote off Smart Rooter & Plumbing immediately after I got a text message with just a dollar amount for the estimate, even though their quote was lower than others.
Jim and Randy did a great job! They have brand new equipment and their snake cleared our drain and the replaced the pipe we had broke in a jiffy! They really are smart and deduced our problem, fixed it, checked their work 3 times to be certain. I'll be calling them again when it comes time to redo the kitchen! They even cleaned up everything before they left! Who does that?
We have an emergency of my property in San Leandro. I posted the request in Yelp and Jim is the first one to call me in 5 min. He came to my house in an hours and fix the problem. There are some roots in the main line. Jim not only clean up the mess but also use the camera to see if there are more roots inside without charging. Very good service and professional. We will highly recommend Smart Rooter for any Plumbing works.
Ryan M.
05/08/2019 12:00:00 SA
As someone who has owned a small business in the past and championed small businesses on (and off Yelp), it's sometimes challenging to find someone reliable when the going gets tough.
We faced a pretty sticky situation recently within our unit, needed a shower to be unclogged in addition to reviewing other areas of concern (various sinks, toilets, and maybe another shower).
This is when my girlfriend and I reached out to this company and Jimmy set the time to meet at 10am to check things out. Surprisingly he came 14 minutes in advance and wanted to scope the situation and what he was dealing with. We had a bit of a scheduling because of some projects he had to handle, while we were finalizing the quote. However this didn't deter Jimmy to come back to us same day and get things taken care of.
He remained super flexible and even when he was running late maintained communication, to leet me know realistically when he was able to get back to our unit.
Once he got back to our place he respected our property and even helped cleaned up afterwards. Very chill and professional, got things done faster than expected!
The next time we have a messy situation, we won't hesitate to reach out, thanks again Jimmy!
I had an emergency situation with my exterior drainage underground from the downspouts. Water wasn't flowing out to the street. I called Jim and he right away made time to come by and offer assistance. He was able to snake and rooter any roots and use a camera which was awesome. He took time to find the issue and offer solutions. I even forgot to take a look at another area and Jim was kind enough to swing by the next morning without hesitation. Support locals! Reliable, responsive and professional.
First time home owners, we completely freaked out when on Sunday water started seeping through laminate in the kitchen. Jim responded on Sunday night, came over Monday morning, and fixed everything that day. He was very clear in explaining his plan and the cost, and thorough in checking that the problem is resolved. Definitely recommend!
I called a few Alameda plumbers attempting to get some quotes, but I found that they were all booked from a few days to a few weeks out. I called Jimmy from Smart Rooter & Plumbing, and not only could he come out same day -- he was at our house in 30 minutes! He also fixed our plumbing issue in under an hour, and it ended up costing less than all the other estimates I got.
Highlights:
- very responsive via phone and Yelp messaging
- honest with quotes and labor
- on time and quick to work
- knowledgeable and finds the best solution
- friendly and respectful of your home (he even wears covers over his shoes when he comes into your house
I'm very lucky to have found him. Thanks, Jimmy!
Jean Philippe R.
8/25/2021
My laundry room sink was clogged and I couldn't wash clothes anymore. I tried to use a small snake and a plunger but nothing worked. I called smart rooter and plumbing early Monday and left a message to Jim. 5 minutes later I received a text saying he will contact me in the afternoon and at 1:30 pm he confirmed he was on his way. He quickly diagnosed that the kitchen was the issue and was able to fix the problem in less than an hour and tested the drain a long time to make all was ok. He is so professional on time and affordable than I can only praise him for his service. Thank you
Jim saved us from a backed up main line sewer pipe on short notice. Thanks to his responsiveness and good work, we were able to avoid any flooding. As a bonus, he showed me how to fix our garbage disposal myself.
I highly recommend Smart Rooter & Plumbing.
Peter D.
09/05/2021 12:00:00 SA
Shower was leaking and they came over and fixed it within a couple of hours of calling. Highly recommend Jim and his team.
I had a clogged pipe that impacted my kitchen sink, dishwasher and clothes washing machine. I called a plumber and after kind of being a jerk he told me to call a rooter company. I did. They scheduled and then told me they were overbooked and pushed the appointment. I called Smart Rooter in a desperate state. Guy came over in 15 minutes and 20 minutes later had totally solved my problem.
