Gotelli Plumbing Company

EDITED REVIEW: Changing one star to four as they have graciously agreed to fix the valve that became inoperable after their unclogging service.  Supervisor I spoke with was polite, explanatory and accommodating.  One star still missing because it was not a stellar experience.

Needed our toilet unclogged. Tech couldn't snake it. Had to take stool off the wall to fix. After putting the stool back and taking care of the clog, the water to the bowl no longer shuts off. It keeps running after the flush fills the bowl. This wasn't an issue BEFORE the fix, so why should I have to pay nearly $600 (and that's the add on price! The stand alone rebuild price was around $800/$900 to my recollection) for them to fix something that was obviously caused by them servicing the stool!? I called the office to explain the situation, express my discontent and see if they could offer me a solution I would be happy with. Nicole offered to let me speak to the tech who tried to charge me to fix something that wasn't broken before he worked on the clog and I said why would I want to speak with him? He's the one trying to charge me to fix something he caused to happen! I think I need a supervisor or manager. She says, and I kid you not, Before you CUT ME OFF, I was going to offer you the supervisors voicemail too with a tone of voice and attitude my teenage daughter has perfected.  Wow... Nearly my whole career is in customer service, and you know the number one thing you don't do to an upset customer? Antagonize them. Her reply was way out of line, not at all conciliatory. I wasn't using profanity, I didn't raise my voice with her, I didn't insult her, I admit I was upset, indignant about the situation, and yes,  I interrupted her telling me I could talk to the tech...But the clapback was very unprofessional. Kind of like charging someone to fix something that was working fine before you fixed the thing it's on. I think anyone would agree if you call someone to unclog your toilet, and they do that, but you still can't use your toilet because he shut the water off due to it running all the time because of something that happened when he was fixing the clog, you'd be upset too Nicole. That was crazy. I won't use them again. I think a company should fix your issue,  not cause one.  And for a thousand dollar unclogging, I expect my valve to work as it did BEFORE you unclogged the toilet it was attached to.

It's our second time using Gotelli. We had a small clog issue in the bathroom sink last week and 2 technicians were able to come out the next day and fix it. It was a bit more complicated than expected, but they had the tools and the knowledge and fixed it cleanly.

I appreciate that one of the technicians kept booties over his shoes for the whole service, keeping my floors clean.

These guys did the job in less than 20 minutes and they worked efficiently. Would call them again.

Same day kitchen disposal P-trap replacement service, promptly and politely executed by Donte. Easy online scheduling.

We used Gotelli Plumbing before, and our experience with their team has always been outstanding. We had to do our annual backflow preventer testing. Nicole, who scheduled our appointment, was very friendly and joyful. Sam is highly knowledgeable, courteous, and talented. I was surprised to learn that Sam had 18 years of experience as he looked in his late 20s.
If I could give Sam and Gotteli Plumbing 100 stars, I would. We will continue to use and recommend Gotteli Plumbing.

Gotelli is the best.  
We woke up today to no hot water.  I called Gotelli and within an hour, Fernando arrived, investigated and resolved the hot water heater issue, plus did a review of the entire plumbing system.  He is professional, personable, outlined the options, and got the job done.

Steve Smith, serviced our call.  He completed as thorough inspection and advised me on the repairs and costs.  I scheduled for the service that we discussed.  Steve was on time and put in a new faucet in our kitchen and then repaired two p-traps in our two restrooms.  He completed all of the work in a very reasonable time and I was extremely happen with his work.
I highly recommend Gotelli Plumbing for a quick response and a completed job to my satisfaction.  The staff interaction has been clear, concise and helpful.

Just noticed that I accidentally hit the 4 instead of 5, my bad! Overall excellent experience with this shop!!!

Garbage disposal went out. I called Erwyns  Plumbing Inc. and he told me $400. I decided to call around though. Dumb. I called Gotelli and they told me they would come out for $89 to diagnose and apply the $89 to the disposal replacement balance. Big mistake. The $89 is not refundable if you change your mind. They came out and said the garbage disposal DID need to be replaced but they wanted $669.08!!!!!!  What I should have done was eat the $89 and called Erwyns Plumbing back. Gotelli guy replaced it in less than 20 min. I GOT TAKEN FOR A RIDE! Oh well. Won't do that again. Gotelli is overpriced!  Any company that's worth anything won't charge you for diagnosing an issue. They only took 20 min! :(

This review is way overdue. Tom with Gotelli is a miracle worker. We decided to bite the bullet and call a plumber a couple of days before Christmas. We had one shower that was leaking and out of a commission for quite some time and another with a broken handle. We put  a request out to yelp and Tom contacted us almost immediately and said he could come out the next morning. He gave us  a super fair quote and got started right away. While working to repair both showers he discovered a water pressure issue that we didn't really know we had. Within no time we had two working showers and our water pressure was amazing!! Not only was he super knowledgeable and efficient he was just an all-around nice guy. I cant recommend him enough. Thank you Tom and Gotelli Plumbing :)

Joey arrived early and he installed the parts I had purchased.  He offered me a senior discount which I very much appreciated.

Called them to fix a toilet that was running. The work seemed okay, but the repair guy was there less than a half hour and charged almost $400 ($393.66 to be exact).  When I asked them for a breakdown of parts and labor, they refused to give me one, and said that everything was by the job --- which leads me to wonder how it came down to EXACTLY 66 cents... (guess they are trying to make it seem like there was actually some calculation involved in determining the price).  I know everything is expensive these days, but this really seemed excessive and felt very ripped off.  Would never call them again and do NOT recommend.

bought a house in tiburon. the water tank too small for my long showers. i want to bask in hot water for hours without the water turning cold. i bought an extra large tank and called them to install for me. price was acceptable.

Great job always!  Calvin a team are trustworthy and dependable.   Looking forward to using them again

My wife and I moved from the Central Valley to Petaluma two years ago, during the Pandemic.  Our new  house is about 20 years old. We knew that we wanted new appliances but it's difficult to do everything at once on a fixed income. So, long story short; we finally saved up and went out and bought all new kitchen appliances. We found a good price at a big box store near us. The appliances were delivered and some installed, but the house was not set up to accommodate some of the hookups for the gas and/or water requirements. That which could be installed and hooked up, was installed and hooked up. The workers indicated that I was going to need a plumber. I called Gotelli and they sent a man out the same day.
    Tom Anderson arrived and assessed our situation. He also diagnosed a leak inside the garage wall and installed a new water heater! The problems with the appliances were fixed with an expertise and level of ability that is rare in this present day. Along with that, Tom noticed that one of the new appliances had been installed incorrectly. Suffice it to say; Tom did everything right. His affable, easy to like personality stands in the shadow of his old school work ethic, attention to detail and 100% dedication to customer satisfaction and quality service. We could not be more pleased and satisfied with the job and work performed by Tom Anderson beneath the umbrella of the Gotelli Plumbing Company. In this world, you get what you pay for. Gotelli Plumbing is worth a little extra because of the quality and customer service provided. I would not hesitate to call them again for any plumbing related needs.

We saw what we thought was a leak from a bathroom.
That was until a different bathroom shower wasn't draining well
Then another shower was had and whoa! Huge sewer back up into our downstairs bathroom. AWFUL!
We called Gottelli at 8:30 am and our man  Jared was here by 9:30am
It turned out our sewer line to the street was plugged.  He unclogged it as best as he could
We need to contact the city now about replacing the connection.  Tree roots are involved too
Jared had been out before to install a circulation pump to the hot water heater. No more wasting water while the water gets hot
Anyhow Gottelli and Jared are awesome
Did I mention that Jared is not only professional, knowledgeable but good looking too!

My last review was about an outrageous quote.  $6500 for a conventional water heater replacement.  In that review, I said I remembered a good friend's brother was a plumber, we did it ourselves.  I had put this on another company's yelp review with similar quote but at $8k LOL.  So either one of these companies reported me to the county about not having to pull a permit.  Well, the county told me that they hear this often, wonder why.  I thought it was a scam to have to pull a permit, never heard of that for a simple water heater, we not building a pool.  But ok I pay for a permit $85, your quote was $400 to pull a permit.  It is a 10 minute online app, you don't have to wait in line at city hall and fill out by pen, this ain't 1990 anymore.  Why you charge $400 when its about $100?  An inspector came and said everything was done perfectly, PASS.  And it wasn't an all day job as you guys mentioned.

