3 Mountains Plumbing

our main broke and they got here to fix it within 24 hours and did a great job installing a new main line.  Peter, Stephen, Sal and Tyler provided professional service handling the large repair within a days work.  fair price for the work as well.  I recommend

3 Mountains answers their calls right away and had me set up, even if I had to wait a while (expected). Dominique called in the morning and when I said I was at work she was flexible and worked with me to find time in the afternoon. She was very kind and explained everything well, including a video.
The one thing I don't like, and this has nothing to do with the plumbers who come out, is that 3 Mountains doesn't have a range of products. I called my parents (single mom) about the proposed cost of the disposals they carry and they carry and they were shocked at how overpriced their options were. My dad started blasting me with all the well reviewed quality disposals at a quarter of the cost.
But back to the technician - top notch. I will definitely use them again - in fact, I'm already planning to have them back for another plumbing issue!

This company has excellent marketing, which they can afford based on how much they try and take advantage of their customers.

If you read the one star reviews there is a common thread-- this company is gaming their quotes in hopes that people will just pay whatever they say and deal with it.

We have had a whining toilet and leaking shower head for a few months and I wanted to get someone out to fix them. Three Mountains came out and assessed that we would need a new shower cartridge ($60 at the hardware store), a new tank fill valve for the toilet ($10 at the hardware store) and it would take 2 hours of work. Ok, should be around $200 or so, right? Not even close. Their quote is attached, which was for $860. What?

When I asked numerous employees and managers how they calculate their rates, no one could tell me, but instead towed the line of saying, we offer 'upfront pricing' before we do the work. I don't know what upfront pricing means, and neither do they. Every contractor I've worked with provides an upfront price. If I'm reading their business model correctly, they just try to get the customer to pay as much as possible, even to the point of gauging. Some customers walk away, while many just go ahead and pay whatever.

I'd recommend at least getting a second opinion on whatever work you're needing. This company isn't worth it.

I had a sink drain that was stuck and a toilet that needed the water level adjusted.  3 Mountains sent Allison.  She was great!  Very easy to talk to, explained things thoroughly, gave me options and told me how much they would cost before she did the work.  She gave me an overview of my entire house plumbing system.  
It did take a couple of weeks between the time I requested the appointment and when they were here.  They have a busy schedule.  Granted, my situation was not urgent.

I can't say enough about how great 3 Mountains Plumbing is . Always  courteous and professional. I especially want to give a great review of their technician Kenny. He was very professional and knowledgeable. He took a lot of interest and really listened to our concerns. He was also very delightful to talk to !
I wholeheartedly recommend 3 Mountains plumbing .

I'll spare you most of the gross details, but my house had a hole in the sewer line that was causing backups. Best we could tell, the hole was directly under the basement exterior wall making it a pretty big project (and, likely, bill).

I had 3 Mountains Plumbing and another business come out to take a look and give me a bid for the repair work.

Because the hole seemed to be directly under the wall, they both suggested digging from both sides - interior and exterior, in order to replace enough pipe to make sure that the hole was fully repaired. I was told it's about $1000 per foot to hand dig a hole from ground level down to below basement level where the pipe is. We were looking at around 5-7 feet of digging, right next to the gas and water utility lines. Great.

While both bids came out to be about equal, I moved forward with 3 Mountains Plumbing. They seemed prepared to do the hard work and were able to work with me on cost a little bit. They also offer a 3-year warranty if anything were to go wrong with this again, they'll come out to see what's going on.

They got me on the schedule quickly and the work was completed in one day - yes, that includes digging a 6 foot hole by hand. They didn't mind me popping by to gawk at the giant hole in my yard. They also brought a TON of trucks, it was funny to see the street covered in orange vans. They left everything tidy and they let me know I may need more dirt for the exterior as the dirt they re-filled it with settles. Their concrete partner came out about a week later to patch the interior.

Overall, communication was thorough, work was done swiftly, and I believe it was done with quality as well. The bill was tough to stomach but I don't believe it was out of line from industry standards.

WARNING: DO NOT USE THIS COMPANY. This is a long review but we feel it is important for others to hear our story.  
Our basement floor drain failed. We had a technician from 3 mountain plumbing out. They were nice and got us to commit funds to open up where there appeared to be a break. After opening the hole they told us there was a break further down the line and we would have to do a full replacement. We got a shiney pamphlet saying what would happen. That's where things got bad.

Our floor drain started to completely back up, but we were weeks out from the replacement. They came and did something but the communication was so poor at this point we had no idea what they did.

When they opened the trench they did it on a Wednesday. We were told it was a three day job and they were ready by Friday. Problem was our city doesn't do inspections on Fridays. That left the trench open for the next week and we got a massive storm turning yard to muddy mess.  Naturally after the inspection the water main that at this point had been exposed and hanging in the air for a week failed.  They still filled the trench despite the fact that we now had to replace the water main.  When they replaced the water main, they couldn't make the 90 degree turn into the house with the slant drilling machine. So they had to open another trench through the front yard and drill through the house foundation, completely rerouting the water line.  Oh and they never told us any of this until they completed the work despite the fact that we were both at home.

They told us they would be back the next day to grade the yard with some good topsoil and spread seed. One person showed with four bags of soil and kind of threw it around. Then tried to use a sawsal to cut the now dried ruts around the yard. They also forgot to spread seed and we had to remind them.  They left the trench supports in our front yard for at least another week. We had to call and remind them to get them. Now it's January and it turns out they did not close the permit for the water line.  We have called several times and cannot get anyone on the line to talk with us on this permit issue.

I would NOT recommend using this company. Communication is poor and they do not follow through with what they say.  They left our yard trashed.  All they really wanted was to get us to sign the contract for the work and take our money. 100% satisfaction should not be expected from this  company.

I've had them do some work for me and it was well done.  The crew was responsible and when asked they adapted and did good work.  But it was very expensive, like over four hundred per hour per person expensive. That's moderate grade attorney expensive.
I called them for a leaky valve on a toilet and waited two weeks for their initial assessment.  The person they sent was professional and after looking at the valve she went to her truck to look for parts'.  She came back with four estimates, and no parts, ranging from replacing all the plumbing in the entire house to replacing just the leaking valve. The cost to replace just the valve was $700 and the cost went up if they damaged anything while replacing the valve.
This is the little valve that connects the toilet tank valve to the house water supply. It's a $9 part. Unscrew the leaky one, screw in the new one, you're done.  They were afraid the plastic house pipes might crack when they tried to replace the valve - but $700 was the price if the pipe DIDN'T crack.  It went up from there if the pipe cracked.
So , i shut off the house water by turning one valve, unscrewed the internal parts of the valve and replaced it with a new part from the Home Despot for $9.  Total time from turning off the water to finding the party to installing it, one hour, and I know nothing about plumbing.    Any competent plumber would have known to do this and gouged me only $150 for the time.
This is a very well run company, they do good work, but it's very well run mostly to fleece you at an outrageous rate.

I'm a retired Vietnam Vet, wife and I on Medicare, Mom 91 lives with us.  We had a sewage pipe problem and 3 Mountain was going to fix it, for 11K!
They never showed up for the appointment, tried to claim I had date wrong. No calls to let us know they were not coming.   Terrible stress . Poor communication lines within the company .

Terrible customer service.

Scheduled for a worker to come out 3 weeks in advanced. Re arranged our full days schedule to be home. Was called the morning of scheduled service saying they couldn't make it until the afternoon. Sat around all morning and waited until the afternoon for them to call again saying they won't make it that day and could schedule out in another 2 weeks?!

Totally unacceptable. No acknowledgment of being inconvenienced. Do not give this company your money

My bathroom faucet angle stop was seeping and needed to be replaced. The pipe coming from the wall was loose, however, so this needed a careful touch. The person they sent out did not have the knowledge or tools to handle a tight/stuck angle stop. After tearing the sheetrock by pushing down too hard on the supply pipe, the person told me they were too nervous to continue the job. They called their manager and then left. No follow up from the office, basically just left me with a leak. I called another company and they took care of the whole project.
When I call a professional plumber, I expect the job to get done and if the right personnel or supplies aren't available in the moment, then I expect a plan and a follow up appointment.

