Bud Matthews Services

I contacted Bud Matthews for HVAC service and my experience did not meet my expectations.  Here are the details of the many issues I had and you can decide for yourself:
1) They performed a $300 repair without checking with me beforehand.
2) The $300 repair was for replacing a simple programmable thermostat which seems very expensive.
3) They do not credit the $100 diagnosis fee towards repairs performed so my thermostat replacement cost me $400.
4) Replacing the thermostat did not fix the problem so then they diagnosed a bad blower motor.  While it is certainly possible both things failed at the same time (thermostat and blower motor) it does raise questions.
5) They wanted $800 to replace the blower motor but did not check or ask me to check if it might be under warranty.  It was under warranty and all you have to do is call in the model#/serial# to the manufacturer to confirm this.
6) When I told them the blower motor was under warranty they said they would check into it and get back to me.  Two days later I had not heard from them so I had another company order the free replacement blower motor and install it for about 30% of what Bud Matthews was ready to charge me.
7) To give credit where credit is due (thus the 2-star rating) replacing the blower motor did fix the issue.

I've worked with both Bud and his son Noah for years, and found them to be responsive, knowledgeable, and very helpful.  I love being able to call one company, no matter what needs doing in and around my house. The most recent project involved a new roof and gutter system, in addition to smaller improvements and repairs.  Everybody who came to work on the house was professional and courteous, and the work done was excellent.  It wasn't cheap, but I'm not interested in cheap, I want quality work that's going to last.

$$$$. Courteous, Professional, Capable, Expensive.

$75 to show up + $200/hr (in 15 minute increments - i.e. $75 to show + $50/15 min). So thats $275/first hour. I used them for relatively minor residential plumbing issues - mainly hot water mixing valve inefficiency in master shower - took 30 min of work, so that was $175.

The main problem I see with this type of pricing model is that you feel rushed to solve the immediate problem and don't want to spend any time talking about any potential larger issues. IMHO, this leads to short term thinking and places short-term profits over longer-term customer satisfaction.

I had a Bosch microwave oven that occasionally was popping a breaker. I thought I would get ahead of the problem and have it check and repaired before it was a big problem. Again it was working 95% of the time.
They came in thought the problem was the door switches so they changed them. After that it popped breaker as soon as the door closed. After repeated attempts to diagnose the problem they some how blew the control board ! Now I have nothing.
The next day they called to say they can't get the board anymore so they are done. Now I have to replace the microwave for $2000. They say it's not there fault, the board was probably the problem. How convenient...

I am stunned at the lack of accountability this place has. One star is to high a rating as far as I am concerned. Never again .

I wouldn't hire this company again. As far as I can tell the only thing I can say positively is that they SEEM honest - as far as whatever issue your unit is having. However, be prepared to deal with a lot of attitude, particularly if you are dealing with Bud himself. And be prepared to pay an outrageous price. What I was charged for a simple problem was unbelievable. I asked about why the bill was so much (after the work was completed) and there was no good answer. Live and learn, I will be finding another AC company.

Had the worst experience with Bud Matthews. The came out to look at my oven spending a whole five minutes on diagnosis. I told them the problem and they confirmed. Called me back the next day and told me the display panel had been discontinued. I called to discuss options and they said the could do an install if I bought an oven and if it was at my location. When I called to complain about this outrageous service fee nothing was done to resolve.Granted I probably could have been calmer but I was upset, my bad! In conversation I was told that I did not call after they told about the part issue, as I said earlier I did reach out to them about options. Secondly I was never informed about a $200  service fee just to come, that would have influenced my decision because I knew I had an old oven and parts might be an issue. Nonetheless stay away!!!

I wish I could give them negative stars.  They yelled at me on the phone, lied to me, damaged my water heater and my drywall, assumed no responsibility, and said we got lawyers.

Ricky Hales of Bud Matthews did a fantastic job of fixing my AC.  Not only did he fix the broken prong of my AC but got a switch that would turn it on and off so I wouldn't have to plug/unplug each time (it sits high in the wall) - and went back and  forth to the fuse box in the rain because the switch wasn't marked properly - on a late Friday afternoon.  He clearly explained the charge.  I will continue to use them for all my appliance and plumbing needs!

These guys are excellent.  The guys came out and were 5 minutes early and were quickly able to identify my problem with my BOSCH Diswasher.  They did not want any money for the visit and indicated once the part arrives they will be back out and settle up at that time.  Co, called me back within 1 week and once again they arrived 5 minutes early, quickly repaired my dishwasher and left the old part (on purpose), to show what the problem was and validating they actually made the repair.  The visit was extremely reasonable. This company is run very well, from the customer service call, follow up. etc..  EXCELLENT!!!

RIP OFF ARTISTS

Several trips to repair nearly new GE oven, lots of parts replaced GUESSING at our expense.

At one point, parts and screws fell out all over the floor while they were struggling and trying to remove the unit. I have a bad back the 'tech' said.

Finally they gave up and/or I fired them.

The GE tech (that I should have called first) diagnosed the problem in 5 minutes, ordered a simple part, fixed our nearly new GE oven under WARRANTY.

BMS Techs are trained to 'rip off' the customer any way they can think of, previous unsatisfactory gas dryer repair.

STAY AWAY. They're not honest and they're INCOMPETENT.