That was awesome.
L R.
07/08/2021 12:00:00 SA
Had great service from these guys for my shower drain problems. They responded right away to my inquiry and were communicative about arrival time. In addition to fixing the problem I called about, they noticed another issue and spent a lot of time fixing it, but stuck to their original labor estimate on what they charged me (besides parts for the second fix). And they were super nice about my barking dog. Will definitely use them again if I need a plumber.
If you are in the island, this is your local guy and he is excellent.
Jim is the owner / operator and very professional. I was visiting a friend in Alameda and made him start a plumbing project on a bathroom sink that did not end well. I called Jim and explained the situation and that I wanted to take care of it.
Jim showed up within one hour, rooted the drain and fixed a difficult pipe connection to the wall.
Chill dude. Fair prices. Use him.
Bruce L.
02/10/2016 12:00:00 SA
Some days ago, my washer head was leaking like nobody's buisness and I needed help pronto! Enter Smart Rooter and Plumbing.
I was recommended by my good friend since she just got a job done from them. They came out fast and gave me a very competitive estimate that I couldn't turn down, especially having looked at other places already.
Our plumber Jim was very throurough in what he was going to do exactly, and once the time came for him to do it, he did it, and with haste. The job was quick, and he cleaned up afterwards where nobody could tell a job was done, i was and am very impressed.
Overall; the rate that was given was outstanding and the job they did was amazing. If the time comes I need a plumber again, I'll be giving them a call without hesitstion.
Jordan G.
12/12/2019 12:00:00 SA
Provided an accurate quote. Easy scheduling and did all the work well and efficiently!
This is my first yelp review even though I've used it for years!
Jim came over same day on time (even though I was late) and got right to work diagnosing the issue. He explained what he was doing in terms I could understand. He tried 3 times using 3 different methods to unplug our sewer line that had backed up and was starting to leach into our garage (yuck!). When he still couldn't get through he explained that our past company must have failed to reattach one line it when we had our sewer lateral compliance work done. He offered to come back to explain what he did to them or to do the work if they wouldn't. He worked really hard for 2.5 hours and his price seemed really fair. He was careful to take off his shoes each time he went into the house without me even asking. Overall great experience with a local Alameda business owner. Thank you, Jim!
These guys were great. They replied quickly and were here the next day to fix the problem. I found out I needed a new toilet and they suggested that I pick out the one I wanted at Home Depot to save on cost. I did just that and they came the next day and installed it. They fixed all my leaks, which worried me because of the drought. The price was very reasonable and they told me what would charge before doing the work, no cost for the estimate. I highly recommend them!
We had a leak in a toilet that caused an overflow in one of our bathrooms. We gave Smart Rooter & Plumbing a call and they came to check it out 30 minutes later. They were able to quickly diagnose the problem and our toilet was up and running again within 30 minutes. They were prompt, flexible, professional, and highly knowledgable. I would highly recommend this company to anyone and I wouldn't hesitate to call them again. An overall great experience!
Jimmy came out in an hour after I called. He was professional and did a great job for my dad. He had a clog that cause the kitchen water to come out of the bathroom sink. We would definitely use this company again for any plumbing issues.
Tommy N.
04/03/2019 12:00:00 SA
I highly recommend this company!! I rarely write reviews, but when a company goes above and beyond I'll take a few minutes to say something about it. It was about
6:40 pm and our kitchen sink wouldn't drain. We decided to call a plumber and found this company called and left a message. Even though they close at 7:00 pm they called right back and came right over. They were here within a half hour!! The Job was a lot more than we actually expected, but it all worked out In the end. He was very professional, polite, and respectful. I loved the fact he took a few extra minutes to clean up the area where he was working. That means a lot and it only took a min!! If you have a plumbing issue I hope you'll call this company.
Got back to me right away and was out here within an hour. Quick, efficient, and professional--highly recommend.
Alice B.
05/05/2021 12:00:00 SA
I had a clogged sewer line. The boss answered the phone immediately and told me they'd come after the job they were working on. They did and worked extremely hard to get my problem fixed. They were very professional and were masked the entire time.
Our sewer backed up. Jim was here in 40 minutes. He thoroughly cleaned out the sewer then checked it with a camera. We are grateful for his quick and successful service. Better price than others quoted.