Talk about unqualified, unprofessional, and just overall weird!  Peter came to our place because we wanted to change out our shower valve and have an idea of the price associated with installing a wet bar. We also had, what we thought would be, a quick question about the drainage in our garage.  

This guy had absolutely no idea what he was talking about the entire time. He thought the drainage was broken, multiple plumbers later stated the small amount of water was normal and helped to prevent sewage smell. He didn't know how to replace the valve without ripping out the drywall, and I had to actually provide suggestions on how to do it. After thinking it over, he realized my idea made way more sense than his.  

The weirdest/worst part though was when he brought out his tablet and proceeded to sit on the floor in our hallway writing bids FOR OVER AN HOUR. We had no idea what he was doing, but he sat there typing out SEVEN BIDS. NONE of which were what we actually wanted done, and the prices were comical. $45,000 to have the plumbing redone in the entire house?! That's more than twice what it should be! And that's not even what we asked for!  He just kept typing and saying how fast things would be once he got going, but after over 2 hours of him doing absolutely nothing we had to eventually kick him out since we had to go.  

This guy, and company, are such an overpriced mess. STAY AWAY.

DO NOT USE 3 MOUNTAINS PLUMBING!!!!
Cancelled TWICE at the last minute due to emergencies.  I can only assume emergencies pay more. Ridiculous company.  Avoid them!

The sales people get commission through their unethical tactics by charging minimally on the front end to give major high-dollar quotes. Their low upfront cost (like a fast and cheap $30 site visit and free scope with cleaning) is their way to convince you of outrageous repairs and projects. Just please source alternative options and opinions (of which 3 mountains will absolutely not offer or share with you unless it's a good profit for them). Daniel tried to fear me into needing a main line repiped immediately when I just needed a hydro jet cleaning to clear my line of a clog and be told (by an ethical company) about healthy water levels in toilets and types of toilets to keep my pipes running more smoothly. Daniel lied and said the only way to get to the pipe to be able to hydro jet was to break ground, excavate 7 feet down, then break the pipe. This is an outrageous lie. This company sells major services and sales people make commission, which unfortunately has led them to capitalize off of deceitful behavior to get the big projects. I won't get anyone in trouble, but the industry knows 3 Mountains to be extremely untrustworthy and unethical.

Our drain was back up so I called 3 Mountain Plumbing.   They arrived the same day while I was at work and my wife was at home.   Shortly thereafter I was called and told it would cost over $1,000 to snake the line under our house.  While this was very expensive I agreed as my wife was totally stressed out.  They went on to say that there was a sag in the line under the house (it's suspended in the crawl space) due to the backup and the strapping had broken that supported the pipe.   The strap would need to be repaired and they would have a plumber come by later in the week to do that.  (I thought they were plumbers!). A couple hours later, I was presented via email with two bids to totally replace the sewer line from the house to the sewer line.   One for $18,000 and another for $30,000 along with a financial plan and a button to Just click to accept the bid button.  They called and explained that the drain line had way too many twists and turns and was the problem.   It needed to be completely replaced or I would continue to have these issues.   Clearly they do this a lot.

My house is only 12 years old....  Long story short, I questioned  them the following day why they said the clog was under the house but they needed to replace the entire line from the house down to the sewer line, they came back and said it was a mistake and to disregard the quote.  Furthermore, they said when they scoped the line, it was not clogged and the clog must has fixed itself.  

So, I located and called the plumber who installed the line and he agreed that we for whatever reason, the pipe should be adjusted under the house to give it a little more slope since it wasn't draining well.   I repaired the strapping myself with a nail and 5 minutes.  My plumber will swing by this weekend to make the adjustments.

So, as it relates to 3 mountain plumbing, I paid $1,000 to clear a clog that was not there, had to repair the strapping myself, plus nearly approved a $30,000 pipe replacement that wasn't needed.   I should bill them for my time and the grief they subjected myself and my wife over the two days I was unfortunate to have worked with them.   Unfortunately, they have shown themselves to be untrustworthy.   Do business with them at your own risk.

The plumber, Klint, was great, but when he pulled up their pricing for what they would charge me, I was shocked and I could tell even he was embarrassed.  I needed to replace 2 elements in my hot water heater.   These are $30 parts.  Klint said it would take about an hour.  The price: $899!  I assume that means they were charging over $800 an hour for labor.  The consultation was only $30, which is a great price, but the cost to do the repair was just ridiculous.  I later learned that this company works on commission, which is why they are so expensive.

Over the years I have used 3 Mountains plumbing for various projects and found them responsive, reasonably priced and their work high quality. However, based on my last experience I WILL NEVER USE THEM AGAIN. I purchased all of the necessary hardware for a master bathroom shower replacement. They were booked out a month but it wasn't an emergency so, no problem. This was a very simple job with direct access to all pipes from a panel in an adjacent closet. When the Technicians arrived they surveyed the job and spent 30 minutes in their truck writing proposals for things I did not need or want (New water heater $3,438, new tankless water heater $15,683, Shower head replacement using their hardware $2,159). They quoted me $1,659 to replace my shower head, mixing valve and trim using my hardware. I was shocked at the price but agreed to proceed, thinking I may have underestimated the difficulty of the project. It took a maximum of 2 hours to complete the swap. Simple math;  !,659/2  =  $829.50 / per hour !!!.   After a little internet research on plumbing fees  this was 2X-3X what I should have been charged. I complained to company management who pretty much said They are plenty of other people out there who are willing to pay that amount. What arrogance. Unless you are willing to be ripped off DO NOT USE THIS COMPANY!!!

We have had several needs with plumbing and the ethical, technical, professional approach that each of the plumbers has when they come to help is very knowledgeable and professional.  We have had several issues that we needed help with because our house has issues because of how it was built originally (1996).  With thorough and careful inspection each plumber has found a effective 'cure' for each issue.

I got a flyer in the mail for a free estimate and scheduled an appointment for about 3 weeks out for an 8am arrival. I'm not a remote worker so I had to schedule to be home on that morning. At 8am on the scheduled day, I called to make sure someone was coming and had to wait for a call back. 30 minutes later I got a call saying they were still working on backlogged work and would not be able to make it. The caller stated they knew the night before that they would not be able to make it to my early morning job, and then asked when I wanted to reschedule. I told the them that I would have appreciated a call the day before so I didn't have to waste my morning waiting for them. I then wished them the best of luck and will be looking elsewhere for a more reliable service.

I had water backing up out of my floor drain in basement. I called 4 different plumbers without any response back. I called 3 mountains and actually spoke to a live person named Victoria who was so helpful and friendly. A technician named Estley came the next day first thing in the morning and attempted to clear the drain but the issue was a bit more than expected. He had Daniel come out to run a camera down line to find the issue. After a few hours they discovered the problem and fixed it temporarily and then to my surprise were able to schedule the repair to fix the line two days later instead of the usual week. These two men were awesome. They were friendly, helpful and just wonderful guys. Believe it or not it was like talking with friends. Daniel was able to lower the cost for me and explained everything in a way that was clear, easy and not overwhelming. He is my hero. I was overwhelmed and panicking that it was going to cost thousands to fix. He went through all the scenarios and how to fix them without breaking the bank. I will definitely recommend this company to my friends and neighbors. Estley and Daniel are rock stars!

Jeff came the day after I called. Friendly, professional, thorough, and easy to talk to and be with. I've hired 3 Mountains Plumbing a few times before (originally referred to me by a neighbor)--after first vetting about a dozen other plumbers!--and I chose them over all the rest.

We had water heater issue. They come out very quickly to fix the issue.  They are extremely knowledgeable and reliable.
We also use them for another plumbing issue couple years ago.
Price is reasonable. I would recommend them to anyone.

Amazing friendly service!! 3 Mountains Plumbing was able to come out during the snow storm and was able to unclog our main drain! No other company was able to make it or even give us a time frame on when they could show! Having 2 kids and a pregnant wife made the clog a nightmare, but Steven Morgan and the guys saved the day!!

I intended to write to warn the others about 3 Mtns Plumbing but I see from the other reviews that the word's already out. Here's what happened to me with the crescendo of disaster just today.  

Bathroom sink faucet valve is stuck. Can't turn the water on.  Kohler sent a new one (Free. Warranty). Service to replace the valve was scheduled in February for about 1 month out. Sigh but non-urgent so whatever. On the day of service they called to delay arrival. Then they called with another delay saying the technician [they're not called plumbers, apparently] was hung up on another project so we rescheduled for a week later. Bummer but these things happen.

