The Waterworks

Jordan was AWESOME.  Personable and professional.  He provided quality service in a timely manner at a very fair cost.  Wish I would have called them first instead of a handy man, it would have been done right the first time and no headaches.  Lesson learned! All my future plumbing needs will be through The Waterworks!

I have been a long time comfortworks customer and have always had excellent service and responsiveness.  Jason is my service tech and he calls before coming over and is on time.  Above all it is their trustworthiness that has been most satisfying.

Not a fan! We scheduled an estimate for a mainline replacement and we told they don't need to enter the home and that the estimate can be done from outside. (Not sure how they can give a proper estimate without entering the structure.)
Anyway, they come as I'm getting ready for work and knock on the door needing to gain entry.
You either know what you need to get an estimate done or you don't. This is common sense in your trade.
We will be supporting a small business instead!

This company operated an excavator on my property while digging into a neighbors yard.

Damaged my lawn.

No need for this.  There was plenty of access on the property paying for the service.

When I brought this to the attention of the operator he looked at me as though he did not understand English.

Called the office.  Asked for a supervisor to come out and see the damage.

No response.

This is sloppy work compounded by lack of oversight.

This firm has a remarkable inventory of equipment.  

I don't think they can manage it.

Agree with those who recommend DO NOT USE this company. They sent a person who seemed to have absolutely no knowledge or experience with frozen pipes. He was on the phone with a supervisor who couldn't even see the situation. Was warming pipes that were already warm when the ones against the outside wall were left unattended which obviously housed the problem. He would just sit there and do nothing until I would walk into the room for almost 3 hours. Afterwards, when trying to express my frustration to the company, it took 4-5 phone calls and an email to properly talk to a supervisor and was finally told he gave his best effort and nothing they could do. Lack of knowledge and respect.

I have NO IDEA where this overall minor rating comes from - these people ROCK. I've used them on and off as needed since 2007. I know I'm behind on getting around to this - my fault Waterworks. I'll make it up to you.

We needed a new garbage disposal installed. We called last Sunday got an appointment the next day. The intake order on Sunday was efficient, easy and she was so professional and so kind to us. Andre came over on Monday and it took him all of 40 min to install our new disposal.  

The service call was an automatic $60 and that gets applied to your quote. People don't work for free so I'll say that now so people can stop belly aching about a fee. It's a BUSINESS. $60 is reasonable to come out an assess.

The intake caller on Sunday told me when they call on Monday you have GOT TO PICK UP when they are in route because if they don't get a live answer they cannot make that stop. Great. Expectations set I got it.

Not only was he 15 min (after the call was answered :) ) he was in and out. SO efficient. I loved that.

Waterworks is the best. For about 15 years we had neighbors across the street where the guy worked for a competitor plumbing company. LOL. We still used Waterworks not to be mean but once you find what WORK for you, you stick with it. Happily. Love me Waterworks!

Waterworks quoted a water pipe repair job stating it would take a full day and advised that if it took less time there would be no refund. Assuming that they were correct about the time estimate, we agreed and signed the quote.

They completed the job in two hours - not eight hours. Two men - one stood and watched the other work. They intentionally attempted to overcharged the repair job. Their customer service person agreed that the quote was incorrect and agreed to a $500 refund, which they made.

Now due to their attempt to overcharge and the refund, we are on their do not service list.

Do not use The Water Works. The company is unscrupulous and dishonest.

We had noticed our underground lines from the downspouts were not draining out to the street. I called another company and they gave me a very expensive quote. I had already called Waterworks and when Dan came out he said he could handle the problem.  
I got a quote the next day, called the office and set up easy financing and waited for the installation.
Dan and Andrew did not know what they got into. The tree roots were everywhere but they stuck with it. They replaced the lines and got the front of the house working great.
Then Dan spotted an issue on the back. Thankfully he did since it connects to the sump and it stormed the next day.
Thanks to the entire Waterworks team for a job well done!

In my opinion, Waterworks does terrible terrible work. I have had water coming into my home during heavy rain for the last two years.  I finally found out from a neighbor, that Waterworks was the company that did the repair/replacement of the water line a month before i moved in.  I tried calling them and they would not give me any information on what was done prior to me living here.  I simply wanted to know what was done and if there was a possibility that this could somehow have an easy fix or be remedied.

I would never, ever use this company.

After a couple of basement floods, and trying some other fixes, we discovered the city program to install a backflow valve.  The city sewers are overwhelmed in some neighborhoods, so they are trying to get people to reroute downspouts, etc., and will install a sump pump or valve in certain areas.  Waterworks is the contractor.

Communication was good.  Arranging a time was handled well, though they showed up a day late because they had to finish another job.  Worked out better for us anyway.  They came right on time, and while Sweetie and Baby K evacuated I wrangled the pets.  The guys were nice, and professional, and only here for a few hours (some situations take longer.)  They showed me how the valve works, explained maintenance, etc.  Kept their mess to a minimum, worked around our menagerie, overall very pleasant experience (aside from the jackhammer noise.)

