Best in Baltimore MD

I can't say enough nice things about this company and the people who work there. They are very experienced and very professional. Most importantly, they are willing to take time to fully explain a situation and the options available. Their prices are very fair. Along with many of my neighbors, we are long time very satisfied customers.

Sprio at Empire saved us this weekend. Our water heater went out on us and other services couldn't find a unit that would fix where the existing one was located. Spiro found a new unit that would fit, got it fast and installed it for us on a Saturday. Having hot water through the weekend in the middle of winter was a lifesaver. Thanks Spiro!

We recently purchased an old house that had been empty for some time and when the water was turned back on we had some issues.  We had an original 1937 faucet that wouldn't turn off, a toilet that just had a sign on it saying do not use, an improperly installed toilet that had to be re installed and  our main water supply was leaking.  Each issue was repaired quickly and inexpensively.  Having moved from another old house I was familiar with the adage you just going to have to replace it without anyone trying to repair...not Ralph!   He repaired the old faucet, replaced the old toilet, cleaned out a sewer line that everyone said had to be replaced. - and he's an awesome guy!!!!

I found this business by their Facebook page. My well pump began to rapidly cycle which I suspected was a bad pressure tank. They arrived promptly at 9 am and went to work to replace the well tank, low pressure switch, and manifold pipes with all stainless steel. Excellent service and fair pricing!

Fred did not actually provide any services.  However, I still felt the need to write them a good review.  We had a leak in our new home in our well water system.  We know NOTHING about well water stystems.  It was late on a Sunday before a Holiday.  He still returned my call and took the time to listen to our problem and advised us on what he thought the issue has and how to repair it.  That kind of service is near impossible to come by!  I will be contacting this company with any future plumbing needs!

When I was searching for someone to do partial work on my basement project, I found Anthony online. When I met him he was very professional and friendly. When speaking to him and showing him my project he was very knowledgeable and new exactly what I needed for my basement project to get the job done and finished the work. He did the rough- in for my basement and it looks AWESOME!!! I would recommend Anthony to anyone who is looking for a great professional plumber and masonry repair worker. It is hard to find a really good person that is trustworthy, honest, knowledgeable, fair and someone who does not waist your time. I appreciate a hard worker and Anthony is just that!!!! He does ABSOLUTELY GREAT work!!!! Thanks a bunch.

Mike was able to diagnose the source of our kitchen leak using photos and FaceTime and guide us through the fix remotely, saving the expense of a site visit.  Good to know there's still honest, skilled, and experienced people around!  We will definitely be using him for any future repairs.  Highly recommended.

Worst contractor ever. They were caught sleeping on the job and the quality of installation is very poor.  Each of my toilets are installed a different distance from the wall, and the ones that are too far away all leak. I have to have most of the shower diverters reinstalled (and have to redo the tile around them) because they were put in improperly. They left one of my tubs leaking due to poor installation and refused to come fix it.

Stay away from them if you want the job done right.

Update April 2016: after all the hassle the line was dug up and replaced and there have been no problems in the months since. I'm told that Jason has recently sold the company and that there's a new owner, if that's the case please don't hold old reviews again the new owner. I'm going to leave this review up with a neutral A-OK 3 stars.

Update Jul 24: Jason says they will stand behind the work, will honor the warranty, and will dig up and replace the sewer line. I'm still less than pleased about being told someone would be out last week and having no one show, but if the repair is completed I will be satisfied.

In June 2013 Baltimore Sewer Service.com LLC installed a seamless pipe liner to fix my main sewer line. They gave a 50 year warranty (as written on the work order -- Jason's claim in a post here that they don't offer such a warranty is just not true. See infamous.net/bss.jpg . )

At the time of the repair I was pleased, I thought that they'd effectively fixed the problem at a reasonable price. But the line started to run slow a few weeks ago, getting bad last week. I called twice (on Thursday July 16 and Friday July 17) and was told someone would be out Friday morning. No one showed and I was not called back. I sent e-mail through their website at BaltimoreSewerService.com and received no reply.

With the line completely backed up and sewage bubbling up in the toilet on Saturday, on Sunday I had to have another plumber snake out the line. That plumber pulled several handfuls of out of the line. They just did a video inspection and found heavy root infiltration in the part that was supposedly lined. The repair guaranteed for 50 years had totally failed in two.

And not only has the repair failed, I can't seem to get them to respond to the problem. I've filed a BBB complaint seeking a refund, as a preliminary to official complaints with the county and state plumbing boards and/or a lawsuit.

I am open to finding a resolution to this and will update this review if BSS makes things right, but I'm not optimistic.

Buyer beware of this company!  I had a clogged kitchen sink that was that required a snake job to unclog it.  Roto-Rooter sent a plumber by who assessed the issue and asked for a flat rate of 620$ !  I told him that is way to much and he immediately said he could give a discount and the price instantly changed to 350$.  I said no and he left.  He then came back 5 minutes later saying he could do the job for 250$.  I was just put off at this point and went with much cheaper options.   Buyer beware of the ever changing price!

Made two attempts to contact this company for work and have been ignored both times. Left a message with the company via an employee and answering machine. Never heard anything back.

Excellent service the whole way through. I had an emergency situation with a clogged main sewer line and a house with 4 young boys in it. They were able to get me scheduled for the following day and did an amazing job! Rich and Hal get special shout outs for explaining everything and being courteous and good natured the whole way through while i peppered them with questions. Abbott's Plumbing really deserves the 5 stars!

Had him come to pull a permit for a gas  pressure test (inspection) and paid $350 for that.He came ,did a preliminary test and found the line was leaking,quoted me $3250 to do the repair of the gas line.I had it fixed for $500 using someone else.He then refused to pull the permit for the inspection and also refused to return my money so I disputed the charge with my cc and also placed a complaint with the MD board of plumbing.

Seems like a shabby individual to do business with ,try to avoid and use a real decent professional if you care about your money.

Crouse is wonderful. Been my parents plumber and my plumber for years. Very courteous and professional they always go the extra mile for their clients. They're the only plumber I will ever use