Works Plumbing

My kitchen pipes were leaking. I was about to go to home depot and get a replacement pipe. We'll when I was about to remove the pipe, another was broken. I called lots of plumbers, no one could come until tomorrow. I kept trying and got Works plumbing. They came right away and Travis P. Replaced all the pipes under our sink. We love it!
He was very pleasant and answered all our questions. Now we know who to call if we have any other issues. Thanks so much Travis

Travis diagnosed the problem and given me options to clear the plumbing w bathroom sink drain pipe I tried to do the Job myself but didn't have the heavy duty electric snake, it took a few moinutes and the Job was done Great Job

I'll start by saying I'm surprised this company has anything short of 5 stars. Maybe you just didn't have the pleasure of working with Travis?

The response on Yelp was extremely quick and I was able to get a same day appointment. Travis was on time and arrived towards the beginning of the allotted time window. He had me sign the paperwork authorizing him to enter my house and the documentation stating the estimate was free. Did I already mention that the estimate was free? Travis came in, looked at what was wrong and explained the process to fix it. He made sure to explain all options available along with prices for each fix. Once he took apart the leaking shower fixtures, he showed me what was wrong and why it was leaking (and pointed out exactly what the previous plumber did wrong).

Travis was perfectly personable and exchanged pleasantries without just hanging out and talking.

I really can't explain how happy I am with Works and I will be using them for any and all plumbing issues moving forward!

So we originally had a reoccurring clogged toilet problem.  Someone from this company came and fixed it.   Unfortunately the clog happened again a few days later and I knew the problem unfortunately was mostly further down the drain.   Tracy suggested we clear out the sewage pipe.  Turns out we had a HUGE clog on the sewage line (about over 40 years worth of...ummm sewage!!!) so very thankful we took this option.

After that was done, we asked him to stay to watch the toilet flush to make sure things are working right.   It was still slow but it flushed a lot faster than before they came, so Ever (who came with Tracy) took the auger to our toilet and after a few minutes the toilet was flushing back to its glory again!

We'll see if this toilet problem will come back again but so far we are very please with the work and their tenacity to make things work with me. (I'm the tougher customer.)

They will have me as a customer for a new dishwasher and garbage disposal next!!!

Today I had the misfortune of having a toilet plumbing issue.  I reached out to several companies through Yelp. Works got my business with this one sentence, we can have someone out within 30mim.  Done!!!! So grateful!! Immediately called, immediately sent a service tech out Mr Travis... Immediately saw the problem... immediately fixed the problem, checked the flush and was on his way!!!!! Thank you Mr. Travis... and co.
Will definately call for future plumbing service. Older house means many calls.

Worst place of all, charged me $650 for a 200 dollar job to replace a shower valve. not only could they not install the valve correctly, they installed it sideways and charged me a lot of money.
I tried to call them because they kept spamming me and Candice kept saying, hello, hello i cannot hear you, which is BS

I would never trust these rip off people as their techs cannot do a simple job

This is my second time using Works Plumbing located in Pacifica, California.
I was very happy with my experience the first time I used Works and very happy the second time as well. I had been putting off calling a plumber for a couple of jobs. An on demand water heater maintenance flush and a very leaky outside water faucet. Then my kitchen sink would not drain and that kind of forced my hand. I called Works Plumbing and the same tech as before came to the rescue. I love the transparency of this company! Travis was so nice. Professional, courteous and dedicated to getting the job done. Travis explained all of my options completely and in terms that I could understand. We agreed on the best plan and he went to work. The blockage in my sink drain proved to be as stubborn as the toilet blockage from the last service. Travis worked really hard and finally got it unclogged. Travis did the other 2 jobs quickly and efficiently and was on his way. Thank you Works Plumbing! I will recommend this company if I hear of anyone that need a plumber.

Great service from a local company.
Highly recommended for any plumbing and drain needs.

Thank You Works Plumbing and Eduardo...
Eduardo arrived right on time and explained our options. Very professional!
Company offers a 10% discount for seniors which he got applied to our invoice.
Completed the job and cleaned up....
Very satisfied with Eduardo and Works Plumbing.

Dennis

We recently closed on a new home in San Francisco, and the day we moved in (a Sunday evening) we unfortunately had a plumbing emergency with a spurting faucet that wouldn't stop running leading to a flood in our bathroom. After closing the water valves to the faucet, we managed to get the flow to a steady trickle. Upon searching for emergency plumbing services, we came across Works Plumbing, and although they were not able to send someone that evening, they were able to send Travis the morning after.

Travis was gracious and knowledgeable throughout the entire interaction. He was able to quickly diagnose the issue and ventured out to find the appropriate parts to fix the problem the same day. Once he obtained the necessary parts, he quickly fixed the problem. I'm so grateful for the quick turnaround time, and especially that Travis did such an awesome job. Thanks Travis!

It was a joy to have Edwardo in my home. He did a wonderful job. He was at all times courteous, informative and professional. No one
Loves a leaky Kitchen. Edwardo made this experience the best it could be. He analyzed the many problem's and fixed them. He also looked at the contributing factors
And taught them in a way that I
Could understand what was going
On. A marvelous experience!

We had a leak in our hot water pipe in our house. Travis was great, came out and gave us an estimate and was able to start on the project the same day and restore our hot water by the end of the day, while other plumbers were quoting us higher prices and longer times to schedule the work and to get it done. Friendly and quick service, we're very happy we went with Works!

I contacted Works Plumbing at 3:16 pm and cancelled another service provider who had been scheduled to arrive between 8 & 10am; but was steadily running late.  I had lost faith and needed real help.

Works Plumbing assured me that they could get a technician.to me and have my project completed before they closed at 5pm.  

At 3:33 pm I received a text message with their technician 's photo stating he was on his way to my address.  He was at my address at 4:11pm.

Technician, Luis F. was cordial, courteous and professional. He got to work straight away while explaining the process and the actions he was taking in real time.  He was able to clear my garbage disposal clog and snake the pipe to my complete satisfaction.  

My appreciation for the manner in which Work's Plumbing came to my rescue, so to speak, and completed my project on such short notice is above and beyond a 5 star rating.  

They kept their word and lived up to their promise. While restoring my faith in business during the process.

Thank you, Work's Plumbing!!
J. W.

Still one star.....unless you refund my $49.  Odd that it took you one year to respond on Yelp.
Please contact me about the refund!

Linda

I was worried about our plumbing issues but Works really saved the day for us. Travis and Lalo got the job done quickly, efficiently and at a fair price. Fantastic!

We had a backed up kitchen sink , Travis helped us within an hour. So glad we went with works plumbing will continue to call works plumbing (:

Our tankless heater broke down and these guys came over and assess the problem. They were able to fix it in a timely manner. Customer service was great and ray the manager gave us a good deal for fixing our unit. Thank you guys.

Great company  that does quality work! I have used this company before to service my rental unit in Pacifica and they always do an excellent job. Upgraded my water heater last week to a tankless heater and they did a fantastic job. Technicians were on time and very professional. One thing that stood out to me was they even fixed the gate lock that was broken which they didn't have to.. they surely know how to go above and beyond what they came to do and go the extra mile!  Much appreciated!!! Works plumbing truly WORKS!!!

Travis was efficient, professional, and did a great job clearing out my sinks. Highly recommended.

Very dishonest company and practices!!!! Stay away!!!

My son made an appointmert with Javier C., he was charged $69 for an estimation of the work (shower bar installation) which never took  place since the technician forgot to bring with him his stud finders, a critical piece of equipment.

As such, there was no way to evaluate where the bars should be placed, how high/low,  how far apart, what size, 1 or 1 bars, what distance .......etc. We asked for a refund but they refused.