After having dealt with this company 3 times for varies random water-related problems can say that they're a.) a little more expensive than the alternatives, b.) staffed with really, really rude customer phone staff, and c.) generally timely.

The techs have been nothing but polite and helpful when they've arrived and shout out to them staying on-point for the quote every time.

Both times I've had to call to speak about an upcoming service the customer service rep has been very rude. They sorta start the conversation like I'm going to be antagonistic, which is insane because neither time was to complain, it was just to clarify questions. They can't answer questions about pricing, and they seem to only exist as dispatchers to what I'm going to guess is a team of freelance employees.

They're still passable, I just don't know if they would be first to be recommended to a friend.

I was scheduled from 10:00-2:00. The plumber finally came at 4:15. My 75 year old mother waited all day for the service call. Then the plumber offered a new configuration for the pipes under the sink only to not have the parts on his truck. It would have taken another 30 minutes to get the correct part. I the bill for labor was $230. Kind of expensive for such mediocre service.

Day two of the service. Got up early only to wait hours for the plumber to show up. Call the office and the rude people answering the phone have no answers.

Total for the plumbing is $700 now.

DO NOT HIRE THIS COMPANY. In October they came out to install a battery for my Watchdog battery backup for my sump pump. By March the battery backup began beeping incessantly. I added distilled water and the system kept beeping. I knew that the Waterworks technician had run to Home Depot to buy the battery he replaced. So I a) Called Waterworks who said, sorry, you're out of warranty. and b) Called the Watchdog battery backup company who told me that the Waterworks technician installed the wrong battery type and that it would continue to malfunction as a result. When I asked why the system had worked fine till now, Watchdog said this is typical - but the system will eventually break down.

Today Waterworks came back out and told me I was out of luck because they only warranty the parts/work for 90-days. I suppose I should be happy they didn't charge me their $60 fee for visiting my house to tell me I was out of that $300 I paid them to install the wrong battery.

I have a lot of plumbing choices. I've used Waterworks for years. NEVER AGAIN.

My kitchen sink faucet was leaking so I searched online for good reviews. I ended up deciding on The Waterworks and I'm glad I did. The receptionist was friendly and knowledgeable. The tech showed up that afternoon in a mask and booties. He did great work and was thorough and knowledgeable. He was very helpful making recommendations for some other work I need done. I'm glad I chose The Waterworks and I would recommend them to anyone.

A great company with great service,the plumber that worked on my bathroom water closet was super excellent and I want to give thanks to Kaz who I contacted who is a wonderful employee of the waterworks, thank you for all your help. The plumber came here the following day he was such a great guy to talk to,a hard worker who really knows his job. Kaz you're a good friend.
Have a great day!

Glenn Tomazic
Powell, Ohio

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A pic is worth 1000 tears brand new house and I missed the stud of hanging pictures and put a hole into my washer pipe water shot out at me just like a cartoon or movie lol so called water works up they had someone out in about 45 mins he came fixed the problem it was pricey but it was a Saturday night at 10 pm they did a lot to help me out gave me a price and about what I'd expect to pay the tech was nice and explained what he was doing and he answered a lot of questions I had he was really nice. All n all water works helped me out in a bind and hopefully this doesn't happen if it does they will be called again thanks for great customer service!

We've been using Waterworks for years. Just had them come out again recently and as usual the service was great! We even asked Adam for an estimate on a couple additional things, and we were able to get that work completed too in the same visit.

WW came to my house and the plumber was on the phone talking to customer service about how to repair the hot water tank.    WW came back to replace a $400 part.  I also had them replace some PVC piping with copper pipe while they were here and was charged $1,100.  36 hrs later I lost hot water again.  I called WW to just replace the HWT.  They arrived and I asked if I would get the $400 refund for the part installed 36hrs ago, I was told no.  I said they could make $400 or $3000 for a new HWT,  said no again (fortunately).   I hired a different plumber to install the new HWT.  He had to correct some of what the WW plumber did wrong.  I saved $800 with the new plumber and everything was done correctly.  I asked the new plumber what he would charge for replacing the PVC pipe with the copper that WW did.  The new plumber said he would charge $450 for the same copper installation.  Plain and simple WW are theves and have no business sense.

Ryan was very professional and friendly.
He arrived on time as promised. And when he needed help from his supervisor he called and made all the arrangements for us to get the best possible options.

I have had Waterworks clear drains for me in the past and have been satisfied with their work. This time I need a certified inspector who could inspect and test the backflow valve for my irrigation system. Andre inspected the valve and it didn't pass so I called the company who installed it and they replaced the valve. I called Waterworks and they sent Andre again and it passed. They did not charge for the first trip since it didn't pass. My experiences with Andre, the technician and the scheduler were both very professional and there was no doubt Andre knew what he was doing. Although I thought the price was a little high, the overall experience was excellent.

The technician came after the basement flooded and hot water tank quit working. He cleaned the ignitor for $250 and left his trash on the porch. High price, trash and a lack of mask during Covid = will not use again

Not a big job....needed new parts to inside of toilet.  Customer Service was friendly and efficient and I got an appointment scheduled in a timely manner.  The technician was friendly and knowledgeable.  He kept me informed as to what he was doing.  I am happy with the results.
$60 service fee but they do have coupons available on their website.