So 6 days later my wife lets the first technician for the day in for the rescheduled appt. I got home as he was leaving. Said he didn't have the right wrench for sinks [though the job was booked as a faucet valve replacement], he's only outfitted for water heaters. Someone else is going to come. Oh-tay. That happens too but you'd think the project tools would match the project description. Whatever. It happens. So the next person comes out, she has the Basin Wrench but it's way too small and she says she can't get the nut off under the sink with a crescent wrench. I'm guessing because the job requires a basin wrench. Just a guess. That's what the other technician said. She proposes cutting my faucet fixtures apart to get them out and me buying a whole new set with an estimated cost of around $850. I say that I'd like to see what happens getting that nut off using the Basin Wrench I keep hearing is made for that purpose but one that actually fits. She says okay, we'll reschedule. Crickets.

I end up calling 3 Mtns again asking if someone can come out with the correct wrench in the correct size to please remove and replace the faucet valve that won't turn. That guy showed today - so we're now about 2 months into this thing.

Marc calls me, says he's on his way and says it'll cost $447 to replace the valve. I say: Sounds a little steep doesn't it?  He says look guy, if it's that easy then why don't I go ahead and do it myself. Do I want him to come or not?  I'm 2 months in. I need the sink. Yes please fix it.

He shows up, knocks on the door and my shorthair pointer and I go to the door. Dog's sniffing him, he gives it a few token pats, asks the dog's name and I say let's head to the sink or we'll be here a while with the dog sniffing.

Marc looks at the faucet,
confirms it won't turn, takes some iPhone pictures of the underneath, tells me this isn't an emergency [where'd THAT come from?] he's going to have to work up a new quote to rebuild this and that and he's off to the races. I ask if this is a different quote than the $447 he said over the phone about a half-hour ago. Yes it is. I ask well what all is involved in this project; don't you just do this that and the other thing? His response? He tells me I've been a fukking ass to me since he got there [some 4-6 minutes and one dog petting earlier], why don't I watch Youtube and do it myself.  I said I did watch YouTube, it looks pretty straightforward but I don't have this elusive basin wrench, don't want to buy one for a one-off so I called you guys for convenience [not expecting to get bent, of course]. I just want to know what-all's involved in this project that he's working up a new quote for from the one I just got from him.

He swears at me, he's surly - I ask what's up with the swearing and the attitude. He says yeah, that's right, I'll fukking swear at you. Then you could see the light bulb go off above his head. He tells me: You know what? I'm taking a pass on this. I'm not going to work for you.  

Suit yourself, Marc from 3 Mountains Plumbing.

So it's out the front door he goes. From knock-knock to out the front door for good I'd say 10-minutes tops with his fukking ass to me since I got here an unsolved mystery.  I'm guessing he didn't like me asking what all was required for the project that he was now re-quoting but I seriously don't know.  

Too bad my 2-month disaster ended so poorly because years ago 3 Mtns did a big 5-figure job for me and I really liked the crew, the bill was a tad steep I thought but I thought fair. So I called them for this faucet valve. Times change but that was clearly my mistake to call. That mistake will not be repeated. But their new commercials are kinda funny so there's that.

I called a different plumber a couple of hours ago. They'll be here tomorrow morning at 8. Estimate is $110. Think about that.

You all make your own decision, obviously, but I'm never going back to what, in my opinion, is an erratically run, disorganized and epically unprofessional 3 Mtns Plumbing. From the other reviews I've read, I'd say I'm far from alone.

Don't use 3 Mountain Plumbing unless you want to play phone tag, cancellations, high prices, inferior work, and quoting non-existent issues needed.

I initially agreed to have a new water heater installed at 3K: Very Expensive (this did include 9 yr warranty & a cheap nondescript kitchen faucet & install)

Within a few months I noticed cloudy water. I called & left messages, setup appointments: no shows. Finally on the third try the plumber came & said that the anode was defective on this water heater & another client had same issue: the anode was disintegrating into the water! They claimed no health issues?!

The plumber said I needed an additional $450 to purchase an expansion tank on top of my water heater because I have a water pressure gauge. Okay

THEN, when I turned off the water, it would sometimes make a squeal sound & I noticed louder pounding on my pipes when washing clothes etc.

3 Mountain Plumbing came out. The sound didn't appear BUT they had 3 bids to fix the problem starting with the highest bid at 8K to run new water service plumbing to house with new valves etc.

Long story short: I searched on YouTube & googled the issue. I simply tried to just turn down the water pressure with my handy dandy screwdriver and what do you know?

ISSUE SOLVED! I saved $8000 dollars!

WOW! I had a plugged toilet. It was a nightmare because we only have the one toilet. I actually broke TWO plungers and pouring an entire bottle of bleach, a box of baking powder and two bottles of vinegar so you gotta think that's one helluva clean toilet. I called 3 Mtn Plumbing and played phone tag - it was annoying until I finally connected with their office while I was at work. They assured me a tech would call and be out the next day (Saturday) when I would be off my work to be home. I got home late at night with a new plunger and fixed my toilet. YAH! I called them back and explained I fixed the toilet but there was worst clog we'd been dealing with for 4 months that prevented us from using our washing machine and the sinks to wash dishes. They seemed a little confused that our tech wouldn't be able to help us and just make an estimate.

Well, our tech was AMAZING!! Andrea J was professional, friendly and strong! She gave us an estimate of the problem and FIXED IT! Her knowledge was excellent and she talked to us not at us. She treated us with respect with a genuine attitude that I'm very grateful. When we need plumbing from 3 Mountain Plumbing I'll be asking for her professionalism specifically and settle for no one else. Andrea J fixed the issue, gave us great tips to keep the pipes clear (which I've heeded) and am so happy to be able to use all our plumbing without fear or concern. Did I mention the two week return option if anything gets clogged free of charge?

This is a great company. Oh wait, the price point? Only $94 to fix that clog that cost us time, energy, money and headaches. Such a great deal and a great service. We are loyal customers now. I'm not looking forward to another clog but I am looking forward to their excellent service if indeed that happens.

If you have a leaky faucet or need a new water heater, it might work out okay. But if it's complicated at all, you will experience endless voicemail and phone tag. We had multiple occasions where the technician didn't show for the appointment without calling. This caused us to sit around a all day waiting. But, the icing on the cake was when the plumber cut through our gas line and refused to fix it without re-plumbing the whole house from the meter in. Walked out leaving us with no heat and no indication of when they would be back. They just don't care.

Update:
After a rather heated discussion with some suit over at 3MP, they reluctantly agreed to repair the gas line they cut during the drain install. So now we have a working drain and gas. That took 3 days, but, at least some progress.

Update 2:
City inspector came by today. The drain failed the inspection. Improper Venting. He did say we can continue to use the kitchen while 3MP tries to figure things out.

Update 3:
Today there was a knock on our front door.  After a little of confusion, I figured out the gentleman knocking was the city inspector. Unfortunately, he was supposed to meet 3MP here for a second attempt at the inspection. Unfortunately, 3MP weren't here. I told him I had no idea what the plan is. I.e. no contact from the plumbing company. No clue. So he left. 15 minutes later, 3MP called saying we have an inspection today. After telling them of the the situation, they called back saying the inspector won't work with them. Can't say when the inspection will happen. So we still have a huge hole in our family room floor, and no plan to fix it.

Classic bait  and switch. Company advertised drain cleaning for as low as $93. Five minutes after arriving, drain cleaner said it would be $300 to clean the drain and make a camera inspection of the sewer line, which I did not want. i negotiated for $200 to clean the drain only, offering that because I was in an emergency situation  and he knew it. I had asked about the ad for cleaning for $93 and he just shrugged off the question, implying he didn't know about that. Don't expect this company to stand behind its claimed prices. Drain cleaning is a simple process and there should be no variation in fees if the company is honest about its advertising.

This company is overpriced, non-responsive, dishonest, and basically a sham of an operation. Stay away and rest assured that even a plumbing emergency is better than dealing with them.

This company advertises a $93 main line clog special, but don't be fooled - it doesn't apply in most situations.