I'll definitely call him again for plumbing problems.
Alex W.
03/07/2019 12:00:00 SA
Too cool to reply to customers? 3 days later, I'm still waiting to hear back from them about a quote for a clogged sewer line, so I went to the Berkeley Tools Lending Library, checked out a snake, and cleared it myself. Folks (esp. women), don't waste your time and money on plumbers for simple fixes you can do yourself!
Brian L.
09/01/2017 12:00:00 SA
Jim responded quickly within an hour, cleared the blockage, and was quick to point out some faults that needed to be addressed. The faults he identified were covered by warranty from a different company so he has a good eye for this. Before he left he confirmed we should have no more problems outside of the other warranty work.
We were able to run our kitchen and garage sinks freely and he did a great job. We will definitely use Smart Rooter & Plumbing again if needed!
I recently had a pleasure to meet Jim. He did a great job by unclogging the bathtub. Communication via yelp was quick and on point. Jim was able to fix our issue the next day. He is such a professional regards work and safety during pandemic times. I highly recommend this company.
Cris V.
01/09/2017 12:00:00 SA
Jim responded within 2 hours of my call; regarding a surge of wastewater from the toilets and showers. After showing up, he immediately quoted a fair price, which turned out to be the final price. Even though the sewage backup was no longer happening, when he got there, he was able to determine that there was some obstruction in the pipes, simply by the sound of the water after the toilet was flushed. I also got a good visual of my sewer pipe and saw that they were in good shape, but he recommended a return visit in about 2 years to clean out the pipes and system. It turned out that hair-like roots of an old Juniper bush were infiltrating the pipe and he cut them out.
Thank you, Jim!
Vincent B.
08/01/2020 12:00:00 SA
Timely response; capable repair , cost conscious for client.; skilled plumber; recommended
Raymond Y.
10/02/2019 12:00:00 SA
Jim and his partner got to our house at 10AM! They were able to figure out the problem of a clogged drainage pipe immediately. It was unclogged within an hour. They saved the day!
I don't use the word rescue lightly. Jim not only responded quickly but was able to take care of the issue through the outside access and I didn't have to miss any work. His diagnosis of the issue came with the great advice and a deeper knowledge then the plumbers I had initially contacted who were in able to succeed in fixing the issue.
The situation was nothing short of a nightmare with sewage back flowing into my basement through an open drain- it is hard to find a plumber available- smart rooter is now the top of my to call list if I have an issue in the future
Fast to respond to my call , thorough, clean - considering he had to snake my shower drain Mung did a fantastic job.
Would most certainly use him again
Happy customer
We had our shower/tub back-to-back drain completely back up. The first plumber couldn't fix it and after a few phone calls to people who didn't sound like they knew what they were doing, I found Jim. He came right over to assess the issue and was extremely professional, knowledgeable and honest. He came back the next day and very thoroughly worked through the issue, starting at the roof and eventually finding that our sewer lateral replacement guy bypassed a house connection pipe causing the complete back up. It is hard to find a good plumber and as an architect, I respect Jim's do-the-job-right attitude. He'll be my go to person should our cute 1940's house have plumbing issues again! I would highly recommend Jim.
Danielle P.
11/03/2016 12:00:00 SA
Our night savior !!
Called me back within 10 minutes of requesting a quote and was at my home within 30 minutes at 10:00pm.. Unheard of!!
Jim listened to what happened , gave me a quote over the phone , talked to my home warranty folks too. I am telling all of my friends and family In alameda.
Thanks Jim. Grade A work. This mom and wife will surely call you next.
We reached out to Jim in the morning and he responded very quickly. He was able to diagnose the problems with our sink and toilet and completed the work in a timely manner. He was knowledgeable and knew how to solve the issues with our plumbing. I highly recommend Smart Rooter & Plumbing. Thanks for the great service!
Jim M.
03/09/2019 12:00:00 SA
Amazing service. Called on a Sat at 11 and he arrived at 12. Fixed the backup and was on his way. TY
kewlby x.
06/01/2016 12:00:00 SA
This is a REAL yelp reviewer. See my actual reviews to confirm. I only say this because as I was searching for a plumber, there are lots of plumbing companies on yelp with five star reviews from yelpers who only have a couple of other reviews.Those are fake reviews and you should be careful of using those businesses.