Evan from The Waterworks just left and I am THRILLED with my new toilet, sink, shower, water heater and kitchen & outdoor faucets! All the service techs were EXCELLENT and friendly and COVID compliant.  Would recommend The Waterworks to anyone and everyone!

I schedule an emergency hot water tank replacement for a resident.
Waterworks never showed up on time or help with my emergency.
I scheduled the replacement on 4/16/18 - 4/17/18 at 4:30 p.m. received a phone call that Waterworks could not come to help.
I had to start over and call another plumbing company.
Poor Service
Poor promise to meet time schedule
Will not tell me how much approximately the cost to replace the tank.
Don't do it. Use someone else.

I had several slow moving drains. I called and they would not give an estimate over the phone. It cost $60 for someone to come and give an estimate. After looking at my drains for a total of 1 minute I was told they were small drains (2 shower/tub and 1 bath sink) and I was given the standard estimate. I am unsure why this could not have been given over the phone. It was $214 for first drain and $118 for each additional drain. These were not clogged drains. At this point I am stuck with either losing the $60 and spending my time for another plumber or spending $450 for an hour worth their time. Unfortunately I paid $460 and it took them one hour.

used to be top people and reasonable - now a rip off-
$60 bucks just to come to your place!
then it's up to the techs to charge what ever they want- and they can and will!!! now one tells you what their rates are per hour !!
NEVER AGAIN OVER $200 for 20 min work!!
ILL LET EVERYONE I KNOW ABOUT THIS RIP OFF!!
IM FILING A BETTER BUSINESS BUTEAU COMPLAINT TOO!!

Recently I have needed a competent, reliable plumbing service that I can work with.  Waterworks assigned the same EXCELLENT plumber, Mike Spry for my several projects in my bathrooms, including toilet, faucet, and sinks.  
Waterworks was VERY responsive to my scheduling requests, their follow up was excellent and overall, I will continue to use them.

Yesterday Ryan came to my house to repair my water heater.  I was told in advance that there was a $60 service call fee.  I was fine with that.  Since the water heater was still under warranty I knew that the charge would be for labor only.  
Ryan was here for 90 minutes, then presented me with a bill for $420!!
I was shocked, but knowing it was useless to argue, I paid, and signed what I assumed was the work completion order.  
I don't expect to get any satisfaction or any type of refund, but I have every intention of getting the word out that this company is extremely expensive and shady, at best.

--Don't trust this company-- I called to tell them that their tech didn't do the work and I requested a refund. They told me the supervisor said they investigated and no refund is due. So basically they took my money without doing the work. $280.00. this is how they get you.
They ask for a credit card on file and they charge you without hearing from you that the work is completed and satisfied. Do not give them your credit card.*****

Terrible service. Slow to respond. Didn't do the entire project without having to give out numerous calls. Unreliable to say the least. Robert and just team scratched our granite. ADA shower was cracked. He took no responsibility.

I had a water heater that was leaking all over the place.  Waterworks came (after hours--that was totally awesome) and told me I needed it to be replaced because there was a hole located in the back of it.  Ok, no problem.  Unfortunately, this happened on a Friday night so even though I paid the after hours rate for them to come and check it out that day, if I wanted it replaced any time that weekend I would again have to pay premium rates so I had them come Monday (cleaning up water out of the huge water tank all day Sat & Sun was not fun).

They showed up Monday and were on time.  The gentleman was very nice and professional.  HERES MY PROBLEM...after only having the water tank a year and 4 months it is leaking!!!!!  Are you kidding me.  Now I understand that sometimes these things happen so I called them.  The lady on the phone asked me for my address and informed me that my hot water thank is out of warranty by 4 months so all labor and parts are not covered.

She then tells me that she has a tech that can come out tonight if I pay the up charge for after hours (no thank you) or she can look at their schedule and see what she has available.  Yep nothing until Monday.   Figures.  So if I want my 1 year old hot water tank repaired before Monday I will have to pay another up charge for the tech to come figure out what's wrong and then another one for them to come back with the part to fix it if it's not on their truck.

NO THANK  YOU.  What a way to take care of your customers.  I will call someone else and give them my business.

I've had Waterworks to my home twice and had excellent experiences both times. Today I was visited by Derick who was extremely knowledgeable, polite and punctual.  I wouldn't hesitate in recommending Waterworks based on my experiences and they will certainly be my first call the next time we need a plumber. Thanks! :)

To be clear, I am rating the comfort works division of this company. The heating and cooling division. I'm giving them a one star rating because I called them for an estimate on a job, they actually send a tech out, and when he left he said it would be about a day or two and they would email me the estimate. Three phone calls and three weeks later, I still have not received an estimate. They simply won't call me back. I have verified my name and address and email address multiple times so I know they have it.I understand that mine was a small job, but I feel if they didn't wanna do it they should just say that instead of not communicating with me. It is rude and unprofessional. I will never use this company. We have used waterworks before and have found them extremely expensive.

