Best Businesses in North Carolina

I have been using Doug and his team at After Hours Plumbing for a few years now. I will never use another plumbing company, as they are the best I've ever worked with. I've had the pleasure of working with Doug, Nick, and Alfredo over the last couple of years and they all are top notch and incredibly professional & knowledgeable. I always recommend After Hours Plumbing to anyone I know that is looking for plumbing services. These folks are genuine and will never steer you in the wrong direction nor try to gouge you for unnecessary costs. I highly recommend this team to anyone...you will not be disappointed!

Ethan responded very quickly within 10 minutes.  He is an expert on all everything. He came over and fixed 4 different problems within 2 hours, one of which he had to us a 100 feet electric snake. Ethan truly cares about his customers. He also offered 10% discount for the new customers.

Price reference: $175/hour labor cost

I called Jason this morning at 8:15 and he one of his guys, José here by 10:30am! José figures out the problem in 15 minutes and had a solution for me. Some of the original pipes in my 1987 home are failing, and José quickly replaced the section that was leaking. He also quoted me a fair price for replacing all of my old pipes, which I will be taking him up on soon! Thank you for the fast and excellent service!

I can't speak for all of their staff, but the employee who was sent to our house was incompetent.

I called for a shower handle being too loose. While he was there, I asked about how to find a shower drain cover that would actually fit instead of the weird one we inherited when we bought the house. He adjusted the shower handle, and then said he was going to go out and locate a drain cover that would fit the shower drain. He had also removed the top part of the shower drain so that he could find a correct size cover. He disappeared for 3 HOURS. He was gone so long that I attempted to call the business to say something, but noone picked up the phone so I didn't leave a message. The employee did return with a drain cover that he said he got from a big box store. We live in the middle of southwest Durham, so stores are very close by. He mentioned also going to a local plumbing supply company, but neither of these sides trips would have taken 3 hours.

After a couple of weeks, the shower handle again became extremely loose. I called the business back and they sent a different plumber out who correctly fixed the handle.

Flash forward four months, and the ceiling directly under the shower started to get a water spot on it. I called the company back and stated that the shower drain had been messed with during a previous visit. I was not sure if there was a leak coming from the drain, but could they send a different person out to look at this (since it seemed that the first person did not replace the drain correctly). I was refused that request and was told the original employee who came out was the one who covered my area, and he would be the person coming. He came out and said that the leak was a result of the prior work he had done. He had unscrewed the shower drain and not sealed it properly. He then fixed it.

The business was kind enough to not charge for this fix of the leak from the drain and they also sent a different person to fix the ceiling drywall that had to be cut out. The person doing the drywall repair did a good job but it was hard to get him to come out to finish up the work. I called him the same day as the drain repair. The first visit to assess the job couldn't be scheduled until a month later. The visit for the drywall repair was pretty quick, but I couldn't get him to come back for a month after that for the painting (I felt like I had to pester him to finish the job).

Flash forward to now and guess what?? There, AGAIN, is another wet spot on the ceiling underneath the shower. This is now 2 years later, and I do not expect this business to accept responsibility from work 2 years ago. But NOTHING else has happened with this drain. It is clearly from the previous work done.

I am so angry that I completely give up on this company. I have called someone else, who looked at the drain and did verify that it was not sealed properly.

These guys have saved my home TWICE so far in 2020 with plumbing emergencies. The professionals that came were very kind and knowledgeable. Even during the COVID19 crisis, they are exceptional.

I had a curious problem with venting a sink and they were very helpful in understanding the cause, urgency and approaches.  They have gained a future customer.

Very Professional service. Prices are fair and the work is neat. Pays attention to detail and double checks his work. Highly recommend.

Our heat randomly stopped working at one of our rental properties so we reached out to Piedmont Metro for help! They had someone out the same day to not only diagnose but also fix the issue super quick! Very affordable & reliable! We'll definitely be using them again in the future!

I've used RTP Plumbing twice this year. On both occasions, Wes was very responsive, and provided excellent service.

I like working with an individual instead of a large company, because I have found I get better service.

Both times when I've dealt with Wes, I found that he was very informative about what my issue was, and provided useful information how to resolve the problem. I always thought that his charges were reasonable as well.

Strike two! Several years ago we needed to replace the commode in our master bathroom. We purchase it ourselves at Home Depot and based on a recommendation, had Brown Brothers come out to install it. It leaked and we had to have them come out again to fix it, meaning they didn't install it right in the first place. This year we called them to purchase two Toto commodes from them based on certain criteria and have them install it. I was told they would be at our home between 8:30 a.m. and 9. I called them at 10, they showed up at 10:40 and told me the toilets they had wouldn't fit. I told them I spoke with three people at the company and not one of them asked me how far from the wall our current toilets are (rough in). Isn't that their job to ask the right questions? Totally wasted my time. Taking my business elsewhere. Update: they just sent me an invoice for $97 for doing NOTHING at my house. You gotta be kidding me!

CK's Plumbing and Backflow is our new plumber!  Through the 36 years we've lived in Raleigh, we have dealt with a couple of plumbers that were good.  When we had an emergency last week that caused us to have to shut off water for the entire house, we called them first, but were not their priority.  CK's was able to schedule us much sooner.  Nick and Kyle found the upstairs leak and fixed it quickly and professionally.  I was so impressed that with each step of the leak discovery process, Nick called me in to show me what they were doing.  Very professional team.  We will definitely use them again!  Their prices are fair, too!

Finally a plumber who is honest and reasonably priced.  Very pleasant man.  Will never bother with another plumbing service.

I contacted Bud Matthews for HVAC service and my experience did not meet my expectations.  Here are the details of the many issues I had and you can decide for yourself:
1) They performed a $300 repair without checking with me beforehand.
2) The $300 repair was for replacing a simple programmable thermostat which seems very expensive.
3) They do not credit the $100 diagnosis fee towards repairs performed so my thermostat replacement cost me $400.
4) Replacing the thermostat did not fix the problem so then they diagnosed a bad blower motor.  While it is certainly possible both things failed at the same time (thermostat and blower motor) it does raise questions.
5) They wanted $800 to replace the blower motor but did not check or ask me to check if it might be under warranty.  It was under warranty and all you have to do is call in the model#/serial# to the manufacturer to confirm this.
6) When I told them the blower motor was under warranty they said they would check into it and get back to me.  Two days later I had not heard from them so I had another company order the free replacement blower motor and install it for about 30% of what Bud Matthews was ready to charge me.
7) To give credit where credit is due (thus the 2-star rating) replacing the blower motor did fix the issue.

Have had trouble with this company from beginning to end. Did not send enough help, despite acknowledging that we needed 2 workers.
One worker was extremely rude/arrogant! Drug out the work to pad the bill, and took days to do, and we had to have the work re-done!
Two months later, and we still have a leaky faucet in 1 bathroom! Now, after 2 months, they have decided to send us another bill.....for work that their employee did wrong, and they had to re-do!!

RUN from this company......run fast!

DO.NOT.USE.  After waiting for them all afternoon on a weekend, for an emergency appointment that had been scheduled in the morning, they finally called and said they weren't coming. DO NOT USE!!!