That said, I was really lucky in find a real, honest, and responsive plumber. I requested an estimate from Smart Rooter yesterday evening around 7pm. Jim called me within 30 minutes and was at my parent's house in Alameda by 8pm unclogging their sewer system. He promptly finished clearing the line and found an old piece of plumbing stuck in the sewer left by my dad trying to fix a clog many years ago. Jim came back the next day and was able to remove the blockage without having to tear up the concrete foundation or remove any existing plumbing. My parents are super happy with his work. My mom was raving about Jim.
I highly recommend Smart Rooter & Plumbing!!!
Amy Y.
01/07/2020 12:00:00 SA
We woke this morning to our bathroom filled with water. I called Jim and he came arrived quickly. He assessed the situation and with the camera saw the blockage. He was able to clear it quickly and it was covered under warranty! Jim is a very honest man and I highly recommend him!
Jim did a great job of replacing the pop-up and drain pipes underneath my bathroom sink, and he also helped snake the line to clear a stubborn clog. He was very conscientious about keeping the floors of my house clean by wearing plastic shoe covers and by laying down waterproof sheets for his tools. His rates are reasonable, and I'll keep him in mind if I should ever need a plumber again.
I am going to start by saying you will NEVER find a better company than this. Look at their reviews!
I had three things that broke all at once; a front hose/faucet, my washing machine faucet which connects to the hot water and my garbage disposal went down the drain (pardon the pun).
They came out immediately, knew EXACTLY what they were doing and diagnosed the problem within seconds. I received a new garbage disposal with a 2 year warrantee, new non leaking faucets and all in just under ONE hour!
The gentlemen who came were professional, polite, looked you in the eye and shook your hand. All attributes to a seemingly lost art of business these days.
Two days later the landscapers hit an underground water pipe. I called right away and they put everything aside to immediately help me with this unfortunate event.
They will be my go-to plumbers for life.
Thank you Smart Rooter!
Kiki C.
12/12/2017 12:00:00 SA
This is as good as it gets and more! My former plumber, Ed, at another local plumbing company never returned my calls (all five of them with messages left!), even though he had suggested in the past that he could install my new hot water tank, so I gave up and started looking for a new plumber. Jim responded quickly thru Yelp, and the next thing I know I'm scheduling an appointment to get my very old water tank replaced. Jim and his worker, Salvador, were prompt, professional yet personable, and reasonably priced. It's been a couple of weeks since the installation, and everything (knock on wood) is running very well. I'd highly recommend Jim and his crew for your plumbing needs!
Jim was quick to respond to my issue and he came in on a Sunday! He fixed my bathroom faucet and did a great job when he did my kitchen sink a few months ago. He is the only Plumber I trust and call if I have any future issues.
My shower handle broke and I could not turn off the shower! Called Smart Rooter and Jim came over within an hour (driving through the horrific 880 traffic). He was able to fix the problem and explained what happened with my shower handle. He really saved the day and saved my water bill expense! Thanks Jim!
Mom's shower drain was draining slowly. I had used Jim to fix my sewer problem 1 1/2yrs ago. He checked out sewer situation in the house. The shower drain and the tub drain in the other bathroom are connected. Snaking didn't work, but thank god, air blasts did. Jim is easy to talk to and doesn't seem to mind being watched. I highly recommend him. Thanks Jim.
I left message at 510-384-2593 on a Sunday morning. Jim called back in 6 minutes and was here in 30 minutes. He came by and checked out the problem drain, that sewage was coming out of, and our cleanouts and determined the city cleanout was full. I had the city send a guy out to clear the sewer blockage. Thanks Jim!
I also hit him up for some advice about my water heater and using video on my pipes.
Jim answered my Sunday call on the first try. He promised a call back and within 30 minutes Sam called me and we spoke about the problem. I texted him a coupe of pictures of the problem and within minutes he provided a quote for the job. He came out Sunday afternoon and completed three plumbing fixes at my house and did a terrific job. Neat, clean and really knew what he was doing. Completed the job in quick order and had me completely fixed on Thanksgiving weekend. Could not have been better service!
Great people. William helped us clear 3 drains and a clogged toilet at our restaurant. Came with a 30 day warranty on the snaked drains and 24hr on the toilet. Seems like a honest family business. Would definitely use them agian.
