W A Gambrill

So this is an unfortunate review to have to write, but the experience I had is one that I wish on no one.

It's a long one but here's the premise: You should only get work done with Gambrill if you want to have to worry about getting charged more than you need at every turn and have to advocate for you and the services you ALREADY PAID FOR when their workers are tired of working.  

Gambrill was recommended by a neighbor who noted they had work done many years ago and absolutely loved it. What we got was nowhere near their experience and it is clear that the work has diminished over the years. We were quoted for nearly 4K to replace a water line and do some work around the house (change a spout that was not working, replace a tailpiece in a bathroom). This was all ok as we were quoted for a very similar price by another company but decided to go with the one that was formerly reviewed highly by someone we knew. The response time was quick and we had someone out doing the work, that's exactly when the issues began. We were told they could no longer do the tailpiece to the bathroom lavatory because it would take much longer to replace, though we were quoted for it and paid for it. The workers became not kind at this point. We had to go back and forth a couple of times to ensure this actually would happen. They had to remove some wall in the basement to install a pressure regulator and in the contract it notes they will replace the drywall. They said they would do it at an additional charge and I had not double-checked the contract so we were charged in excess of $800 to get drywall in because of the labor hours, I get that drywall takes long to dry but the guy working was not having a good time and seemed slower than he should've been. Days later I realize that we were doubly charged for this and that our sidewalk had not been put in, just a pile of dirt where the waterline goes out. Again, they stated it'd be an additional charge and that actually was not on the contract though the two workers had mentioned many times it'll be taken care of by us. That one was on me, except they had charged us twice for a service and as soon as I mentioned it they said ok we will do it (a charge of $500). Gets taken care of, looks fine, but the excavating caused so much dirt and giant piles of rock to come up and so now we have a huge pile of dirt and crap on our front lawn. When I asked someone to come out and help level it they said there is nothing they can do, and quote, I'm not God. I can't level it. So, sure get work done with Gambrill if you want to have to worry about getting charged more than you need at every turn and have to advocate for you and the services you ALREADY PAID FOR when their workers are tired of working.

Unfortunately, our experience with WA Gambrill has been nothing but negative. They replaced the water supply (not the larger waste line) to the house. The area they excavated was roughly 4 x 4. It is customary once the work is done to leave the earth mounded to account for any settle. Unfortunately, they left a 6 x 5 pile of large rocks and rubble 18 inches high. Sorting through it and disposing of the large rocks has been tedious and time consuming. So far there are 3 each 5 gallon buckets and several boxes of rocks ranging in size from 6 to 10 inches across. Of course, they had to be hauled to the dump as the trash collectors do not take this sort of waste. This represents two hours of work plus time to get it to the dump AND the pile still needs about 3 hours of work and then time to the dump. This has to be done to even get to a place where the ground can be readied for seed. While it is reasonable for a homeowner to have to do remedial work, what they left was simply not right. Attempts to get them to do what was right were met with arrogance from all levels of the company. It was a disappointment to say the least. If you are considering them for this sort of work, please see some of the pictures and know you might very well have to deal with something like this yourself. Knowing this beforehand should be factored in to any decision you make and the price you are willing to pay. The picture of the mound is what still needs to be done and as you can see the rocks that have been uncovered are not the pebbles Gambrill would like folks to believe they are. There is nothing quite like paying someone for work and then having to do some of it for them!

Do not call them!  Not professional or knowledgeable and incredibly expensive to boot!  The service tech had a major attitude and was totally incompetent and the woman on the phones was equally incompetent and rude.  Find yourself another company!

Great Service

We have used Gambrill for several of our plumbing jobs. They are always responsive, professional and friendly. Their prices are very fair, and the job is always well done. We highly recommend.