Saffer Plumbing, Heating & Electrical

I called and immediately got through to their staff who was very friendly and helpful. They couldn't get me in the same day but i got the the very first appointment the next morning at 7:30am. When Paul arrived he was nice, polite. A gentleman. He listened to me when i told him what the problem was,a very bad clogged drain in my tub that we tried everything to fix ourselves and couldn't do it. He quick and when it was fixed, he cleaned up the mess that had been left behind. The price i was quoted on the phone, based on what i told them the problem was, was what i paid and it was very reasonable. I would definitely recommend them and if i ever have another plumbing problem they will the first ones i call.

They are on-time and good.  They will give you an estimate.  I have used them three times.  Another plumber (Chris Jensen, he was too busy to get to me) suggested them.  I was pleased with their work.  They fixed the problem and did not look to do a lot of extra work or unnecessary stuff.

Thank you Saffer for saving my house!
I called to have my sump pump looked at - which ultimately needed replacement.  With all the rain we've had recently, it was no surprise that my current pump couldn't keep up.  I called Saffer and they sent someone out that SAME DAY for a free estimate!!  I was able to upgrade my existing pump for cheaper than some other companies I also called.
THANK YOU!  You have a customer for life :)

I had the same issue one of the previous commenters - James A. - had with Frank.

I used Saffer for a couple years and was generally happy. I had one issue pop up once - a plumber suggesting work I knew I didn't need - but it wasn't big enough to drop them as the plumber I called.

More recently, however, I had a problem arise following one of their jobs. I called to get a second appointment and was told the follow up work wasn't their responsibility. When I asked what would happen if it was determined that their work is what caused the second problem, I was transferred to Frank.

He immediately became defensive, told me I waited too long to report the problem, and generally lacked any professionalism. I calmly explained to Frank that his tone and manners were unnecessary, that I appreciated the work his company had done for me in the past, but he seemed more intent on winning the conversation.

I guess he won, but Saffer loses. I won't use them anymore and I won't recommend them anymore. It's a shame that they employ this guy at an otherwise good company.

I'm writing this review after Saffer saved the day in my home yet again. We've been using Saffer since we bought our first home in 2006 (where they installed a new oil burner) and now, in our second Baltimore home, they helped us tremendously. We had a major clog in a sewer line and we were afraid it would require a full replacement at $2-3K+. But David Saffer, the owner of the company, diagnosed the problem smartly and even said if we wanted to save a little money, we could do some of the minor ceiling demolition ourselves, since his workers were extremely busy. We were happy to do that, because we needed this issue fixed fast, since we couldn't use water on our first floor. Patrick, a super nice guy, cleared the clog, repaired a crack in the toilet flange and was done in under two hours. Our feared major repair at a couple grand turned out to be under $300. Also, the women who answer the phones are awesome -- thank you, Norma and Vicki for being so responsive all the time. We love Saffer for their fair prices, their integrity and their speed and professionalism. Thank you, Saffer Plumbing!

Incredible service! I called Monday morning at 7am and by 12pm I had a new water heater fully installed! Earl/Frank came out within an hour of my call despite being short staffed. He completed the job single-handed, only having the assistance of the parts guy to carry the heater in and over my washer/dryer. Nice guy to talk to, but most importantly, his work was flawless. I'm so glad I went with Saffer!

Highly recommend saffer.  Responsive, professional, fairly priced, friendly & good at solving my challenging plumbing issue.  
Came referred by a friend & i am very glad i found saffer.

This is the BEST plumbing company ever. Prompt, reasonable and thorough.  They think through the options of each job request like it is their own property.  Fixture prices and quality are top-notch.  I have done a huge number of rehabs, new building and updates to my homes over the years - Saffer is head and shoulders above the rest!

I am so totally satisfied with Saffer Plumbing & Heating.  Not only do they do plumbing, but they do electrical work.  I have used them for both.  I also have had bad luck with both plumbers and electricians.  I do not hesitate to call them when I have a problem.  Thank you Saffer!

We have used Saffer Pluming for nearly 20 years. Our house is old and has had more than a few issues over the years, but they always do an excellent job, are prompt, courteous, and fair with their pricing. We've even gotten tips for emergency, do it yourself fixes over the phone to save us the expense of an emergency service call. I never hesitate to recommend these guys and will continue to do so - Saffer is always our plumber of choice!

Slow, non-responsive.  Didn't do work that they said they would on the written estimate.  If you try to contact them you get an answering service that doesn't know anything and they aren't likely to return your call anytime soon.  They provided a written quote but when the second crew came to do the work they said that they wouldn't do it and left.  