Also, PRV replacement for $900!!!???  The expansion tank needed to be replaced with water heater, that was throwing off the pressure.  $60 tank at Lowe's that you guys quoted $400.  No need to replace PRV, online part is $200???

Got water heater at Lowe's most expensive one $1500.  Lowe's offers installation and got quoted $1200 including a permit.  So $2700.  I could of done that but rather give that money and help a friend's business.  I mean if you guys were around $4k I would of went for it, local business and I am sure you guys have the experience over Lowe's, years and years but come on, COVID times, everything is more expensive and lots of people are struggling.  You need to make your margin, but not this crazy.

I had Gotelli plumbing come out to inspect our crawlspace, under the townhouse, for a sump pump, as we have some water pooling there.

The service was very professional and setting up the appointment was easy.

They told me that they charge $89 for coming out and I was fine with that.

The technician who came out was very professional and courteous as well.

However, when I took him to the crawlspace, he said that they charge $385 to crawl under the Townhouse and inspect it! This was a shocker as I had specifically said that I wanted the crawlspace inspected when I setup the appointment. They should have told me this when I first setup the appointment.

Further the technician told me that they don't work with HOAs anyway! Wow, they could mention this on their website or even ask when they make an appointment!

I ended up paying $89 for absolutely nothing. Gotelli needs to do a better job sharing this kind of information up front! They are so professional in other respects.

Overall a mixed experience. We had a leak under our sink which we could not diagnose. We called this company to come fix it, and they scheduled us quickly and professionally.

The plumber came and spent some time diagnosing the problem, and he recommended changing one old hose and the garbage disposal. Total cost $900. We accepted the quote and he went ahead and made the changes. He did it quickly and left the area clean and presentable. So far so good.

Unfortunately, this did not fix the leak at all, so our $900 and a perfectly good disposal were both wasted. I called the company angrily the following day and they sent out a plumber and a seemingly senior plumber, diagnosed the leak again and seemed to find it this time (in the hose in the faucet) and replaced it. I have not seen the leak recur but I will obviously update this review if it does.

Overall, we paid $900 for work that we did not need, but at least they did not try to charge us for the work they did to diagnose and fix the hose that actually was the problem.

I would have left this as a 4 or 5 star review if they had offered to refund the cost for the labor to install the hose and disposal that we didn't need that they did yesterday and only charge me for the parts (only fair since we are keeping the disposal) + the cost of the parts and labor needed to actually fix the problem.

But at least the leak is gone. And the new disposal is a bit quieter than the old one.

Tom of Gotelli Plumbing is a wizard.  He knows what to do as soon as he sees it and makes sure it's done right!  Nicole in the office keeps everything going and is always sweet on the phone.

Highly recommended!

Called to price a tankless water heater and they wanted to charge $90 (actually $89) to give me an estimate which others do for free.  That takes a lot of gall!
Granted they would do a plumbing assessment which I do not want.  They wouldn't even an estimate or price of just the unit either!
Well congrats you have succeeded in scaring me off, I am going somewhere else and suggest you do the same.

I have used Gotelli Plumbing off and on for 15 years.  They no longer charge by the hour, instead they give you a fixed price on the spot for the work.  If you refuse the estimate, you have to pay a fee and then find another plumber to come on another day.  They grossly overcharged me and refused to adjust the charge.  I wound up paying $833 for 1.5 hours of a plumber's time.  About $600/hour.  I suggest you find a plumber that charges fair rates.  Not Gotelli.

Wow, I just had Tom here from Gotelli Plumbing and he was amazing. I am always looking for that obsessed with doing it best and right person. This is that company and definitely this Guy! We were at first alarmed at the cost but quickly the way he was able to assess our layout other items of query, you knew he TOTALLY knew what he was talking about. Quickly grading and assessing other people work and installment. This put us at ease immediately and realized okay, if this is the price to have this guy, we will do it cause in the long run he's planning and saving us from other problems that may lay just ahead or even in the long term. His is a very interesting and personable guy. So glad I was referred this company and well now,Tom's our guy! He came to address a water running sound in one of our old toilets- needed a new seal. And flush out our Noritz Wall hang Water Heater~ we know it should be flushed every year but we were a year behind and this pandemic is not helpful. He came in a mask and had booties if he came inside. A well prepared guy. I highly recommend this company and Tom!

Gotelli no longer breaks down labor and material costs, but quote a ridiculous 'task' fee for any job.  So they tried to charge me nearly $1,000 to replace a kitchen faucet and a couple of angle valves, using parts they had in the truck.

Look elsewhere unless you like getting ripped off.

Wow, I failed to read the reviews about all the formerly satisfied customers that have turned irate over fee structure changes.  Wish I had.  Now I'm out $817 for not paying attention.

We have used Gotelli before and were satisfied with both the quality of work and the price.  Unfortunately, their billing model has changed.  It's now over the top outrageous.

First, off, yes, they charge a $89 diagnostic fee and it doesn't go towards any work.  While that feels greedy, I can understand their point of view.  We had them out because we had a list of small plumbing issues such as dripping faucets etc that needed attention.  They came out, spent an hour on the diagnostic and then went and wrote up a bid for the items that needed attention.  After presenting me the bid and picking my jaw up off the floor, I agreed to have them do two small tasks; replace two outer hose bibs and change the washer responsible for a drip in the bathtub.  This work took an addition 45 minutes.  The final bill for 1.75 hours of work was $817.  Outrageous.

Not sure why they're willing to let all these loyal customers abandon them, but so be it.  

PS - I should note that my wife and I don't like to slam small businesses on social media without giving them a chance to defend themselves.  My wife called the office and shared our displeasure and she was met with total dismissal.  So they're free to cash our check and we're free to warn you to guard your wallet.

I had a pretty bad experience and this company. They were able to come out the same day, which was great. But that's where it went down hill. The technician they sent quickly went to work on cleaning my sewer line, but neglected to ask me if i have a sewer ejector system. And because he didn't ask (and I didn't think to tell him), he winds up snaking my pump and severing the power line to it. He then blames me for this mistake because i didn't tell him.

The problem was far bigger than he could handle and he so wound up leaving after he fixed another toilet for me. He winds up charging me $800 basically just for fixing a toilet and cleaning a line that didn't fix the problem. In his defense, the pump could have been broken before he further messed it up, but there are plenty of explanations that wouldn't require such a big expense.

He then tells me he'll replace the broken pump for $1900. For perspective on how absurd this price was, another company came over the following day  and was able to clean out the sewage and replace the pump for $1600.

I have been a customer of Gotelli's for 25 years, but NO MORE.
In shock, pressed for time, and dealing with a difficult tenant,
I agreed to pay $490 to replace a toilet flapper and a out door
hose bib. It took the plumber 35 minutes to do this. I asked
the plumber what the hourly rare was and he responded that
they no longer use an hourly rate. Future customers beware!

Huge fan of Gotelli Plumbing! We had Sam out this spring to install a new hose bib for an irrigation project. He was efficient, friendly and super competent--we have an old house with funky plumbing, and he was able to really think through the project and actually simplify our weird pipe situation. We'd had another plumber out before who just added to the madness, whereas San really took the time to think about it and do the best possible fix, not just the easiest one.

Fast forward to a few days ago and we had a different outdoor pipe spring a leak! Gotelli didn't have an appointment the next day, but they were able to put us on a waiting list in case there was a cancellation. Amazingly, there was a cancellation and Sam was able to come back out first thing in the morning! Once again, he did an extremely thorough job, thinking through the project and coming up with a quick AND thoughtful fix that leaves our system in better shape than it was before the leak. Huge thank you to Sam and Gotelli for getting us back up and running so quickly!

I have used them for many years for multiple tasks and always happy, but after today sadly it will be my last time. I had a simple job of unclogging a shower that took no longer than a half hour and paid $274. Ridiculous. They now tack on a diagnostic fee of $80 that does NOT go towards the cost of fixing the task.

