Best Businesses in North Carolina

Cesar is very professional, responded promptly to my request and get the job done. I will definitely recommend him and this company for anybody need plumber.

We have been using Richard's company for years to take care of all of our locations. Thank you for your support!

Prompt and friendly service- even on a Sunday afternoon. Extremely helpful service technician. Worth every penny!!!

Had a great/candid conversation today with the GM of Sutton Brothers. During our call I discussed our frustration and Brad was open regarding their approach and their opportunities for customer service improvement. I felt much better after our call, and I believe we have come to a mutually agreeable solution. Thank you Brad for reaching out!

If i could give A zero, i would.   DO NOT USE THEM.  In October 2020 i called regarding a clogging problem.   They suggested running a camera down my pipes to find the problem.   They came out, (i never saw what they were doing).    They then came to me and said they couldn't show me the pictures of what they found because they couldn't get a wifi connection and had to go up the street to try to get a connection.   He came back collected my money and said the owner will be back to let me know what he saw.   Kaleb ( the owner) came out and said i needed my pipes replaced.  He offered an alternative just incase i couldn't afford the pipes replacement and said he would give me a quote on both.    It took about a month to get the quote after calling multiple calls.   And all i received was a quote for replacing the pipes.   I called multiple times again to ask for the pictures of my pipes and the second quote.  I even text the owner through social media, were he contacted me after i posted asking for a plumber referral.   I've gotten no response.  I basically paid for a service that i have no proof that they did and whether i truly need my pipes replaced.   If i call someone else i will have to pay for the service again.  They just took my money and never followed up.    I've been more than patient.    Looks like i need to pay a visit to the court house.   Small claims court, here i come!!     It's sad these companies take advantage of peoplelike this.

This was my 1st time using Mr. Rooter. I was charged $50 to get advice I basically already knew. I replaced my water heater in November 2022, I had rust one thing I did not know. Could they fix that guess not. that would have been nice. They gave me quotes starting at $3100. My son and I still do not have hot water. I am a single mother with limited funds. I would not recommend if you are on a budget but I would recommend if you have the money to pay them. Do not know when I will have hot water. Thanks

Called this company to give an estimate for possibly rerouting some HVAC duct work through to another room. They were good enough to waive the fee to come out and inspect, and they insisted on inspecting the existing work as well. Ok, no problem there. Guy came and told my wife the duct work couldn't be routed into the living room, which I pretty much knew was going to be the case. Where the 1 star review comes in is when he decided to fear monger my wife by trying to convince her that all the duct work needed to be replaced to the tune of $10,000! And I would get on that...I can schedule you for Monday... No thanks, bub. Nothing I can't stand more than someone who tries to milk you for something that wasn't even an issue. Yes, the duct work is old and there was a hole, but then the gentleman lied as well to my wife, stating the hole couldn't be patched. Meanwhile, again, nothing wrong with my HVAC system currently. This call was for something completely unrelated to this. Anyway, thanked him for his time, and got a second opinion from another HVAC company who did patch that hole without trying to gauge $10k from me.
About a week later, I went outside and saw that the guy had the nerve to put his magnet on my compressor outside to advertise. No thanks, pal. You can come get your magnet back. Stay away. Huge red flag for a company to come in on a simple inspection call and try to ring you up for that kind of money for something that wasn't an issue.
Almost forgot to mention, he recommended a split unit for the living room, which I agreed with and had researched typical costs around $2500 or so for new installation. The quote from this company? $6000! I ended up going with Maurice's who did it for $3200 after tax.

**I should also update this to address the owner's response, as I do appreciate your response was classy and dignified. I do understand suggesting things that could or should be done, but this was more than that. This was fear mongering for a high priced job. Overpriced at that. I'm sorry I forgot to mention that Maurice's not only patched the hole that your tech said couldn't be patched, but they also quoted all new ductwork, if we wanted to go that route, for $6,000. Far lower than the $10,000 quote from you. I understand price quotes can vary wildly from contractor to contractor, but that's quite a difference.

Every part of my experience with this company was wonderful, though I wish it wasn't so expensive. 44.95 to come out, then $140 with a warranty to fix my toilets. Kind, professional, called ahead to see if I was home. Wanting to help me make the most of my money.