Not a professional outfit that is easy to work with.  I won't waste my time with them again.

I found the people at saffer plumbing provide honest, reliable service, they were very prompt and professional, came on time, provided expert service without overcharging, i would recommend Saffer plumbing to abytime who needs plumbing service.

Jason and Jack came out to trouble shoot decreased water pressure. This was the second company we called (the first ones didn't look around much and recommended we replace all of our pipes inside and out- which would have cost us thousands of dollars). Saffer came out, checked our whole house, determined it was our water filter on our main pipe, brought all our water pressure back and then some! Down the road we will eventually need pipe work, but they are working perfectly fine as of today! They were pleasant, took the time to teach and explain to us what they were seeing, and made short and long term recommendations for us. We will not hesitate to use these guys in the future, and when our pipes do eventually go, we will be happy to pay them the money for replacement!

Had a really nasty sink blockage that I couldn't fix myself no matter what I tried.  Saw the reviews on yelp and figured I would give these guys a try.  Called them first thing this morning and they were able to get someone here within an hour.  

Guy named Earl came and did an awesome job.  Fixed the problem, was super nice, and charged me a fair price.  Will definitely use them in the future.

Saffer Plumbing and Heating completed work in my condo in Reisterstown, MD. There was an issue with the contractor hired by Home Depot so I found my own plummer on Yelp.

Saffer installed a new dishwasher and garbage disposal. The installation was completed two years ago and there have been no issues. They were not cheap however when you find a company that does impeccable work it's worth the money!

I hired them again last year due to a different Home Depot contractor who took shortcuts when installing a new gas stove. My tenant discovered a leak and called the gas company which confirmed. Home Depot did give me a store credit for the price I paid for the installation because the company would not rectify the error.

Thank you so much Saffer for coming to my rescue! If you need any plumbing or heating repairs give them a call.

Saffer Plumbing has done two excellent and affordable jobs at our house. Just today they found snafus that would make a lot more work over their original estimate, but they stayed an extra three hours and didn't charge us any more. Above and beyond! Their workers are always the best too, prompt, thorough, and genuinely nice folks. Can't recommend enough.

I've used Saffer for a number of plumbing jobs and they have been excellent.   They diagnose the problem and show it to you as well and present you with quotes on the spot.  They are very transparent.    Although i have never posted a review for them , I could not pass up the opportunity this time.  I had a backed up toilet in basement and called Saffer and they said they could send someone out the same day, but not until after 4 pm.  The tech arrived right  at 4 and was able to give me several options (RootX)  that I could try before moving to another solution which would be much cheaper if it works  and would take care of the problem.  He then presented me with project quotes if that did not work.  Needless to say I was impressed, because he could have offered the the other two solutions and i would not have been the wiser.   Here's the shocker, there was no charge for the service call.  When he left he said he was emailing the invoice, and when i opened it it was a 0 charge, and he also included the quotes for the other solutions which would be good for i think several months if the problem returns and RootX does not solve the problem.  I will continue to use Saffer for my plumbing and electrical needs.

Wow! So impressed with Saffer.  These guys are true pros and will be using them from here on out.  I was blown away by the service from first making the appointment to the invoice process.  This is truly a 1st class company.  I had a blockage in my main line and they were able to fix it after meticulous and careful work.  The place was spic and span after the job as well.

Had a leak in the basement this afternoon. Called Saffer plumbing and they had someone out within an hour. Miguel was professional and knowledgeable about his job. Within an hour the leak was fixed and my husband and i are very happy. Very honest and professional company.

I did due diligence and shopped around for an estimate - all ridiculously high and/or the business owners/estimators patronized me. Since I really wanted to use a business in the neighborhood, I went with Saffer. What could go wrong? NOTHING!!! Everything I needed to have done and all of my suggestions, were not only listened to but put into action. Saffer does more than just plumbing. The bathroom in my basement is gorgeous. Everyone that participated in the job is a master. Bob is the head ninja. Now I'm trying to get them to do more work in a challenging space in an old house. I am very confident they can do anything.

Saffer Plumbing got back to me as soon as possible, owner was at my house within an hour for an estimate, gave me a good price, were courteous, and did the job right- the first time.   What more can you ask for?

Great, professional service at a reasonable price. I have been using Saffer Plumbing for a number of years and couldn't be happier with the service they have provided.  

Their staff is friendly, professional, and does a wonderful job.