Jim picked up the phone when I called, came within an hour, and helped me detect where the leak was coming from within 10 minutes! Fast, friendly, and professional service!
Called at 11:45am, they arrived at 12:20pm. Assessed my issues, gave me a quote, had the exact same model replacement garbage disposal on their truck, replaced the disposal and snaked the drain line and were finished at 1:15pm. Very professional, cleaned up after themselves and did a great job. Even had a credit card reader for debit card payment. Will definitely call them again!
Jim replied to a yelp quote request late Sunday afternoon in under 5 minutes. Came by 30 minutes later and fixed a kitchen sink backup in under an hour. Especially impressive since I was prepared for the worst -- last time it took a big name company 4 hours to get through some tricky plumbing and they complained the whole time. Jim just knocked it out like a pro, fixed everything perfectly and didn't leave a trace.
Alameda local, highly recommended!
Jim quoted that he could come same-day in about an hour when I called in the morning. He showed up at the time quoted and was able to investigate the issue we had with our kitchen sink, even going into the crawl space to see if there was access.
He was able to fix the issue with efficiency and ingenuity, giving an estimate prior to starting work and then charging under the estimated amount. I wouldn't hesitate to call Jim again for any issues.
Jim of Smart Rooter 510-384-2593 came out within an hour of my phone call and inspected my reported leaking tub. In fact he found that the plumbing on the tub was just fine, the source of the leak was simply warn out caulking around the top of the tub. What a relief! A tub seal strip kit latter and some dry time all was clear. & because Jim was already in the area he charged me what equalled pennies for his great service and knowledge. Jim spent most of the time answering my questions about future remodel work I am interested in and gave some fantastic quotes on bathroom remodeling. This of course was all prompted by me and he was kind enough to show me pictures of past job's and prices. Thanks again Jim for being there when I needed you!
Joanne C.
05/05/2017 12:00:00 SA
I had no hot water and tried to light the pilot several times and it would not work. It was getting close to 5:00 and I was scrambling to find someone to come and get my hot water working. Jim from Smart Rooter and Plumbing was the first one to respond. He came by earlier than expected. It took some detective work to figure out the problem. Somehow there was no gas coming in. He took a look at my gas meter and realized the earthquake shut off valve got triggered. Not sure how that happened. He reset the valve and voila. I now have hot water. I highly recommend Jim. He is responsive, professional and knows what he's doing. I first tried calling my original plumber who installed the heater 6 years ago but he is no longer in business. I'm glad I found a new plumber!
Called me back right away and came within a couple of hours after finishing a job nearby. Jim is a really nice guy and worked quickly to solve our issue (clogged toilet - only one in the house!). I will definitely call him again!
Brooke B.
01/11/2017 12:00:00 SA
Jimmy was fantastic. He responded to my call within 7 minutes and was at my house within 30 minutes. His very reasonable priced and extremely knowledgable. I would use him again and recommend him to anyone. Thank you Jimmy!!
Steve S.
05/04/2017 12:00:00 SA
Jim is the best. Came out after another plumber was unable to complete the job.
Jim got the job done and we couldn't have been more pleased. I would recommend Smart Rooter 100% and they will now be my go to plumber!
Patrick H.
07/06/2016 12:00:00 SA
Our upstairs toilet leaked and damaged the ceiling below. They made an appointment about an hour later and came through. They discussed with us the root causes of our leak and they were ok with working immediately. A portion of the piping had to be replaced, and the damaged ceiling had to be cut out. Started at 3 PM, were done before 6.
Noelle R.
06/07/2019 12:00:00 SA
Wow! Arrived very quickly for a last minute urgent plumbing need. It was a quick and easy fix caused by a poor attempt of a dishwasher installation. That is a whole other story - except to say stay away from Apogee Installation! The fix was so fast, just something I did not feel I could handle, due to fear of making the situation worse. Quick, easy and no charge!! So nice!!! What great service!!
RC L.
11/03/2017 12:00:00 SA
Jim is awesome. He got back to me right away even tho it was close to his closing time and a Friday night. He did a great job and was super meticulous and professional. He even showed me another area where water was leaking and offered to give me his caulking material to apply when area dried up. He will now be my go to plumber.