I feel my son was taken advantage of because of his young age and inexperience, when he was trying to help me while I had a medical emergency.

In the end, the work was completed by professionals who did not charge a $69 fee and who billed me only $300 to install 2 shower bars and NOT $2,400 they were asking for.
It seems that this company has a lot of very negative reviews, they may want to rethink their business practices and outrageous prices

Travis did a great job unclogging my kitchen sink and my son's bathroom sink!  So awesome.

Just had them service my condo in Daily city and they were so professional.  You can negotiate with price especially on big jobs. I had chance to speak to the owner (Jorge) and he walked me through each steps of the processes that made it easy to understand and you know where your money is going. Thanks Jorge!!!

Travis P. was my technician and he did a great job. Good communication and a hard worker

Lalo was extremely helpful and clear in providing me the details of how to correct several plumbing problems. I really appreciated the time he took to help me understand the work to be done...a very nice and professional young man.

I had a collapsed sewer line under my driveway  The team of George,  Ray,  Travis were great and efficient to work with, as their concrete contractor.  But due to rain and dealing with insurance  Jan,   February and March things took longer.  As with all contracting jobs communication with the customer is key, right up with prep work, like  taping areas with plastic.  Yes I would hire them again with these 2 conditions met  Thank you.

Outstanding service. Travis was punctual, professional and very nice. He resolved our issue quickly and explained everything to me. Thank you Works Plumbing.

Kevin came and helped us out immensely! Our garbage disposal had stopped working. He was able to quickly and at a reasonable price reset it and get it running again thank you, Kevin!

This review is for Water Tank Heater Replacement. We got a referral after calling the Rhemm number, so we replied on Works Plumbing and what they said without checking here on Yelp.
Like everyone else mentioned here, when you call them, you will get a diagnosis service fee of $69, which I think should be okay for the time to come.
However, we got a quotation for a tank heater replacement for $4000 and a tankless heater for $9000. We didn't check around and replied to what they said and went with a cheaper option. However, this is ridiculously expensive. When I checked around with people I know, they have a similar service for Tankless $3500 (material of $1350 and replacement fee is $2225) or even cheaper for a Tank water heater. I don't understand why Works Plumbing charge me $4000 for the Tank water heater (material cost $600- $700), so the rest is $3300 for their 5 hours of service. I don't think it makes sense with the hourly rate and materials. I think it should be okay with the price of the Tankless Water Heater being $4000, but this is for the tank, and the material is much cheaper. Can you believe they charge $9000 for tankless (where the heater is below $1500 for the most expensive one)? It is so ridiculous and unacceptable for the price!!!! Do your homework first! Don't wait until the last minute to repair so you can check round.

We had a backed up in our shower, Travis and Lalo helped us within a two hours. So glad we went with works plumbing. Will continue to call works plumbin!

Showed up 2 hours late despite confirming they'd be here at at 8am (their first appointment of the day). Focus on upselling, ridiculous overpricing for the level of service - would never use again

Over the past several years, I've had Works Plumbing install a bathroom faucet, a kitchen faucet, a bidet toilet; replace a water heater, and replace aged/stuck shut-off valves in my home. Jorge and his crew delivered professional and quality work every time. Works Plumbing is fantastic, and I couldn't wish for a better experience with them.

I received a call from the Operations Manager today. Unlike the previous person I had spoken with, they were willing to take time to fully understand the situation and work directly with HomeServe to get clarity on the situation. I appreciate their willingness to address the situation but wish it had not taken so much effort to find someone at Works who was willing to make this a priority and help.

If you are looking for plumbers contact Workers Plumbing!!
Excellent customer service, on time appointments, explains the issue and the solution in easy to understand language. As a single female I love that they let you know who is coming with a text and a picture of the plumber. All my appointments have been easy to make and with in 24hours of contacting them. The plumbers are nicely dressed in clean uniforms and have a very professional attitude.
I have used them for 5 different projects in the last 2 years and will continue to use them for all my plumbing needs!

Do yourself a favor and stay away from this company.

I found their number on the find a pro section of Rheem's website (the manufacturer of my water heater).

They responded right away and had someone sent out the next day, for $50. The plumber came over and diagnosed the problem. He said he would need to call Rheem and would charge me $350 for making the phone call because he was going to be on hold a long time, and they would spend a long time doing a diagnostic with Rheem, (which he said was the only way to get the part replaced for free since it was still under warranty).

He said, or...I can just change out the part right now for $1000. I said it was a lot of money, so I thought he should call Rheem. He then said it would cost an additional $400 for him to do the installation after we got the part from Rheem.

I felt stuck, I don't know about water heaters, so I told him to call them and see if we could get the part. He then said their customer service line would be closing in 10 min, so he would not do it.  He told me to call Rheem myself in the morning and tell them the problem he had diagnosed.  He left and I was charged the $50 for the service call.

I called in the morning, got through to someone in a few min. I told them the part I needed and they got my address and sent it out within a few days- no questions, no long diagnostic.
I thought, what the heck, he acted like it was going to be a huge problem.

A week later I get the part. I called another plumbing company to come out and install it. Turns out the first guy misdiagnosed the problem, which should not have happened since I realize now, is just a matter of looking to see which lights are blinking on the water heater.

When I told the new plumber how the last guy said he was going to charge to call Rheem, he laughed and said that was crazy.

Stay away from this company- they have ill-informed and shady people working for them.

We had a clogged toilet line and called them (we like to keep local).  They cleared the line after pulling the toilet up.  It took 4 1/2 hours.  The cost was $823.  Yep.  Three days later it clogged again.   Pulled the toilet up and couldn't clear.  They left at 1130 am and said they were going back to the office to prepare an estimate on what we should do next.  Never heard from them.  At 700 pm I called (mind you no toilet) and asked where the estimate was.  They said they emailed it and figured we didn't want to proceed.   I didn't get it.   Okay we will send in morning.   In the morning they apologized and said they didn't have my email but I got an appointment confirmation both times in my email.  The estimate was (get ready....) $6k!!  It wasn't spelled out line by line regarding parts and labor but mentioned in a paragraph fixing things that weren't broken.   The fix was very drastic and didn't seem to fit the problem.  I asked if someone could break it down.  The technician assigned called and said he'd come over.   We weren't satisfies with answer describing why the cost would be so high; parts, labor we don't know.  You could look up in the garage and see right where whatever was blocking the pipe was.  No breakdown.  No other options.  I told them that I was going to get another estimate and at a minimum could I please get my receipt; which I had never received from the first service.  It took a few times requests but we got it. It didn't say much. So we called another local company and paid $223; line was clear in 45 minutes.   They appeared to be a lot more knowledgeable and ended up clearing the line going through the trap in the garage and clear upwards. The clog with maybe 5 ft from the trap.  Less evasive, less mess and so much cheaper.  He looked at all the options and saw he didn't have to pull up the toilet.  We ended up a few days later getting a slow down, so we did have them cut and replace some part of the pipe and trap; they found a towel in there.  That was the issue.   The total for all of this was $1,300.   I sent my concerns after not understanding the reason for the drastic $6K in work for just a toilet line to this company and the only follow up they offered having the technician call me to see what my concerns were and try to again answer our questions.  I guess we have to agree to disagree.  No formal response from company was ever received but I saved $5k.

How often do you have a pleasant experience with resolving a plumbing issue?  Most of us would say it's rare and maybe even impossible. Well I am happy to say that Works Plumbing came to our home and we had such an experience. I'm so impressed that I'm writing this review as they are completely their work.

We had a toilet that wasn't draining properly and contacted CA Water's 'HomeServe' (a good insurance to have) and they sent out the awesome team from Works Plumbing.