Our 34-year-old boiler started short cycling, and another company and a private contractor said we needed to replace it. It was too expensive to fix, they told us. Then the guys from Saffer came over, quickly figured out the problem, and the replacement part we needed was only $100. Saffer's guys said we had another good few years with this boiler. It was such a relief. They're trustworthy and reasonably priced. I can't recommend them enough.

What a great company!!  Safer Plumbing, Heating & Electrical has been out to my home four times for different issues, since we moved to Baltimore. Each time, on time, professional, really competent, personable, and like a good scout, they leave their work area cleaner than when they came.   They are clear about the cost of each job, so no surprises at the end.  It's a family business that has been around for years--something we can all feel good about. B BFF sex

Sometimes plumbing can be a mystery. But the expert staff at Saffer Plumbing we're determined to get to the bottom of it. It took several visits to address a few seemingly unrelated problems but this company resolved them and we all learned a few new things! The owner personally paid a visit to see for himself the oddity I was describing. And while here,  another problem previously thought to have been fixed resurfaced. The plumbers who came here had a positive attutude and were always pleasant. What's more, the owner was gracious enough to adjust my billing so that I wasn't charged for multiple visits. This is a great, local, family owned and operated business which I highly recommend.

For some random reason, the hot water in my shower was only a cold trickle. It made no sense so we called Saffer Plumbing as we usually do and they were prompt, explained what needed to be done, and quickly fixed the issue. They are great.

I am a first time homeowner and finally moved in last week. I kept finding things that I needed to fix and once I realized that the water pressure on my 3rd floor was awful, I was so disappointed as I thought I would have to live with it for the rest of my time here. I called Saffer Plumbing and they scheduled for David to come and do a free estimate that same week. After David pinpointed the problem, they scheduled an appointment for me and had someone come out the very next day. JD came and was phenomenal. Not only was he extremely friendly and respectful of my home, but he also took care of 3 issues I had - 2 of which I had not even mentioned before and was not planning on having fixed immediately (because I thought it would cost a fortune). After he fixed my water pressure (which took him 2 minutes to finish), I told him that my kitchen sink had been leaking. He took a look at it, diagnosed the problem, and then got straight to it and fixed it within 5 minutes! Then I told him very casually that I had bought a new shower head to try to help with my water pressure and he offered to install it himself (knowing that I would not be paying any extra for any of these additional fixes). I called Saffer Plumbing for one issue, but after JD left, I had 3 things fixed that have made such a huge difference in the quality of my home - and all for the same cost of having only my water pressure fixed! I asked JD a million questions and kept him for much longer than he needed to be here, but he patiently answered all of my questions and addressed 100% of my concerns. I cannot recommend Saffer Plumbing, and specifically JD, enough! I am so pleased and will definitely be calling them for ALL of my plumbing needs in the future.

I was very pleased with the plumbing jobs done today by Paul Holt from Saffer. He called me before his arrival to let me know when to expect him. When he arrived he diagnosed my problem, gave me a detailed estimate cost for my options.
  Paul's work was professional and efficient in addition to be fairly priced.
  I might add this was all done on a Saturday which was convenient for me.
  Great company !

So I'd say that in my experience plumbers disappoint 80% of the time.

Saffer is the other 20%.

Communication was easy.

Service was exactly as promised.

Billing was easy, done on a tablet, and I had a digital receipt before he left.

After years of looking, I finally found my plumber!

We have been using Saffer plumbing for years. Steve and Brent were at our house today working on our boiler and, as usual did a wonderful job!

Saffer is the best!

Warren and Janice

Paid $170 for about 3 minutes of labor that only partially fixed my problem (water leaking in the basement). No time was taken to examine what the full problem was. When I later figured out there was another source of water leaking in the basement, I had to pay an additional $150 to fix that too. I feel like I had to pay twice to fix the same problem. Nice people, but I'll just YouTube how to fix whatever plumbing problem I have next time.

Very unprofessional in dealing with customer remediation.  

Everything started great and professional.  Once a couple explanations and price questions come up, that's where one of their reps, Frank, dropped all professionalism.  

--There was no check-in for an appointment that was scheduled for a week.  Nothing the day before, nothing confirming time, etc.
--At the time of the appointment setup, there were still a couple questions from them as to how to approach the proposed job due to length of ducting.

--I called the night before and left a message for a call back to confirm the appointment.  I heard the morning of that the team was running late.
--When I reached Frank, I also inquired about the job and the total cost for the job.  At this point, I was merely inquiring on how firm the price was since it felt high for the job required.  Frank then put the blame on me as the customer for asking these questions the morning of the job.