I had a clogged line in my basement which i thought was main line - drains both the kitchen and clothes washing machine. Plumber arrives and says it's not technically the main line, quoted different options between $300-500. I opted for the $300, took only 5 minutes. Seems like a meaningless distinction and felt misleading.

We're so disappointed that we worked with 3 Mountains Plumbing. They won't share their hourly charge when they do estimates (they just say it's $30 for the estimate). They ended up charging us over $415/hour for a leak repair in a basement bathroom. We shared our concerns with their customer service rep over 3 weeks ago and have checked in 3 additional times and they never reached back out. Their pricing is neither competitive or transparent and they take advantage of folks who don't understand that the projects they are bidding high are actually not all that complicated. We certainly won't work with them again and would recommend that folks get multiple bids on your projects. In hindsight, we wished we would have.

Clint and his team did a great job with the end to end experience!!!  Especially trouble shooting and root causing our situation and ultimately the corrective actions, WELL DONE!!!!!!!!!!!!!!!!

Worst customer service ever experienced.
We spent over 16,000 and the job wasn't even completed correctly.
Would never recommend this company

I hired them to replace a burst supply pipe.They have done the job. BUT $7500 is a lot of money for a repiping!!! They gave me the quote when I got worst situation, and completely rip me off. After I sign the agreement, I got quotes from the other plumbers, same job only $3000! When I was trying to cancel the project, they said I have to pay $2000 because they installed a temporary pipe! , 3 hours job for $2000, $700/hr???  Folks keep calm even getting worst situation and get quotes as many as you can! If you have to use them Read Agreement CAREFULLY before you sign on any agreement! The cancellation fee is HUGE!

My main sewer drain was completely clogged.  Corey came out and he cleared the line in no time.  Due that it was a main line issue, they also sent out a team to scope the drain to identify any issues.  Great service, great attitudes, friendly and knowledgeable! All for only $93.00! No bait and switch, no hidden charges! Highly recommend this company!

Wow. So I called to get my mom's toilet fixed after looking at their service area map AND seeing a truck in town and I got a very unhelpful We don't come to Fairview and a hang up by the receptionist. No, I'm sorry, can I suggest another company? or anything. Sad that the receptionist is having such a bad day...and sad my mom's toilet still doesn't flush.

Alex came by and looked at breakers for $30 fee. Didn't even open the unit. Came back after making up quotes for levels of diagnosis. $30 do nothing. $160 open the unit. $340 for really figuring out what was wrong. $7500 to replace. I asked him for a quote on installing a faucet that I had and he quoted $759. At that point I asked him to leave because I thought he was just trying to price gouge me. A second company came a couple of hours later and found the GFCI WAS TRIPPED BELOW THE HOT WATER HEATER. FIXED!! Don't trust these people. Alex didn't even know enough to check for a GCFI ON THE UNIT.

I called them out for a clogged bath drain. Their tech told me a convincing story about how the plumbing was old and unserviceable because of an older style junction. They then had a journeyman come out who did a good job of convincing me of the tech's story. And presented a $5,000 estimate to open the wall and run new lines from the upper story. Plus the cost of drywall and relocating renters.

I called Mr. Rooter, and they had it cleared in 20 mins by going through a different fixture that was closer to the clog and more logical to start with. 3 mountains didn't even check whether the sink drain and tub drain were both clogged.  

One could just call it incompetence. Or you could wonder if it was an attempted scam. Not sure I'll ever know. But either way, beware. And ask for a second opinion.

Jason and the team did an excellent job on our huge repipe project. They were prompt, professional, wore their masks the whole time, explained everything as they went, and even finished early! Will definitely come back to 3 Mountains in the future.

Septic system needed to be decommissioned & hook up to city

They were quick to respond & scheduling was within a couple of weeks

They were great to address and respond to any concerns or questions throughout the process

They put boards down - walking & wheelbarrow- so that they would not disturb our landscaping  & break our stone walkway.

My favorite thing to share is the neighbors overheard Jon & Robert  talking while working and in observing the work she responded: -  that must be a great company because the coworkers truly are enjoying the work that they do & they clean up end of day & they are very respectful to property - can I get their contact info

Thanks Jon & Robert for treating our home as you would yours

Highly recommend.

Tristan showed up on time, was courteous, professional and did excellent work repairing a basement pipe that was leaking. The problem was fairly complex, but he explained everything very thoroughly and we were able to replace a few parts and fix this problem. This was our 3rd time calling/using 3 Mountains and we continue to be impressed by their staff and service.

We did initially get scheduled a week-out, but got bumped up to the next day due to a cancellation. Don't get too flustered if there is a wait, you'll prob get in sooner.

After the ice storm this past month we had one of our units water heater unexpectedly start leaking pretty badly. The cause was likely completely unrelated to the ice storm but the aftermath of the storm created quite the hurdle to get an emergency repair done. Every local plumbing company was completely booked out. Some were turning us away immediately. After calling 8-10 different handy man services and plumbing companies we were pretty much at a lost. 3 Mountains was out last call and I wish they were our first. From initial contact to complete water heater replacement we felt like a priority to them. I was told by the dispatcher/scheduler that based on our issue they were going to immediately prioritize our call. They were able to get a tech out to assess the issue that same day and the problem was solved in a 24 hour window. Super impressed with their professionalism throughout. I'm sure we could've waited for cheaper but I'd pay the premium again if this is the service that comes with it.

My plumbing is old and backs up at lease once a year.  I've used 3 mountains plumbing before and was happy so I called them again this year.  My sink backed up last night.  I called them this morning.  The said they would get someone out today.  I was very happy I didn't have to wait until Monday.  Nicholas came out, was very professional and got the drain cleared out.

Compare whatever bid you get from 3 mountains. Their prices are absolutely ridiculous. I had a big job done for 1/3 of  3 mountain's bid. Don't know a lot about the quality of their work, but it's not 2/3 better than other companies. Get at least one more bid when dealing with this company. You will be shocked.

Most of the negative reviews about 3 mountain are about pricing, but this one is about lack of training and poor policies. I've worked with many plumbers and other types subcontractors. I called 3 mountain about getting some finish trim installed (bath tub and faucet) and have never been told by any that they need to speak with the homeowner for legal purposes.  There is no legal reason why they needed to speak to the homeowner. As a licensed general contractor, we are allowed to perform work on the property based on the scope outlined in the contract WITH THE HOMEOWNER. Train your employees better and don't make ridiculous policies like this unless your staff understands them and can communicate about them. Glad I avoided what sounds like a big headache to work with this company.

Excellent work done by a wonderful service provider Andrea!
Thank you for the good work done!

Very pleased with the service I received from 3 Mountains.  The water line to the house broke right before Christmas which caused all kinds of stress.  I called 3 Mountains and they were able to get to me within a few days.  They sent Marc to inspect and quote the project.  He was so kind and knowledgeable and I immediately felt comfortable with him and the choice I made.  The water line was replaced within a day and a half.  They kept me up to date with everything going on and got it done with little stress!   Everyone in the office and all the gentleman that came to the house were super nice!  They're gonna be back this next week to replace the sewer line!  

Also, a water line and a sewer line are pretty hefty projects.  3 Mountains gave us the best pricing by far!  (I called several plumbers.)

10/10 would recommend!

This is a great business to work with. They were very responsive to our concerns and quickly addressed all issues in a timely basis.

We had a severely blocked toilet that needed help, and Evan was quick and communicative regarding the options and getting it fixed. He also advised us on what to expect with our future needs regarding a leaky valve, and made sure we were set with the necessary follow up appointments before leaving. We highly recommend 3 Mountains for your plumbing needs!

I need replace my water tank, and the guy came quote for $2K.  This is 50 gallon bradford white water tank.  I know retail price is about $700 and 3 hours to finish. It is way overpriced quote. I refused and had another company coming performed same job for $1200.

make sure you compare the price before taking their bid..

I think that this is a scam that this company and other are doing. I call them to make a connection to sewer of an ADU. They told me that they will charge 12  thousand dollars and will do a drilling underground to avoid digging.  They charged me $6000 to start and at the appointment day the utilities companies marked the points were they have underground pipes or wire. They came with an excavator and several people and started digging at the point were the pipe was going to joint the sewer line. They were surprised that they found stones in their way and told us that they couldn't do the drilling. So the digging was going to add 27 thousand more. I told them that I can't afford that. Making this short we received back a 2416 dollars check, in one day ordeal they bite a chunk of $3583.50 and I have nothing done. I got at the same time a quote from Apollo for $12 000 for drilling but to the center of the street where the main line is. I know that they have to pay the city for doing that work and so, it was too cheap comparing to 3 mountains. I am pretty sure that if i chose them they do the same scam. Everybody knows that the soil in this area is full of stones. Why they keep offering drilling when they know that is not suitable for this kind of ground?