From the beginning, my family and I were impressed. They were on time and very friendly and professional. We had the pleasure of working with Jeffrey P and Gordo. Jeffery assessed the problem right away and explained to us possible solutions and patiently answered our questions. He's just awesome! Super personalable, knowledgeable and professional. Would absolutely recommend them and if you're lucky enough Jeffrey is who helps you.

It ended up being a more involved resolution and the 'Spartan' snake machine was used and solved the problem. They were so thorough and fast. They fixed our problem AND even used a great freshener at the end of the job.

They removed their shoes, laid down sheets in the walkway to not track anything, had towels on hand as needed and cleaned up as they went along and cleaned up after the job was completed.

I'm all for recognizing great work and services so this was it!  Calling a plumber is always a dreadful situation, even for something simple. You are usually left with that 'used car' sales experience. Not with these guys!  Great people, great team and great job.

Recommending to everyone I know that needs this service.

Last summer I had them come out to fix a leaky shower, kitchen faucet, kitchen pipes and toilet.   Bill came out to $2600.   I feel stupid for having agreed to what should have been about $800.   After they left the faucet and shower didn't work right, so they came back still didn't work right.   Called them 3 times to get a copy of the invoice to see why it was so much, still haven't gotten an invoice.

I'm writing this review because after six months my kitchen sink pipes fell off causing a big flood.  None of the pipes were screwed on, but held together with putty.  I called another plumber who reconfigured the pipes to make it more efficient and couldn't understand why Works set it up to fail.   Charged me $200 for new pipes and a connector, which is a lot more reasonable.

I'd like to introduce you to my new plumber, Works Plumbing in Pacifica.  I had my first sewer backup in this house in 12 years.  I called my regular plumber (those who must not be named) and they said they'd put me on a waiting list, but couldn't give me a day for service.  Next I called Works Plumbing.  Right from the initial call the staff was courteous, professional, and helpful.  Taani and John arrived less than 2 hours later.  They were both great.  They checked around the property for the best options to address the problem, explained all options available to me, and quickly resolved the issue.  They cleaned up, closed out, and were just as courteous on the way out as they were on the way in.  Living on the coast can be challenging, particularly when it comes to service calls, and even more difficult when something is urgent.  It's nice to have a dependable local option.  I will definitely call Works Plumbing first next time!

My kitchen sink and laundry are backed up in the home I'm renting in half moon bay. I called works plumbing and they were very responsive. They had Mario and his helper at the house very promptly. They offered three different very high price options to either snake the line or snake the line and hydro jet the line. I chose the 500 and change option to snake the line. The snake used was previously snapped off so the full length could not be utilized and it did not have a cutting tool due to it being broken previously. This severely diminishes the tools effectiveness. The technician Mario admitted this when I asked. He tried to use the larger snake but it would not enter the smaller size utility clean out. Before looking for another clean out or trying to snake it again he offered hydro jetting services for another 800 plus dollars. If the snake had been operating properly to begin with there was a good chance it would have cleared the drain. Or if he had used the larger machine from a different clean out that could have been effective. I paid 500 plus dollars and the pipes are still backed up. Mario admitted it was obvious I knew what I was talking about because I worked for a plumbing company in Oakland for over ten years. Keep in mind I've switched professions so i am not set up in a service van like a company who does it everyday. Renting a snake machine can be time consuming and somewhat costly so I chose to call a local company to reduce energy expenditure so I could focus on my own business. I'm appalled that they collected the money after rendering the service but doing so unsuccessfully. As a consumer I'm left speechless after talking with Marie in the office who assured me they don't work for free and this is normal practice. She pointed out that I didn't choose to hydro jet the line which may have fixed it. She insinuated the job wasn't finished because I didn't choose the more expensive jetting option. I told her snaking it should have cleared it for sure the first time. Jetting is rarely required in standard residential applications. I asked if I chose to jet the line and it didn't work would I be charged the full price of 1500 plus dollars despite it not working? She says yes. Im mind blown. I chose to not have them back to continue because I have zero confidence in the ethics behind this business. I wouldn't expect free work and I was willing to pay the premium rate which was about 500 an hour given the quote amount. But the pipe still wasn't cleared. It's still not clear now. I was told an officer manager would call me so I am waiting on that. In all my prior years of service work before changing careers I never would have handled a customers billing and strategy going forward like this company did. I'll wait on the response before I contact the better business bureau and take them to small claims court. Company's like this will continue to over charge and remain unclear of charges until you are in a pressured scenario. This is what they want. It's the bread and butter for them. I hope they change there ways!

I maid a appointment with this company, and just to let you know they charge $49 for getting a quote. Then a guy came and gave me the most ridiculous quote for a  tub drain.

That's what a I call over charging.

Margaret -  I specifically ordered for an industrial endoscope camera, which your guys presented this as an option at $800, only to realize it would not be an option.  Should they not have checked out the pipe prior to presenting that option??  That alone should have warned me not to have them run the snake.  And what discount are you referring to?  The $49 fee for them coming out without resolving any issues? And which was waived with the useless $300? I was not happy with the outcome and they gave me no choice but to pay this amount and told them that I would try to dispute the charge.  

And so I reported the issue with Chase and after weeks, they said I would be credited.  That was quite a relief. But a few days later, I received a certified mail from YOU threatening to sue me.  This just proves you are after my money.  You had no regard for customer satisfaction!!!

$50 To have a tech come out, fine. But then they want $500 before they'll even give an estimate for a sewerline repair. And they don't tell you about the $500 until after the guy is there collecting the $50. They knew what the call was for: a sewerline estimate. Yet they're going to demand $500 (for an estimate!) after they got $50. Other companies did the camera and estimate for free and it took 10 minutes.

I happened to come across these guys cuz they had to clear pipes that were clogging up a handful of kitchen sinks in separate units  within our condo complex.
Shamir was very informative and kept me updated with their progress. They worked way past their hours to hydro jet our pipes.
Our association uses another company but I would highly recommend this company for anyone needing a professional job done. Also used all safety protocol during this time as well.

I'm a small time landlord so when work is done I need documentation. Works plumbing provides great documentation in their receipts. The plumber Shamir is an upfront guy.

I did have what I believe to be an error in the transaction. Basically a 49.99 job done was charged at 439.99.

I did have to dispute a transaction, but after emails and talking with Ray he did reimburse me with a check for the difference and all well that ends well.

$526 to fix a slow bathtub drain.  It's no longer slow.  I wish I had shopped around for a better price.

Ridiculously high quote, Beware!

We had an outdoor leak in a very nice looking large home. My mom called her insurance agent to send a plumber and this is how Works Plumbing got involved. They came out quickly which was nice but quoted us $3,800 for the job, claiming it was a complex job that would take more than 2 hours. Since insurance wouldn't cover the leak, we quickly turned them down and had our general contractor come to take a look.

Our contractor didn't have the time or parts to do the job but said that rock bottom someone could fix it for $500 and if you wanted to pay for a premium emergency service, max we should pay was $1,000. He helped to build our home and is one of the more ethical contractors I've ever dealt with. Ultimately we called another company and paid the $1,000 and the job was done under 45 minutes.

Buyer beware if you have a nice looking home or if your mom called and sounded helpless. They tried to fleece us, they may do the same to you.

Would most certainly not recommend. Used them twice: First time went fine. Not great, but got the job done at what seemed a fair price. Second time was a complete disaster. Did not get the job done, left the shower unusable (I'm assuming by design so as to require further work by them), and charged at least 150% above market rate. Not populated by the sharpest tools in the shed... but definitely populated by tools. Your milage may vary, but I wouldn't risk it.