If zero was an option would prefer. Talked to them yesterday said they would have a technician out today to fix my non- working kitchen sink.  1.5 hours after my close window they called to ask if I still needed someone. My kitchen sink doesn't work, yes I need someone. Obviously they overbook and understaff.

seemed to go ok at first. I had already used some liquid plumber gel product and while that seemed to help, it didn't solve my problem. shower and bathtub cleared up.
The problem I ran into them with was one of the sinks, as I tested them before leaving. the smaller bathroom (master bedroom) sink was draining very slowly still.  I asked them to come and take another look. they said they did as much as they could, and that I should buy a new faucet to remedy the problem. I said, um....ok.... they would charge maybe $100 to install. the argument was that the hardware under the sink needed to be replaced in order for the drain to work properly.  So I bought a $52 Moen faucet from Menards, and asked my handyman to come install it (much cheaper)...He said I didn't really need a new faucet, just cleaning out the drain, which he did in about 20-25 minutes.  it just required some down and dirty clearing out of sludge from the piping under the sink. and sure enough: sink now drains normally/quickly.  So I returned the faucet to Menards, then really wondered if the Waterworks employee really wanted to do this part of the drain unclogging, or had just had enough and didn't want to really dig in. perhaps he honestly thought installing a new faucet would work....but that wasn't needed, as my experience shows!  It was not inexpensive to have them do what they did ($282),and the bathtub and shower basin were fixed.  disappointed.

Requested a quote for a leak between the shut off valve and the faucet under the sink out Master Bath.  It was late in the afternoon and Tech apparently didn't want to do the work because he stated water would need to be off for 24 hours, sink and cabinets would need to be removed before he could address the issues (and he doesn't do that).  Quoted me some ridiculous number.  I called another group of Plumbers, who happen to be Super, issue resolved in 15 minutes.  Not my first poor experience with these guys.  You can find better.

Since I posted my initial review, I was contacted by the head of customer service and amends were made. An excellent service man came to my house and rectified the problem at no charge. The customer service manager was very apologetic and made the situation into a positive outcome.

This regards service for an emergency call for gas line estimate and repair. I called the company out to my home on 3/11/2018 for them to give me an estimate to repair a gas leak on my gas line. Before I called Waterworks, I called the Columbia Gas of Ohio and they found the gas leak and turned off my gas. On 3/11/18 I called Waterworks approximately 8:30 am. They told me that someone would call and arrive by 5:00 pm. 5:00 and after I called the office and they said they did not know when the technician would come to my house that night. The Waterworks technician named Lonnie Warren came at 6:00 pm and did not call before arriving.
The technician was rude and lied about what work and how much had to be done. He said that extensive work had to be done to repair the gas line leaks to take advantage of me and charge me a large amount of money when not necessary or truth of what had to be done.
My father and I were both in the basement when technician told my father and I what was wrong with gas leaks, what he would have to do to fix and how much it would cost. He told us that it would cost me $1,000.00 to remove the main gas line and replace it and seal the joints to fix the two gas leaks. He said it would take a long time, several hours to do that.  The technician proceeded to tell us that he had never removed a gas line like mine ever before and he could not do himself.
My father has worked in/has experience in gas, plumbing, electric, HVAC work. But now my father is retired. Right away my father and I knew that this Waterworks technician was lying to us because my father told him you do not need to remove the whole gas line. What needs done is to fix the union connectors at the joints and seal them up to fix the gas leaks. The technician continued to say that you must remove the main gas line to fix correctly. I told the Waterworks technician no you will not be doing the water, I am not having it done because you are wrong.
The next day 3/12/18 I called another company that Columbia Gas recommends giving estimate and repair the gas line. The McAtee Plumbing company technician came and fixed the gas leaks in about 1 hour 15 minutes. When I told the technician about what the Water works technician said, the McAtee Plumbing technician told me no, that technician was wrong. The McAtee Plumbing technician said he only needed to fix the union connectors at the joints and seal them up to fix the gas leaks. He said no one had to remove the whole gas line.
them up to fix the gas leaks. He said no one had to remove the whole gas line.
I have called the Waterworks company several times asking for a refund of my $190.00 because of all the problems their technician gave me. The service supervisor told me that they could not and would not refund me my money. The supervisor made excuses for the I told the supervisor that was wrong, I did not agree and that I will be disputing with my credit card company.

So the fixed my downspout line to the curb in 2011 and I'm out of the system because they updated but the water has been backing up through the line for a year now and looks terrible when it rains. They said they would send somebody out to look and I said pay you again for the same job and silence and I hung up

Called for after hours emergency, called the number in waterworks website, went through the call tree, I was asked to press 1 for plumbing, a company called American Air answered, I told the girl I might have a wrong number as I was calling for plumbing services, she replied oh, we do plumbing too I told her that I have an urgent situation with water coming up through the drains. She said someone will call me within 24 hours. Really? Your emergency service responds to an emergency call with a callback in 24 hours? Sounds fishy to me. PROCEED WITH CAUTION!!!