Just before October's atmospheric river hit, Jared of Gotelli Plumbing  saved us from certain disaster. We had had the downward-sloping driveway to our garage repaved, and the paving company (who shall remain unnamed here) had left the drain in front of the garage door totally blocked. Meanwhile, a member of the paver crew had shown up unannounced to fix the problem.  Diplomatically coordinating with the crewman, Jared, who had only come by to look at the situation and provide an estimate, was able, on the spot, to install new PVC, connect the drain and a secondary line from a French drain, and snake to make sure everything was clear. Hours later the storm hit. Were it not for Jared's quick action, our garage surely would have flooded, as well as our home's lower level.  A narrow escape, thanks to a great plumber!

I called Gotelli after my sister-in-law informed me her kitchen sink had been back up for the past 3 days. She told me that a technician arrived the same day I had called. Actually it was within an hour of me calling! She said the technician, Cory Nielsen, went above and beyond, was extremely polite, professional and helped guide her about her plumbing issues and any future work that should be done. She said she was extremely impressed and wouldn't hesitate to call them again!

We had purchased our home just six month ago. Unfortunately, one of our under the sink pipes started leaking. Gotelli came out the day after I called them about the problem. The plumber was professional and friendly. He investigated and found a cracked fitting and one lines washer/fitting was smashed inside. He replaced the brass fitting and the water flex hose. All within a reasonable time span. I highly recommend using their services.

Jared from Gotelli was great!
Arrived on time. Explained everything.
He used all COVID-19 protocols.
He was not only polite and efficient but also took care not to disturb any of the garden while working.
Will definitely use them for our next plumbing needs.  Jim and Terry

Same day appointments are almost unheard of in Marin but not only did the company return my call within the hour but offered two different time windows for that sane day. Jeff was very knowledgeable and made suggestions to prevent
a future plumbing crisis. While the pricing was high, the level of service received was well worth it--the you get what you pay for adage rings true in this case. I will definitely call Gotelli again in the future
based on my positive experience.

I wish I could give 0 stars. Be forewarned!I called for a leaky pipe fix for my shampoo bowl in my salon. The leak  was fixed well. The problem was the man who fixed it also decided, without checking with me first, to change out my drain and stopper. I am not sure what he was thinking by doing this. It cost me more for him to do this as well.
I am a busy hair salon owner and decided that what was done was done and I thought that it would be ok and moved on. I am short on time, he would have had to take it apart again and I am sure the old drain would not have been able to be put back in. My old drain and stopper were fine, it was a fairly new shampoo bowl.

It was not ok, it was a weird drain stop and I had to keep taking it out to let the water go down. I tried to find another drain stop, could not find one in my limited time. Hair was building up in my drain. Several  months quickly went by and I had to call them.
They refused to fix it saying I had a 30 day window and if I was unhappy, I should have called then.
They admitted that a plumber should always get an ok when doing anything other than what was asked. But they still said if I wanted anything done, I would be charged. Not cool.

Great service, ridiculously high prices!!!  As you can see from some other recent reviews, Gotelli has changed their 'fee structure' and are now charging incredibly high prices for simple services.  For example, they snaked my kitchen sink line 18 months ago for $175.  Not cheap, but in Marin County, it's probably a fair market price.  One week ago, same exact service, same sink, same problem...$460.  How can you possibly explain a threefold price increase in 18 months time?  And keep in mind, just to show up, they're going to charge you $89.  So you've got an acute issue you need help with, you're already $89 in, they figure you'll just agree to whatever they ask for, no matter how exorbitant it may be.  

To be fair, the plumbers are professional and honest and deserve credit for their work.  But the management is price gouging and seems just fine with it.  I called the office and got the you were aware of our new price policies, etc. Thank you for sharing your concerns.  

Unless you're driving a Ferrari to work, I would strongly advise you to seek out other estimates because their prices are completely over the top unreasonable.

Prompt, fast, efficient

I called the office at 930am and Jared showed up sometime before noon. I'm still waiting to hear back from the other guys -

The hardware on the shower was 50 years old and it started leaking last night, made me crazy to be wasting this water so getting someone here fast was a priority.

Ask for Jared, this guy was fast, knowledgeable,  he had to do many workarounds with the generic store bought fixtures I provided to make everything fit, knew exactly what he was doing.

By the way, Home Depot was a mess, a total sh-show in their bath fixture dept, every box of hardware was open so I wouldn't risk buying an incomplete kit, good ole Goodman's to the rescue.

Look, I had a great experience with these guys and would absolutely call them again.

Go elsewhere.

Plumbers are nice enough but you better hope everything goes perfect.  

We had THREE visits to address what should have been a simple fix to a bathroom vanity.  Visit 1 caused a new leak, visit 2 didn't fix the leak (we paid both invoices) and visit 3 finally fixed the leak.  We expected they would do the right thing and waive the visit 3 charges but no..

Threatening emails and calls from Laura and Danielle made us actually feel like the Italian Mob was after us and they went straight to threatening collections which is a huge turnoff.  Then they indeed put us straight into collections and sent an email diatribe full of word salad as to why they're right and we're wrong.  Try to reply to the email...it gets bounced back by their mail system.

Disgusting.  Classic study in how NOT to build lasting customer relationships with reasonable people.

Should have looked at all the other negative reviews (with their combative responses) before selecting them.

#nevergotelli

I have never taken the time to write a review but I must take the time to write this one. RIP OFF/DON'T USE....The rep came and within 5 min he said I needed a new hose for kitchen faucet which we were already aware of. He wrote out the estimate at it was going to be $590....for a 10 min job and the hose costs $90 (because my dad ended up purchasing the hose and put it in himself).

We also had to pay $89 which they were up front about and there was no issue there but when the rep said I'm not charging you the $89 I said oh is that deducted from the $590 and he said NO that is with the deduction. Totally feel taken advantage of as a consumer and lifetime resident of Marin. I want you to know they gave us the estimate before working on the job but we while I initially said yes. I thought hmmmm seems very high and went back to my husband and told him the details, and at that point my husband declined the job. The rep was annoyed and I can understand why. My father actually called day later to talk with owner who was just walking out the door, and could not take the time to talk so I decided to take the time and write this review. Ive used other  plumbers before and have never felt so ROBBED glad I was able to share my story with you all.

In response to To your response!! Your response is laughable and insulting!! It's not about budget and not about affording the cost it's about ripping people off. I have no complaint about your $89 cost and no complaint about your rep which you carried on about. You are not being honest about what the gal said she said you were walking out the door but who cares that's not the point it's about price gauging look at all your complaints!! Your a rip off!! Hear what you want to hear!! Take some accountability but your response is insulting and makes no sense when a hose cost $90 and installation takes 15 min do the math!! Unsubscribe!!

After calling couple plumbing companies around town, we decided to have Gotelli replace our current tankless water heater, which broken after about 10 years. Laura was the one who helped me, very nice lady.

On the day of appt, Danny showed up on time, he has to relocate the WH due to the code has changed over the years and it has to be 4 ft away from windows and door, pain in the butt but he was able to do it.

Overall, a great experience dealing with Gotelli. We will continue to use them for any future plumbing needs

Tom from Gotelli is a quality guy and an excellent plumber.   I have 100% confidence in his process and methodology for trouble shooting, sourcing the problem and coming up with at least two solutions (typically a lower cost fix and more expensive replacement/upgrade - which is fine.  he is expedient yet thorough.

I would have Gotelli a five on this latest service were it not for the new higher pricing process.  My only hope is that it will save us money in the long run because they know our house and can get right to the issue without additional analysis.  We will call them back and have used them in the past.

Kudos for Tom!

I used to love Gotelli's and used them for 15 years. Unfortunately, their new pricing policy has sent me looking for a new plumber.

They now charge $89 to come out and perform an assessment. This is on top of the cost for any work you want done. I know exactly what needs to be repaired (leaky faucet) but they still insist they need to do an assessment first (and charge the $89).

I called several times and asked to speak with a manager (I've been a good customer for 15 years), but the manager refused to speak with me.

I'll miss their guys, but if they don't want my business, there are other plumbers in Marin.

I had used them in the past to snake my clogged pipes and have been overall satisfied.  I'm disappointed in that they now require a $90 assessment charge to go through a quick checklist (took 5 minutes) to verify if there are other plumbing issues in the house.  All this entailed was flushing toilets and running faucets to see if it drained properly.  I knew that when I called that I just needed them to snake my bathroom drain and that is what I should've been charged for.  So it ended up being $185 to snake the drain plus $90 to assess other plumbing issues.  I thought Sam was a 4/5 in the service he provided, but the fact that they ripped me off knocks off all stars. I'll go somewhere else next time.