Update: Hi Patrick. Thank you for responding. I would have preferred to have a more solution-oriented response when I spoke to you and your plumber on the phone, but I guess you feel a Yelp response is better suited to your needs rather than actually addressing the issue. Also, it seems unusual that as part of a diagnosis you would actually remove parts from a shower so that it no longer works.

My water heater went out and I was looking for quotes to replace it asap.  I received  a free quote for $1400 for a Rheem water heater with a 9 year warranty ($650) from Home Depot. I decided to get another quote from a local plumber, and hopefully I could use them to support a local business. They charged a $49 fee for them to do a estimate which I was ok paying. I was shocked that the quoted me $2800 for a cheaper water heater that offered a 6 year warranty. The water heater value is approximately $400 from Home Depot. So basically they are charging $800 a hour (3 hours max x $800 per hour) to change out a water heater. I would definitely recommend using Home Depot for a reasonable price quote. I ended up using another local company and it took about 2 1/2 hours for the removal and install.

Our messed up water system was set up by another plumber years ago and was not up to code. It didn't allow us to open certain windows of the house due to dangerous fumes and horrible pipe placement.
Works plumbing came to check out the work and explained to us every detail of what was actually needed. They gave suggestions on how they could fix it and quickly wrote up a quote. The pricing is very fair and we even got an itemized list to know exactly what we'd be paying for.
We initially thought it would take days for them to replace, repair, and reroute some pipes but they completed it in a day! They worked long hours to make sure we would have our new water heater working properly. It's so quick to heat up and I'm looking forward to a lower energy bill now. We're also relieved to not be breathing in fumes by one of our bedrooms. Thanks Works Plumbing and shout out to Raymond for your fast and clear communication throughout the entire process!

Really good people! The person on the phone was very helpful and always got back to me quickly. I never hung up with them feeling confused. I can genuinely say that I greatly appreciate them!

Used them in August 2019.  Had the same issues last week ago.  Brought a snake machine that was not working.  Used a camera to determine the cause of our stoppage but was unable to go more than 30 ft and had to stop because of water in the pipes.  I personally went to their office and asked Ray personally why the tech couldn't finish the job due to the fact that they didn't want to damage their camera and charged us as if the job was completed successfully without resolving our clog.  Had the problem recur this week and called another company who was able to utilize their camera; bypass the water area and take their camera line all the way to the street junction almost 77 feet. .

2/9/21

Based on my review I received a call from the Owner's Wife.  I told her what happened and explained to her what happened and how their Techs shouldn't go out without their equipment fully functioning.  She said she would talk to her team and get back to me.  Well it's going on 3 weeks and no call or follow -up to her phone call to me.  In addition if the tech who was advised by the office not to continue to run the camera line because it may cause damage to their equipment a  company should have some type of insurance for these types of occurrences.

Our tank lever wasn't working. We are staying at my sister-in-laws home so we figured we call for some expert service since we just moved and we're exhausted.

They quoted $430.00 to replace the lever. (BTW a completely new toilet costs  less than $430.00) It's an American Standard toilet. Nothing special. So we asked why so high. They said it's because they guaranteed it for 6 months. I laughed, looked at my wife and said let's cut our losses and I'll fix it.

The lever replacement cost 16.99 from ace and no tools necessary. I believe they take advantage of seemingly unknowing women. Beware for gouging prices and stay away from this company.

Called this company to come out and unclog a slow moving drain.
They were at my residence very fast.
They had told me over the phone that there was a $42 service fee that was refundable if we proceed with the drain cleaning.
I asked for an estimated cost to unclog the drain and she quoted me between $100-400 not knowing the complexity of the job.
Technician comes out and before he enters the house makes me sign for the $42.00 then looks at the drain and quotes me  $520.00.
I didn't go with them as I feel that this was to much to unclog a slow residential shower drain that shouldn't take longer than a hour max to complete. I feel the right price should of been $150-300 they were trying to price gouge. Not good business. Be aware.

I got charged for nothing. Nothing was done. He just looked at it. I do t feel I should have been charged for this visit.

My appointment was for 2p.m. and the technician showed up at 4:15 p.m.
I was charged $395 for a simple main drain clean out.
Here is a quote for the usual charges for that job.
Cost to Snake Main Line (Sewer Rodding)

...Snaking a main line costs anywhere from $100 to $250 though complex and difficult clogs may cost up to twice as much. The most basic and common approach is to rely on a drain auger, also called a drain snake. This is a long piece of flexible metal made to go down the drain and around any bends in the plumbing.

Most professional plumbers have snakes that are 50 feet or longer to reach most clogs easily. If the clog is minor, it can be broken up using an auger in a matter of minutes. While it can get the drain flowing again, it is not actually cleaning the entire pipe. The heads are usually smaller than the pipe it's running through, so it only punches a hole through most clogs...
Don't hire this company!

Hello Works Plumbing,

I am really disappointed with your response. Your not taking responsibility for the mistake your guy made in service and in judgment.

My team assisted your plumber because he needed assistance. They never mentioned the slope issue. Your tech did and he documented that on his report.

I called the next day and requested he come back. He declined due to the fact there was nothing else he could do. He mentioned the slope issue a number of times.  Then he tried to upcharge my building by indicating that the line needs a jetwash.

The line sat because we waited for the plumber who installed the line to check the slope and make sure it was up to code. It was.

The icing on the cake, Rescue Rooter came onsite and cleared the line in less than two hours. The plumber never suggested a jet wash or sloping issues. He got the job done!

Finally, I gave you guys a chance to make it right and your staff basically told me to F off.  I'm not wasting any more time with an unprofessional company such as Works Plumbing and I don't think other should.

Very responsive to my request for sewer lateral replacement estimate but with a $49.00 charge for estimate. Once on-site, the technician said estimate requires additional charges. At that point, I terminated the estimate. I already have 3 estimates for which there were no charges so I'll go with one of those for this $20k work.

Great people - were available immediately, super prompt and professional. They got the job done, a little pricey, but they gave me a handsome discount. Their technician, Omar, is a superior plumber

Mario arrived on a Saturday morning sharp at 9am and unclogged our kitchen sink within an hour. He was efficient, courteous, took covid-19 precautions. There aren't enough words to explain how glad and relieved we were with his service. Highly recommend him. The world needs more super Marios like him!

I've noticed standing water in my kitchen sink draining slowly, which I thought was a clogged drain. Called Jorge and he took time to talk with me with my plumbing issue and gave me helpful tips on how to unclog it which I truly appreciate before heading over.  I'd recommend him anytime!

He also helped my ninang (godmother) early this year with her kitchen clogged pipes.  I called Jorge and he immediately went at their place and fixed their pipes in no time!  My ninang was so satisfied with his work.  Two thumbs up Jorge!

Great professional and quick service!

Shamir was friendly, efficient and professional
He fixed the leaking problem in my sink and garbage disposal in under an hour, highly recommend!!

I had a leaky water heater that needed replacement. Works sent someone quickly, but that person was atrocious. He kept trying to upgrade me to  buy add ons that I didn't need and to do the replacement immediately. In addition, unlike all the other water heater replacement companies I dealt with, they charged $69 just to come to my house. When, after several minutes of trying, I finally got some written quotes (on the representative's computer), the prices were significantly higher than other companies. Nor would they give me the estimates in writing; I had to look at them on their tablet and accept them immediately. Nor would he honor any of the coupons on Works' web site. I really hated the manner of the pushy salesman, and decided to forego the $69 fee just to get rid of him. Works Plumbing seems to put all their money into flashy web sites and fancy-painted trucks and costumes for their reps, not into giving the customer a fair deal.