Waterworks did a phenomenal job. They were contracted as part of a flooring job to unhook and reconnect toilets and water line for refrigerator. D'juan, first in the morning for the disconnect then Chris in the evening for the reconnect,showed up on time, were professional, courteous and did a beautiful job. Will did some cleanup work with a small water issue and all is well. The office team (Courtney and Lindsay) were also so helpful and accommodating. Great service all around!!

Horrible service. Gave me a 4 hour window and after waiting for 5.5 hours (1.5 longer than the window), I had to call and cancel. I called multiple times and they said I was next but couldn't tell me when. Beyond annoying. Never again.

Get this... If you go to the waterworks site to write a review, you're first asked if you'd recommend waterworks. If you select no, you're taken to a page where your you log a complaint to be reviewed internally. But... If you select yes, you're taken to a page where you can write a review on Yelp, Google, etc. In other words, they are trying to filter to reviews to ensure only good feedback is posted. Seems pretty shady to me, and I wouldn't  believe the good ratings as a result. I'm sure there are other people that paid over a hundred dollars for nothing like I did but didn't figure this out. Pick another place to have your stuff fixed.

Peter was awesome!  He was able to diagnose the problem with my water heater and fix it, while another company didn't even try but just wanted to sell me a new water heater.  He also fixed a toilet that another company broke.  Most importantly he was knowledgeable and a pleasure to work with!

Mick P. came out to my home yesterday and this was the picture AFTER he had left and said he could not find the problem. My complex's maintenance man had come and was able to find 3 different problem areas and even wrote them in pencil on the wall above the pipes. HE COMPLETELY DISREGARDING THIS. His attitude was terrible and he was rude from the beginning. Water was everywhere and seeping out of the utility closet and the garage and he did zero investigation. He then proceeded to say I cannot find any leaks, so lets do an experiment to see if it happens again overnight. He also said it was probably only condensation and it was VERY OBVIOUS  that condensation was not the problem. Condensation does not cause fast moving water to flow out of everywhere.  I voiced to him that doing an experiment with my things was not acceptable and that I did not want to experiment to see if it floods again! I just simply wanted him to investigate and try to make sure it didn't flood again.  He spent about 10 minutes total and obviously did no investigating. He refused to do any work and said he could not fix what was not broken. The water was not spraying out at that moment but had been previously which is why everything was flooded. The pressure release valve was bad and had caused the pipe to blow off and being a PLUMBER he did not even notice that this piece was missing. I only noticed because I was down there trying to clean up water and wait for my complex's maintenance to come back and got burned by scalding hot water spraying at me suddenly. This is completely unacceptable. This is not the first negative experience I have had with Water Works. In May I also had a technician come out and say leaks were fixed and not a single thing was done. I had to call emergency maintenance at midnight because there were puddles. I would NEVER use them. My complex uses them- not my choice. When I called into customer service they offer zero help and just say they have to pass off a complaint. No one holds anyone accountable and they show absolutely NO empathy that their company has not done their job. I still have not received a call from Brad, Mick's manager. They are not reputable and they hire lazy people that do not want to get the job done. SAVE YOUR MONEY AND STAY FAR AWAY!!! Customer service does not actually offer a solution they just say they will pass it off and cannot give a name of who will handle it.

We have used Waterworks twice now and requested Lonnie both times.  Our neighbors had a good experience with Lonnie.  Both times, Lonnie was so good at looking at all the potential contributing factors to our issues.  He was able to come up with the best solution at the least possible cost to us.  I really trust Lonnie and appreciate his work and what he has done for us.  He will be our plumber anytime we need one!!

I had them out about 3 weeks ago to install a kitchen faucet.  They were kind of rude, and tried to upsell me too much.  Now, the faucet isn't turning off - only three weeks later - so I called.  They told me that even if the installation was at fault, they wouldn't make it right, and I would have to pay for them to come fix it.

No thanks.  I'll give my money to some other company from now on.

After calling four different plumbing companies, this was the only company that would come out that day and fix a clog in the main drain. He came out in just an hour after my call, snaked the drain, and even gave me tips on prevention in the future. The cost was reasonable compared to others I had in the past for the same problem. He was very courteous and professional. I'd call them again.

I do NOT recommend.  We called to install a used dishwasher we bought. When we scheduled  we asked for an estimate. They said they couldn't over the phone. When the installer arrived he said it would be $325!  When questioned he said that right from their book. So my question was why couldn't they have told that on the phone?  Answer:  $325 is the book price but it could be more if more complicated. Interpretation:  $325 is the minimum, but we won't tell you that over the phone, so you won't shop around for a better price once we have you hooked for a service call charge.  Plus we needed a connector hose and they charged us $150 for it.  What a Ripoff.  Finally they were not going to secure it to the side of the cabinet until my wife insisted.  The serveman was polite but seemed green.  Conclusion:  The work they did was adequate but with their high and deceptive pricing, I will not use them again.

