Best Businesses in North Carolina

I screwed up a simple plumbing job and Lasen came quickly to help. Prices were good, he arrived promptly, and the job was done quickly and efficiently. Recommend!

I've never had or needed a plumber so when our water heater started filling a 4 gallon bucket a week I went two places to find out who to call: yelp and our neighborhood list-serve. Both pointed to Heidinger  plumbing. Bill Heidinger was able to schedule an appointment for two days after the initial call. We didn't consider our case to be an emergency so two days was fine with me. If we needed him sooner I'm sure he would have adjusted accordingly. The plumber was at the house for two hours. In that time he had discovered our water heater was not broken, the valve was just broken. He replaced the valve after partially draining the water heater. When he attached the new valve it didn't fit because our model was older. He proceeded to weld the piece in his truck so it worked with our tank and reinstalled the part. He also adjusted the flow of our bathroom sink before leaving.

The price of the work was completely reasonable and he was a nice guy. He explained everything he did to me as he went. He was a little chatty but it was enjoyable. I enjoyed his company as well as his much appreciated work.

Travis came by on the day I called within a few hours (and it was a Saturday). Quick to figure out the issue and fix it within 30 minutes. Best of all though, he was reasonably priced. Highly recommend.

Lloyd just blew me away!  Super nice guy, knows what he is doing, and genuinely likes to help people save money.  He fixed my broken toilet really fast!  I will definitely call him again and you should call him too!  You will be glad that you did.

Ronald quickly responded to our request to repair our ceased single handle shower faucet.   He provided a clear and simple quote and made the repair all on the same day.  Our shower works now, thanks Ronald!

We have a leak in a bathroom sink which Eugene D via Daniel repaired 8 months ago. Brand new parts were purchased and they installed.

The entire assembly came apart and water was leaking worse than before. Eugene's response was to share that we were past their labor warranty and offered an even higher price to come out and fix again showing no concern for what seems to be poor workmanship the first time.

Another response by Eugene D, this time blaming the situation on the new parts. While trying to defend his work he admitted that they knew the product we had bought from Lowe's was not good and wouldn't last, but since we didn't ask, they installed it anyway.

This of course gives them the chance to charge us again for the same project. In my experience, this is not someone who will partner with you when/if anything goes wrong.

Given my experience, I asked if I could be reimbursed the diagnostic fee and was told I would get a call back from the manager.  It has been weeks and still no call.

Matthew's Plumbing Solutions recently installed a utility sink in my garage. I have known Matt for a few years now and will only call him for my plumbing needs. In the past he has installed a tank-less hot water heater and removed a clog that was pretty deep in the plumbing system.

His team always does top notch work and leaves the work area just as clean or cleaner than when they arrived. Any new pipes/drains/etc are installed neatly. They take pride in not only the functionality of their work, but the appearance.

I will use no other plumbing service in the future and could not give Matthew's Plumbing Solutions a higher recommendation.

Hired these folks to install a new dishwasher after contacting numerous other installers with no luck.  Progressive Service responded quickly and have been extremely Pleasant to work with.  We were delighted that the dishwasher was installed quickly and with little disruption.  The next morning we discovered a slight leak on the kitchen floor and the source turned out to come from the dishwasher.  We notified Progressive assuming the leak was the result of an improper installation.

We notified Progressive who responded almost immediately and dispatched Nolan to determine the cause of the leak.  It took Nolan a matter of minutes to discover the cause which turned out to be an improperly secured bolt in the dishwasher.  Nolan resolved the bolt and no more leaks.

Overall a very painless experience.  We would definitely recommend this firm based on the prompt and efficient we experienced.

The customer service was very poor.

First, I called the company many times for asking the over charges.  When I made phone calls a couple of minutes later, they said they can not hear me and then cut the line off. But the thing is I could hear them clearly every time both with cell phone or home phone.  

Second, I sent an email on March 20 and followed up on April 02, 2015. No any feedback from the company. They treated the customer so bad.

I have been waiting for their response and hope they could give a reasonable explanation for the high charge (~$485) of the kitchen pipe line check and faucet replacement.

