Best Electric Water Heater Repair in Portland OR

From start to (not even) finish, this has been the worst customer service we have ever seen. Our AC broke and it took 3 or 4 calls and messages to even receive one call back from them. When they did send someone out, he was very rude and condescending, clearly irritated he even had to do this job in the first place. They charged an obscene amount of money for the job that needed to be done and at the end of it, the man left parts on the floor of our garage stating, You guys can finish it and put it back together yourselves. Again, 3 more phone calls before the receptionist, Michelle, informed us we were just being difficult customers and that it was standard practice to leave it incomplete... And hung up on us! For how much we paid them to fix our AC, we expected more than a finish it yourself approach and to be told we are just being difficult. Bottom line: expensive, rude, and a job that is still in pieces on the floor of my garage.

Wanted to provide an additional review (to acknowledge first experience wasn't a fluke).  Professional, timely, courteous, informative, and TRUSTWORTHY!  With so much business out there to be had and honestly, not enough contractors/service companies .. so refreshing to see someone not take advantage.  This company and their service is top-notch.  Highly recommend to anyone.  Today, Chris Fry came out,  solved our plumbing issues, was timely, very informative .. just awesome all around!  Thanks Simpson Plumbing .. once again.  Oh by the way, they had two plumbers out and still came out next day .. scheduled from 11-1 and showed up at 11:15.

Very professional and timely.  I needed to have a washer and sink plumbed in and they did it correctly and pointed out some possible flaws in how I was going to hook it up.  Saved me money from having to go back and fix things in the future.  I would use them again.

I called them on Sunday (knowing they were closed, but I kept forgetting to call). They got back to me first thing Monday morning, and were here before noon. Roy was our plumber, and he was absolutely professional, friendly, and communicative. The previous homeowners had put tile in the bathroom, and poorly rigged the seal on the toilet with two flanges. Roy got it fixed in no time, and at a lower cost than I had anticipated, which was awesome. I would recommend this company to anyone.

We had our water heater replaced by Sean. He was prompt in communicating with us, came on time and wore booties to protect the floor.  He also installed a pressure reducer which had a minor defect, but he came back out and replaced it and also repaired a leak at vanity sink and wabbly toilet all at no charge!  His job was very thorough and looks neat as well.  We appreciate his professionalism and conscientiousness. We highly recommend him.

Terry has a hard time with the truth.
Attached is the actual message sent to Terry Massey Plumbing requesting a quote for three faucets via Yelp.

Just like his business' claim that he follows all guidelines during COVID-19, like him NOT wearing a mask both times he showed up to come into my home.

If Terry cannot read the Yelp request, is not following guidelines during a pandemic, and cannot repair a basic tub or sink leak he should be the last # you call for help.

Honesty is the best policy, unless you are Terry Massey Plumbing

Ti is amazing. He is proactive, personable, extremely helpful, and easy to reach. His advice is fantastic, and he's very thorough. I can't say thank you enough for the great service. I have found a plumber for life.

Keeping it simple

We had a pipe burst and had a group out to look at it and quote us on replacement. Given the dollar amount, we decided to make some calls. John took my call late in the day and immediately let me know he wouldn't be able to help us for a few weeks. After talking over the problem, John expressed concern over the price we were quoted and wanted to help any way he could. Two days later, he was at our house to get us set up with temporary service and will be doing the repair in the next few weeks.

He's been nothing but professional since minute one and I can't recommend him enough.

These folks are AWESOME with a big 'A'.  A frozen water line due to the 'Big Freeze' in PDX today.  And these folks (Jeremy) was there within one hour. Severe water was running down interior walls throughout multiple levels of the house and with only our son Christopher who is living in the PDX place.  They isolated and drained frozen water lines . Thanks so much that Chris was there and notified me as it could have been much more nasty and destructive. And thanks so much that I knew of this great plumbing company (Cornel's).   Jeremy from Cornel's Plumbing was incredibly competent and knowledgeable tracing down the busted water line and isolating it to prevent further damage.  Folks in HI (where I live most of the year) are not used to severe cold like this... of course, climate change is 'Fake News'  according to the Orange one...

