Direct Plumbing Solutions

My water heater needed to be replaced because it was probably manufactured when Bush Sr. was still in office and was on it's last leg (It ended up dying the day before install so good timing). I contacted Direct Plumbing Solutions for a quote through the Yelp app and the owner Eric contacted me immediately and scheduled a time for someone to come out the next day to give an estimate (mind you the water heater was still working at this time, I bet he could have had someone come out sooner if that was not the case.)

Eric, the estimator, and installer Tom were able to coordinate scheduling and arrival via Yelp messaging or text messages, which is very important to me because I don't have a lot of availability for phone calls while working full-time, taking care of pregnant Wife, and nursing a dog recovering from knee surgery.

Tom was the man! I asked him a lot of questions via text messages and he was very quick to respond, even later in the evening. I actually wasn't even present for the installation and instead had a family member at the house and they were quite impressed with him and Direct Plumbing that they ended up scheduling work for their house. When I got home that evening the new water heater was working like a champ and they didn't leave any mess behind.

All in all it was a fantastic experience, and I would recommend Direct Plumbing Solutions to anyone. It just seems in Vancouver it's very hard to find honest and reputable contractors, but in DPS it looks like I finally found one. Thanks again guys and I look forward to doing business with you in the future.

I would definitely recommend Direct Plumbing Solutions. Eric and Tyler came out quickly to assess the issue. Not only didn't they arrive promptly but they were respectful wearing both mask and booties and they were in and out quickly. I hope that if I have a future plumbing need that the management company that owes the property we rent has them come out to fix it again.

'A leaky toilet is the pits? We called Direct plumbing and they arrived on time a pleasant fellow named Chris and replaced the ''O'' ring in 10-15 minutes for $273 Big one's , Oh well live and learn I suppose at least that's out of our lives? After he left I noticed the toilet still leaking water but not as much . So we needed call him back for a second go !   At more bucks to the tune of $170 this second time.   The total job now ended up a little more spendy than what we expected? But what's done is done and the job was adequate but I question if there was a need to divide this job into two parts as we ended up with more expense than expected. The toilet now is not leaking but the flush is a lot weaker I notice?? ''Thanks !

Chris provided fast service and addressed our multiple requests (shower drip, running toilet, broken hose bib) with aplomb. He even kept my energetic 6-year-old entertained, answering all his questions. We are a repeat customer and intend to keep it that way.

The service provided exceeded all expectations and was an outstanding value. We had a bathroom remodeled, Anthony with Direct did a perfect job was on time and left the work area clean.  Need plumbing? Use Direct

Awesome! We had a sink leak downstairs and an upstairs shower leaking through to the bottom floor. One hour fix! Amazing! We were putting this off in fear of the cost and it was super inexpensive and we are just totally pleased! They send you emails and text messages when scheduled and give ya a text when he was on the way. Will use them again :)

Talked to Isaac about having a guy looked at a number of potential plumbing issues.  Tyler came out and was a pleasant enough guy to talk too.  He explained that potential tub and shower problems were going to be ok and proceeded to move onto the kitchen sink.  He fixed it with some venting.

He arrived at 8:30am and left at 9:05am.  So around 1/2 an hour for work. When I called for a charge on the services it was $195.  Pretty steep for 1/2 an hour of work.  That comes out to $400 an hour (approximately).

If Isaac had said there was going to be a $195 minimum I probably would have called around a bit more as I had a feeling it would only take an hour at most.  This minimum was never raised when I called and maybe its standard for many plumbers but I think it should be discussed initially.

Casey was fantastic and efficient. We had these guys come by because our master bath shower head was hardly trickling water. Turns out it was packed with debris from all the construction (we moved into a new construction). He was able to swap the shower head out and give us our master shower back in a matter of MINUTES! Quick and efficient. Great work! Highly rec. them!

Responsive to e-mail with setting up the appointment which was super helpful. Very professional and friendly. And were able to come out in the evening on a weeknight. And best of all great work - my tub has water pressure again and is no longer dripping!

I don't do a lot of reviews...but I sure read them. Based on the previous reviewer's experience, I had Tyler come out to investigate a leak under the house...or so I thought. We pulled up the crawl space panel and there was at least 4 of standing water greeting us. This wasn't a job for a plumber. This was a job for a disaster restoration service. Although he didn't fix our problem, Tyler knew the water damage experts that would be best to handle it...gave us their contact info...and he didn't even charge us for his service call. He will be first on our list to call when we have an actual plumbing problem.

I thought these guys were awesome. Showed up on time. Did their thing without much guidance from me. In other words, they fixed everything while I watched tv on the couch. They seemed very knowledgable and I felt totally comfortable having them come in and out of my house to grab supplies and what not. They fixed everything perfectly. Highly recommend!

We called Direct Plumbing because we had a leak coming from our upstairs bathroom through the ceiling to the room below. Chris came out the next day and worked with Belfor, the mitigation company, to find the leak. Our house had been plumbed oddly so it took them awhile to find the leak, but they were perisistent in figuring it out. Chris is professional, kind, easy to work with and knows what he is doing. I highly recommend Direct Plumbing Services.

My main drain to the septic was clogged.  Direct Plumbing Solutions was the only one that would come out next day and not charge me an extra fee.  We tried using our own sewer snakes and chemicals to no avail.  They had it unclogged in less than an hour.  Their rate was very competitive.  Eric was very professional and personable.

I hate having to call the plumber.  It is going to cost a fortune and takes forever. Was I wrong. Wow! Talk about a painless experience! Tyler called 20 minutes before he was suppose to get here--which was exactly the time I was promised. Solved my problem--which wasn't even a plumbing problem after all, and get this--DIDN'T CHARGE ME. What???!!! Super nice guy. I hadn't even read any of their reviews, just calling plumbers to get the first one who could come out. Now that I have read other reviews I see why they are rated so high. Will keep their card filed forever.  Thanks Direct Plumbing and Tyler!