Best in Baltimore MD

We had a hot water heater leak.  I had called three other plumbers before trying Your 1 Plumber.  The first one I called only works Monday - Friday.  The next did not have a technician available until the next day even though they promise same day service and when I called the third company, The phone was answered automatically by a recording asking me to hold.  I hung up after 5 minutes of being on hold listening to a recording of the great customer service they provide!  

I found Your 1 Plumber online and it only had one review.  But it was a positive review and I was desperate, so I called.  The phone was answered by a human.  Wilmer arrived to our door 20 minutes later.  This was on a Saturday late afternoon.  He was polite and professional.  He explained what we needed and gave us options.  He cleaned up the work area after he finished.  We will call this company again.

Tim provided quick same-day service on a Sunday! His price was competitive and fair. He showed up early, was professional and down-to-earth. I had twin bathroom sinks that were not draining. He snaked down to the main and replaced the p-track and another pipe. He takes Venmo and check (and credit card with a fee). If you want to see more reviews he is highly rated on Thumbtack. I would highly recommend Tim!

Joshua was very nice. He tried to located the leak. Had great patience with me as I have no idea how pipes work. He drew the picture for me to be able to get the picture. Very courtesy and friendly guy!

My kitchen pipes were unfortunate victims of the recent polar vortex, and decided at an inopportune moment to burst, sending water through to my basement floor.  (Not that any moment is opportune, but you know.)  I called a family member in desperation, sobbing out my heartbreak, when she recommended that I call Bay Plumbing and Heating - she's used them for a number of years and has always spoken highly of them.  I was willing to try anything at this point, since I couldn't take a shower or wash dishes or flush my toilet, etc.

You get the idea.

So I contacted Bay Plumbing and, to my delight, a pleasant gentleman named Bob returned my call within the hour.  After describing the problem to him, he agreed to come over and have a look.  Not even an hour later, he was actually here with his electrician partner, checking out the basement and the kitchen for the source of the leak.  Turned out that it was caused by a non-used icemaker outlet where a pipe was installed - the below zero temperatures had frozen the pipe completely, and when it began to warm up, the pipe expanded and burst.  Bob was very quick to disconnect the pipe and cleared up the mess in almost no time at all.  

Total charge was 95 dollars - very fair, considering the amount of work that he did (busting sheetrock and all).

I was very pleased with the service I received from Bay Plumbing and Heating, even MORE impressed with their response time, and would highly recommend them.  Now I know why my family member has kept them such a closely guarded secret!

An extremely happy (and clean!) customer.

Customer Service started well as soon at the first connection. Explained our situation and the struggles with other companies and quickly setup a service call and worked with my schedule to find a good time. Chad called prior to arriving and arrived onsite. Got to work right away and had the issue cleared up quickly and efficiently. He then took extra time to ensure the job was tested and the issue resolved. Cleaned up the area upon completion. I would recommend them for you plumbing needs and we will be sure to use them again in the future.

So the hot water stopped being hot on Monday night. Hubby swears he can fix it as it's probably just the sensor. So we order and wait for the arrival of FedEx. Meanwhile two days of showing at my parents. FedEx truck arrives today with the part and (shocker) it does not fix the problem. The problem being a 10 yr old hot water heater that had just given up the ghost. So I google and come up with the first name and it's these guys. I send up a prayer and call at 3:30. Time is now 6:15 and we have a new hot water heater and hot water. #miracleshappen It might have helped that the owner lives around the corner but talk about prompt! Great service. They wore masks and worked quick. They treated us well and were open and straightforward with us. I guess we have official plumbers now.

FANTASTIC!!!!!

From the initial call, the sales rep (Steven) to the technicians (John and crew) that installed the new system, to the electrician that works with the company (sorry, I cannot remember his name at the moment), this has been one great experience.  Level KNOWS what customer service and customer care is ALL about, and they do it with a smile.

Our hats are off to some wonderful crew!

Dr. Jekyll and Mr. Hyde

We have had two totally distinct experiences with this company.

