First Class Mechanical

First Class Mechanical, the company our home warranty company sent to our house, came out to replace our well pump.  The technicians mentioned that our well water was notably dirty before leaving.  That evening, when we turned on a faucet and flushed a toilet for the first time, we were shocked to see water that resembled mud and was the color of mustard coming out of all of our faucets and toilets.  We did some quick research and decided to run a hose from where the well water enters our house to the backyard and run it for a few hours.

I called First Class Mechanical Friday morning to ask if having muddy mustard colored water is normal after replacing a well.  The lady who answered the phone called the technician and told me that he said we should call our water filtration company because our filtration system must be broken.  Knowing that our filtration was working and we had clear water up until the moment our well pump was replaced, I made a call to our water filtration company and another well company.  Both asked me if the well was flushed over the top after the well pump was replaced to get rid of all the silt/dirt that is typically stirred up with a well motor replacement.  I observed most of the repair and I did not see anything that looked like flushing the well, and there was no water in the grass around the well, so I called First Class Mechanical back to ask.  They had the technician call me back.

I asked the technician if they did an over the top flush of our well before leaving.  He said they did not.  I asked if they normally do it.  After some prompting, they said they usually do it for 15 minutes to 45 minutes.  He reminded me that our well water was particularly dirty and it probably wouldn't have made a difference.

If our well water was particularly dirty, why wouldn't they have done a longer flush than normal, 45 minute to an hour, instead of skipping it all together?  And more bothersome, if they chose not to flush it themselves, why didn't they tell me to run a hose from our basement where the water comes in to the backyard before leaving?  And tell us not to plan on using any water for days?  And tell us to expect mud to essentially come from our faucets and toilets?

We did not have usable water for over a week and are still waiting for the other shoe to drop in terms of appliances that were filled with mud.  Our warranty company had to pay to have a plumber come to our house for 8 hours and flush our water heater, all toilet tanks and any other appliances that use water.  They also paid for our water filtration company to inspect our unit.

Run, don't walk away from First Class Mechanical.  Call someone else.  Anyone else.  They never called me or apologized for the chaos that resulted from their laziness.  Definitely not first class, or even second or third class.

We have used First Class Mechanical for all of our plumbing and natural gas needs.  They are fantastic!!  We had an emergency gas situation and they came out immediately and fixed the issues.   They are very knowledgeable, trustworthy, dependable and do professional work.  They repaired a ruptured water pipe in our front yard that was leaking below ground.  Their work was so well done you could not even tell they dug up our front yard.  They have done many jobs for us and I can't say enough about their quality and staff!  They are reasonably priced for the work they do!  Thank you First Class Mechanical!   I highly recommend them.

The appointment was between 9and 12,after waiting I called at 11:45,somebody should have called me as soon as possible. Of course I was nice what do you expect me to be mean.This is one Company I will never use

I am VERY DISAPPOINTED with the service I received, or rather, didn't receive.
I called and requested a quote for some plumbing work I needed in my shower.  The bathroom is being remodeled and I wanted the service to be performed as soon as possible.
The staff was courteous and came to give me a quote, which I accepted. The soonest they could come was about a week later and although I needed it sooner, I understood so I agreed to wait.  The construction came to a halt so we could wait for the plumbing work.
They called to confirm the day prior, yet, the next day, about one hour prior to the appointment, they called to say they had a family emergency and could not come. Although I understand that family emergencies happen, this upsets me because I have the contractors lined up to continue the work that afternoon.
I asked if they were sending someone else, or rescheduling to later in the day or even after-hours and their response is that I could schedule it to another date at least 10 days away!  That is ABSOLUTELY UNACCEPTABLE!  I inquired about a manager or superior stepping in to come in their place and the response was that they only supervise and would not be able to come in their place.
So I'm supposed to just halt my construction for at least another 10 days because they don't have backups for their employees.
This is a reflection of how badly this business is run. As a business owner, I jump in as a backup if one of my employees calls out. Leaving the client stranded after confirming the appointment is a terrible business practice. And if so, at the very least, send someone else later in the day or make every possible effort to make it right and prioritize the client's need, not push it 10 days out.  That's just poor customer service.
I can't review the actual plumbing work since we will not be using their services.  As far as Nancy, the operator who got the brunt of my frustration, she was pleasant and professional.  My beef is with the management for not handling staffing issues and appointment backups in an acceptable manner. Rescheduling at the last minute for 10 days out is ridiculous. Terribly run business.

I called and requested a quote for some plumbing work I needed in my shower.  The bathroom is being remodeled and I wanted the service to be performed as soon as possible.

The staff was courteous, came to give me a quote, which I accepted. The soonest they could come was about a week later and although I needed it sooner, I understood so I agreed to wait.  The construction came to a halt so we could wait for the plumbing work.