My landlord tried to use this company to come fix a problem in my kitchen sink (rocks in the supply line leading to water flow reduction of about 70%.) What's ensued over the last month or so has been frustrating to say the least.

The first time they came to asses, they sent a drain tech. She explained she was the wrong type of technician to even be able to assess the issue and that they would send someone else over ASAP. ASAP meant three days later. That technician told me he needed to order a part which would take about a week. They ordered the part and called us a week and a half later, and came to finally fix the problem two and a half weeks after we first got in contact with them about the issue. To me that seems like a really lengthy turnaround time, especially because we could barely use our sink!

Fast forward two weeks later, and the same issue is back. I called to schedule an appointment on Monday, and they told me someone would be by on Thursday. Thursday came and went, no call. They called me today (Friday) saying a tech would be able to stop by at 3pm. I asked them to please make sure that he came prepared with adequate notes from the last fix so that hopefully everything could be resolved in one visit.

Well, they just called me to tell me the tech who was supposed to come maxed out his time on the last job and they can't get anyone out here for another *four* days. The operator was apologetic, but the whole thing just seems fishy to me.

I have never experienced customer service that is quite this difficult to navigate, especially since they didn't adequately fix the problem the first time. I would expect that they would want to compensate for that by hitting it out of the park on this one. Instead, the whole operation seems really disorganized, and I feel that I was not prioritized as a customer because my landlord is paying the bill. Cannot in good conscience recommend this service.

I'm sure someone else will do it for cheaper whatever it is.

I had a leak in my water line somewhere and paid the $30 to have them come out and look for it.  They were quick to respond, showed up on time, and were professional.  They looked through the house and determined it was outside.  Evidently the $30 doesn't cover them locating the leak underground.  Then they gave me an estimate of over $5000 to fix it.

I declined and paid someone else $350 to locate the leak in the yard, I spent an hour with a friend digging to find the line, then spent a few hours figuring out how to install a $15 part to fix the leak (would have taken a real plumber maybe 15 minutes to do).  So I fixed the leak for $365 and half a days work when they wanted $5k.

Plumber came early on Tuesday to find a leak. Couldn't find anything obvious so we decided to pay $1400 (potentially $6000) to move to the next step, Leak Detection and fix. This required a $700 deposit, this charge came out immediately.

Then.....nothing. No follow up. I even called multiple times to find out when my Leak Detection might be scheduled. No one called me back.

Finally this morning, Friday (my water has been turned off this whole time) I received a call from the original plumber who told me I think we dropped the ball here. NO ONE SCHEDULED THE LEAK DETECTION. I wasn't on anyone's agenda to follow up or do any of the work...all while waterless.

What's even worse is the Plumber was able to get the Leak Detection scheduled on the exact same day as he called, this morning. Had absolutely anyone done their job right I'd be days into this process instead of feeling like I made a bad decision choosing this company.

Again....they took my money IMMEDIATELY but had I not called I suppose they would have just not done the work?

It's too late for me to start this process over again but if I were you I'd check with other companies first.

These people want $617 to swap one kitchen faucet for a new identical replacement faucet. I repeat, $617 to swap out an identical faucet!  When we asked how long it would take, the tech admitted it was approximately a 30 minute job. So, these people are charging $617 for 30 minutes of work. No additional parts, straightforward replacement.  After they left we checked on homewyse.com and got an estimate of $200-$300, which is what we were expecting and in line with similar work we'd had done in the past.

I think this is something that every person who is thinking of hiring this company needs to know. We wish we had. When we made the service call, they would not give us a quote and we had to wait a week and a half for an appointment.  I wonder how many people just pay out of sheer exasperation?  When told the guy that this wasn't a reasonable estimate, he stayed out in front of our house for about 30 minutes, the amount of time it would have taken to do the actual work.  It all felt very shady and a little menacing tbh.

We called the main office and they tried to justify the additional expense, claiming it was 'a high end faucet,' which as a replacement for one we bought 15 years ago for $380 that had a lifetime guarantee.  For the record, Rohl is a spectacular company with great customer service.  Three Mountains Plumbing?  Not so much. But hey, if you want to pay more for 30 minutes with a plumber than you would for a high-priced attorney, then Thee Mountains has got you covered!  Btw, I have an appointment with another company on Friday. They quoted us $200 upfront.  

This has been a public service announcement.  Good luck with your plumbing needs!

I regret to inform you of the passing of one Bradford white 75 gallon hot water heater. Water heaters these days typically last 10 to 15 years. Ours died last weekend, at the old age of 20.  She didn't leak, and there was no big mess. She simply refused to stay lit. No autopsy was performed, but the plumbers commented on the accumulation of residue which added ~ 15 pounds to her weight as they carried her disconnected body to the waiting truck.  She was consistent throughout her working life. She provided the right amount of warmth right up until the weekend, when she could go no more. She maintained a comfortable temperature for all of her days. It was reported that she never boiled over. She was a simple natural gas water heater--not some fancy boiler. Her steadiness was remarkable, and in an age with so much division, she treated all equitably. To say that she will be lovingly remembered would require manufactured feelings, though in fairness, one could say that her absence reminded us of the important role she played in our lives, though we seldom acknowledged her contributions to our comfort and safety.  When we complained about the monthly gas and water bills, it never occurred to us that she was an accomplice. She was oblivious to politics, taxes, hidden fees or environmental impact.
After her passing, it took me several days to find a plumber.  I asked for an estimate on Yelp. I was soon inundated with replies.  But none were able to do the work.   Several said they were busy for the foreseeable future.
Cornel's Plumbing referred me to 3 Mountains Plumbing.  (Thank you!)
The capable duo of Cameron and Tjader of 3Mountains Plumbing arrived as scheduled, wearing bright orange booties and masks for Covid-19 protection, and with the requisite amount of gravitas.  They confirmed, as I expected, that resuscitation was not possible. The flame of the pilot light that burned for so long has been extinguished forever. They took the final temperature reading and made the official declaration.  After discussion about options, they respectfully gave me time to think. I quickly decided on a course of action. I chose not to be present when they disconnected her. I watched from a distance as they respectfully carried her outside. I almost held back a tear when they loaded her into the truck.  I was envisioning 'ashes to ashes' but they said something about scrap metal recycling.  What does one say at a time like this? It may seem fast, to some, to move on so quickly after such a short period of mourning. But we felt that the best way forward would be to immediately adopt a replacement from the same stock. We got our new hot water heater that same day, after only 4 days of cold showers.
She was gently carried in and now stands ready to work. She was not cheap. Then again, quality sometimes cost more. We know she comes from a good lineage, Bradford White. She comes from the same model as the one that died, 75 gallons, although the new one has electronics to relight it, a better thermostat, and is a larger diameter because they use more insulation.
We all go through the stages of grieving. Denial. (No, not the river in Egypt). It's just the sense of disbelief. At first, the water in my shower feeling cool, then suddenly it was freezing.  This is the shock. Then pain and guilt. Did I overlook maintenance? Am I the only homeowner who doesn't annually drain the tank as recommended?
I replayed the last few days in my mind: Anger. Who did this? I wanted to blame. The house is only 20 years old. I cannot fault a previous owner, or an inspector.  Not the manufacturer--it was well past the 6 year warranty. The average home water heater lasts 8 to 12 years. Beyond that is 'borrowed time.' A colleague told me her water heater failed at 20, flooding the basement. Another tells me her 20 year old water heater flooded her garage.
I am happy with the new one.  When she is lit up, she roars like a small airplane. In the early hours of her life, she emitted a cloudy grey brown colored substance, then she started to run clear. She burped a little bit; perhaps it was lingering indigestion as she adjusted to her new home. We hope she becomes comfortable so much that we forget she is even there, just like her predecessor.  The stages of grief are not sequential.   I've been through all these over the past week: Shock, Denial, Pain and Guilt,  Anger, Sadness, Bargaining, Depression. The time came when I realized I just had to pay for a new water heater.  Special thanks to Tjader and Cameron and 3 Mountains Plumbing for helping us through this difficult time as quickly as possible.  
The old water heater had no known relatives. It was once rumored that she was connected to the washing machine and the dishwasher. No services will be held due to Covid-19 restrictions. In lieu of flowers,  the family requests donations made to the charity of your choice.