We called this company to change out two bathroom sink faucets. They charged us $89 for just coming out to give us a ridiculous estimate of over $1400 for just the labor. We already had the new fixtures. We ended up going with another plumber who was much friendlier and charged us only $330. I will never use Gotelli plumbing again as they seem only interested in getting their $89 service fee and then bid a crazy amount to actually do the work.

Sam from Gotelli was terrific! We had problems due to someone else installing a new sink, dishwasher and shower fixtures. Sam from Gotelli Plumbing came in and saved the day. He resolved all the issues quickly and efficiently. He was masked and professional. I will keep Gotelli on speed dial.

Gotelli has be our go to plumbers for several years.  Every year we need our front line cleaned because of a Chinese Elm with invasive roots.  Very simple procedure:  we have a very accessible clean out valve in the front, it usually takes around 30 minutes, and has cost around $200.  

However, today the cost was quoted as almost $800 !!, with them saying that additional work needed to be done.  We have lived in our home for 35 years, this is a known problem, and we know the cost.  From other reviews, it appears that Gotelli has changed their pricing policy, but no way should the same job close to four times as much as it did last year.

Obviously, this is our last call to this company.

We have used this company in the past with great results, and the service techs are nothing less than professional. However, this last call was very expensive for a family on a fixed income. Given that the job was similar in the past the cost to repairs where extremely high for work performed in less than two hours. Reconsider using these guys only if money is no object.

Highest praise for Gotelli on replacing our old on-demand water heater!  Same day initial assessment, and replacement three days later.  Customer service was friendly and helpful.  Could not be more pleased.  Good service = happy customers = repeat business!

On a Thursday, I called 5 plumbers, left 4 messages and when I called Gotelli Plumbing, an actual human answered.  They came out the next morning, replaced the plumbing under our kitchen sink.  The person who did the work was pleasant, did the job in a reasonable amount of time for a reasonable cost, and cleaned up after he was finished.  I would definitely call them again!  Grazie mille!

These guys are great.  Very efficient and good quality work.  They even took the time to answer questions about potential future work and give me high level estimates on amount of time so I can plan ahead.  Highly recommended!

I just love this company!  I had two toilets with problems and a leaky sink.  I called and left a message with my problems and my address and then went to work, when I got home all problems were fixed! No fuss no mess. They always just make it feel like magic for me.
Thank you Laura Lee and your team for always getting the job done and done right.

Very professional, very accommodating and very successful unclogging solution to our plumbing emergency. Many thanks!

Exceptionally Easy. Came out within three hours, after calling ten plumbers who could not see me for my plumbing emergency or would not travel out of the area. Honest. Very Reasonable.
Knowledgable.  For Women: Answered questions respectfully. I would definitely give Will @ Gotelli 6 stars, but this only comes in excellent. Oh well...

BEWARE.  Gotelli, like a few other larger plumbing companies in the area, has moved to a system where they have set fees for certain jobs, and they are listed in a book.  These jobs are not billed on the actual hours it takes, yet on a set fee regardless.  We recently had a gas leak, and were referred to them.  They came out, spent maybe 25 minutes charging our line to determine if there was a leak, then maybe another 15-20 minutes replacing a gas cock on our water heater.  He was at our place for maybe 90 minutes...but we'll say 2 hours for the benefit of the doubt.  The fee?  $1100!!  Nearly $600/hour and all he did was determine that there was indeed a leak.  Didn't fix anything.  Then told me he wouldn't be available to come back out to fix it for another 5 days.  We ended up having someone else (reasonable) come out to replace the whole line.  He was at our place for a full day and a half (12+ hours) and charged us $2285 for labor AND all parts.  I will NOT be using Gotelli again.  This practice leaves you feeling completely taken advantage of and vulnerable.  Make sure you fully understand the charges before you move forward with this company.  (P.S.  Tina, the dispatcher, was great.  Helpful, and understanding.  Though she couldn't do anything about the company policy.  And the manager/owner was unavailable to speak to me.  

UPDATE 8/8/19:  After sharing my displeasure with the way they charge flat fees for jobs regardless of the time spent, Tina contacted me today to let me know they were waiving the $89 evaluation fee, as well as reducing the charge for the gas cock.  While I still feel I was greatly overcharged for the time spent, I appreciate this gesture, and do feel heard.

Similar to most of the recent reviews we too were shocked at Gotelli's new fee schedule.  We have used them on various projects for the past 20 years and have been very satisfied.  However, we were given a quote of $3100 for work that ended up taking 4.5 hours.  Needless to say they just lost a long time customer.

I have been a loyal customer of Gotelli for years, spending thousand of dollars on repairs and major upgrades so it saddens me that I have to write this negative review.  
Gotelli recently change their pricing policy from hourly to a cost per job.  This is not unreasonable if the estimates are, at least, close to the actual work.
We had a clogged downspout drain.  The technician came out and informed me that the this will take at least 4-5 hours and the cost will be $800.  After two hours the technician told me that the roots are too invasive and he will not be able to complete the repair, but was still going to need the full payment.  This means I paid $400 per hour for job they could not complete.
I tried to call management to discuss and all they would say is that you agreed to pay this. I asked to have the owners call me to discuss, but after several days I have not received a response.  Apparently, they are making so much money off of their new pricing policy that they don't care about retaining loyal customers.   It is clear (especially if you read other reviews on Yelp) that they are significantly overestimating the cost of jobs and have no problem ripping people off.
Time to find a new plumber.

By the time the 'Other' plumbing company returned my calls (they are supposed to open at 7:00am & due to a meeting put my call on hold for 28 minutes, I found this out when they finally called me.), Sam was here installing a new pilot light unit for my hot water heater. It was helpful to speak to Laura who could directly help me resolve the problem and
tell me when someone could be at my house. The Other company called me 3x AFTER the job was done by Gotelli Plumbing,  to set up an appointment tomorrow.

RIPPED OFF!!!
I've used Golelli's before so when it came to my H20 heater going out and a backed up drain in the master shower of course I called them first..  Who knew they'd screw a client over and loose a $5500 deal because of it!! $82.50 Cost them the deal!! Allow me to explain,.....

Joey showed up took a look at my H20 heater and said no dice you need a new H20 heater cant fix it, no real detail as to why other than its full of water,. He's the professional so I said ok, Tankless is the way to go he said,.. How much I asked.,. he chuckled and responded EXPENSIVE very expensive but worth it, I'll have my boss call you,.. no other suggestion to a resolution was presented like the other plumbers.

So we moved on to the Shower,....  he turned the water on in both showers and sinks and in less than a couple of minutes said YUP,. Its your sewer line,. we don't do sewer lines you'll need someone who specializes in Sewer lines and recommend Roy's Sewer Co.. I responded really?? There's no way to snake it?? NOPE,.. It's your sewer line, sorry!! Call Roy's,... He went downstairs and came back up to let me know that since he couldn't do anything they'd give me a break on the cost of $165 and only charge me half since he was only here for 20minutes... He's the professional so I cut the check for $82.50 and said good bye and began looking up Sewer Plumbers  after doing my research online I came across and write this down folks cause he was awesome and honest!! SMART ROOTER & PLUMBING  Sam showed up at 5pm,. first thing he did was pop the lid off the sewer line out front,. and said Mam,. YOUR SEWER LINE IS FINE of course I responded No No Gotelli's assured me it was the sewer line and they couldn't fix it,.. He came inside ran the water as well and within 30-40 minutes snaked both showers BOOM problem solved.  When I told him Gotelli's charged me $82.50 and did nothing he shook his head and said they should refund me as it was fixable,.. I agreed.  So of course feeling taken advantage of by Gotelli's I asked him to look at my H20 heater as well,.. he agreed it was full of water and offered a few solutions including a Tankless at $5500.  I thanked him and said let me check the budget as I'd rather go Tankless than put a shortie H20 heater in

