All Hours Emergency Plumber

Derek went above and beyond. Stoppage issue with old cast iron pipes. So nice. So knowledgeable. Highly recommend!.

They left my daughters house (2nd time) telling me they would have the boss call me back with an estimate in one hour.  That was 7 days ago.  They do not answer their phone and do not return calls.  This is the WORST company EVER.  
American Home Shield used to be a good company.  I've been in real estate since 1998 and used their warranty many times.  They are only as good or bad as their vendors.  
Use a different warranty company who has a decent Plumber.

We had an AHS claim for a leak on the pipe that came into the mixer valve. The person who came said we had a leak in our faucet but not in the mixer value. My father in law was there to let him in and it took a minute for me to be able to talk to him. He came back in and found the leak by the mixer value.

They told me they would call me back same day and would be back end of the week to do the service. So I waited. Four days later, I tried to call them, and there was no reply. American Home Shield told me that the reason the plumber gave to them was user abuse.

The mixing valve, which had a leak they couldn't even find, was somehow damaged by us dropping something on it (we didn't). They also left water all over the ground when they left.

The attached photo shows what American Home Shield had. I asked them to reassess and they told me their decision was final and they trusted the technician. Their review is next.

Would leave a zero star if I could. Never showed up for appointment. Wouldn't answer phone. Absolutely unprofessional.

The worse service I've ever experienced! A tech came to diagnose the problem, and then would not return my call! It's currently been 10 days of calling every single day and leaving multiple voicemails for the company, NO ONE has called me back! I'm not even sure it's a legit company at this point!

AHS sent them ti my home. Not the first time. He spends 5 minutes not fixed. For my faucet they stated they will order a part but goes to ahs and tell them that I broke my own faucet because they did not want to do the job. When placing a work order with ahs, call, don't do it online and make sure they do not select this contractor. Terrible contractors.  Don't use them

This is the WORST !!!! Beware, they are RATS and Scammers, I have a American Home Shield Warranty and they did not swap my Sink Faucet because I use excesive Force to Open and close the faucet. I follow this many days over the internet, many customers are saying the same, the plumbers are getting this answer and know how to make 100.00 easy money Scamming people, they do not want to fix your issue, they are there for easy money.!!! They are scammers, This Plumbing company is horrible! STAY AWAY from them.  ALL HRS EMERGENCY PLUMBERS should change their name, they do not answer calls and also their plumbers are scammers!

I purchased the most comprehensive American Home Shield Warranty plan when I moved to FL and purchased a 15 year old home 6 months ago (this is relevant I promise). On Friday, my water heater stopped working. I called the service request number and the service request was created. The plumber was assigned to be through All Hours Emergency Plumber. They should change the name to All Business Hours Only Plumbing. I didn't have hot water all weekend and didn't hear back from them until Monday. When the plumber arrived, he seemed to know more about the fine print of my warranty contract than me. The plumber glanced at my water heater for all of 2 seconds before stating the problem is a power surge that damaged the electrical components of the unit. This also looks new so it seems like this was a faulty unit from the start. It seems like the plumber chose two specific problems that he knew wouldn't be able to be covered by the warranty. And when I looked at the contract and called AHS, I confirmed and was told that those are two reasons where the warranty will not cover the appliance. This tells me that the technicians don't want to have to deal with the warranty and so they'll do whatever they need to do in order to have the customer pay out of pocket. Which defeats the entire purpose of a warranty.
If you have a warranty, try to go with another plumber other than All Hours because maybe another company will be more willing to help you as a warranty customer. I also recommend reading the reasons for appliances not being covered and notify the technician you already are on alert for if they're going to try to upsell you because of warranties.

All Hours Emergency Plumber was assigned to me by my Home Warranty company after another plumbing company had originally been dispatched who didn't know how to fix the problem.  Derek (the plumber from ALL HOURS) came out to my house to access the situation and supposedly FIX my leaking toilet.  

I turned on the water supply valve at the base of the toilet (which by the way is a WALL MOUNTED TOILET!),  he saw the dripping.  He said he had to call American Home Shield to give them the initial diagnosis before he could take the toilet off the way to truly know what's causing the leak.  That sounded acceptable, so he went out to his truck and 5 minutes later, drove away.  No coming back to say anything...he just left!

This is the report he submitted to American Home Shield:  Wall mounted toilet with hairline crack in the wall causing toilet to leak. It appears to be leaking for quite some time now. Tile floor and tile wall has mildew. Per tech this is a pre-existing condition that is detectable by visual inspection. Toilet would have to be replaced.

How do you know it's a hairline crack in the wall versus a worn out O ring when you didn't even remove the toilet?!?  You were paid to fix my toilet leak and you just left after the initial inspection.  HORRIBLE WAY TO DO BUSINESS!  I recommend using any other plumber in town!!!

This is the 2nd time I've needed a plumbing company. I knew I would use no one else. I called 5 different companies till I was able to locate Vinnie!
All Hours Emergency Plumber got us scheduled immediately. Sent out the plumbing technician Vinnie, who we were comfortable with and the job was done. Vinnie not only found the issues but explained everything that needed to be repaired. He was 100% equipped with the items needed for the repairs which ended up being more than we thought it was.
We we're not over charged and he steadily worked until the entire job was complete. I'll never need to call another company, if we need one again, than All Hours Emergency Plumber Is on speed dial!!
Have to add I was lucky enough to find them on Google.
Thank you Vinnie. Stay Safe

Sandie Domando & Patt Meile

Worst service ever.  I would leave -5 stars if I could.   Didn't fix my toilet the first time. Called and scheduled again. No show the second time. I called the emergency number.  No call back. Called AHS who contacted with them. Finally a call back on a bad line that kept going in and out and finally disconnected but after I was told it would be another 2 days.  No call back after disconnect.  Just don't waste your time with this company.

Completely unprofessional company. Do not use them unless you want the technicians to behave unprofessional and rude. They didn't even finish the repair and left a big hole in my dinning room roof.

The technician didn't even fix the issue, complaint about the work and left the job half done.

I called management and reported the incident and basically said our guys is the best it's your issue. They did not take responsibility for the job and now I have to search for another contractor in the warranty to complete the job.

So disappointed in management as well. I highly would recommend you DO NOT USE THEM.

All Hours Emergency Plumber was assigned to me by the Home Warranty company when my hot water heater stopped working. the technician (Josh) was extremely knowledgeable, very friendly and professional, and got me fixed up in no time. I have saved their contact info in my phone in case anyone ever asks for a plumbing recommendation. I would DEFINITELY call them again.

Shotty Company. Put a propane water heater in my house 13 months ago. Water heater is now broke and this company will  not help me get it replaced through Rheem. WTF?

They are horrible in service , reliability and quality . We had our home warranty company outsource a repair to this company and they were a nightmare to handle. I would never recommend them to anyone