Pro:
In the winter, our polybutalene service pipes needed urgent repair because it had burst. Ken Griffin Co. came out quickly to assess the situation, made competent recommendations, and then fixed the pipes. They needed to cut through drywall in the house as part of the reparations. They came back within a week to fix it, and did an excellent job.

Con:
They left the yard in absolute upheaval, looking as though a body had been hastily buried there. They promised to return in early spring to grade the yard and plant grass.
We have been calling since March to ask when they will be out to fix it, and each time, the woman answering the phones, tells us in a discourteous tone that we are on a list of people waiting to have their yards fixed. Each time, she also claims not to be in possession of the list, and therefore cannot tell us when it will be fixed.
Our yard has been an absolute eyesore for 6 months now. It's an utter disaster and embarrassment. You can't you haven't been warned.

Gave them a call ....they stopped by the house said they get back with a price in a couple of days. Been over a week. Didn't even bother to give us a call back or anything? Can understand they're busy or even if they don't want to do the job- at least have the common decency to call back your customer that's waiting for you on the price instead of ignoring them and just never calling back.... typical Plumber

I am VERY DISAPPOINTED with the service I received, or rather, didn't receive.
I called and requested a quote for some plumbing work I needed in my shower.  The bathroom is being remodeled and I wanted the service to be performed as soon as possible.
The staff was courteous and came to give me a quote, which I accepted. The soonest they could come was about a week later and although I needed it sooner, I understood so I agreed to wait.  The construction came to a halt so we could wait for the plumbing work.
They called to confirm the day prior, yet, the next day, about one hour prior to the appointment, they called to say they had a family emergency and could not come. Although I understand that family emergencies happen, this upsets me because I have the contractors lined up to continue the work that afternoon.
I asked if they were sending someone else, or rescheduling to later in the day or even after-hours and their response is that I could schedule it to another date at least 10 days away!  That is ABSOLUTELY UNACCEPTABLE!  I inquired about a manager or superior stepping in to come in their place and the response was that they only supervise and would not be able to come in their place.
So I'm supposed to just halt my construction for at least another 10 days because they don't have backups for their employees.
This is a reflection of how badly this business is run. As a business owner, I jump in as a backup if one of my employees calls out. Leaving the client stranded after confirming the appointment is a terrible business practice. And if so, at the very least, send someone else later in the day or make every possible effort to make it right and prioritize the client's need, not push it 10 days out.  That's just poor customer service.
I can't review the actual plumbing work since we will not be using their services.  As far as Nancy, the operator who got the brunt of my frustration, she was pleasant and professional.  My beef is with the management for not handling staffing issues and appointment backups in an acceptable manner. Rescheduling at the last minute for 10 days out is ridiculous. Terribly run business.

I called and requested a quote for some plumbing work I needed in my shower.  The bathroom is being remodeled and I wanted the service to be performed as soon as possible.

The staff was courteous, came to give me a quote, which I accepted. The soonest they could come was about a week later and although I needed it sooner, I understood so I agreed to wait.  The construction came to a halt so we could wait for the plumbing work.

They called to confirm the day prior, yet, the next day, about one hour prior to the appointment, they called to say they had a family emergency and could not come. Although I understand that family emergencies happen, this upsets me because I have the contractors lined up to continue the work that afternoon.

I asked if they were sending someone else, or rescheduling to later in the day or even after-hours and their response is that I could schedule it to another date at least 10 days away!  That is ABSOLUTELY UNACCEPTABLE!  I inquired about a manager or superior stepping in to come in their place and the response was that they only supervise and would not be able to come in their place.

So I'm supposed to just halt my construction for at least another 10 days because they don't have back ups for their employees.

This is a reflection on how badly this business is run. As a business owner myself, I jump in as a back up if one of my employees calls out. Leaving the client stranded after having confirmed the appointment is a terrible business practice. And if so, at the very least, send someone else later in the day or make every possible effort to make it right and prioritize the client's need, not push it 10 days out.  That's just poor customer service.

I can't review the actual plumbing work since we will not be using their services.  As far as the Nancy, the operator who got the brunt of my frustration, she was nice and professional.  My beef is with the management who does not handle staffing issues and appointment back ups in an acceptable manner. Rescheduling at the last minute for 10 days out is ridiculous. Terribly run business.