HERES WERE IT GETS GOOD,.. The next day as Sam had said Gotelli's shouldn't have charged me since they actually could've fixed it and didn't and I paid $82.50 for nothing I called the office, a very nice lady was surprised that Joey told me they didn't do Sewer lines and she'd call me back,.. When she called back I had to laugh, she said I s/w Joey and well generally speaking when the drains back up like that its the sewer line and I would've had to send 2 tech's out to fix it at $350. so actually you saved money by us only charging you for 1/2 the call, our base fee for showing up is $165 for an hour, I could charge you that instead if you like,.... HUH??? WHAT??? I responded that would be true if in fact it was the sewer line was backed up, but it wasn't.  I would've rather paid the $165. and he did the job as he should have  She repeated herself to say,. well he thought it was the sewer line due to the back up  I responded that I paid for a professional to give me a professional assessment and had he taken the 2 minutes Smart Rooter & Plumbing did and looked at the sewer line he would've known that and completed the job, He never even tried to snake it I would've rather paid the $165 for a completed job than $82.50 for nothing,.. Told her I do need a H20 heater and if you guys do the RIGHT thing I'd still consider them and chalk it up to a mistake on their part,.. I was told Sorry our policy is $165 and from our point of view we gave you a discount but we hope you will allow us to give you a quote LMAO WHY??? So they can RIP ME OFF AGAIN?? NO Thank you!!!  DID GOTELLI'S THINK THAT BECAUSE I'M A SINGLE MOTHER THEY COULD GET OVER ON ME??? NOT THIS SINGLE MOTHER!!

I did get my Tankless installed by Sam & SMART ROOTER & PLMBING the other day and can I just say,..I love it and love them!!  They were professional and hard working stayed late to get the job done and pointed out a few other plumbing things I may wish to consider replacing.  I trust them and am putting his recommendations on upgrades into my budget,.. THANK YOU SAM @ SMART ROOTER & PLUMBING!!!!!

GOTELLI'S STEPPING OVER THOUSANDS TO PICK UP DOLLARS AND RIPPING OFF CUSTOMERS IN THE PROCESS!!!

Gotelli Plumbing came to our rescue when we needed someone the same day for our clogged sink.  I was amazed that we could get someone the same day. Jeff was our plumber and he was the best plumber we've ever had. He was courteous, respectful, explained what he was doing and gave me some good advice for future. He was a really nice person and was great with our dog. Jeff/Gotelli will be my go to plumber from now on.

I first called Gotelli Plumbing to install a water presser meter and they did a great job so when I decided to remodel my bathroom  so I called them again. However this is what I have been left with - A bathtub that was not properly placed and continually needs caulking, and soon after installation the tub developed  a small hairline crack,  a toilet ring that leaked water into the garage that soon needed to be replaced, recommended expensive Grohe fixtures that have tarnished handles, scratched floor marble related to a pedestal sink that was installed, and now the piping under the pedestal sink is leaking water and staining the marble.  Responsibility denied for the bathtub fiacso and now I have another plumber cleaning up this mess.

I called for a small job to fix our sink.  They had a technician 30 minutes after the call and fixed the problem immediately

I love this company

Prompt efficient clean

I chose Gotelli based on its reputation as a local family owned business and reviews.My experience was not a good one. The plumber assigned was clearly not capable of handling the job, a small basement leak found by a contractor. The plumber identified the actual source of the problem after performing more than $500 of unrelated work. At the end of the visit he reported that he had figured out the actual source of the leak. The next day, after calling in his manager and 2 extra workers, and spending the better part of a day, he accessed and replaced the leaky pipe. I eventually recovered the first day's bill. I now have walls to repair and a hefty credit card bill. Unfortunately, billable hours seems to trump honest, professional customer service . It is disheartening when a well regarded company falls off the rails. I now know who not to call.

I've never written a negative yelp review.  But I will now.

I needed to reduce the temperature on my tankless water heater and have the tub re-caulked.  The guy came and left without fixing either. His behavior did, however, sufficiently bother my wife that after about 10 minutes she wanted me to ask him to leave. I should trust her intuition more often.  

I called the office and spoke to a very nice person who conceded that this guy tends to rub people the wrong way and that this was not the first time a complaint had been made. In the future, a different plumber would serve our account. Great, right? Problem solved?

Nope.

I got a very unpleasant and very unnecessary call this morning from Gotelli. It was Laurel Lee who, I believe, is the president of the company, but I'm not sure if that's how to spell her name. Regardless, without asking me a single question about my experience, she began to list reasons why the guy wouldn't do the caulk. She gave all sorts of excuses like, the gap between the tub and the wall is too large and mold is a liability, and other attempts to complicate and redirect.

I couldn't help but start laughing when I responded. Come on, Laurel Lee. You weren't here. I'm telling you that this guy didn't give any of those reasons. Don't give me all these other reasons now. That's not why he didn't do it. He just didn't want to because he said that's not what I do and I don't have almond colored caulk.

I told him that I'd go to the hardware store 5 mins away and get it for him.  That's when he flat out refused to do it and said we should be using grout instead of caulk.

Well, mold is a serious issue. She said.

Mold has nothing to do with it. I said. He didn't say anything about mold!

She hung up on me.

It's clear to me that with this company, it's really hit or miss. As you can see from the reviews on Yelp, people are either very satisfied, or very unsatisfied with the work Gotelli performs and/or the way they are treated. Honestly, based on my interaction with the receptionist, I would have given them another chance. But after my interaction with the president, no way.

Laurel Lee should learn from her receptionist that at least half of customer service is listening. The other half is solving the problem -- not defending and employee's poor performance with new excuses.  

There are plenty of other plumbing companies in Marin. I'll use one of them for my next job and definitely would NOT recommend Gotelli Plumbing to a friend.

***UPDATE***
My response to Laura Lee.

The fact is that Tom did not solve the issues, at all. This has nothing to do with how I feel. The temperature setting on the water heater is still malfunctioning and I ended up doing the caulking myself.  
My complaint here is NOT that I should be refunded due to Tom's inability and unwillingness to resolve my issues. As I wrote in my original review, I would have given your company a second chance based on my interaction with your front desk staff.

My complaint is about YOU and your attempt me to straighten me out. I'm a business owner too, and I would NEVER call a customer or vendor and treat them the way you treated me. It STILL infuriates me.

Your attitude, your tone of voice, your attempts to cloud the issue with irrelevant details, and your automatic defense of Tom's strange behavior are the reasons why I wrote this negative review. You were pissed off when you picked up the phone and dialed my number and dumped all that frustration on me. And for what? Because there was a note on my file  that we'd prefer a different member of your staff to serve our account?

In the future, maybe you'll learn to treat your customers with some respect, listen to their issue, and come up with a solution according to their complaint. If you can't do that, leave the customer service to someone else on your team!

Gotelli Plumbing does not stand by their work!! Had three bathroom faucets installed, months later one leaks into cabinet below. I called main office and dispatcher told me they will not come out to fix the problem caused by them unless I pay another service call fee. What kind of SERVICE is that? They won't come back to correct a problem their technician caused in installing the faucet in the first place. Do not hire Gotelli Plumbing, not a reputable company.

If you want an honest, prompt , knowledgeable plumber , look no further. Gotelli Plumbing is the best! Sam was personable and prompt and I have had the same experience with each plumber that has visited us. Excellent!!

I recently had a water heater leak, and Gotelli was excellent at resolving the issue.

I submitted a request for service on their website on Sunday morning, explaining that I would like to have someone come out on Monday or as soon as possible (I had turned off the water to the heater, so immediate service was not needed). Later that same day, I received an email saying that they would call me Monday morning; I really appreciated this prompt email reply, as it let me know they had received my request and were on top of it.

They called me at 7:30am the next day, which is to say they were really on top of things. Again, I appreciated their responsiveness.

Joey and his assistant came out later on Monday, and took care of everything in a single visit--which included having someone from their office pick up and deliver parts to the job site. This worked really well, because Joey and his guy could continue work on the job rather than stop to run out for parts. Joey and his assistant worked well together, and were very efficient. Joey also answered all my questions about what was going on; he was patient, explained things well, and let me know my options.

I'm quite happy with the work these guys from Gotelli did; they are currently my preferred plumbing service.

Excellent service.  Jared was friendly and knowledgeable....he fixed the leak within minutes.  Previously, a plumber from another company charged me for an hour of service which did not stop the leak and told me that I'd have to replace the whole sink.