Tristan was amazing. He was so friendly and knowledgeable. He loved my dogs and played with them a little while discussing my issues. He felt like a friend. He gave me honest feedback and I actually didn't even end up having a plumbing issue. He even called his boss to get me answers about some pest issues. It was the best customer service I have had in a very long time. If I ever had another issue with my house I would call them immediately.

Peter was AWESOME! Iv'e used 3 Mountains for several jobs and they've been good enough to use the next time but now I'm always going to ask for Peter! He was such a problem solver, so persistent until the job was done right and also explained everything well. What a great employee of Three Mountains and with this old house, I've found a company that I trust is honest and capable for all those jobs!

A friend recommended 3 Mountains - they had installed a tankless water heater in their home - and said 3M was reasonably priced and very professional.

I had installed a new gas water heater myself but the outlet water pipe had developed a tiny leak and I couldn't get the inlet water pipe to seal at the connection. So I figured I'd get a pro to review my work.

First of all, the girl who handled the scheduling was great! It snowed the day of the appointment and a couple plumbers were out ill so, understandably, appointments were behind and we had to reschedule. She gave me a $50 credit and set a new appt.

The plumber who came to the house - Jon-Marc - was the best! Besides looking at the work that needed to be done, he walked through the entire house and checked out all things plumbing - as part of the basic service. This was great since I had only been in this home for 11 months. He reported everything looked great (including my water heater install). And he explained a couple of questions I had about my outdoor spigots and replaced a handle for me.

Jon-Marc wrote up the invoice and explained exactly what he recommended for the fix and why. 3M's pricing was really fair and reasonable. Jon-Marc finished the work quickly. He was really cool and I could tell he really likes his job.

Bottom line - I would DEFINITELY recommend 3 Mountains Plumbing to others and especially Jon-Marc. Check out the beautiful piping in the attached photo!

I don't recommend this company if you want to get your problem solved quickly.
When I called for an appointment, the soonest one was a month out. Then they don't even give you an expected time slot until the day of the appointment. They did not contact me on the morning of my appointment to tell me what time a plumber would be coming. I had to call them to find out. When that time slot arrived, the guy was late, by several hours. He called me to tell me when he was on his way, but he arrived later than he said. Once he was here, I saw his truck parked outside my house for about thirty minutes before he even came to my door. A job that he said would take about an hour lasted twice as long. He was nice and got the job done, but I did not like how long this whole process took. The company should hire more plumbers so that one can cover another's appointments when emergencies arise and makes one plumber stay longer at a job than anticipated.
The woman who answers the phone is definitely human now, but there is a delay in when she hears what I say, and vice versa, so that makes conversation more difficult than it needs to be.

Thanks to tech Eric Davis, I cannot say enough good things about this company.  He gave us notice when he would arrive.  He was polite, professional, thorough and even cleaned up where our drains had backed up.  He explained the charges, prior to performing the work.  He also called directly to the front desk (where the staff also had a great attitude) and got us booked for the other needed services.  I will recommend you to all of our friends, neighbors and relatives.  Thank you very much.  Well done.

Quality plumbing! Friendly service and reliable! Great warranty options as well! Will definitely use them in the future.

I'm a Realtor, and I really wanted to like 3 Mountains Plumbing, but I just can't.  
I contracted them to replace the supply and waste lines from my kitchen and laundry and to create a new connection to the main trunk line in my basement.   All the staff was very personable and sweet, but . . .

1.) I needed a call back because they left me with no hot water at the kitchen sink.
2.) I needed a call back because they forgot to reattach the condensate line from the furnace, left it tucked up into the ceiling, and I discovered it after it had dripped all over things for the weekend.  They zip-tied the blind cord into the condensate line, so I've had to re-do their work.
3.) They disabled my smoke alarm and didn't tell me. (I would be utterly enraged if they had left one of my clients vulnerable like this.)
4.) They left the new laundry sink floating off the laundry wall at a weird angle.  I'm probably going to re-do this section of their work.
5. They broke a 5 gallon water container and left it leaking/didn't notice.
6.) They wanted payment in full before the work had been completed (20' of concrete still needed to be poured.)
7.) The work meets code and passed inspection, but they chose the cheaper/faster option and used up lots of floorspace rather than add another cleanout for a 90 degree turn.  I have less effective storage in my basement now.
8.) They sent a notice of lien to my mortgage company, but not the followup release, so I'm spending time playing phone tag with my lender weeks after the work was paid for.

This isn't horrible, it just isn't the experience that I want for any of my clients, and honestly I expected better for $10,800 of work.

We recently had an issue with a very slow drain. Eventually it became clogged and backed up into our shower. A message to 3 mountains on their website after 8:00 p.m. was returned at 7:00 a.m. the next morning. They came out cleared the drain and did it for the advertised price of 93$. They also used a scope to verify that the drain was clear all the way through. Highly recommend 3 mountains plumbing.

3 Mountain Plumbing was very responsive to an initial rain drain issue in our back yard and had several teams out to assess issues as they kept arising. After learning of completely blocked drains in a new house purchase, Robert, Rich and Skyler went above and beyond today to scope the entire rain drain system and come up with a great option that saved having to tear up a newly sodded lawn! Jose and Landon did a great job on previous visits helping to figure out what was going on! So far, I have been really impressed with their prompt service, responsive communication and ability to give multiple options to solve the problem! No one expects to find out their rain drains are clogged with cement! Their creative problem solving and honestly likely has saved us thousands of dollars!

We got home late at night after a delayed flight from a weekend trip to find our water heater had been leaking while we were gone. I found 3 mountains through referrals on the nextdoor app and called their service line at 2am. To my surprise at 2am, I spoke with a nice rep who took all my info down, the next morning they called me first thing and squeezed me into their schedule same day. A fully stocked truck came out and ended up replacing my water heater that turned out to be much older than we thought when we bought the home. We even called around when the team was here for competitive bids, three mountain was slightly higher but for the quality of service, convenience and speed of installation it was well worth it! Thanks Tjader and Coleman!

I was very disappointed in 3 Mountains Plumbing and would never recommend them to anyone. I called them to install a brand new faucet since my old one was leaking and parts could not be found. The tech could come out three days after I called. Fine.

When he arrived, he wanted to see where the rest of my pipes were --- wanted to go down to the basement to see if there were any leaks. I reiterated that all I wanted was the new faucet to be installed and to replace one a leaky supply line. Again he tried to tell me that it is part of their service to check the rest of the pipes in the house. To which I just said to install the new faucet which I had purchased.

Since I have older pipes, the galvanized iron pipes, he recommended that I replace all of them with PEX.  I again reiterated all I wanted was for the new faucet to be installed and to replace the leaky supply line.  He gave me three estimates. Each was more than I could afford. Two of them were over a thousand dollars, the third one, was close to five hundred dollars, but that would not cover the pipe for that goes into the p-trap. He said the one that came with the faucet was not what they use --- that they would use a different one, and of course it would cost more money. So for close to five hundred dollars, he installed the faucet and replaced the supply lines.

If I was younger and more nimble, I would have done this myself. A new faucet which I purchased, should not cost close to five hundred dollars. And that doesn't even include the part that goes into the basin -- the drain plug.  So now the drain plug is the wrong size and color. I kept the original one since it would cost more to install that too (over five hundred dollars).

Since plumbing companies charge a fee for coming out, it is hard to get estimates. I can either spend my money on estimates or getting things done. This process has the homeowner over a barrel. I think the plumbing industry needs a major overhaul.   Over $500 just to install a new faucet which I already supplied. Wow.

Landon came out to take a look at the sewer line on a house I just purchased but had to waive inspection on. He was patient and thorough and gave me plenty of advice and selecting hardware. I'm now waiting on the quote for a couple new toilets instead of a whole new line, thankfully!