Sunday morning 12/31/17 (NYE) greeted us with a barely flushing toilet and the sound of water leaking below to the basement...ugh. We frantically called some folks with the slightest hopes we might find someone to come out that day. Jim was the first to return our call and said he was finishing up a job and could be over in just over an hour. Amazing, we lucked out. Beyond that, Jim was pleasant to work with and thoroughly fixed (and tested) the problem and was in and out in less than an hour. He is clearly knowledgeable about his work and we won't hesitate calling him the next time we need a plumber. He totally saved the day, thanks Jim, Happy New Year.
Eugene C.
11/11/2015 12:00:00 SA
I called on a holiday evening when our washing machine started overflowing into our house and my kitchen sink backed up. I was expecting someone the following morning, but Jim called and took care of everything right away! He was polite, efficient and very reasonably priced. We've had bad experiences with plumbers and are thrilled to find someone we can trust!
Sam came out to inspect the water heater when we called him. He came inspected the water heater and recommended us to instal a new one. The same day we bought a new one and he installed it in a couple of hours and finished his job. What a relief. He has good knowledge, he took all precautions and told us everything about the water heater. If i need any plumbing job in future, I would definitely, call Sam from Smart Rooters. GOOD JOB SAM!!
Pratibha and OP
My co-worker had her bathroom remodeled a while back and was talking about all the work she had done to her bathroom and how happy she was with the work that was done. So when I needed a plumber I recalled her mentioning the work she had done so I called her for the contact info. I am so glad I called Smart Rooter. I talked to Jim and explained to him my plumbing problem, and he was able to come over the very same day. He was very professional, came on time and able to fix my water heater.
Yes!!! I had a disaster- the plumbing backed up and sewage overflowed from a toilet. Double yuck. I called, and he was here in less than an hour. It took several to find the clog, but it was finally unplugged. Yippee for my savior!
Patricia P.
04/09/2016 12:00:00 SA
I echo the earlier reviews. Jim responded to my voicemail in minutes, arrived when he said he would, and fixed our kitchen sink and toilet quickly. What puts him on the list of plumbers I'd call again, though, is his incremental approach to addressing an issue and his ability to explain and show his processes. Case in point: what started out as augering a toilet became a root intrusion matter. He located and removed 6+ feet of tangled roots and, more importantly, identified the root and its entry point into the line. Much bigger problem, but he explained a way to fix it and a likely timeline for when it would be needed (esseential for budgeting purposes!). Jim is honest, skilled, and an excellent business person. Thumbs up!
Jim did a great job! Reliable, reasonable price, and efficient. First plumber I call next time.
L L.
10/02/2017 12:00:00 SA
Simply amazing. Jimmy called back within 25 minutes of my leaving a message. He came by to look at a problem that turned out to be an appliance problem, which was out of his hands, and he charged me nothing for coming by. Fast forward a day later -- we had a big water leak in our front yard (as a result of something we did). I called Jimmy and he and Oliver came immediately and stopped the leak. When it was clear the problem would return, they came back the NEXT DAY and repaired a big water pipe. Charge was completely reasonable. They gave me lots of great advice on our plumbing and things we could fix ourselves rather than pay someone else to do. I can't recommend them enough.
I cannot say enough good things about Jim and his company Smart Rooter & Plumbing. Our tenants from our rental property in Alameda called saying that all the toilets in the house are not working. Oh man, all I could hear was '$$$$$' . I called a few different companies to see what the issue could possibly be, and who could address the issue that same day. When I called Smart Rooter and spoke with Jim, he seemed the most knowledgeable, explaining the different possible scenarios and about how much each one would cost. I really appreciated how thorough he was, as I have no idea about such things!! He also was available that day and came over within 1.5 hours! He ended up being able to fix the issue much quicker than I anticipated and the cost was super reasonable. Our tenants were happy, and so was I! I highly recommend Jim and will definitely be using him in the future! When I asked if he ever goes to the South Bay (where we actually live), he told me he goes all over the Bay Area. A good, honest plumber is hard to come by!
Fast, professional, and well equipped for the job, Jim came out right when he said he would, and did a great job quickly. It ended up being a simple rooter job, and Jim went above and beyond showing me with the camera-snake what the problem was, where it was, and how to minimize the issue in the future. He even showed me the location of a second street level clean-out I didn't know existed. Thanks, Jim! Your card's going in our rolodex!