I recently used Gotelli plumbing for several projects in my condo in the last 6 month. First was a dripping kitchen faucet. Jeff, the technician came out and recommended also replacing the old, frozen shut off valves. He checked other plumbing fittings and recommended replacement of some joints that were really old. The work entailed shutting off the water main to my building. Jeff coordinated with the HOA to make it seamless. While he was working, I decided to seize the moment and replace my older toilet. Nick explained the various options to help me shop for one online. Once I chose one, he had it delivered within an hour and installed shortly thereafter. He came a few months later to clear a backed up laundry line. I am very satisfied with all of the work. Jeff was conscientious and professional. He answered all of my questions in a way that I could understand, and there was no pressure to agree to any of the work. I appreciate that he looked beyond the obvious to address the source of the problem and recommend preventative maintenance, eg replacing the shutoff valves. It was easy to get an appointment with Gotelli.

We had an ongoing gas line leak in which a different plumbing company could not fully repair in three visits. We called Gotelli Plumbing and they found and resolved the issue in three hours. Mark and Ray were incredibly efficient and polite. They knew exactly how to resolve the issue and did so in a very short time. I would HIGHLY recommend them!

A big shout out of appreciation for Tom R. He's smart and he's seen it all which means he's able to quickly diagnose the problem and then efficiently get the job done. I trust him completely since I'm fairly handy around our house but a lot of plumbing jobs are beyond my abilities and tools.

Tom came to my four plex in Tiburon today to do a plumbing job for me.  He was on time, very friendly and very professional.  He definitely knows his plumbing and he did a terrific job for me.  I would recommend him and Gotelli to all my friends.  He  has done work at our home and my wife and I both enjoy having him there.  He is an absolute delight to work with and he gets the job done!!

Outstanding service from the moment you place the call, to completion of the job (all probably within 1.5hrs since placing the call).  I actually initially called Roto Rooter, someone I've used before, but they called me past 1/2 way of the 2hr window to say they are going to have to reschedule for 24hrs later w/ yet another 2hr window.  I could not wait for kitchen sink to be out for that long, so I searched for another and decided to try Gotelli.  They are cheaper than Roto and excellent service!  Steve was awesome.  Very professional with great demeanor.  Hopefully I won't be needing plumbing services too soon in the future, but if I do, I know who I will be calling.  One happy customer!

Jeff diagnosed a water pressure problem for me accurately and efficiently fixed it. He also reseated a kitchen sink and installed a new garbage disposal in the same professional manner. He was on time and cleaned up the site afterwards. Gotelli has always been my go-to plumber and Jeff did not disappoint. I will definitely call them again.

The first thing you'll notice when you come here is that counter service is a bit slow. When they finally get to you, you realize it's because they provide good, no--fantastic customer service! Every person is helped by an expert who knows their shit. I lost track of what customer service actually was with all the pathetic big box retailers around, but rediscovers it here, so I'm happy to wait a bit longer to get the help I need. Their prices are the best in Marin and almost always blow away places like Home Depot. Anyone who knows anything goes here first.

Gotelli Plumbing is clean, talented and good to work with.  I called when the business opened for a valve problem in our kitchen.  The well spoken in the office was very polite and said they had an opening between 1:00 and 3:00 that day and gave me the rate for the hour.  Tony showed up at the very beginning of that time frame.  He was clean and welled dressed in his uniform.  No plumbers crack here!  Tony brought in his own map to make sure there was no mess.  Our business was conducted quickly and my problem was fixed!

I have no idea why the one star reviews on these guys.  I would recommend them without worry.

Thanks Gotelli

Tom was friendly, courteous and very efficient fixing our water tanks, toilets and kitchen faucet. Highly recommend!

Had a major problem in Corte Madera flood plains with the entire house backed up. Water showing up everywhere. Called Gotelli and they sent out Cory. He worked his butt off snaking drains and finally got it (this kid is bad ass, pardon my french).....Cannot thank him enough for his dedication and fortitude.....I would highly recommend Gotelli...

Gotelli has been taking care of us since we build our home, 17 years ago.  Frank did the original install and now Tom Robertson is our guy.  
Tom is fantastic,  always on time, very professional, super clean and always discusses the various options with me.  He really knows his trade!  Lora Lee and Denise back in the office are super friendly and always on top of things.  Can't image better service!!

I called for a repair.  The receptionist was friendly and professional.  She went over my options.  She told me my appointment was for 10a.  Unfortunately, she neglected to inform me that there was a 3 hour window. I would have been OK with that had I known and made arrangements at work.  I showed up for the appointment and called them at 10:30a saying I couldn't wait anymore.  She then explained about the 3 hour window and said I should have been told that (no apologies / which I interpreted as her thinking I was told / which I wasn't)  Pretty sure it was the same person I originally spoke to. Can't rate the actual plumbing service, but I'm all about first impressions and I'll go back to P.L. in San Rafael.

Joe was AMAZING!!! He came to our house on time, and was very friendly, knowledgeable, and helpful.  Great customer service. He even told us to save our receipt and turn it into the water company to get credit for the leaking toilet.  We never would have thought to do that. So thank you again for the great service! We'll definitely be using your company again should the need arise.

I rent an apartment in a mixed-use building with commercial downstairs and residential upstairs.  So I get the benefit of having a landlord who has already done his homework in identifying the best plumbing contractor in the area -- Gotelli.  
In the ten years I've lived here Gotelli has helped me out on several occasions -- including this morning -- and they are absolutely superb on all counts.  They always arrive on time, always fix the problem right the first time, are extremely neat, and very friendly.  It's a pleasure to give them my highest recommendation, which I very seldom do for any business on yelp

I'm the office manager for a company with 30+ guys in the office...one toilet.  When our toilet stopped flushing and became unusable it was a serious situation that needed to be fixed fast.  I called up Gotelli Plumbing and they were able to get someone out same day who fixed the toilet no problem.  When it was all said and done the cost was lower than the phone quote I had gotten from another plumbing company.

I would definitely recommend these guys for any plumbing needs, they are super awesome!

Great reliable company.  Called because there was water around the base of the kitchen faucet and under the counter. In seconds Joey (technician) tightened the spray hose that had become lose and problem fixed. I was embarrassed that I didn't diagnose but glad they didn't take advantage of me and make up some more costly repair order.

This company and their superstar plumber, Tom, are the absolute best and set an example for all home services companies. Any time I had someone else install plumbing, I had to call on Gotelli and Tom to fix it right. Everything Tom fixes stays fixed. Also the customer service is outstanding.

Do not hesitate and go to Gotelli. They are a bit pricey but worth every penny since you can be confident that it has been done right.

i have used 4-5 other plumbers from time to time/ Gotelli is the best/ quick, great reliable service Tony,Tom and today Joey B did a fabulous job/ always reliable, nice,on time,fair prices and very knowledgable
reception (Lyndsey and Danille) are clear, efficient and helpful too

I noticed a sewage back up problem on site and called Gotelli. They promised to be out in 30 minutes and were true to their word. Fast work make the problem go away. Highly recommend- Shane was helpful and communicative about the problem and solutions.

Tom came out to my new property to take care of a couple of legacy plumbing issues. He was friendly and thorough, fixed everything (including a water heater issue I didn't even know I had) and gave me some good advice on the plumbing component of some renovation work I'm considering. Would certainly use Gotelli again.

Gotelli replaced two aging hot water heaters at my house.  Their price was competitive and the job was done neatly and professionally. I recommend them.

i have noting but good things to say about Gotelli. We had a washer blow in an outdoor shower  that was spewing water all over my back yard. I called them at 4pm on a Friday.
They had someone there in 20 mins. That is as good as you're going to get. There weren't a whole lot of options available to us but the plumber they sent gave us some choices and promptly took care of what needed to be done.
A good fix in an emergency situation

I've had good experiences in the past, but i find their new pricing structure to be a rip off.  I would say that I liked the technician Steve, who was very professional, straightforward, reasonable, and nice.  The problem is the new company policy.  It doesn't apply the $89 estimate/service fee to the cost of repairs, be advised.  I'm pretty sure i was told the opposite, but when calling the office i was told that's impossible.  In my experience, this fee is usually applied to the cost of repair.  (The office first disputed this is typical practical then later said she does not know what typical practice is).   $346 to stop a bathtub faucet from leaking seems ridiculous (this only involved replacing a small valve internal to the faucet).  When i asked for a breakdown of labor cost vs. material cost, i couldn't get a straight answer.  That's what the book says.  I don't set the rates for each task.   Skipped that, but got the essentials done.  To clear two drains, which took about 30 minutes, it cost me $289.  Overpriced.  And in my opinion lack of clear communication about estimate/service fee.  I'll be looking elsewhere from now on.