I can understand being a little irritated on his part and I'm sure he has had his fair share of customers, but to lose his professionalism and drop any notion of good customer service is uncalled for.  As a result, I cannot recommend Saffer to anyone I know.  In this economy, and in paying big money for plumbing work, the standard should be professional and courteous, even in challenging situations.

Very disappointed.

They did a great job. I needed a washer/dryer hookup installed in a somewhat unusual spot. Another company took a look and said it couldn't be done, but Saffer was able to do some problem solving and come up with a workable plan. On the day of the job, the crew arrived and went right to work, executing the plan well. They got it done in the specified time frame and price, and so far (3 months later) the work is holding up well. The office staff was pretty easy to work with as well. It was not cheap, but good work never is.

Time will tell if they fixed the leak (it's been going on for months now, off and on but never when I could have someone else see it--argh!), but so far so good and they're awesome to deal with.  Really good about being on time and doing the job at a reasonable (for a plumber) price.  I loved the clean-up job, too!  It looks better than before they came!

My go-to plumbing service for issues big and small.  We have had both.  They have saved the day many times in my home.  Had a big issue which they found a work around which has held for years and was reasonable.  Their pros really know their craft!  Reminds me that I have a few  plumbing issues I need to call about!

Have used them for years and always been very happy but today I called about a backed up shower drain and they told me even their emergency service could not come out for two weeks.  I've found someone else, but a little sad to end this long term relationship and wondering if it was about me, since they usually came same day in the past.

Like many of you who might be reading this know, living in an old home can present lots of plumbing challenges. Thus my problem: I was in need of a shut off valve handle for an old hose bib assembly. Though Saffer didn't have one, Master Plumber Robert Wilcox who was manning the front desk when I visited, sure tried to find a solution. I left without the handle, but some sound advice and respect for their customer service.

As owner and operator of or WM. J. Theiss & Son for decades, Mr. Theiss chose to stock hard-to-find items even though the plumbing industry was rapidly and constantly changing. Thankfully, after the merger with Saffer Plumbing, it appears his desire to serve the surrounding community remains intact. I can't attest to their in-home service, but if you're in need of a historic part, you can't go wrong visiting Saffer where I KNOW they will do their best at helping you find a solution.  Thanks, Robert!

Outstanding.  Chris explained everything so that I understood what happened with the toilet in the master bedroom.  It made perfect sense.  He priced out repair vs. replace and, with no pressure from Chris whatsoever, I decided on replace.  Chris and Brook, who brought the new toilet, were both wonderful.  I will definitely use them again.  The whole job took about 2.5 hours and the total cost was $1,088 for the toilet replacement and a few other incidentals that I wasn't charge for.  I was delighted.  I esp. appreciated the time Chris spent explaining things to me.

Saffer did a great job updating the plumbing & electrical that was needed before they installed my dishwasher. They were professional, competent, and on schedule.

After a disappointing experience with another local plumbing outfit, I called Saffer on a Friday morning, hoping to get my kitchen faucet replaced that day so I wouldn't have to go the weekend without kitchen water. Although they were booked, they found time for me. The plumber that came (Bob) was on-time, diagnosed the problem almost instantly (something the other guy had missed entirely), and then made the fix quickly. I will use them again without hesitation, and recommend them enthusiastically.

Called at midnight when sewage was backing up into our bathroom sink. They sent someone out in the morning to diagnose and fix the problem. JD, the plumber who came, was fantastic at helping us. Prices were very reasonable even though it was an emergency situation.  I'll definitely call them again.

We've used Saffer several times and had excellent service. Today was no exception. We had the pleasure of Mr. Lee Simmons coming out to look at our clogged kitchen sink. Within a few moments he diagnosed the problem and had the drain unclogged in less than an hour. The cost was surprisingly reasonable, especially compared to another plumber we used for a similar situation. When Lee showed me the estimate, I had reverse sticker shock if that's possible! Anyway, next time we will call Mr. Simmons at Saffer to help with any future issues. He said his son is also a plumber with Saffer. Great family business overall!

My water pressure was really low in my home, and I didn't even realize this until I called Saffer Plumbing. They sent Rick Wright out to assess my outdoor hose bib (which I realized was flawed when I had a new irrigation system put in for my garden).  

Rick identified the problem, and did an overall assessment of the plumbing in my townhome which is 15 years old.  He offered a reasonable price, including a discount for paying up front.  They are not paid by commission, so there was no incentive for him to sell me more plumbing work other than to help me.

Saffer plumbing also sends reminder emails and texts, and their plumbers are on time and professional.  I highly recommend them for any plumbing needs.