David and George were amazing today...My water heater was leaking at 8:30, and they had it replaced at a great price by 12:30...Thank you both So much!
Bill G

This is the best company ever! The response time and work is done in a timely manner. Angel gave us a quote and had everything fixed with in two days. The price is reasonable. Great team and very polite. I will continue to use there services and would totally recommend them.

These guys are the most expensive option you will find in SF.   Not to be trusted with very questionable business practices.  Also showed up well after the time window provided and then gave me the we don't want your business quote.  Save your time for a more honest and trustworthy professional.

We were hopeful when we read the reviews.  On further inspection, the recent reviews are not so good.  Works Plumbing sent a plumber who was not a journeyman, more of a handyman than a plumber, who had been employed by the company for only three weeks.  Pleasant fellow, but not familiar with his company's policies, and he had to take lots of digital photos and report back to his service manager - who would then not permit work on the diagnosis of the problem, which was the whole purpose of the visit.  Prices cited PRE-DIAGNOSIS for repair and replacement were in the hundreds even thousands of dollars - that is, we were upsold before we even knew what the source of the problem was.  For his part, the plumber had a conscience and did not charge us for the wasted visit.  We have never had a plumber visit like this one - and we hope you can avoid a visit like this one.

Weird that Margaret says they did no work. They were sure in my house for hours and hours and hours and hours.  Yes they were.  No they didn't charge ME for it, they were supposed to charge the insurance company. Bunch of whackadoodlies!

I called them to do a simple job. Our sprinkler head was leaking. We don't use our system so all they did was turn off the main line and capped off the line. They over charged me of $1200.00. There was no turning back and I had to pay. This company is a scam and they rip people off. Don't ever want to call them. This is a warning for all of you. This is in Pacifica on Palmetto Ave. I am speaking for my elderly parents on their behalf.

I recently had some service done by this company and I will tell you that these guys are amazing. I could already tell that they are true professionals before they even stepped into my home. I was surprised that they placed a piece of cloth cover on my floor. Once Joe inspected the leak I had under my crawl space, he gave me several options on what it will take to do the repair. I was at first thinking on doing the cheapest option, but I realized that it is not about the price that they gave me and instead the way and manner they would conduct the work. I am willing to pay any price as long as I know that the results will be worth it. Now after seeing the finished repairs, I will tell you that, yes it was truly worth it.

They are really responsive and nice on the phone.  However, even though I specifically asked them for repair of my water heater, I was given quotes for new water heater installation (plus membership fees of some sort).  The quote for repair was more than double of what the other two water heater companies quoted me.  I think if you need a brand new water heater, they would be a good option.  I didn't mind paying for the visit, but I wish they'd just told me that they didn't really do simple repairs over the phone.

If you have an emergency, then you will need to pay very high labor costs for their services. I was suspicious of the lack of any tangible information from the person who sets up the appointments as to rates and whether the plumber sent has basic parts in their van. Since they charge $49 if you don't except their quote, I took a chance on a simple job. When given the quote of $1178 to install customer supplied single-handle garage utility faucet with supply lines, customer supplied hot/cold shut-off values,  and customer supplied sink drain assembly fitting into new already installed sink, I asked if he was kidding. Basic parts to connect the sink drain assembly to the wall was minimal that he would need to supply. Estimated time to do the job was overly generous when he quoted two hours. Shop elsewhere if you have time as I'll wait for our local plumbers to be available for $166 an hour instead of close to $600/hr.

Works Plumbing responded quickly on our plumbing request and showed up on time. They are very professional and top notch service from start to finish. I highly recommend Works Plumbing!

These guys are top notch.  We had an issue at our house and Jorge took the time to explain everything to us every step of the way.  They are professional and very helpful.  I would definitely recommend Works Plumbing for all your plumbing needs.  5 stars all the way!

OMG best service ever.They are on time super super friendly. They do care for there costumers and work together with there costumers needs. 1000% reccomend.

Called Works Plumbing to come take a look at my water heater and was looking for a same day appointment.  Marc came out to take a look and provided an estimate on the spot and was able to complete the job the same day. Great service from start to finish.  Wouldn't hesitate to use them again.

Work Plumbing saved the day for us! we had a leaking water heater short story it was a mess. Called the company  and got  the same day service. service was excellent and  professional. i would definitely use them for my plumbing needs.

I was in a bind late on Sunday with a leaking pipe.  I turned off the main valve and started calling several of those 24/7 plumbers with no success.  I decided to focus on a local company near Moss Beach and Works was amazing.  They picked up the phone, said someone could not come out late Sunday, but did promise to be there at 8 am the next day.  Not an 8-12 window, but actually at 8.  Sure enough, at 8 sharp, Angel knocked on my door.  He was friendly and went straight to work.  Soon, he found the problem, fixed it, and was finished in an hour.  Not only was the price more than fair, he did a great job, and was clean and courteous at all times.  I was definitely impressed and would highly recommend them. They are awesome, and Angel was great!

I called Works Plumbing and talked to George about a problem l was having in my kitchen and he was able to get a technician out in good timing. Thank you again for a job well done Works Plumbing.

This is the best plumbing company ever. I called and was able to have a plumber sent same day and they sent Angel who has 10+ years of experience and could look at the problem and immediately figure it out. It was a delicate and complex issue with both the water heater and the gas connector cable and he was able to come back the next day with all supplies needed and do a fantastic job. Above and beyond. I can't recommend enough.

Mario was absolutely amazing. He was super sweet and extremely helpful. Would completely recommend them!

Very fast response to my request for a quote.  Same day scheduling and Diego did a great job installing the new faucet.  He worked very cleanly and cleared up well after the job was done.  Very happy with their service!

These guys gave me a good quote at first.  But then when i added some more things they seemed to want to pile all the things in to one price that was super unreasonable.  Seemed like they were trying to make it more complicated on purpose.  Not impressed.

Angel is just that an Angel! He provided me a few options with our bathroom toilet that needed replacing. He went to get the toilet. He came back and a half hour later the old toilet was gone and the new toilet was in! There's a reason why I chose Works Plumbing & Rooter and it was Angel's 5 Star ratings and reviews. You won't go wrong with this company!!

We've been using Work Plumbing for over 10 years now. Always the same great service that we experience. When you need a Plumber call Works Plumbing

I would give zero stars if possible. BUYER BEWARE. We had a sink in our garage where the water pressure pretty much died. We called Works, they came out and told us we needed to replace the faucet and it would cost $1100. My husband said no way, they came back with $850. He said that seemed extremely high. They asked how much he would like it done for (seems odd). He mentioned that he really wasn't expecting this to be more than a few hundred. After talking to the boss over the phone, the plumber came back with $450. At this time, I came in and verified that all we needed to do was replace the faucet. Then I said I would YouTube it or have my dad do it because $450 was still outrageous. That night, my husband took off the faucet and found a rubber stopper that was blocking the water flow. He removed it, put back the faucet and it worked JUST FINE. DO NOT HIRE this company. I wonder if this person who came over is even a plumber. They are completely incompetent and clearly just want to gouge people. They should refund us the $75 they charged to come look at the problem since they didn't even diagnose the true issue.

Horrible service. I called to make an appointment on Tuesday 8-10AM and the technician decided to take the day off that day. They did not call to let me know of this and I waited at home the whole day. I had to call Works Plumbing for them to tell me this and they didn't even bother about it. THANKS FOR NOTHING

Excellent service! We had an emergency with a broken kitchen faucet on a Saturday, David showed up within an hour of us calling the company and replaced it right away. Thank you David!! This company is highly recommended.