NEVER CALL THIS COMPANY. HOA called this company out over a water leak.  The guy did not fix anything, sat in his van until I arrived. Even though I was not the one who called the company, Chris the tech yelled at me and said  that I had to pay because I caused the leak. I was so afraid of him that I called in my CC info to the company. The charge me a few hundred more then what the mean guy Chris said it would be. Waterworks refuses to give me a bill showing how they billed me 568.00 for this guy to come out and do nothing..  I had my contractor come out for free and he found that the roof was leaking and the leak was not even my fault.  Worst company.  Please use anyone but them.

Waterworks came to reconnect my gas stove after I had new flooring put in.  The guy didn't want to pull the stove completely out so he leaned over my counter with his feet almost straight up in the air tightening up the pipe.  I thought he was going to topple over.  He left a huge gap between the stove and the wall telling me he couldn't get it any closer because the pipe would not fit.  It fit when it was originally installed but he did not want to take the time to do it correctly.  I know leaning over a counter to tighten a gas pipe is not normal.

I needed my kitchen faucet replaced, so I called Waterworks. Lowe's had quoted me $100 when I was there to buy the faucet, so I figured Waterworks would be similarly priced. They wouldn't give me a quote over the phone, however. So they came this morning and without looking under my sink or anything, he said it would be $238.00. I was shocked. Because I've been without my kitchen faucet for two days, I bit the bullet and paid it, but I was disgusted. After they left (45 minute job), I called the company and left a message to speak with a manager. The vice-president of the company returned my call within a few hours. I told him I just wanted to let him know how horrible I feel it is that they charge such a ridiculous amount for a very routine faucet replacement - I understand if it was a complicated job and they ran into problems, OF COURSE charge more, but $240 for an easy job? And why couldn't they have told me that over the phone? Or better yet, how about an hourly rate up front? He said they can't quote a price without seeing it, so I of course told him the guy didn't even look when I was quoted that price. He said I didn't have to pay it; I could have said no and sent them away. I told him I'm fully aware of that, but that I'm sure they know that when we have someone there to fix it, they have us. He said, and I QUOTE: Wendy, are you ever happy about anything? Because you sound like someone who's never happy. !!!!!!! There were many more rude comments on his part that I won't go into, but he was in no way helpful or polite or apologetic or any such thing. Anyway, I've turned this into a long enough post, but please know that Waterworks charges 140% more than Lowe's to install a faucet, their VP was VERY rude on the phone, and I'm CERTAIN that you can get a better value for your money!!

Came 2/3 hrs later from scheduled time but was very professional and got the job done. Kinda expensive but it needed to be fixed. Thanks guys!

I will never use this company again. Beware of their menu pricing, this mythical price list that must be floating out there in cyberspace (it is a secret that waits to gouge you when their invoice is presented).  I needed a simple PVC elbow installed in a broken joint and the final bill was $450. I paid the bill but before their plumbers left the job I contacted the company (contact Dale) and received assurances that my menu priced job would be reviewed and they would get back to me Wednesday of the following week. And guess what, they never got back to me. My advice to anyone contemplating using this company- ask for the menu before the food is served! They get one star because their plumber seemed competent did a nice job.

Had used Waterworks in the past.  Only issue was their prices.  I had a rental property that needed a bathroom leak fixed.  They called me while I was  boarding a airplane, and told me the toilet on the second floor needed the bowl to tank gasket replaced. Being about to get on a plane, I made the mistake of agreeing to the repair price of $337.   As I was flying I sat there thinking that gasket is around $6, and takes about 15 min. to put in.   When I got home and called to have them explain how they justified such an outrageous price,  they said that is what they charge to rebuild a toilet.  I told them that toilet is less than a year old,  and cost $100 new.  They said you agreed to the price, which is true,  but I don't know how anyone can justify such a outrageous price.  Buyer Beware!!

I had them come out to give me an estimate 4/24/18, very nice guy said he would have it to me in a couple of days. May 2nd I still did not hear anything so I emailed him, nothing.  May 17th I called and they apologized said they would have him contact me, nothing.  May 22nd I called again and they said he was in a meeting and would get back with me.  If for some reason they don't want the work then they should have at least told me that.  May 23rd they contacted me back and said they no longer do that kind of work.  Why couldn't they tell me sooner?

Always a great job. Nice staff...fixed my problem and advised on what to do in the future. They are not the cheapest in town but they are the BEST. They are who you call when you want a job done right the first time by professionals. Office staff is amazing as well.

I had a wonderful experience with Waterworks. I used there services after realizing one of my pipes had frozen. I called and a technician showed up as scheduled. I was not charged for his services due to the pipe thawing on its own. I will call Waterworks in the future for all of my plumbing needs.

I have used this company for 20+ years, and convinced my mother, who was on a fixed income, to use them too.  i used to really like them.  They were prompt, they told you over the phone what the initial rate would be, and that it could increase based on the amount of work necessary.  The technician who would show up, would then diagnose the issue, and provide an estimate, which you could approve, or not.  if you didn't, you would just pay the trip fee.  I always approved, and so that wasn't an issue.  Today, the technician came to my house, did not provide an estimate, and adjusted the chain that was connected to the flapper on the toilet.  Total time: less than 30 minutes.  Total cost: $107 dollars ($47/labor+$60/trip).  I had a coupon for $25 off of the service call/$50 if it was after hours.  He told me he could not take the coupon because he had already provided a discount on the labor, and if he took the coupon, he would have to charge me $98 for his labor.