They called to confirm the day prior, yet, the next day, about one hour prior to the appointment, they called to say they had a family emergency and could not come. Although I understand that family emergencies happen, this upsets me because I have the contractors lined up to continue the work that afternoon.

I asked if they were sending someone else, or rescheduling to later in the day or even after-hours and their response is that I could schedule it to another date at least 10 days away!  That is ABSOLUTELY UNACCEPTABLE!  I inquired about a manager or superior stepping in to come in their place and the response was that they only supervise and would not be able to come in their place.

So I'm supposed to just halt my construction for at least another 10 days because they don't have back ups for their employees.

This is a reflection on how badly this business is run. As a business owner myself, I jump in as a back up if one of my employees calls out. Leaving the client stranded after having confirmed the appointment is a terrible business practice. And if so, at the very least, send someone else later in the day or make every possible effort to make it right and prioritize the client's need, not push it 10 days out.  That's just poor customer service.

I can't review the actual plumbing work since we will not be using their services.  As far as the Nancy, the operator who got the brunt of my frustration, she was nice and professional.  My beef is with the management who does not handle staffing issues and appointment back ups in an acceptable manner. Rescheduling at the last minute for 10 days out is ridiculous. Terribly run business.

I have had them here many times over the last several years. Hot water heater, water softener, water filter, well pump, shower installation, and a few other things that needed replacement.
They get the job done right and the price is fair.

Very friendly and professional service. Replaced our heat pump and condenser. Good price and good service.

I've done business with this plumbing company since we bought our home over 4 years ago. I've never been disappointed. Gary usually is the one who comes to our house and does whatever needs to get worked on. He is awesome, knowledgeable, honest and he always goes above and beyond. We've never had to look for another plumbing company, because they never disappoint.

Our well pump lost pressure this morning and to their credit, First Class Mechanical was able to come out on the same day and fix the problem. However, for less than an hour's work and no parts replaced (all they did was splice a broken wire), we were charged over $600. When I found out what my husband paid them, I felt sick. This is an outrageous price. It was a Saturday morning, not Christmas Day. The labor rate shouldn't be this high. I will make sure to avoid this company in the future.

I paid 1200 dollars to have pipes redone under the kitchen sink. Having problems with the pipes again. New plumber said it was done incorrectly. Will have to spend another 1000 dollars to do over. New plumber said the pipe should have been a 2 inch instead of a 1 and a half. Whole system backing up and will cost me plenty to do over

I had an excellent experience. Jay Athas came to service our home on behalf of Carroll County Bureau of Utilities. Jay was very prompt, knowledgeable, friendly, courteous, conscientious and kept a very clean job site. I would recommend First Class Mechanical and would request Jay!!!

We had a water emergency, came home from vacation to a broken well pump and no water. Derek came out on a Sunday morning and fixed it quickly and we were back in business. Thank you!

A little over 1 year ago First Class Mechanical replaced my well pressure tank.  The work was done well and on time.  lt turned out the tank i was sold was defective and needed to be replaced.  The tank was covered under a 7 year warranty so I was not charged for the tank.  However, the 1 year labor warranty had expired.   I expected to pay a reasonable fee for the labor.  I was charged $550 for 1 hour of labor to replace the tank First Class originally sold me that was defective.    
I will not use First Mechanical again and will discourage others from using their service based on their fees.   I was sold a defective piece of equipment and charged twice to install it.

I called with a plumbing emergency.  I was given an appointment that day.  They arrived within the time frame given and were able to address my problem.  My concern was they didn't ask if I wanted them to wear masks and they did not use shoe covers.  Otherwise I am very pleased with the service provided and will use them again.

First Class is always prompt. Joe is outstanding in his work ethic. Explains in detail what he is going to do. I always call First Class for all my plumbing issues.

They were first at my home to replace the well pump. Fast, thorough and priced well so...
When I needed a couple commercial ice makers and a commercial kegerator repaired I called
Although it took 2 visits for correct parts, all is well.
Very professional and fast.

My Air Conditioner would not operate. I call my usual company for service and was put on a list for service. I had seen advertisements for First Class Mechanical and thought I would give them a call. The friendly receptionist listened to my problem and had a service technician to my home at 8:30 the next morning. The service technician was knowledgeable and found that my thermostat was fried and had a replacement. A/C was running fine within a hour   Great timely and great customer service.  They will have my business from now on

I called to get a generator and water run to my barn.  Both were done on time and under budget.  I have used them for several projects since.  Kitchen remodel.  Heat issues.  Does not seem to matter why I call they are always prompt, professional and priced right.  

I have recommended them to several friends and have heard rave reviews from everyone that uses First Class.