Shelton Plumbing

Would never use him if he were the last plumber in Durham!

Came to my home twice; was fine the first visit-----on the second he had the nerve to ask me for a HUG!!! He's extremely unprofessional

Installed a shower faucet and a toilet seal and price was extremely high for 2 hours of labor. Parts were not included. He definitely price gouged.

We highly recommend Mr. Shelton if you need any plumbing services related. He came to our place on Sunday and fixed things so quickly. Very professional and responsive.

Highly recommended! He was very prompt, did a great job, and pricing was very fair - will certainly be our go-to for plumbing needs.

I have mixed feelings about the service we were provided. Maybe we just caught Mr. Shelton on a bad day. I don't know.

First,  the positive: we had two leaks that we could not turn off. Mr Shelton was very responsive when we called at night to set up an appointment. We opted not to do emergency service after we were able to control the leak to a medium drip. We appreciated that Mr Shelton was prompt in his reply and honest to say that if he came out the next day, which would be a Sunday, it would be considered an emergency service.

Although he said he'd schedule us for Monday afternoon, he actually came early which we also appreciated. So, bravo on that.

He quickly repaired the issue including replacing the faucet and drain stopper/flange and also let us know that something that we thought needed replacement didn't need replacing but simply repacking. That cost us less to do. So good on him.

The not so positive: he was a bit rushed. He fixed the leak and then was out the door. When we checked the work more carefully, we realized there's two leaks but now in different places. So we called and texted him. This time, no response until many hours later. In the interim, we fretted whether we had just been cheated out of an expensive repair.

Mr. Shelton did return maybe around afternoon. He fixed the two new leaks and then left again. Things seemed ok until I checked again carefully and noticed that only 1 leak was repaired and the other leak remained. So we called and texted again and again no response until one or two hours later when he returned yet again. Finally this time, he fixed all the leaks and we made sure nothing leaked before he left.

So for a relatively easy (for a professional) repair, it took Mr Shelton 3 times to fully fix.

Overall, what can one say?

Shouldn't we expect that a professional plumber should check his or her work thoroughly before moving on? And especially after he had to return to re-fix what he did, isn't it incumbent of him to ensure the fix is properly done so he doesn't have to return again?

I wish him success in his business. I hope it was just a bad day for him. It wasn't a very good experience for us--alas. :(

Finally a plumber who is honest and reasonably priced.  Very pleasant man.  Will never bother with another plumbing service.

Shelton Plumbing is honest, dependable and has fair pricing. Had him out today to fix a garbage disposal and sink. He is very responsive and we won't use anyone else.