Extremely inconsiderate and undependable.  I took off from work and waited for the plumber to arrive.  He never made it . I called and asked when he would get here. The woman said she would call me back. She never did. I called again and she was eating while talking to me. She said Oh I'm sorry. He can't make it today. You need to reschedule!.....I don't plan on losing another days' work waiting around for them.  Especially when they don't even give you the courtesy of calling and canceling. There are other plumbers.

I commend Gotelli's plumbing worker for being honest, knowledgeable and effective in fixing our problem with faucets diminished flow in MB. Had solved issue in 15' and offered to help in any other plumbing matter if needed, which I did to use his fee for first hour.

I have had plumbers from Gotelli do work on my home and on my business. In all cases, the work was high-quality and comprehensive, the plumbers polite and willing to explain everything to me, even given me tips on how to do simple maintenance and repairs so I can save money.

I've had 3 emergencies (from past plumbers' work, one having to do with gas!!) and in all cases they responded quickly and took care of them all.

Every time I call the office, they're calm, polite, and ask all the right questions so their plumbers show up prepared.

I have 7 showers at my yoga studio, 2 washers, a humidifier, 2 water heaters, a bunch of toilets...I don't know what I'd do without these guys.  No joke.

From one local family business to another, thanks for all your hard work, Gotelli family.

Ask for Joey! Gotelli came out with very little notice and fixed a gas hot water heater and came back to install a replacement valve in our shower. Joey was awesome! He answered all of my questions, showed me a few tips and tricks and made repairs fast. I would absolutely recommend Gotelli Plumbing to all of my friends. Great work Joey!

We cannot say enough about how wonderful and responsive Gotelli Plumbing has been for us over 45 years.  We have used them ever since moving to Marin and have recommended them highly to all our friends and family. Recently we had an issue with our kitchen sink & disposal and they were there the very next day.  Cory did a great job and explained everything, as well as fixing the problem immediately.  He  not only was great at his job, he was very helpful and a pleasure to work with.  We give this company a 5 star+ rating every time. Thanks Gotelli Plumbing and hope everyone at the company has a wonderful Holiday.  Jack & Bev Immendorf, Mill Valley

Out of 3 I called, only one to answer the phone.  On a rainstorm Monday, made a same day appointment to fix my kitchen faucet which had come totally loose from the base.  The receptionist called to give a 10 min heads up that Sam was on his way (earlier than expected).  Sam had it diagnosed within 15 min, had a new faucet brought over in 20 min to the house and had it totally repaired with the hour.  Most impressive was that even though he had to take out multiple cans and sponges from my jumbled mess under the sink, he not only put everything back but arranged them so neatly I could hardly believe my eyes.  Thanks Sam and Gotelli's!

I found this company on Yelp and needed help with our Aquasana filter system that was leaking. Joey from Gotelli came out on time. He had to come out a second time because the faucet we originally purchased was faulty. Second time he fixed it and was very honest about giving me feedback on these systems and was a reasonable price. I would definitely call them back for any further plumbing needs.

Gotelli Plumbing has helped our condo comp-lex with a couple of plumbing issues. Always on time, professional friendly staff, and gets- the- job- done!

Joey was on-time, friendly, efficient, and explained both what he was doing and what I could do to make sure our new toilet and snaked line remained functional for a long time.  Gotelli service has been consistently great.

My goodness, you need to use this company. After leaving messages with 2 other plumbers that were never returned, it was refreshing to have someone actually answer the phone. Even though I was a new customer and this wasn't a true emergency, they were able to send someone over within 3 hours! The toilet and outdoor faucet were fixed. The price was very fair.

We had a problem with our shower.  The water wouldn't stop running.  I had to shut off the main water feed to the house.  Tom arrived quickly and immediately determined what the problem was.  And luckily he even had the appropriate part to fix the problem right there on his truck.  In less than an hour we had water in the house again and the shower was fixed!  Very impressive!  If I ever have a plumbing problem again, I won't even think about it...I'll call Gotelli!

I have used Gotelli Plumbing many, many times over the past 14 years.  From easy fixes to the more complicated, Gotelli always arrives quickly, works efficiently, and charges a fair price.  I would HIGHLY recommend them for your next plumbing job!

The British have a very accurate slang word for the Gotelli plumbers - numpties. It's the kind of word that describes a plumber who would replace water lines by running the pipes through existing cabinetry - not through the walls behind it, or up through the floor and in once - we're talking in one hole, through the inside of the cabinets, through a hole in between cabinets to the next one and then back out and back into the one under the sink. So if you want to replace the cabinets you need to cut the pipes because there would be no way to fit them into new cabinets.

The word accurately describes someone who, in the same plumbing job, would run the pipes through the exterior siding, turn it 90 degrees, run it 6 and then run it back through the same siding into the house in order to hook up the bathroom vanity. So if you want to re-do the siding down the line, you have to also cut the pipes. It's the same skilled laborer who would do such a job connecting said network of pipes that when the tankless water heater was flushed, the back-pressure would burst that pipe running in between those kitchen cabinets, causing a small geyser to form up from the cupboard.

If you want a complete and utter shit show of a plumbing job, by all means, hire these guys. If you like having to undo all their work in order to do any future renovations, hire them! If you like the sound of gushing water and shop-vacs - they're your men. If you like insurance claims, call up Gotelli. Otherwise, I'd suggest looking elsewhere.

Oh, and I might add, these are the same numpties that when they arrive to drill into said cabinets (which we had no idea would be touched) they didn't remove any pots and pans, bowls, cutting boards etc, so everything inside the cabinet was covered in sawdust after. And they just left it like that!! So, if you love having to clean every single thing in your house up after plumbers, please - Gotelli will be your go-to guys. Hire them for sure.

They got the work done. We used their service twice. The family has nothing to complain.  Knowledgeable staff, chatty and +1.

I strongly prefer to use small, family run business, but my experience here leads me to say that I HIGHLY RECOMMEND YOU LOOK ELSEWHERE FOR A PLUMBER.

After looking them up on Angie's List, we contacted Gotelli Plumbing. Our issue was fairly critical (leak in main water pipe of our house - meaning all water shut off til it was fixed) and Gotelli was able to book the fix for the next day.  They showed up and made that repair, BUT the individual also took it upon himself to take apart our irrigation.  That was the start of a very poor experience with this company
1) The irrigation was taken apart, and a few of the connections were actually broken.  We had not asked for anything to be done on the irrigation at all. This is the drip irrigation that waters our garden & it went from fully working to being fully inoperable at that point.
2) The individual also left all of the garbage (wrappers, cut pieces of tubing, etc) strewn around that area of the garden.
3) We called Gotelli about the irrigation issue.  
a. First they claimed that it was already broken.  We corrected them that it was actually fully functioning for the entire summer & past several years.  In other words, they were incorrect/lying to cover their issue.  
b. Then they claimed that it was just a cheap, home depot irrigation system anyways.  We pointed out again that they were incorrect, as it was in fact a system designed by Urban Farmer an irrigation specialist store in Mill Valley.
c. They then said they could fix it, but it might require us to pay some money.  We quickly pushed back on that since they were the ones that had created the issue to begin with.
4) They finally agreed to fix it free of charge as they were coming back to do some additional work on our bathroom plumbing anyways.  
a. They reassembled the irrigation, however, it still did not work as the connections leaked.  We contacted them again about this and then gave up and just paid for someone else to fix it.
b. They did work on the toilet, as we were having issues with the water running.  They replaced the chain and flap, but that did not solve the issue, thus we had to call and have them come back a 3rd time to do a final fix.
c. They did work on the bath and shower fixture as it had a very minor drip. Their solution was to replace the entire fixture.  It was working fine, & then when they returned again to fix the toilet, the fixture had been partially taken apart.  It was a minor fix to rectify, but regardless we were surprised that they would have done that.  
5) During this time I spoke with the owner and explained my position on the irrigation.  He heard me out, but did little to rectify the situation.  He essentially said that is not how it should have occurred.  No comment on us spending money to fix something they created.  No comment on any kind of refund, barely even an apology.