I've had them do two jobs at my house in the past couple of years:
    After three other plumbers told me that a leak from our tub/shower into a closet downstairs would necessitate removal of the tub and also all the original tile (vintage 1950's), the works folks came by and suggested that we replace just a small section of tile around the faucets. We bought a grouping of very nice Mexican tiles and then they came and replaced the fixtures and set in the tiles around that and a day later the problem was solved for a FRACTION of what the others had estimated.

   This week I called them to install a new water-saving toilet. They quoted me a price based on just the basic removal and installation. As it turned out the old cast iron ring-plate was horrendously corroded and the plumber had to do some serious improvising to install a new stainless steel plate in it's place.  There was some serious chiseling done during the installation but none on the client. The job took somewhat longer than anticipated but it got done right and they stuck to their original price on the job . . . THANK YOU WORKS!

My kitchen sink at my house has been clogged for the past three days, not allowing us to use it. Jorge helped fix the problem with ease for such a low price and even gave me  90-days warranty! Thank you so much Jorge!
Great Service

Not sure why this business is getting such a high review but my experience with them is terrible. They provide same day appointment and that's the only good thing about them. I would like to have the wax ring of the toilet replaced and the plumber showed up at the promised time. He exams the toilet and left to get parts as he didn't have them in the truck. An hour later he came back, opened the toilet, then determined that it was not the wax ring but the rubber of the flange got defective. He told me that he will need to prefer the parts as they are not available in their warehouse, which I think he was not telling the truth. He then put back the toilet and sealed it, the sealing job was horrible. So nothing was really repaired but he asked me to pay $350, claiming that he opened the toilet and sealed it back so he completed his work. I asked him why I was charged for the initiation fee for $49 which should be credited to the work he did. He said no. He said he was going to call me the next day and tell me when he order the needed parts. I never recreate call from him so I called the company, finding out the he no longer works there. The receptionist sounds nice but never call me back after she told me she would follow up and give me a call back. I guess this is how they do busines.

UPDATES:

Well, where should I start, I live in a high end condo in SF for three plus years and the past few months there has been really bad odor smell coming from the toilet. After discussing with many fellow neighbors experiencing the similar issues, I was advised that the wax ring need to be replaced. The situation got worse during the warm weather so I finally decided to ask for help. I called a few plumber companies and  Works plumbing was able to provide same day appointment so I took it. They even texted me with a photo of the technician before the appointment. There was call out fee of $49 and I was told that it would be credited toward the services charge. The technician came exactly at the time promised.

However, things didn't work out as planned. I was quoted an estimate before the job. After the technician removed the toilet, he was paused and said that he was unable to repair the defective part as what I thought it was. And he told me the parts needed to be backed order therefore he cannot complete the repair on the the day. He then put back the toilet and sealed it back with a bad job on the sealing. And I was charged for what the technician claimed that he completed the job by removing and putting back the toilet. He even charged me additional $49 of the calm out fee. I asked him that should be credited to the service fees but he declined and that it would only waived toward the next appointment.  Before he left, he said to me that he would call me the next day to update me on when the needed parts would be available but it never happened. I called the office and asked for updates, was told that the technician is on sick leave and they have information of what parts needed to be ordered. I waited for another week passed and called back the office, was told that that technician no longer employed there, and they would investigate and call me back. I waited for a whole day and didn't get any feedbacks, so. I decided to leave a one star review one Yelp.

A couple days later, i got a call from the Operation Manager apologizing to me and pronto get things taken care of. I sent him a photo of the toilet and the boot, he then placed orders and scheduled an appointment. The technician came by today and replaced the parts. All I am responsible to pay is the parts as all the labor were waived. I would recommend this company as they do value customers' feedbacks and concerns.

Had to have a toilet replaced and David was great.  He was clear, honest and professional in his assessment of the situation.  Great service.

Jorge was very nice, competent and quick to respond. I called him when my shower drains were clogged up for the first time. Jorge and his coworker were fast and efficient. My water heater went out so I called Works Plumbing. They were fast to respond and fixed my water heater. His rates are very good, He is honest, reasonable and knowledgeable

This company came in and saw what my specific needs were and went over and beyond to meet them . The final product was a Better Tankless Water Heater than I had before and great costumer service.  l would recommend them to any of my friends. A job well done.

David was beyond amazing. I called four other plumbers in a Friday morning and they were the only ones who arrived with the quickness and ready to work! Resolved my leaking sink issue and helped me move a non functioning water dispenser. Works Plumbing are definitely on my vendor list for future use!

I want to describe an excellent plumbing experience thanks to Ryan Agoncillo and the team at Works Plumbing.  The water inlet line to my house had to be replaced.  This is a major repair.  The line was under various sprinkler lines and went under the driveway, so I was dreading the prospect of the repair.

From the start, Ryan gave me confidence that he would take care of the situation.  That absolutely proved to be the case.

* Ryan is a great communicator.  He described his plan of attack and made me comfortable with his knowledge and experience.  
* Ryan proved to be highly skilled and experienced.  He dealt with the inevitable challenges and surprises with confidence and ultimate success.
* Ryan proved to be a true craftsman.  He had excellent attention to detail and made sure that the repair was not only functionally adequate but also attractive.  His joints were carefully soldered, the driveway was carefully repaired, the sod was carefully replaced.  The replumbing of the main cutoff valve was positioned for easy access.
* Ryan's helpers were also very skilled and the whole team was well coordinated and efficient.
* At the end of the repair, I was unable to be at the site, so Ryan sent me 10 pictures of all aspects of the job.  That was an excellent way to end the interaction and gave me a very comfortable feeling.
Ryan's 20 years of experience, his skill and his excellent communication skills made this a good experience for me.  I complimented Ryan and I would appreciate it if you could pass on my compliments again.

Also, I want to mention that Maria, the dispatcher and coordinator for Works Plumbing.  She was a joy to work with and had a very customer-friendly demeanor that I appreciated.  She updated me on planned actions and arrival times.  She always asked if I had any questions.  Many thanks to Maria.

Overall, I would definitely use Works Plumbing again and would recommend Works Plumbing and specifically Ryan Agoncillo to my friends.  Many thanks to the Works Plumbing team!

Mark Baker
May 12, 2019

A great company to do business with! Cristian was prompt, professional and explained in detail everything he found and what he would need to do in order to resolve our plumbing problems. He provided a detailed quote up front and made sure all questions were answered. When he completed the work he cleaned up and left things perfect. I could not have been happier! This is the first plumber and plumbing service I have used in the last 10 years that was professional and problem free. I am glad I found them.

Had a broken water heater. Jorge provided excellent customer service!!! From start to finish, he assisted with the parts replacement process and was able to fix my water heater problem very quickly. Works Plumbing is a professional and honest company that I would highly recommend. A++++++ Rating. Thank you Works Plumbing.

The Works Plumbing and Rooter experience is professional, simple and satisfactory from the beginning when making the appointment until the end when the job is completed.  These guys are super communicative and shared with us what was needed to address out problem with helpful clarity.  Jorge the owner was really nice and went above and beyond installing a couple of hot water heaters.  They will be my go to plumbers from now on.

Works Plumbing came out to fix a sink clog that caused another sink to back up. Very thorough with the job that gave me peace of mind! Thank you!

Efficient and courteous. George takes the time to explain what he's doing. Topped with quality work and it comes with a 60 day warranty. What else can you ask for?

Highly recommend!

Call this man.
I called, his wife took my information and told me he could be there in about 45 minutes.  Jorge arrived around fifteen or twenty minutes later.
I told him the problem he gave me the rate. ($145, which was about the going rate I learned from previous rooter searches on the phone, but none available so soon that day)
Jorge was pretty sure it was a simple clog and he was right.
Done.  Jorge cleaned the site and was very professional.