I called Trident out and a tech named kyris showed up, he was professional, courteous, and explained everything thoroughly.  he gave me a bid  showing me exactly what needed to be done and I was a little skeptical at first but I agreed to the price as it was much lower than the other to companies in Salem that gave me bids. Kyris finished up the work and I was blown at how good he did! I will now use Trident Plumbing from now on.. 5 stars for the above and beyond work he did at his price. thank you

I just had my hose bib replaced. They showed up early and went right to work. Due to the location of my hose bib, they needed to cut into my wall to replace parts. The reason I'm writing this review is that they fixed it. We had a different company come out about a year ago and they informed me that they don't do drywall and that I needed to figure it out. These guys just covered the hole, there are screws visible but no gaping hole there. I'm so happy and will use them again in the future.

Kitchen drain backed up from too much going down the garbage disposal.  Cameron was responsive, friendly, and efficient.  He did a great job!

Excellent service.  Very professional,thorough and

thoughtful.  Would highly recommend them.

Excellent service. Good communication and timely scheduling. Fixed our issue at a cost less than I had estimated. Will use again for our old house.

Craftwork did all the original plumbing in my house 12 years ago. I have never had a problem with any of there work. It is top quality as I do live in an upscale neighborhood. They have always been prompt with returning service calls. They completed a kitchen renovation early and at a lower cost. When I have add emergencies, they have gotten to me right away. - even adding an unscheduled stop as one of the plumbers was on the way home. I cannot speak highly enough about their work and service. Their costs are always competitive or lower than anyone else.

We called Direct Plumbing because we had a leak coming from our upstairs bathroom through the ceiling to the room below. Chris came out the next day and worked with Belfor, the mitigation company, to find the leak. Our house had been plumbed oddly so it took them awhile to find the leak, but they were perisistent in figuring it out. Chris is professional, kind, easy to work with and knows what he is doing. I highly recommend Direct Plumbing Services.

P1 Plumbing Installed a brand new water heater for our home. He was very professional about the whole process and was very easy two work with. I would highly recommend P1 Plumbing to all my friends and family. He's very hard working and does amazing job. Thank you P1 for your hard work. We love our new water heater.

My landlord tried to use this company to come fix a problem in my kitchen sink (rocks in the supply line leading to water flow reduction of about 70%.) What's ensued over the last month or so has been frustrating to say the least.

The first time they came to asses, they sent a drain tech. She explained she was the wrong type of technician to even be able to assess the issue and that they would send someone else over ASAP. ASAP meant three days later. That technician told me he needed to order a part which would take about a week. They ordered the part and called us a week and a half later, and came to finally fix the problem two and a half weeks after we first got in contact with them about the issue. To me that seems like a really lengthy turnaround time, especially because we could barely use our sink!

Fast forward two weeks later, and the same issue is back. I called to schedule an appointment on Monday, and they told me someone would be by on Thursday. Thursday came and went, no call. They called me today (Friday) saying a tech would be able to stop by at 3pm. I asked them to please make sure that he came prepared with adequate notes from the last fix so that hopefully everything could be resolved in one visit.

Well, they just called me to tell me the tech who was supposed to come maxed out his time on the last job and they can't get anyone out here for another *four* days. The operator was apologetic, but the whole thing just seems fishy to me.

I have never experienced customer service that is quite this difficult to navigate, especially since they didn't adequately fix the problem the first time. I would expect that they would want to compensate for that by hitting it out of the park on this one. Instead, the whole operation seems really disorganized, and I feel that I was not prioritized as a customer because my landlord is paying the bill. Cannot in good conscience recommend this service.

Our garbage disposal died and we needed it replaced. We had purchased one and scheduled The Crew Construction and Plumbing to come and install it. Caden came out and notified us we did not have the correct unit because of the wiring. So we went out and purchased a new unit. Caden needed to reschedule us and had a pretty packed schedule but was helpful and made time for us without any hassle. He is very efficient at his job and I would definitely recommend using this company!

I have a few houses in the Eugene Area and these guys are my first call now.
I have had them install a water heater and other work on a couple of my houses and all I can say is they under promised and over delivered. Both in the work and the cost which was what I was quoted. No add ons !  Extremely good work and they made sure everything was cleaned up before they left. A big thank you goes out to Kevin & his Crew. And today I would like to also thank Tyson for the being on time, the professionalism he showed and the speed of his work.  He answered all my questions without hesitation. Even the ones I didnt want to hear...  I highly recommend these guys !