Best Pipe Repair in Austin TX

Prompt response. Plumber made the  suggestion to purchase a faucet replacement ahead of time, which was a good idea. We could pick what we wanted and reduce the amount of the plumber's time we were charged for. We were very happy with the work that was done.

Vent holes needed to be cut in door.  I did the work evening prior to install.  Placed vent covers.  They arrived 1 hour late, told me he was calling his boss to see if my vent covers were ok.  He did not let me know boss said he should use his vent covers. He enlarged my holes and placed vent covers and then showed me.  The cover would not screw down because the hole was too big. And then charged me $250.  Ridiculous. I could have covered me holes with chicken wire and it would be ok. Price gouging.  After I speak to inspector, and ask a few questions, I'll be calling owner.  This is horrible customer service and somewhat underhanded.

I saw all the great reviews on yelp, so I gave Blue Dragon a call.  

I got a hold of Gilbert while he was on vacation in another state.  He still took the time to listen and diagnose the problem we have and gave some referrals since he cannot do it himself.  He is super friendly and outgoing on the phone.

Eddie did a great job fixing our toilets! I called them this morning for toilet repair and he was at our place within a few hours. Had both toilets fixed within the hour. Eddie also checked out our garbage disposal free of charge! We will definitely be using Rooter-Man Austin again in the future :-)

Capital City did an amazing job with my bent bathtub spout! They were easy to communicate with. Antonio was honest and efficient and only charged me the trip fee when another plumbing company quoted me over $460! I will definitely use them again for our future plumbing needs! Highly recommend!

Quick response.  Hourly labor rate on the high side for Austin area but work was first rate and all charges clearly explained before hand.

Excellent service all around. Our kitchen faucet was leaking for quite some time. We had a few new cartridges sent by the manufacturer but nothing remedied the issue. The A&T team confirmed the base leak meant the faucet needed to be replaced.

Once we received our new faucet we were scheduled quickly. Our plumber Luke was wonderful. Timely, professional and efficient in getting us back up and running. And fair in price.
All in all we couldn't be more pleased.

This will be our plumbing team of choice for all future needs. Thanks again A&T.

Abel is a fantastic plumber.  He was very responsive when I had a plumbing emergency and has been my go to plumber ever since.  (Old house, what can I say?)

When my water heater went out, I went straight to Yelp to find the best plumbers in the area. I noticed a number of gushing reviews for Braulio, and now I see why. He did great work (going above and beyond what was merely required), was fair in his pricing, and was super-personable to boot. He even looked at and fixed a couple of small things in the house without charging me for it. I can't recommend him highly enough.

Garbage disposal stopped working and sink was backed up over the Labor Day weekend.  I couldn't cook or run the dishwasher.  Called, left a VM on Sunday and Jaime texted me back within 30 minutes.  He said he could drop by the next day at 10:30-11:00. Mind you, that was the Labor Day Monday!  He showed up on time and got to work replacing the broken disposal with another one I had bought from one of the big box stores.  Unplanned but he was also able to fix an old toilet at the same visit.  All for a reasonable price.  

Very grateful for his responsiveness and professionalism.  I've found my go to plumber now and I know my old house will have something for him come back for another visit...hopefully not soon.

Another plumber told me that I needed to replace my water heater.  One of the thermostats and elements had gone bad.  Jim was able to replace the parts without costing me the expense of getting a new water heater.  I was so happy not to have to pay thousands of dollars.  Jim is truly a nice person and knows a lot about plumbing.  He's very easy to talk with and takes the time to diagnose the problem and make sure everything is in good shape.  At every step he explained what he was doing and why it was necessary.  You won't go wrong if you call Jim.

One of their plumbers came to our house about two weeks ago due to a clog in the line out of our washer. He tried snaking it a few times and then said we'd either have to do a more expensive snaking, or have the entire outtake under the house replaced. We tried the snaking, which also didn't work, which he said meant there was a break in the line. So we were out $600 for nothing. He said we would get a call from his boss the next day, which never happened. Tried calling, but no one called back.

The next week we used a plumber from another company, who snaked our entire line, and for about 1/3 the cost. Have tried calling them three times (including the number the customer service manager left in comments below), but it seems Stan's doesn't return calls.

So to recap:
1) We were overcharged for work they couldn't do, that someone else could,
2) given an incorrect diagnosis of the problem and
3) despite multiple tries to contact them, are not able to reach them about the problem.

I had been using Stan's for years, since when they were Strand Brothers, but am beginning to wonder what has happened to them.

Update: talked to Brian, the manager. Looks like the lack of contact was due to him being out of the office for a couple weeks. He was very polite and understanding about the situation, and refunded me for the work, so am updating this review.

Graham helped me out with a toilet that started acting up recently.

He called to let me know he was heading my way early in the service window.
And when he got here, he quickly assessed the options. He was straight-forward and clear about repairing versus replacing.

I decided to replace the toilet. He mentioned he could pick up the replacement just five minutes away. So I was a little surprised when he didn't quickly return. Turns out though his first stop didn't have the clear caulk I had requested, so he made another stop to pick that up!

He was friendly and good with our pets, too.

I'll definitely continue to use Plumb Doctors.

Ted recently came out to meet us regarding some tankless water heater concerns that I had. He had performed extra research by calling a Rinnai tech before the visit and provided us with great information. Fortunately, we determined that nothing needed to be done at the time, but I will not hesitate to contact and refer Thunderbird for future plumbing needs!

They were on time, quickly diagnosed the problem, and fixed it. They also then did a second job that we hadn't talked about on the phone. Not only was the service excellent but the price was very reasonable. They are my go to service now.

Scott is very professional and responsive. I got the quote from Yelp within 20mins, scheduled the appointment the next day. It took him 20mins to fix the broken pipe from the ice storm, also he insulated the pipe because they are exposed outdoor. Really nicely done.

Great company to work with! We have used them for years and they are always reasonable and fair.

My number 1 frustration with plumbers is when they hide their pricing until you've paid a service call fee. Austin Plumbing, however, was up front about their hourly rate and doesn't try to scam you like Roto Rooter and other big name plumbers. The job was finished within 2 hours of calling and within 20 minutes of arriving at my house. I paid for 1 hour of labor + parts and sales tax, nothing more.

The plumbers were courteous, fast and professional.

Austin Plumbing will be my go-to for future plumbing work.

Highly recommended. An outdoor water supply line to my house was broken and I was without water. Geronimo was the first to respond to my request and came in significantly more affordable than other services that had followed up later. Best of all he arrived first thing in the morning to do the repair. I also had him replace my pressure regulator valve while he was replacing the broken pipe nearby. He also did a great job of cleaning up and putting the grass back in place. If you are looking for plumbing services, look no further.

Diego is a true gem! He helped us out after an exterior pipe started to leak after a bad freeze. He was quick to respond, extremely professional and did an excellent job with the repair. Not only was Diego's service amazing but he charged us a fraction of what other companies wanted just to assess the leak. We are so thankful to have found him and will definitely be asking for his help with other projects in the future.