Be prepared to be bamboozled. In my email to Thermo Direct I asked for an FREE estimate because they sent me a super friendly email asking kindly for my business. FREE gets them to your house but by the time they leave, the free estimate turns quickly into $179.00. A quote for a system needing service, isn't free. They also wanted to meet me at my house the following day for around 90min.  They try to lock you in so you can't get other estimates. They were missed leading not once,not twice, but, three times before I told them to turn the truck around and find somebody else to screw, I have a wife, thank you very much. I hope this saves at least one person the hassle or even better, someone that trusts people to do the right thing.

We used Greene Hunt for some plumbing work last week, and it was easily the worst customer service experience I have ever had. Please don't ever use them. I would give zero stars if possible.

We needed to have a defunct garbage disposal removed and a basket strainer installed in our kitchen sink. After noting right off the bat that a deep strainer would be necessary since the basin of our sink is thicker than the standard, the technician told me the whole job would cost $187. Once the job was completed, however, I instead received an invoice for $320. This new price didn't make sense to me because (1) it was not what we had agreed to and (2) a total of $320 for this job would have amounted to almost $200/hour for labor, and the average labor charge for plumbers is about $85/hour.

After contacting the company to correct what I thought was an honest mistake, the technician proceeded to misrepresent our initial agreement and then flat out lied to me, claiming he didn't know upfront that a deep strainer would be needed. When confronting him for lying, he became extremely angry and hung up the phone on me after running out of excuses. I subsequently made an attempt to hash things out with the owner, who surprisingly insisted on backing up his technician's lie, claiming that I had misunderstood the initial pricing agreement and asserting that I was being unreasonable for not agreeing to the arbitrary price inflation.

I've had my fair share of customer service mishaps, but never have I been treated with such rudeness or indignation, especially by the owner of a company. Bottom line: I strongly urge you to look elsewhere for your plumbing needs.

----------addendum to respond to owner's comment----------

Funny how it took a public negative review to get my first apology from Greene Hunt. Actually, the technician was quite clear in how he intended to price that portion of the job, and y'all simply tried to deceive me after the fact. There was no effort made to improve the customer experience; charging me the price that we agreed to initially is simply what should have happened in the first place. When I told you that I would be mailing you a check for the price that we agreed to initially, you wrote back that I was being horribly unreasonable and sarcastically wished me a good weekend. You stubbornly waived my invoice out of pettiness, indignation, and scorn to spite me, not as a gesture of goodwill or some effort to genuinely resolve the situation. By refusing payment for the original agreement, you arguably managed to make this already unbearable situation even worse, leaving me to awkwardly feel like a freeloader and you to forego compensation for a completed job, essentially maximizing the dissatisfaction for both parties in this insufferable transaction. If you've somehow managed to make it this far down in the review, do yourself a favor and use another plumber!

I made an appointment to have my water heater checked on a Saturday. The appointment coordinator told me the tech would be at my home between 9:00am and 11:00am. By 11:15 tHe tech had not shown and no one called me. I called their 24-hr number and got an answering machine. I waited until 12:30 but still no show/no contact. I do not recommend unless you like wasting your time sitting around.

I had a really good experience with Nick from here today! Service was fast, friendly and informative. I had been experiencing a very high water bill and hoped that it was just my running toilet and not some bigger issue. Nick took the time to listen, explain how much waterloss I was probably experiencing and even showed me where my water meter was and how to track leaks by looking at the numbers! Above and beyond there!

Honestly, (to the business model) it was a bit more expensive than I had hoped, and I was kinda put-off by the repeated idea of getting a membership to receive discounts later on (kind of an insurance plan to use this company), but I am happy with the results and understand why they are trying to sell their plans.

I will add that Nick was a very non-pressure guy when it came to the proscribed options and was very direct with what would work best for me. They are very lucky to have such an excellent employee.

Horrible service. Was given a time frame for the technician to show up but they never showed. Call the office to check the status and they said it will be an hour and a half before the technicians get here. However, they never showed. Didn't even call to tell me that they were not coming.
Called and called the office and the representative just stonewall me explaining that she couldn't help me since she did not speak to me in the first place. In other words, you are better off going somewhere else.