While writing the check I saw he had a very nice truck and asked him how many trucks he had.  He said he has two but that he had to lay off employees due to the recession and loss of work.

I encourage anyone looking for plumbing services to call this professional.  Help his business grow so he could spread his good work ethic to those who need his services and needs them quickly.

Thanks Jorge

Completely amazed with customer care mindset from George.  When the ordered part came for my water heater, George came as agreed - amazing part was that he came directly from the hospital as he needed antibiotics for nose infection. It was a quick job and we had hot water over the weekend due to George. Thank you again!!

Wow.  What can I say.  I phoned the boss (Jorge) at 10AM to see if he could send someone over to fix a slowly draining shower.  This was NOT an emergency by any stretch of the imagination.  He sent the lovely Mike, at 10.30AM who fixed the shower in about 10 minutes.

Super professional
Fast
Professional
Quality Work
Easy to deal with
Fair prices

Why are you still reading?  Call them!

George was very quick and efficient. He showed up at the promised time and took care of two leaks we had put up with for ages. He needed to source a part, but was able to get it from his supplier and returned in about half an hour to complete the job.  Pricing was reasonable too. Very friendly and made sure to explain everything.  Will definitely use again.

George is absolutely awesome.  Quality work.  Very highly recommend. Honest, fair, and professional.  Don't hesitate to hire him!

Jorge is a Godsend!  He and his assistant, Oliver were professional, polite and extremely efficient. Not to mention, honest!  They explained how they were going to help us get our dryer installed and were very thorough. The provided same-day service and were prompt with their appointment time and even called to see if they could come earlier (such a big plus). Jorge is our go to guy for any future needs regarding plumbing issues. I highly suggest you pick up the phone and call him yourself, you will be happy that you did.

To Jorge, Oliver and his workers, keep doing what you're doing.  Thank you for being so great!

We had an issue with our sewer pipe.  Angel came out and asked me about what my concerns were.  He brought out his rotocamera and placed it in my sewer pipe.  As the camera went down the pipe he thoroughly explained what the camera was showing.  A prior rooter company tried to tell me that I had a cracked leaking pipe.  Angel was able to prove to me that wasn't the case.  Angel was very professional and addresssed all my concerns.

I was a previous 5-star reviewer for Works but today had an unsettling experience.  Maybe a year or so ago Works came to our house, unclogged a drain and charged $125.  I gave a rave review and filed Patrick's card. This morning we found our basement drain was plugged and I called Works right away and was told we'd have a tech between 1PM-3PM and they would call first to say they were on their way.   About 2PM, we heard someone calling Hello! Hello! in our garage and it was the Work tech (Douglas). I explained we had a simple plugged drain, probably toilet paper, and that the whole main line had already been replaced the year before so we knew it wasn't anything major like tree roots etc.  Douglas informed me it would be $475. to snake the drain.   Right.  $475.  I told him we had it done before for $125., and still had the paperwork and Patrick's card and couldn't believe he was quoting $475.  Douglas said he'd call the office and ..they'd send the other guy ~ whatever that meant.  I also called the office, questioned the quote and said I was a previous customer.  The lady said she'd call back...and did in about 10 minutes with a new quote of $275. to clean a plugged pipe.  We took a pass on something that has never cost more than $169.00, from any number of rooter companies in Daly City.   As it turned out, we tried a 1/2 gallon of drain cleaner...waited and hour, stuck the garden hose in the drain and it cleared.  We were lucky.  But, maybe for a senior citizen with no other choice, this $475. quote in the moment seemed a bit over the top.  Just reporting.  My suggestion to Works is they might mention their pricing schedule over the phone for simple rooting.

I called Works plumbing this morning and Jorge was at my house about 45 minutes later!!  He gave me a quote to fix my leaking shower head which was totally reasonable, so he started working right away.

Three hours later he finished.  It turned out the fixture was glued to the tiles and difficult to get off.  Jorge and his assistant got it off and fixed my leaky shower.

We ended spending a little more than the quote, but only for the new part which was reasonable.

They were very polite and neat, cleaned the bathroom after they were done. I would definitely recommend them.

Fast and reasonable!!!

Wow!  I'd give Jorge and Manny 6 stars if I could!  I called them today around noon with a plugged drain problem and they said they'd be right over -- and they weren't kidding.   Jorge was at my front door in under 30 minutes and went right to work.  He was extremely professional, obviously knew exactly what to do and got it done in less than 15 minutes.   And...he spent extra time after he was done cleaning up the area...they actually left my basement cleaner than how they found it!  

The price was at least $20 less than others and the service and customer care were second to none. These guys are THE BEST in Daly City Area.  You can't go wrong!  6 STARS!

After having problems with hot water in the morning, I went down to check the water heater. Water was pooling in the basement from the leaking water heater. Went to Yelp and found Works Plumbing. I called at 8:15am and was told someone would be there between 10 and noon. 15 minutes later I got another call saying that someone would arrive at 9:15. Jorge did indeed show up and gave me a reasonable quote for replacing the water heater. He was very professional. Work was done quickly and he really improved the bracing for the water heater. He also left the garage spotless after the installation. Very happy with the service and will be sure to call him in the future. Highly recommended.

Excellent work done for us. Margaret is very nice and competent on the phone, and Jorge is an outstanding plumber. Great service!

Jorge was great!  I found him on Yelp and saw good reviews, but not too many.  I decided to give him a chance and I'm very glad I did!!  I even went as far as checking his plumbing license number with the state and confirmed that he is licensed and in good standing.    

He did not give me the run around and was straight foward with me about my estimate and the work.  He moved my Washer and Dryer from the laundry room inside the house to the garage.  He had to tap into gas lines, water lines, and drainage adding lots of piping and re-routing them around and through walls to make a perfeft fit!  

The job took two days and he was on time both days and ready to work.  He was polite, courteous and best of all, He gave me a better deal than another plumber I had an estimate with!!  His work was nice and made a great finish while also cleaning up any mess that was left over.  Good job guys!!  I would definitely recommend Jorge and his team for any plumbing work!!  whether easy or difficult, he can do the job!!

I had a backed up kitchen sink on a Sunday and Works was the only company that I could get a hold of (after trying about 3 others). The technician (Jorge) came exactly at the scheduled time and quickly resolved my issue and was very professional and cleaned up everything when he was done. I would definitely call them again!

I have an awesome experience with Jorge Besinga, the owner of the business.  I found him when I was searching for a licensed plumber.  I called several places but Jorge is the very first one to respond and his wife Margaret is so efficient in coordinating the time to meet with me.  Jorge was on time when he met me at my rental property and he was able to fixed the issue in no time.  He is very knowledgeable and his fees is reasonable.  The next time I called him was when I had a gas leak in my primary residence.  Again, he was able to help me and he helped me a lot in saving money by going through my Home Warranty.  Since then, I've been calling Jorge for any plumbing issues I have in my rental property, my primary residence and other properties that I'm managing.  I can always count on Jorge and he's always on time and very professional.  I can highly recommend Jorge in all plumbing issues.  He delivers an excellent job!  Great job Jorge, keep up the good work...

I hired these guys to replace my garbage disposal unit in October 2010 and just had a massive leak a few days ago (July 6th) because the main pipe basically came completely undone!  When I called them back in to fix it, the owner said he needed to charge me for the labor again because the work was outside their 30-day warranty period (either pay it or I can leave...)!  After I agreed to this he proceeded to explain how some of his plumbers haven't been doing a quality job in the recent past and he had let them go.