I tried to get them out to clear a residential kitchen drain and they could not come until four days later. No thanks.
They referred me to Lovett Plumbing, which quoted $400 (ridiculous!) and has a bunch of negative reviews on Yelp. Smells of collusion to me.
That's two companies I will never call again for anything! I've been in the trades most of my life and I know most tradesmen are good hard-working honest people. The guys they referred me to are predatory jerks and need to be driven out of business! Why would you refer me to someone like that? Shame on you, and please realize the negative impact on your business for steering me toward a crook.

Three Mountain Plumbing did a great job for us during an emergency we had about 3 weeks ago. Due to a rusted out flange we had sewage leaking downstairs into our basement. Pretty much everyone's nightmare. 3 Mountains came in and fixed the immediate problem and also fixed a small bathtub leak we did not know about. They also fixed a broken toilet we had in the basement. They also fixed a leaking shower valve that we have not been able to use. Three Mountain's Plumbing did a great job fixing our issues and there customer service was wonderful.

Was a little bit leery after reading some of the reviews but I couldn't be happier with the service and the results. I had a weird water-supply problem where I wasn't getting any water to my hot water heater. 3 Mountains figured out the problem and quickly and came up with a solution. They arrived when they said they would, kept me updated with txt messages, and didn't leave a mess. The only evidence that they were here at all is my restored hot water. I highly recommend 3 Mountains.

I don't know if the other reviewers are competitors or I lucked-out... but I'm genuinely shocked by some of the negative reviews as my experience was absolutely STELLAR!  I had a slow draining sink and toilet.  Called around 7:45am, dispatch called me back about an hour late to state someone would be out 10am or later...  about 9:55am, Josh(I think that was his name?) and Allison were at my door and got to work.  They outlined the steps they were going to take, provided me with options on how to proceed, and then after my acceptance, got to work.

3-hours and at a out-of-pocket cost of $236, both my toilet and sink drain are working perfectly.  And as part of that time, they had someone with a camera inspect the sewer line to ensure there wasn't a larger underlying issue (there wasn't).

I can't speak to the installation aspects of their business, nor can I speak to issues that aren't ultimately cleared-up with a powered snake and auger, but for me, it was absolute perfection!  If I ever have another plumbing issue, this will definitely be the FIRST company I contact.

3 Mountains Plumbing is exceptional fine.  Kind, friendly and helpful too.  A+++.

Sincerely,

Sue Chisholm
Lake Oswego, OR 97034

Our hot water heater malfunctioned on a holiday, we 3 Mountains Plumbing around 7am, and by 9 Austin was at our house. He did a great job assessing the problem and walking us through the various options. He replaced the hot water tank and installed a new pressure regulator (ours was no longer working, which led to the tank malfunction). He took the time to show us the features of the heater, and showed us how to do the yearly flushing for maintenance. He even went into our crawl space to make sure the water hadn't leaked into there. He was done with the job by 1pm, and we were back to having hot water! I would hire them again in a second.

I had a pretty positive experience with these folks during an unfortunate situation.  Here is the full experience.

I came home about 9PM after a Super Bowl Sunday party at a friends' home, and luckily stopped by my basement before bed. My two sump pump basins were both full of water and just about to flood the basement.  I was able to fiddle with one of them to get it flushing, but the second pump just wasn't working at all. I gave these folks a call for an emergency dispatch.

After hours, their phone rings to some sort of an on-call phone service.  They take your name/information down, and then they call the 3 mountain dispatch, who calls you back.  They are able to dispatch the on-call person, who will again call you back for confirmation and to let you know they're on their way.  One reason I took 1 star off is that this system is just kind of annoying, to jump through 3 layers.  I ended up needing to call back later in the night, and had to go through the first layer again, even though I really only wanted to talk with the person closest the problem.  Their initial after-hours dispatch charge was $125, which seems pretty reasonable to me (not sure if they make it up on the back end or not, but in an emergency price wasn't my main consideration).

But regardless, the dispatch was able to get me connected with one of their on-call plumbers, a guy named Paul.  As luck would have it, he lived not too far from me, so was able to get to my house within maybe 10 or 15 minutes.  He was a really professional guy.  Their operation is pretty electronic, with his estimate being delivered on an ipad for signature right there, and the charge hitting my card and a PDF copy going to my email right away.  That is a nice system.

He replaced my sump pump for about $900, helping to avert a basement flooding crisis, and gave me an estimate for a more thorough body of work that would include installing it in a proper concrete basin, which I might do in the future (though it seemed kind of pricey, so I'm going to call around to make sure it is reasonable).  Later that night my other sump pump (one he hadn't worked on) continued to flare up so I called back.  He was back the next morning, and got it taken care of by replacing the float system, as well as one other minor thing -- replacing the pop up assembly on a bathroom sink.  This work cost about $600.

The relatively high price for the work caused me to consider posting a 3-star review instead of 4.  But I decided to go with 4 because the pop-up assembly fix that was installed is leaking a bit;  I just called them to ask them to fix it, and they confirmed that they would not charge me so long as it was related to the work they had done.  That seems like a fair policy to me, and helped push me up to a 4-star review.

If you're in a bind and need some emergency help after hours, this company seems to be like a reasonably sized and well-run operation who can deliver, if possibly a bit pricey.

Over the months, I battled an ongoing fight with a slow bathtub drain.  I tried all of the typical homeowner solutions, but I was no match for the hairball (or whatever was clogging the pipe).  In the end, I conceded defeat and called in the big guns.  I had used 3 Mountains Plumbing before, so that's who I called.  They sent out Jason and Jeff.  Not only did they have the right equipment and experience to quickly defeat the hairball opponent, but they also took the time to review and discuss the other plumbing components in my house, just to make sure everything else was in good shape before they left.

I also really liked their upfront pricing, so I knew what it was going to cost to win the war against the slow drain.

Very pricey ($1100 for water heater installation excluding the water heater!?).  Whoever made our appointment did not listen at all when making our appointment and ended up wasting our time for the 'appointment' and 'proposal' (which was horrendously overpriced) as they didn't have the specific hot water heaters requested (Energy Star Certified) nor do they even carry them in stock. And they charged a service fee for the appointment.

Joe came out and I got a call that I needed to replace my sewer pipe;  tried to sell me on replacing it for $17k. Pipes are only meant to last 30 years. (Huh??) My manager might be able to get the price down. (Because he's a car salesman?)

I asked another company to give me a bid. They scoped the pipe and told me they couldn't give me a bid, because my pipe is fine.

Not cool, Joe.

We recently had our bathroom sink cleared by Olivia with 3 Mountains Plumbing. She was by far the best plumbing technician we've ever had - she provided amazing service! She was incredibly thorough and personable, and she left the bathroom cleaner than she found it after the clog was cleared. I've never been very satisfied with my experiences with other plumbing companies, but I would call 3 Mountains again and request Olivia by name. Plus, the repair was so much cheaper than anything we've paid for past plumbing issues.

We're going to tell all of our friends to stop using other plumbing companies and call 3 Mountains from now on - ask for Olivia!

We had 3M come out and give us a bid on replacing our hot water heater. After accepting the bid Nate went right to work on it. Nate was professional, friendly and courteous and definitely knew what he was doing. We would highly recommend this company.

Pretty Awful

Came out to do a sewer scope. Apparently they employ wolverines and cavemen. Things were left scattered on the ground, and the cap looks like it was removed with a chainsaw, wth?

TLDR; they destroy property and conceal damage

I am a new homeowner. I had a freak out moment when the shower would not drain. I called 3 Mts.
Olivia Raines came out to help.
Funny thing is that the drain in my shower was the problem, not the plumbing. But she never made me feel silly. She never had an attitude about me wasting her time. Instead, she explained to me why that drain was used in an older home and what a more effective one would be.
And as she could clearly see that I was embarrassed, she proceeded to offer to discuss plumbing with me and take a look in our crawl space.
This is just great business. Because I will be calling this company back again. But it is refreshing to be educated instead of being made to feel stupid.
And I should also give props to the one that dealt with my dispatch. Kayla Ketchem. She also was very kind to answer all my questions. Very attentive and quick to respond.
If this is not a female owned company, it should be!

For the record, these guys did not do any work at my house. They came to bid.

A few stats:

The house is 780 sq ft, 1 Bath (maybe a second in a few years), 2BR house. It's just me in here. Maybe down the road, a nice lady. Maybe? Not if I'm broke though.

