Level Home Services

We received their flyer for a spring tune up of our HVAC and scheduled an appointment.  The tech arrived as expected and I told him we had no issues with our system , just wanted to have it cleaned.  Well after two hours, the tech said he found multiple faults and quoted me all these repairs to be done.  I told him thanks but it's working fine and appreciated the cleaning.  He the proceeds to tell me he froze the system while working on it and that it had to defrost before I can switch it back on.  I did and then the fan was not blowing air through the house.  I called and he came back out apologizing that he gave me the wrong info and that the system was still frozen but he would defrost it and the fan should run fine but to wait till morning for it to be back online.  Next day, fan speed is not up and the tech comes back out.  Immediately makes the diagnosis that there is a system failure and I have to have all these repairs done to get it working again.  I asked to speak to a supervisor and he put someone on speaker.  Supervisor said it was too bad our system stopped working but they could fix it.  I again there was nothing wrong to start with.  He said too bad and that if I wanted my AC to work again that I would have to pay them to fix it.  I asked for a manager and he said he was it unless I could get in contact with one of the owners. I asked the tech to leave since this was obviously a scam. I will of course get someone else out here since this is obviously a scam to get thousands from me after a simple $49 cleaning of a perfectly good system.

We prepaid for a service checkup 6 months ago. They called me the night before saying they overbooked and can't get to us for 3 more months! A prepaid service call! When Level sold to Horizon their customer service plummeted.

When I used Level Electric for my business last year, they were fair, so I called them to my home when I lost power to my detached garage.  The tech Jim showed up and quickly discovered that my 40 amp breaker was bad.  He changed it out which restored my electricity to my garage.  He then preceded to make sure that the electricity in the garage was working properly.  All this took 45 minutes.  He presented me with a bill in the amount of $307.00.  I questioned him about their hourly rate.  He told me they charge $130.00 an hour.   I asked how he came up with $307.00.  He said that price included parts and labor.  I told the breaker at Home Depot is $20.00.  He then said they have to put gas in the vehicles and maintain the vehicles and insurance.   I was not getting anywhere with this Jim so I called his office and was told that to change out a breaker, it is a flat rate of $211.  I paid that price instead of the $307.00.  The $211 is still a rip off, but it is better than what Jim was trying to scam me for.  Nevertheless, I will never use Levels again!

Run from this company.  They oversized the heater for our home.  The air blows us out of the house and is noisy.  They would not remove the oversized system.  According to them, they had done the same thing in a townhome.  The president told me that everybody wants to speak to the owner these days, perhaps if they installed the correct size systens,, that would not happen.  Big mistake by them that cost me $16000.

Called Level Home Services yesterday, have been using them for my HVAC service since we remodeled in 2012 great service, but this time i called about a quote on a job i am looking to have done, pipe fitting to my NG generator. Well the # i called now goes to Horizon Services and after explaining what i wanted they want to charge me $89 service fee to tell me if they can really do it or not and they will be sending a full stocked truck to complete the job. I was asking for a quote, not to have it done, still was going to charge me the $89. Never will be calling them back for any future serve.

We called what used to be Kite and Key Electric, which has apparently merged into Level Home Services. Talk about sticker shock. First they charged us $80 to spend ten minutes in the house looking at the electric we needed re-wired and provide a written estimate. Then they came up with an estimate twice as much as any other we've received for any of the work we've done in our home so far, when the job is by far the smallest we've needed. If you have a row home in Baltimore City and want to throw money into the wind, call Level Home Services. Otherwise, ask your neighbors for another recommendation.

Excellent customer service!!! Trustworthy! Thie serviceman (Mike P) was very informative on maintaining the heating system.  The customer service representative over the phone (Suzzie) was exceptional and provided great support.  Level will ensure any and all issues are handled properly and in a timely matter.

Ryan M. was great when he cam to do the seasonal maintenance on my Mothers furnace, he was punctual , courteous and very respectful but also very friendly and mindful of cleanliness by wearing protective covers for his shoes. When it comes time for my furnace and AC to be replaced you can bet that it will be Level Home Services that I will call!

I am reviewing this technician two times because he came to two different locations of mine and performed the same quality service.
Was called by Level Home Services because they were having a promotion. I was scheduled at a time that was convenient for me. Mike P. was the technician. He seemed to be extremely thorough and  knowledgeable. He explained what he was doing, what my options were and did not try to force products I didn't need.

Could not have asked for better service!  We put our place on the market last summer and immediately our old AC failed.  We called Level Heating and Air Conditioning for help and they responded almost instantly!  We had them replace the old AC  and they did a fantastic job.  Now we have sold our place and the home inspection showed our furnace needed replacing.  We called Level again and once again they came to our rescue.  They replaced the furnace at a fair price with almost no down time.
I HIGHLY RECOMMEND LEVEL HEATING AND AIR CONDITIONING!!

I would steer clear of this company. They are disrespectful on the phone while being deceitful about the type of work they do.  The dispatchers can't seem to give you any information up front for any type of work and very unpleasant to talk to. Very unprofessional and rude when you ask questions. maybe need to get retrained by the owners or making too much money so they don't need your business.
I gave them two stars fearing company might pay to delete this post with one star.

Predatory pricing on a straightforward kitchen faucet installation. Plumber was there for a little over an hour and charged nearly $500. I supplied the faucet, so this was the charge for labor. The estimate was deceptive and by the time I realized it, I just needed to get the job done, so I paid the extortion level fee. It was a sickening experience.

Predatory Pricing, buyer beware.