It wasn't clear what was being discounted, so I phoned the main office.  I asked the person who answered the phone the hourly rate.  She said 'it depends on the job, we don't have an hourly rate.'  I explained that he was there for 30 minutes, and that he was very nice, but I wasn't understanding how, with the coupon, that degree of work was $98.  She said, 'Maybe there was a minimum on the coupon.'-there wasn't.  She finally said, I'll have to have my supervisor phone you.

Beverly the supervisor phoned within 5 minutes.  She said that the customer service reps-unlike how it used to be, don't have the information necessary to quote hourly rates.  At the end of the day, what it boils down to is that WW will charge a $98 'diagnostic/first hour fee,' plus a $60 trip charge (which is already pre-printed on the invoice.)  In essence, the meter starts at $158 for them, whether they do the work or not.

I have several problems with this:

1.  The customer service reps were once, as recently as 2 years ago, very clear about the trip fee, that the repair person would provide an estimate, and if you didn't have the work done, you still had to pay the trip fee.

2.  The customer service reps were once, as recently as 2 years ago, equally clear about the hourly rate, and at that time, there was no expectation that one paid for one hour, whether the work took an hour to complete the repair or not.  I guess that's why they now term it a 'diagnostic fee,' rather than an hourly rate, so that they can ensure that every job nets a minimum of $158.  As recently as one month or so ago, a technician came to the house, and he assessed the situation, concluded that a repair wasn't necessary, and charged a $35 trip fee.

3.  No one, neither the person with whom I spoke when I made the appointment, nor the technician, cited a $98 diagnostic fee to me, in the door, prior to work, which is why it was unclear to me how the repair person could say that $47 was 'discounted,' when neither he, nor anyone else had explained the $98--which is why I phoned, to ask, 'discounted from what?

4.  The repair person did not give an estimate---had he done so, at least I would have known about the 'upcharge.'  I probably would have had the work done anyway, but failure to disclose is never a good 'look,' especially for those who answer the phone and take the appointments.

5.  It is somewhat fraudulent and misleading to send 'coupons' via email, only to dishonor them, or tell a customer that if the coupon is accepted, they won't get the 'discount' off of the 'diagnostic fee,' that was never disclosed to begin with.  Unlike how they used to operate, the coupons are evidently worthless, or are a ploy to convince someone to rely upon them, make an appointment, and then to be told that it's cheaper to pay the minimum 'in the door,' rate.

It appears that now that WW has expanded its services beyond plumbing, to HVAC, carpet cleaning, and a myriad of other services, they have changed their business model so as to net the most profit per service call.  One reason I always used them was because I liked the professionalism exhibited by their phone reps and technicians, and they did good work.  You knew what you were going to pay, and you got your money's worth.  They still do good work, but the professionalism component, particularly by the persons who take phone calls has declined.  Their fees have become a 'moving target,' which is unacceptable, but I suppose that their business is so large now that they won't miss one long-time customer's business.

Let me start that they did fix my busted pipe and yes they had to dig up the yard. But after they fixed my pipe they left our yard in a disaster zone. Rocks and stones were all over the yard. They pulled out 2 bushes they did not have to pull. Then they just threw the bushes in the middle of the yard and broke 2 of my huge stones in half. I had to have a landscape  company come out after waterworks said they would fix it but never did. It cost me another $1400 to fix the yard .

I have wasted an entire day trying to get my toilet fixed, because they sent two different technicians that couldn't fix my problem.   The second guy was rude and was charging me overtime, even though I was told when I scheduled the night before that I would not be charged overtime.   So I have now wasted my whole day and still have a broken toilet

Worst plumbing company ever. The one good thing - they came on time and same day. That is where the good news ends. While I explained to dispatch exactly what the problem was and what part I need (and was assured it was no problem), repairman didn't carry part on truck. Repairman gave attitude how hard the part is to find and how difficult ordering and repair is. While I complained, I ordered the part in Amazon, which came next day, which I then installed myself. The one thing he did was unjam the disposal (with one twist of an Allen wrench) for which he then charged $160 (!!!!!) This fee includes a $60 trip fee, which also does not comply with OH law. AVOID at all costs.

Prompt and professional service but charging $457 to replace a shower faucet/head is beyond absurd. I wish I would have shopped around a bit before agreeing to the price

Don't know where to start with these guys but will point out they only reason they are getting a 1 star is because they were able to come out on the day I called and did they job in about half an hour.  Now for the bad, had them come out due to a clogged sink drain.  I had already checked the trap and it was not clogged so I knew it needed to be snaked, what I would consider minor and pretty quick, immediately hit me with a quote of $175.  If we didn't have people coming over the next and could have gone with someone cheaper I would have.  The guy did not acknowledge my wife or son sitting right there with me, that's just basic courtesy.  After he was done he quickly had me sign the paper work he was gone.  I went to inspect the work and the first thing I noticed was brown and black tracks ( not sure what it was nor do I want to all across my floors) and black hand prints all over my lower cabinets. After mopping all that up I see that now some of my recently installed tile floor is all chipped.  Then I open up the cabinet below the sink and it literally looks like a shit bomb went off underneath the sink.  After almost an hour of scrubbing it's somewhat cleaned but just smells rotten.  So all in all I spent 3 times amount cleaning up this guys mess and that's not including the time and cost now to repair my tile floors. Stay away from these guys at all cost!