Tank-less water heater and installs in the Portland area definitely have a range, but....$8k, guys? I understand there is a ten year parts and labor warranty, but the unit costs a grand on Amazon. If it costs another 5k (less +/- 2k for install) to maintain over the next 10 years, either you need to source from a new manufacturer, or own that you are gouging on service plans that will rarely get triggered. These things are known for 20 years of highly reliable service. By the time I'd need and parts and labor the 5k warranty expired ten years prior.

I've never left a Yelp review in my life, but today....today was different. I had to pay $30 for two guys to spend 7 minutes in my house to tell me they didn't actually want to do the work.

Our bathtub drained very slowly until it stopped altogether.  A d the kitchen sink was backing up into tub.  I made a short list of plumbers and realized they were all closed on Sunday , when I was calling.  I was told 3 Mountains was open so I called and an appointment was scheduled for Tuesday.  They called first thing and would send someone  between 8:00-9:00.  Olivia Raines arrived at 9:00 and got to work on kitchen sink with power snake and everything appeared to be fixed in about an hour.  I hopped right in for a bath and the water did not drain!  I called the company who refused to send anyone.  Said my house was a hazardous worksite.  I was impressed by Ms Raines professional handling of job which seemed to be complete.  But less so with response to my call.  We bought a snake and used boiling water and solved issue.  So this rating is for Olivia.

Kitchen sink was slow draining for a while. Called several plumbing companies around Portland and the prices were out of my budget.

Benjamin showed up and was professional, personable, and informative. Great price, service and overall convenient experience.

Thanks to 3 mountains my kitchen is now, a kitchen again.

-TK

i called to get a quote and they want to charge me $30.00 to show up and give me a quote. What a joke. Maybe they think they are doctors.

After a long day at work I was grumpy and not in the mood for the notice on my door from the water company: a passerby had called in that water was gushing out of my water meter and flowing down the street, so they came out and turned off the water for us.

I mean, awesome that someone called and awesome that they turned it off -- but 5:30 pm on a Monday, I have no running water and couldn't find a single plumber around Beaverton to come out and take a look.

Bright and early the next morning, I started calling again and reached a company that was all booked up, but referred me to 3 Mountains. I was hesitant as they are in North Portland and I figured they wouldn't have time to come out to Beaverton, but I called anyway.

Yay. Best decision. They were so understanding and sent Jeff out around 12:30 that day. He assessed the issue, tested, quoted a few options, (plumbing work is not cheap, it turns out. First time homeowner here) and even offered financing. We settled on a plan. It was a little complicated because my meter is inches from utilities and tree roots (culprit) so a few folks had to come out and mark things and so coordination was involved.

But 3 Mountains just took care of all of it. Utility locators were out that afternoon, and again early the next morning. Leak detector guy came out quickly too. The entire time, 3 Mountains was in contact with us, letting us know of the next steps and completed everything with the urgency that you hope someone would have when they are helping you to get running water back at your house. Rae Lynn (sp?) was fantastic with coordinating it all and keeping us informed.

After everything was completed, it was a less complicated dig than anticipated so they credited us back some money. WOW. We would never have known that, so that really speaks to their integrity as a company.

First class, start to finish. We were SO impressed. I would call them again anytime and would recommend 3 Mountains to anyone. I do not take running water in my house for granted now, that's for sure.

$860 for a job that took the plumber 1.5 hours to fix - with our help - was upsetting, BUT - in the end they greatly reduced our bill.

A pipe had broken and a large hole had to be cut in a wall in order to make the repair. When the plumber was finished, he took the drywall with him, so that was an additional cost to us to repair.

In the end though, the job was completed and the billed amount was satisfactory.

I would just recommend - to people like me who know knowing about plumbing costs - that you ask up front if you are expected to pay by the job or by the hour. If you are told by the job and that job only takes an hour - you still have the agreed upon amount. If you are on a tight budget, like we were, see if you can get them to charge you by the hour or agree to a flexible quote. Unless you can afford to pay a plumber $573 an hour...

Here we are in the midst of the coronavirus crisis, with all six of our kids home from school for the foreseeable future and our connection to city water line breaks! I called 3 Mountains at 4pm and we were flushing toilets again by 7:30! I am so grateful for their prompt (and affordable) service and clear explanations of exactly what went wrong, how to get credited for all that leaked water from the water bureau and what repairs were made. Highly recommend!

I needed a new toilet installed.  I was charged $922 for a basic American Standard toilet with installation. Seemed really expensive  to me but I needed to get it done.  After the plumber left I did some internet research.  I could have gotten a nicer toilet from Home Depot with installation for $450. The installation took about half an hour.
Do your research. This companies prices are way off the charts!!!

I have used 3 Mountains Plumbing twice in the past. And here is the thing with them: if at your house, money grows on trees, absolutely go with this company. The are polite, clean and the workmanship is very good.
Unfortunately, at my house -trees only grow leaves, so I can not justify going with them again.
Honestly, they did good work, but as others have mentioned--their hourly rate (which is how good old fashioned plumbers work)  comes out to over $300 an hour, while ordinary plumbers charge about $120 p/h.  They will also suggest a tad more work --calling them improvements , than is necessary.
I suspect the reason for the high rates, is that 3 Mountains plumbers need to pay for their acting lessons. They are thespians. How else can these dudes give out such outrageous price quotes while keeping such straight faces ??

3 Mountains Plumbing is by far the best plumbing company I've ever worked with.  They are responsive, professional, communicative, and follow through on what they say they'll do.  We had a plumbing crisis that required not only Andrea's amazing skills and can-do attitude, but also Jeremy's ability to deal with the City of Portland and keep us informed the whole time.  Mindy and Kayla were great at coordinating all of it, and we are so grateful for their help.  We'd call them again in a heartbeat.

There is absolutely nothing negative I could say!!
Allison and Matt were the plumbers and were over, above and way beyond polite, friendly, efficient and very professional.
They were the 2nd plumber I had to call as the 1st one charged almost $500.00 and couldn't fix the issue! Wished I'd have known about this company from the start.
I can't sing their praises enough!
And......83.00 to them, problem solved.
You won't be sorry for using this amazing business.
And.....Allie, you will go far, you are quite the quality young lady!
Matt you are engaging; personable and I thank you for the great customer experience!

Joe came and looked at my drainage for my kitchen sink and got right to work! Great guy, explained everything well, and def gave me peace of mind before my trip!

Tony from 3 Mountains Plumbing came out today to fix my back-flow problem. He was on time, courteous, professional. We went over the different options together, he helped me decide what would the best way to go.
I'm comfortable with the service and the price - I would definitely recommend him/them.

These guys were great. Or water heater failed on Saturday. I called several places these guys called right back and scheduled an appointment that day to come and look at my water heater. Mark came out and tested the water heater and found out it needed to be replaced. He took the time to explain everything to us gave us three different options we decided to do the replacement. So Monday morning he sent Steve and his partner out to do the work. The guys were on time they were very polite and very clean. They did a great job installing the water heater. Actually better than it was. I would highly recommend these guys! Especially if you need it done in a hurry. It was all around a very stressless experience. They made it easy. Three Mountain Plumping you Rock!!!!!

I have nothing but great things to say about 3 Mountains Plumbing!! They made an appointment for the next day, which is unheard of with some other companies. Joe arrived in a timely fashion, and explained all of the options for replacing my Hot Water Heater. This is the first time that we did not have hot water, but Joe explained that this happens when these types of things get old. He answered ALL of our questions and we had a lot of them. When the job was complete, he explained how the new hot water heater works, and made sure it was working properly before he left. Will highly recommend him to family and friends as well. Keep up the awesome work Joe!!

Gabe was great- efficient, personable and conscientious.  Best plumber we have ever used by far.

Yes, We had a great experience with Three Mountains Plumbing. Fast, quiet, efficient, quality. Replaced our water heater and installed a pump so the hot water will reach the upstairs faster without dumping gallons down the drain waiting for the hot water in the shower. 100% will recommend to all of our family and friends.

We had a simple blockage in our basement laundry sink and the need to refix the p-trap I attempted to fix. The plumber arrived promptly and addressed our problem with clear explanation of the cost and what was done. They were professional and friendly. The price was right.