I called to get an estimate. They said they charge a $45 fee to give an estimate! They said it is refunded if they are hired, but that is no way to do business. They could be extremely expensive, sub-contract - with a markup, or not seem knowledgeable or competent. There are lots of ways to do a main water line. An estimate not only is a point to get the price, but for the homeowner to evaluate the plumber. Not every licensed person knows what they are doing. They may be great, but I will not pay for a price quote. Other people have allegedly had a good experience, but it sets a bad precedent to charge customers to give them your price.

I found the people at saffer plumbing provide honest, reliable service, they were very prompt and professional, came on time, provided expert service without overcharging, i would recommend Saffer plumbing to abytime who needs plumbing service.

Reasonable price, on time performance, pleasant and professional demeanor,  excellent quality of work and clean and neat.

I called for emergency to have work done and I found this small for people company in Hamden that did extraordinary work in my basement I called them on a Sunday eight at night he was at my house seven in the morning Monday morning Covid protected more professional than I first thought I would recommend anyone with any plumbing problems within a 40 mile area of Hamden these guys and lady are good and they also do other than plumbing they do home-improvement. And they're very good, also they work with you anybody has any problems don't be afraid to give them a chance it's a big company start out first small then big but I think these guys are going to stay small because they all know what they're doing and they all are licensed

Had a scheduled appointment between 8-9 am on December 27th to collect an estimate for duct cleaning. Took 3 hours off from work. Waited till 9:50 am and called to only find out that they do not give time window and I will be called one hour ahead of their arrival.  I was told that they give priority to customers who have no heat. Not that I do not care about people who have no heat, but I took time off of work based on inaccurate information I was given by this company's customer service associate. Who tells customers that they are not priority? I am not giving business to them after such treatment. No apologies were offered. I cancelled my appointment, but want to make sure others know what treatment they are going to receive unless they have no heat.

If you're not a contractor, you will pay much more for the parts.
Much cheaper to order from supplyhouse.com
Free shipping with $100 order. Northeastern wanted almost twice the price for some of the plumbing adapters. I'd love to support them but not when they have ridiculous markups.

Unfortunately, our experience with WA Gambrill has been nothing but negative. They replaced the water supply (not the larger waste line) to the house. The area they excavated was roughly 4 x 4. It is customary once the work is done to leave the earth mounded to account for any settle. Unfortunately, they left a 6 x 5 pile of large rocks and rubble 18 inches high. Sorting through it and disposing of the large rocks has been tedious and time consuming. So far there are 3 each 5 gallon buckets and several boxes of rocks ranging in size from 6 to 10 inches across. Of course, they had to be hauled to the dump as the trash collectors do not take this sort of waste. This represents two hours of work plus time to get it to the dump AND the pile still needs about 3 hours of work and then time to the dump. This has to be done to even get to a place where the ground can be readied for seed. While it is reasonable for a homeowner to have to do remedial work, what they left was simply not right. Attempts to get them to do what was right were met with arrogance from all levels of the company. It was a disappointment to say the least. If you are considering them for this sort of work, please see some of the pictures and know you might very well have to deal with something like this yourself. Knowing this beforehand should be factored in to any decision you make and the price you are willing to pay. The picture of the mound is what still needs to be done and as you can see the rocks that have been uncovered are not the pebbles Gambrill would like folks to believe they are. There is nothing quite like paying someone for work and then having to do some of it for them!

got an estimate that was about 50% higher than another estimate for similar quality hot water heater. I researched both hot water heaters to be sure of the quality of the water heaters. I had the other water heater installed.  I pasted Bruce Solomon's name on my refrigerator as a plumber NOT TO CALL EVER AGAIN.

First, their staff that answer the phones could use some lessons on good customer service. They answer the phone and immediately put you in hold, with a minimal greeting. To schedule, they ask people to wait 6 hours for plumbers to arrive for service calls. They do have shorter times of 3 hours, but you'll have to wait well over a week to schedule one of those.