Called Work's plumbing after reading reviews here on yelp. I spoke to Margret and made an appointment for the morning, and they didn't show up, but Margret called me back to reschedule and they came on time. I was just planning to get an estimate for a drain, and when Jorge and Rafa came the price sounded good to me so I let them do the job. It turns out that I needed to get my pipe's replaced so I made another appointment for Work's plumbing to start the job the next week. They came on time and started the job. Margret and Jorge was always in contact with me to give me an update on what was going on and what they are going to do. The staff is very friendly and helpful. The job is officially done, and they did a really good job and good service. I would hire them again and recommend them to everyone.

So happy I found them on Yelp! My kitchen sink was clogged and pipes were leaking. They came by the same day, they were courteous, quick, efficient and clean! Highly recommend :)

Hands down, The best of the bay. Great price and excellent customer service. Jorge is the man. I dialed the number and in under 5-10 minutes he is right by my door ready to fix the problem. His parts and tools plus the van is top of the line. He silenced the noise in my bathroom and made the plumbing work again. I highly recommend this guy. 5 stars for Plumbing works because it really works!

Absolutely agree with the other 3 reviewers. Jorge/Works Plumbing delivered excellent service all around.

Sunday evening our main lateral drain backed up (again). I called several plumbers and Jorge stood out by far. He was professional - i.e., clear and articulate - in his availability (that night!) and how much his service would cost.

He made it to our house within the stated time and fixed the problem quickly without any fuss. (I know because I've had other plumbers who took longer to fix the same issue or had to go back to get other parts even though I told them the issue on the phone beforehand).

I'd hire Jorge again if/when we face another plumbing issue.

These guys are wonderful! Polite, took shoes off in the house, efficient, clean, and uber professional!  Would highly recommend this company!

We had a very good experience with our toilet repair, that could not get fixed easily by another plumber.

- Fast available
- Professional handling of figuring out the problem
- Clear explanation what is going on and how it can be solved
- Reasonable priced
- Friendly

I had work done by Works Plumbing due to a leaking water heater. They came over, quickly assessed the situation and contacted my home warranty company to ask for the needed water heater. The whole process was relatively quick and they were attentive to the fact that my house didn't have a shut-off valve for the water heater and so I didn't have any water for 2 days(they fixed the shut-off valve issue too). They were there once the home warranty company got them a water heater with three guys and made quick work, about 3 hours, to fix my water heater, flue, and reroute the pipes so that they were all accessible to the shut-off valves of both gas and water. The inspector came by and gave it a thumbs up and I was happy with how they cleaned up the place and did quality work.

Christmas Eve and a broken pipe in back of a tiled wall in my kitchen is about as bad as it gets right? I went through 3 plumbers before I found Jorge at Works. Save yourself the time and money and call Jorge at Works first.
He came out and had the problem fixed in minutes without opening the wall and saving me a costly tiling job. Having done construction work in the past I can tell you this guy is the real deal - great hands and a quick mind. He could have soaked me on the price but didn't.
If you need a good, honest, smart, neat plumber call this guy!

Works Plumbing & Rooter, by far, is the best plumbing service we've had - and we've had a LOT of plumbing work done at our house over the years.  

Our water line underground pipe developed a leak late Saturday and water was coming out through the foundation.  We were frantically calling plumbers Saturday night to come that same night, if possible, to diagnose the problem and propose a solution/estimate.  It's a nightmare when problems like this arise on a weekend. We also called friends to recommend plumbers they used as we didn't want to go back to those we dealt with in the past due to unfavorable results and experiences. We got hold of two that evening who showed up (separately) one full hour or more from the time of our call.  A third plumber said he'd come Sunday afternoon but was a complete no show.  

Not satisfied with the evaluation and horrified by estimates given, we called other plumbers and finally got hold of Works Plumbing on Sunday afternoon after checking them out on the internet.  Jorge Besinga (the boss) was at our door within 20 minutes from our call.  He evaluated the problem immediately and proposed the best, most economical and expeditious solution.  Jorge is knowledgeable about his work, articulate, polite and respectful.  You just knew in your gut you're dealing with an honest and competent person. His price is fair, acceptable and a whole lot less than what others quoted.

All work was COMPLETED TO OUR SATISFACTION within the time stated in spite of bad weather during their scheduled work days.  I give Works Plumbing my HIGHEST RECOMMENDATION if anyone needs a plumber  - I believe they can handle just about anything regarding plumbing and rooter work, and if they can't they'll say so up front

We had a constant problem with our sewer line at our home in San Francisco.
We were very fortunate to find Works Plumbing & Rooter for our needs.  From the moment we called, we had a great first impression with Margaret's excellent customer service.  She was very helpful, and followed through on all communications and steps required to get the job going and completed.  Even the home insurance company representative we worked with was impressed by the prompt  and professional  response Works Plumbing had every time they needed information about this big project.  
Patrick was 100% professional with every step of the job he did.  They finished in the time promised, and did an excellent job. We would highly recommend this company for your plumbing needs and we will certainly hire them again if we need a reliable and efficient plumber in the future.

I scheduled an 8am appointment to check my water heater and they arrived on time. They came back at 11.30 with the water heater and equipment and finished in a couple of hours. Jorge also took  a look at my ktichen and bathroom and made minor adjustment to the sink to increase the waterfloow and sealed the edges.  He also took the time to answer my questions about  plumbing and offered suggetions to make my home better.

I paid Lowe's for toilet installation and the person they scheduled didn't show.  In response to my polite pleas, the overwhelmed no-show plumber called Jorge.  Jorge arrived early and did a great job.  Showed me stuff I didn't know about the toilet (the seat is easily removed for cleaning!), cleaned up after himself really well.  Great plumber/great guy.

George's customer service is great from his receptionist to his workers. Every time I have needed him to come by and take a look at anything its been within the next day or two. All of his work still stands today working just as good as when he left from my kitchen sink to shower head and my bathroom sink. He takes the time to explain what he's doing so I'm not left in the dark. Pricing compared to anyone else in the bay is the best if you want high quality work and on a budget Works is the place!

I have an aguatherm cental heater that no one seemed to know how to fix; not even the HVAC technician.  George was referred to me by my building manager.  At first I was pondering what does a plumber know about heaters.  However, George proved me wrong.  He was funny, professional, and reasonably priced.  He was willing to work around my schedule, even coming in the evening since I work during the day time.  I highly recommend his company.

Jorge, Oliver, and Margret are the best! I have an Eichler home that developed a slab leak in the hot water line. I interviewed several plumbers and the only plumbing contractor that took the time to diagnose and confirm that the hot water line was broken is Jorge. Consequently, for a very reasonable price, they re-piped the entire hot water system in my Eichler home bypassing the slab leak. I am so happy! For the first time in several months, the slab leak is no longer a worry! The new hot water lines are fantastic. Jorge and his team have the BEST communication skills of all the plumbers I talked too. While he was fixing my plumbing Jorge and Oliver checked my blocked sewer line with their camera, fixed a roof leak! Works Plumbing goes the extra mile! I will continue to call them for all my plumbing needs! They are trustworthy, kind, professional, and meticulous in their work! They even brought me lunch!! Please call Works Plumbing for all your plumbing needs. You will be pleased!

We had a slow drainage in our shower, so I decided to look for a plumber.  I made a few calls.  I received high quotes and others were not very helpful or pleasant.   I finally landed on Works Plumbing, they were close by and I had a positive conversation with Mr. Patrick Jorge Besings.  He was straight forward and assured he can fix it in no time.    Mr Besings arrived checked out the problem.  He fixed  it and did extra by fixing the flow of my shower/water.   He did a great job, clean and fast.  I recommend WORKS PLUMBING & ROOTER to everyone!