Our plumbing job didn't go well, but I have to say that Gotelli (and Laura Lee, President) did everything they could to make us satisfied customers.  The level of customer service and courtesy we received gets 5 stars from me.  It's clear they want long-term customers and they are not a turn-and-burn business.

Gotelli Plumbing is my go-to plumbing company.  I needed someone                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             to install an old-fashioned style basin tap bathroom sink faucet to replace the worn out one in our 1898 Victorian.  Cory came out and he is awesome!  He was on time, knowledgeable, friendly, efficient, and had the faucet installed in no time.  He also replaced the rusty service lines to our old clawfoot tub.  We are very pleased with his work.

They came out on a Monday to take a look at our broken heater (boiler). Said that the replacement part will be expensive to replace and order. Was suppose to call with info on the parts. Meanwhile, it's been record cold temps. Calvin (from Gotelli) calls and leaves a message saying that he hasn't ordered the part and needs to discuss and get our approval on the cost. I called and have spoken to receptionist several times, waiting for a call-back from Calvin. Still no call. It's now been 10 days since he came out the first time.

I called Peter Levi Plumbing yesterday, the guy (Shawn) came out this morning. He will fix my boiler tomorrow morning. Great customer service from Peter Levi. Horrible service from Gotelli!!

Maybe I could have saved some money with Gotelli (according to the reviews), but I never got the quote and the frustration of waiting for someone/anyone to call me back was definitely not worth it.  Almost 2 weeks of waiting for service is ridiculous!

Excellent customer service. Took care of the plumbing needs at my parents house in Novato. Wonderful technician. Very honest, fair prices. Highly recommend!

Gotelli is now my choice for any plumbing needs. Around two years ago we had an emergency valve failure at the street. Water was shooting 15 feet high. The problem was determined to be our responsibility. Gottelli got on it and did a quality job for us. THE REASON I am writing this, is because two years later I discovered a small, but steady leak. Called them, they came out, fixed it at no charge. They could have charged me, as it was two years later. I would have accepted that these days...as normal. Instead, I feel that Gotelli still operates with old school integrity and priority on customer service. Quality and service. Thanks!

Polite, prompt and got the job done  quickly. Put a flush valve on our tanklless hot water heater and it works great!

Tom Robertson was back again to hook-up a built-in gas grill which had been improperly installed by the original contractor (we used Gotelli for a water pressure issue earlier in the month). He did the work well.

Both technicians I worked with showed up on time, were polite, respected the home (wore booties over shoes, laid a mat down on floor in workspace), and explained what was wrong with our faucets. They persisted until the problem was solved, and the company was very fair about pricing. I would highly recommend them.

I have use Gotelli plumbing for 17 years plus. Today I had two garbage disposals replaced, water filters changed, all my sinks checked for leaks, toilet mechanisms replaced and other minor maintenance as a preventative measure.  I have had my house for over 20 years and they have replaced my boiler and all my toilets and provided all other plumbing needs in an efficient, cost-effective, clean, courteous, responsive manner. This family owned business standsby all their work. In particular one of their employees, Tom Robertson, has worked for them for at least 30 years. I think this speaks volumes about the quality of the employer. But I also want to highlight Tom's skills as exceptional. He is extremely knowledgeable. In short, I trust the company and especially Tom Robertson. These kinds of service providers in my opinion are too few and far between these days. Don't hesitate to call them for all your plumbing needs.

Gotelli Plumbing has got it right.  Great communication with dispatcher.  Tom Robertson, our now favorite plumber showed up as promised, but more importantly gave me a good idea of what needed to be done, and then completed the job trying to keep his time down.  Not only that but he cleaned up the work area and removed all the job debris.  Can't ask for better service.

This is an absolute solid 5 star rated business. We have used Gotelli Plumbing for over a year now. Frank Gotelli runs a tight, honest ship.  He and his employees work quickly to diagnose and solve plumbing issues. They are thorough, efficient, and a pleasure to work with. Tom and Joey have both come to our home to solve plumbing issues. They are both easy going, proactive and point out any preventative issues. I have in the past had stressful experiences with plumbing companies and am happy and relieved to say that I love my plumber. They treat us like family.

Unbelievablely bad service. I called tuesday and told them i had a major leak in a pipe outside my house. They scheduled me for friday morning and told me they would call me when they were on their way from mill valley. When i called just after noon to check on their progress I was told that no one was scheduled to come out and no one was available for the rest of the day. I became a little upset at this point because I had taken the morning off from work. The receptionist kept trying to shift the blame saying that it wasnt her that took the order. I told her I would find a different company and hung up. Two minutes later she called back and had found a technician that could come out but became very defensive again when I asked why this became a huge problem and again shifted the blame off her and their company, saying they don't do emergency repairs. Bottom line is they dropped the ball big time.

I have had these guys come for two different plumbing issues with my home.  Joey has come both times and I can't say enough good things about him.  His work has always been of the highest quality.  Most of all he was very kind, patient, and professional while answering my questions and while trying to figure out what the best solution would be for my plumbing problem.  I was also impressed with the people who pick up the phone when I called.  I would strongly recommend Gotelli Plumbing to anyone who is need of plumbing work.

On time, quick, reasonable, and friendly.  I'd gladly use and recommend Gotelli Plumbing again and to all my neighbors and friends.

No need to look any further if you need a very professional company that will do a great job.  I had an emergency ( don't we all- lol) with a pipe breaking during a monstrous rain storm..... the drain in my backyard got clogged up and the water started rising ......Frank came out and assessed the situation.  He told me that his office would call to set up an appointment and they did very soon after that.  My contact with the office personnel was very pleasant.  The job was done quickly and efficiently.  The yard had to be dug up in certain parts and Shane put everything back very neatly. It's hard to even see where he dug up. I will definitely use them again if and when the need arises.  They get a thumbs up from me.

Tom was just at my house fixing an ejector pump and was fantastic. Great attitude, with a lot of great communication about what had happened to our pump. Excellent service!

Gotelli Plumbing did a great job, sending Joey to take care of our gas line. The fireplace log set is up and running. I would recommend Joey agin. Thank you.

There is a new show on TV titled Better Call Saul.  If I were writing a show, I would call it Better Call Gotelli!.  After many hours of internet research on water heaters, installation, brands, etc, I was about to make a purchase at a local Big Box store.  I thought I was knowledgeable and ready to proceed.  However, since Gotelli had done a superb job installing a disposal (along with pointing out and repairing associated items), I thought I'd quickly call them just to check.  Turns out that the models that I was looking at were not nearly the quality of the brands Gotelli's carries, often needing replacement after a few years.  In addition, all the charges for installation, including permit, were included in the price (other companies were not including the incidental costs such as pipes, strapping, permits, etc in their quotes) which I really appreciated.  Long story short, in about 5 to 10 minutes, they explained was was involved with installation, costs, type of water heater and we later scheduled a time.  The water heater was installed yesterday and works and looks great (I know appearance should not matter, but it does look nice :) ).  So, instead of hours and hours of internet and big box store visit research, I should have just called Gotelli Plumbing FIRST.

Gotelli rocks. They have always helped me on the same or next day. They are reliable, professional, and get it done without any additional stress. Love them!

Very skilled journeyman and Frank the foreman is extremely responsive and knowledgable.  He even gave us a cell phone number for emergencies.  I originally thought their prcing was high but was willing to pay for their expertise. However, I recently had problem with a water heater and they were the lowest cost of 3 repair shops I called.

I can't imagine why Paul G. would call the service person named Tom inefficient! He came and did some work on my home. He was prompt, friendly, and most of all, took care of a leak issue with the washing machine. Will continue to use them when any other plumbing issue comes up!

Excellent service.  They came out on very short notice -- a Friday before a 3 day weekend-- on time.  They then cleaned up a plumbing mess left by my home warranty company and its service provider.  Gotelli really  saved us going into a long weekend.  Highly recommended.

Very courteous, and diagnosed and fixed the problem right away. Took the time to show me how clear simple drain clog myself.

Couldn't be happier with my recent experience with Gotelli plumming! On time, excellent service, speedy work. Would never to back to another plummer!