I have dealt with so many contractors that never responded to my calls or when they did they flaked out shortly afterward. I first worked with them when I needed a water line installed for my refrigerator ice maker. A friend of mine used them for the same thing, so I went with them. I scheduled the work online, and someone called to confirm the appointment shortly after. They came out when they said they would and installed the line very quickly. I used the twice after that for some plumbing work on a house I was selling. Again they were very easy to schedule, came when they said and did the work quickly and effectively. The only small complaint is that there was some water on the bathroom floor, but maybe there was no way to avoid that. Now, are they expensive? YES, they are very expensive - the water line was $450. BUT I would rather pay the extra money and know that someone definitely will be out to do the work rather than sit around waiting for a callback that will never come or on someone who is never going to show up.

Good service. Had accessed through Angie's List and mentioned the $35 coupon and did not get it off the bill.

Waterworks saved my life!! I had been battling some sewage in the basement for 4 days in the house that I rent. Unable to use any water, shower, use the facilities it was driving me insane. I was finally able to get my landlord to use Waterworks after a colleague recommended them. Art & Chris showed up early (I was totally fine with that) assessed the situation quickly and got ready to get down to business. Their estimate wasn't outrageous ($344) and their set up time was very quick. Once in the basement they remained positive even with the gross job they were facing. They explained everything they were doing and their thoughts on the problem. I forgot to mention that my landlord had a plumber come the 3 days prior to no avail (in completing the job). Needless to say they had their work cut out for them. It ended up being roots from the tree invading the line which they say are typically 7 out of 10 of their calls. I couldn't believe it because there are no trees in the backyard. They pulled several feet of roots out and then checked the main line and said that the snake had freed even longer sets of roots. I really had it bad. We ran all the water in the house to make sure there was proper flow and they even worked another 30min (at no additional cost) just to make sure we were completely in the clear. All the while remaining super positive, informative, and cool. When it was all said and done they explained everything to my landlord and myself (what they did, how to prevent it in the future, and the bill). Art & Chris helped relieve so much stress and frustration from the past 4 days. I cannot speak more highly of them & my experience with Waterworks. I will most definitely use them for any plumbing issues in the future and if/when anyone should ever need them. Thanks again guys. I owe you.

I had used Waterworks in the past to do some general plumbing repairs and was happy with the quality of the work.  While not the cheapest (far from it) I found the work to be good.  This instance was completely different!  When my hot water heater broke, I called Water Works to install a new one.  

The technician came to my house and presented my options, I landed on a $1800 power vented water heater, which was not the lowest priced quote I recieved, but felt my past experience would be an indication of the quality this time around.  

When the tech showed up the next day, he informed me that he forgot that they would have to have to run an electric line to the new heater.  How do you forget something like this?

He said, they could run an extension cord to the unit and he assured me (after calling his boss) that it would be fine and pass inspection.  When the inspector showed up he promptly failed the unit based on the poor electrical wiring.

When I informed WW the unit had failed, their solution was to have me pay for an electrician to properly wire the unit and they would cover the re-inspection fee.  An electrican will cost at least $300+.  

I assure you I will never do business with Waterworks again and encourage anyone considering their expensive services to think twice and have the work done by a real professional organization.

prices are really high, had a new faucet installed nothing crazy cost me nearly 800 and had to call them back out a day after when water was shooting from under my sink due to bad installation would not recommend

Excellent service!! Very knowledgable workers with high expertise level. One of the few plumbing companies who doesn't try to rip you off money!

I used Waterworks to replace my sewer line, install a sump pump and roughs ins for a bathroom, and wet bar in my basement.  The sales person was very professional during the bid process and gave us a good price for the work. The sales person was also honest about the urgency of some of the work which was not the case with some of the other contractors we spoke to. However once they started the work we had a number of problems. First they put the sink in the wrong location 2 times despite the fact that we had marked the location for them on the wall with permanent marker. Next, they called and told me that they had finished the work. However, when I came home I found that crucial parts of the project had not been touched and they left the basement looking like a mud pit. Finally, to top it all off they got a tool stuck in my sewer line on a Friday and had to shut off my plumbing for the weekend until they could get a permit to dig up the alley behind my house to get the tool out. After all these issues they were fair with me in issuing me a credit for the work but it wasn't worth the headache. A year and a half later my basement flooded when my sump pump failed due to the check valve not being installed properly. When I asked them to come out and look at the sump pump they told me they had no record of them installing a sump pump at my house!  I would never recommend using this company even if they give you the best price. I think they are honest and ethical which is great but unfortunately those qualities can't cover up technical incompetency and bad record keeping.