They scheduled a plumber quickly to fix my problem, he was able to come earlier than scheduled which was great. Work is charged by the hour but I did not see any sign of the plumber trying to stretch out the time to make more money. Plumber went out of his way to make sure everything was working properly,even returning at no cost when we discovered that some of the items I purchased for installation were defective. Overall very happy with the work.

Look forward to trying these guys again. Were fast and efficient, and did three small jobs for us quickly. A bit pricey I thought, and I had to ask for a written estimate, but I would try them again because the work was clean, thorough and fast. Polite, too.

Very satisfied with the work completed on two bathroom renovations. Loved working with Noah and Joseph and their subcontractors- all just excellent. The work did take longer than estimated (by about one week) and was within the estimate. Great quality product.

I've used them for years and they never disappoint. Even the person who answers the phone is always helpful and takes her time to get things right.

When I called, they were able to schedule someone to work on my dryer very quickly.  I asked about pricing structure, so I was not surprised when the bill provided.  Was given a 2 hour window (better than 4 hours) for arrival.  Job required ordering a part and return to install.  Benjamin explained the needs and process. Repeat visit arrived right when he said he would.  Willing to answer questions. Overall, very happy with the service and would use them again.

These guys are total crooks. Charged $213 to change a fuse. I understand a service call should cost something but this is absurd. There customer service promised to call me back, big shocker, never did.

We have used Bud Matthews for many years.  His staff does good work and stands by what they have done.  Recently a plumber fixed a leak under our sink to my husband's specifications.  This required getting additional valves and other supplies.  The next day, we noticed there was still a small leak.  The plumber was here within an hour, fixed the previously hidden leak in just a few minutes, and there was no extra charge.  He was very apologetic for missing this leak.  Thanks for the good service!

Bud's service representatives were punctual and cordial. They troubleshot a problem with our clogged dryer vent, trying different approaches when the first try didn't work to clear the line. They explained everything they were doing as they did it while we watched. They were very efficient and moved quickly to remove a huge wad of damp lint that was stubbornly stuck in the recesses of the rather long exhaust duct. We are and have always been pleased with their promptness, professionalism, courtesy, prices, and quality of work. Highly recommend!

I called on Wednesday for a dishwasher repair job.  The call was handled promptly, efficiently and professionally, all possible charges being carefully explained.  The appointment was for Thursday between 1 and 3.  At 1:10, Luis the technician called and said he'd be there in 20 minutes.  Twenty minutes later, he arrived, and about thirty minutes after that, repairs were complete, at a (by today's standards) reasonable price.
Totally and completely satisfied.

Excellent service replacing my home heating system. The technicians were efficient and prompt, and everyone from the office staff to the owner made what could have a disaster (during a VERY cold week) as easy as possible. I would hire them again without question.

One week before Thanksgiving I awoke to find that our refrigerator (which is only 4 years old) had completely stopped cooling.  The company that the warranty people use couldn't even come out to look at it until the day before Thanksgiving (for which we were expecting 10 people for dinner).  I called Bud Matthews and they sent out a repair person that day, diagnosed the problem and ordered the part.  They came back to repair it when the part came in, and it was fixed and cooling again before Thanksgiving.  They did me right.

On Wednesday afternoon I called Bud Matthews plumbing with a plumbing emergency. We were in town doing some things on a property we own and needed help ASAP. Bud Matthews was  able to send someone out within the hour when a couple  of locals I called couldn't get to me for a week or more! They were very professional and courteous and the fact that they could send someone out so quickly on such short notice speaks volumes of them as a business. Their technician was extremely knowledgeable and resolved our problems very satisfactorily! I would definitely use them again.

This firm is fraudulent. The plumber showed up at my home to fix a showerhead issue and stayed 15 minutes. He did not remove the part in question but said he would order a new part and come back. He never ordered the new part. The firm also would not tell me the model and make of the part so I could order it myself. I strongly suspect he did not know since he never removed the part - he just fiddled with his phone for 15 minutes and left.
The firm keeps trying to charge me almost $200 despite making no progress on resolving my issue. It seems crooked to me and I suspect this is this business' MO.

I have used Bud Matthew's Services for several issues since 2015 and have been extremely satisfied. The first time I used them in July 2015, they were recommended to me by a friend who lived in a Chapel Hill. Although their typical service area was not in Cary, they agreed to come out to address a complex issue that I was having with my AC unit. My house was under contract for sale and the issue needed to be fixed quickly and correctly. The technician arrived promptly, and resolved the issue so that I could close on the sale. In November of 2015, I had Bud Matthews Services replace my upstairs AC unit in my new residence. Again, they did a great job and were always on time, professional and tidy. And the pricing for the new unit was comparable to other quotes I had received. My most recent experience with Bud Matthews Services was for a punch list for a pre-sale inspection on my current house (yes, I am moving again, but that was always the plan). Noah scheduled for his multi-disciplinary team to come out and address every item on the punch list. It took several days worth of work, but the team was prompt each day and completed the work professionally. I even had a drywall repair in the ceiling - Noah's team indicated that they would do their best to repair it without it being too noticeable, but they said it is hard to make the repair blend completely. However, they did such a great job, that I cannot see where the repair was made on the ceiling! One thing that seems odd to me is the number of not recommended reviews on Yelp for this company. Most of those are positive reviews and - after reading those reviews and following my own very positive experiences - I cannot understand why those reviews are not recommended. No company is perfect, but I feel like I can trust Bud and his team to make every effort to do a good job and be fair with me.