We have a 2 metal pipe for our sump pump that extends from our property, under the sidewalk, and out to the curb. We also have Alameda's beautiful liquidambar trees that unfortunately mess up the sidewalks and also manage to extend their roots into metal pipes. So our pipe was clogged and water was coming out of an irrigation control box rather than to the curb and making our sump pump work overtime. We called Jim and he came out within an hour. He scoped the pipe, saw that there were a lot of roots in the pipe, and began rootering (is that even a word?). 30 minutes later, a giant, foot-long clump of roots was pushed out of the pipe and water began flowing to the curb. He's responsive, professional, and very reasonably priced. I would not hesitate to call him on any future plumbing projects or problems.
Christian J.
07/10/2017 12:00:00 SA
I called Smart Rooter and plumbing in a panic because there was a break in the line of our faucet which flooded under our kitchen sink. Without hesitation Jim came right over, evaluated the situation and immediately knew exactly what to do. Jim is professional, courteous, efficient and reasonable rate. The job took 3 hours but because he doesn't charge by the hour but by the job I was pleasantly surprised to see the invoice unlike previous experience I've had with a well known plumber in town. He did such a thorough and fabulous job. Thank you Smart Rooter and plumbing. I'm happy we found you and highly recommend you to anyone.
Returned call promptly. Made an appointment to suit my schedule (next day). Arrived early (which was good for me). Fixed the blocked drain. All good now! Gave me a 90 day guarantee. Satisfied customer.
During this last big storm we had, our tub was leaking (and so I thought), I called a big plumbing company (not listing name) out to take a look. They told me they would have to come back with some equipment to open up our shower and replace some pipes, but we would have to replace the wall behind the tub and reinstall the tub as well after pipe is fix. I didn't feel comfortable with what they said but ended up having to pay them $80 for their diagnosis/estimate time. I decided to get a second opinion and called Jim based on a recommendation. Thank god I did. After a long consultation he saw that our pipes was cracked and had burst, water was coming up from under house!! Much bigger problem, but most importantly he found source of water damage. Fortunately he was able to fix problem before more damage was done to our house. One thing I have to admit about Alameda, we have the best small town honest local business owners. Jim is a local plumber, sooo reliable and honest. I can't thank him enough for all the hours put into our house. He saved my house and saved me from having to remodel the bathroom for no reason.
Can I tell you how hard it is to find a reliable plumber on a Sunday afternoon during all of the wonderful professional games--VERY. I was able to immediately get assistance from Smart Rooter & Plumbing! He arrived super quick and got right to work! A job that was supposed to take 10min actually turned into almost 2hrs and in the rain! Jim was not only professional--but very personable and maintained a good sense of humor the whole way through! He showed me the issue using his state of the art equipment with a camera. I can't say enough good things about him and the work he does. He saved me from having to pay $800+ to have my system jutted and gave me helpful advice to pass on down to my HOA and possibly EBMUD for future problems that may occur as something of this magnitude should occur in a 6yr old home. Thanks sooooo much Jim--you are AWESOME!
Patrick S.
06/05/2016 12:00:00 SA
It was late on a Saturday night around 8 pm and I had called in an emergency repair due to a clogged sewer line. The sewage was coming up in the downstairs bathtub and we could not use the toilet. Gross! AHS had failed to respond by getting me a 24 hr plumbing service to come out and unblock my line. I started to call around looking for someone to come to the rescue. After I made a few calls I reached Jimmy from Smart Rooter. He and his partner Oliver had knocked off for the day, but with a little pleading explaining my dire situation, Jimmy agreed to come out and even took $100 off his standard rate for a late night weekend emergency repair. Since we did not have a working cleanout outside the house, they had to remove the toilet and use their industrial snake to clear the line of tree root blockage etc. They had my line clear in less than an hour, took great care in wheeling the snake through my house, using little booties on the wheels and mopped up and cleaned all the water and dirt after the job was done. I couldn't have asked for more. They did an outstanding job in all aspects of the job. I would refer them to anyone and use them again in a heartbeat. Thank you for your compassion in my moment of need. Well done Jimmy and Oliver!!!
Best regards,
Pat S.
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