My home is being rented through a property management company. Level has been to my home twice, and both times they have been turned away. The first instance they claimed that my entire A/C unit needed replaced, holes in the coil, etc.. another company was sent to look at the home and found nothing wrong with the A/C unit other than a pinched condensate line. Line was changed, unit recharged and the other company was out the door for $186. Level wanted to replace the whole unit.

Today, they were sent to look at the heating unit. A motor replace for a quote of $675 and a faulty gas value replacement for a total quote of $1629, and guess what? Their recommendation was to...Chou guessed it, replace the whole unit. Another company has again been dispatched for a second opinion. As a former HarCo resident, very disappointed in Level heating and air.

I saw that Level Home Services had great reviews online and I was pleased that they did not disappoint when I requested them to do some electrical work. They answered my online inquiry almost immediately and had an electrician come out to give me an estimate that same week. Edgar was very professional and knew exactly what needed to be done. He provided a listing of several package levels of services for me to decide what would best suit my needs and price point. He was available to do the job only a few days later at my request. Both times Edgar arrived before the time slot which I loved because I was able to go about my day without having to wait around. He did performed the repairs in a timely fashion and even cleaned up. I would definitely use them again for household repairs.

I live in a row home in Baltimore City. My AC condenser is on the roof and was looking in poor shape. The base it was on was falling apart, made out of wood, and needed to be reset. The tech, Steve, who was there to service my furnace,  gave me a great price to fix it which included disconnecting it, cleaning the roof, making sure there were not any penetrations and re-mounting it on a new base. A week later the installers came and did an awesome job. Kuddos Level!

I contacted Level to do their spring check up for $79 on my 2 units. both units working fine but wanted to make sure charges were proper etc.  Technician arrived on time and was very pleasant. After an 1.5 hours was told that both my capacitors were weak and should probably be replaced.  As the tech was preparing the quote, I quickly googled the price of a capacitor and actually watched a video of the installation process which the video only took 5 minutes.  I was then quoted a price over $2000.  This company is owned by Horizons which I had a similar experience with when I contacted them to have a gas line run 30 ft in an unfinished basement.  I dont know how this company believes it can justify over $500 an hour labor rate.  Will never use them again.  Based on the other posts here - I hope my units continue to run.

FANTASTIC!!!!!

From the initial call, the sales rep (Steven) to the technicians (John and crew) that installed the new system, to the electrician that works with the company (sorry, I cannot remember his name at the moment), this has been one great experience.  Level KNOWS what customer service and customer care is ALL about, and they do it with a smile.

Our hats are off to some wonderful crew!

Extremely overpriced, and they charge for estimates.  The estimate I was given was $800 over the high end of Home advisors cost report for the area.  Homeowners beware don't waste your time.  Joke of a company not sure why or how they continue to get business.

We have used level in our personal home and when we bought a new property we decided to give them our business again. We explained we were replacing a boiler/radiator system and wanted to add ductwork for air conditioning. My wife met their estimator on the job site and went over the project.  He took notes and asked me to call him to review. I called and he started with before you get started we do not do ductwork projects the company is getting away from this and we will need to disqualify ourselves  Confused I asked do you have anyone you recommend no we don't have anyone we can refer for that  Guess they are not the one stop shop they have been in the past for us. Disappointing to say the least

I've been waiting over 2 weeks for a quote , not even for work to be done.
I call just about every day and ask for the manager to call me and let know what's going on but it seems they just don't care about their potential  customers.
I would never suggest them to Any one ... I'm so disappointed  in the couple positive reviews I read on here it is clear this company does not have it together.
Be cautious when dealing with this company as they dropped the ball even before the work starts.... how bad would it be if they started a project and left it done incomplete. ..
I would find someone else...and it looks like I may have to...this kind of service is what gives businesses  a bad name

Level or now called Horizon did a Fantastic job putting in our new Air Conditioner and furnace.  They were right on time and I could not believe they could get the job done in one day. It really was a lot of work, and everything works just great!  Those guys did a wonderful job! I highly recommend Level-Horizon services.

Great service from initial phone call to work performed. Would definitely recommend. A little pricey but the work comes with warranty.

Just had my Spring HVAC service. Technician was professional and informative as usual, but I wanted to comment on how careful Level Home Service was during the COVID-19 pandemic. Technician wore a mask, booties and gloves, maintained a safe distance, minimized contact with surfaces within the home, sent the receipt by email. The last thing we need during a home isolation period is to lose heat or air conditioning in the house. Very glad they are still on the job.

I must start this by saying I don't post reviews ever. This company came into my house making this huge speech on how they are not about ripping off the customer and that they are service oriented company. They replaced my toilets to my satisfaction so I contacted them again about some new issues. The tech arrived with a dead tablet asking if we had a place to charge. He had my 77 year old wife dig out the area under our stairs to get access to the main water shutoff. He should have known when she showed the problem in the basement, the main water shut off was between the furnace and the water heater plain as the nose on his face. Then the Tech that replaced the cold water shutoff valve in the basement didn't clean up his mess. They replaced the faucet in the bathroom just to increase the bill. The original faucet just needed the valve  replaced or rebuilt. The man then told my wife that our leaking shower was due to a bad shower head. I ask you how does a shower head leak?? The valve needed to be repaired or replaced. I wanted a tub re-caulked, she was told that it would cost much more. His opinion, it was OK he's seen worse. He proceeded to tell her it would cost over 600 dollars to replace a faucet In our basement. Didn't even try to repair the current setup. This in my opinion is bad practice and poor service. I will never invite  this company to my house again.

Justin with Level has been wonderful to work with. He is knowledgable and doesn't stop until the job is done!  Justin is clean and neat and efficient. The whole team at Level has been wonderful to work with!!  Level recommend particular units for my house and I have not been disappointed!  I appreciate finally having a quality company turn to for HVAC needs!!!!!