Best Businesses in Jacksonville, FL

These folks did a complete home re-pipe due to a slab leak.  A very professional job completed in two days.  They even installed a water softener and a new hot water heater that I provided while they were plumbing the home at no extra charge.  I would VERY highly recommend these folks for any plumbing repairs you may need.

They came promptly, worked very efficiently, charge was reasonable.  Thank you for helping us on a Saturday!

Very happy with the service that Shawn provided. I was thankful that he tried to walk me through what is usually a simple shower cartridge install over the phone. When I couldn't do it myself, he came in and got the job done! Even with running into a little problem, he pushed through the complications and figured out the issue in a timely manner. I found Shawn to be very friendly, honest, and hard-working. I will call him for any plumbing needs in the future!

Had new disposal installed in kitchen and Mr. Morel was part of the install team.  He guaranteed the work and there was a minor issue with dishwasher after disposal install and Mr Morel did not hesitate and returned the next day and repaired the problem.  Very efficient and friendly company.  Will definitely use again.

Good contractors are hard to find. Need a repipe? Shower valve not shutting off all the way? Or If you clog your toilet with poop they can clear it out!

I contacted WHC Home Repairs to come hang my Christmas lights.  I couldn't have been more pleased. The owner Wallace gave me his info and told me for any small repairs to give him a call.  When my kitchen cabinet broke I called him up he came over and fixed it in a timely manner.  I won't call anyone else to fix things in my home now.

Found our new plumbers!  We called multiple companies to try to fix our sink and these guys were by far the best option.  They were quickly able to fix our sink, were professional and explained everything clearly at a great price, such a great experience!

I called them and they want $450 to come and do work that takes an hour. That's literally robbing people and should be allowed. Rolland Rease Plumbing came and they charge $140 for the first hour and $40 every 15 mins. That actually works since it's a hour job. Don't throw your money away because ASAP plumbing charges dumb pricing taking advantage of people.

The technician and his apprentice arrived on time. They began assessing the issue, fortunately it was nothing that needed fixing! The guys were really nice and explained things about the plumbing in my house. I felt the initial cost was reasonable until the technician talked and talked and talked his way into another quarter hour which cost me more money. That was disappointing. Next time I won't engage in conversation as to not get dinged for it. I guess the boss keeps them on a tight schedule.

I had 4 tasks that needed to be done with minimal parts needed (a short pvc pipe, shower head & a bottom piece needed to repair pop up sink). I may add that the LAST time this company was used, a diff bathroom sink needed a pop up repair which never DID get done properly so this was one of the 4 tasks that I asked Brian to do. I'll add that I never complained last time even though the tech said he'd be back to fix when he was in the neighborhood...( I guess on his own time since the lever detached the first time I used it?).

Brian told me several times that the cost is $120/ hr no MATTER WHAT he does. He was IN my house for just over 90 min & spent another 20 min outside WRITING up the BILL. All totaled, 2 hours. I was shocked & questioned him as to why the bill was $420!
He shrugged & said labor & parts but nothing was itemized. I felt it futile to argue w the tech that wrote the bill so figured I'd take it up w Richard Pacetti, the owner. I really felt that Brian had made a mental math error ( at house 1:08-3:08, he thought '3' & charged for 3 hrs- surely the parts used couldn't be $180????).

I had to call several times to get a call back from Richard & eventually received my requested idomized invoice (their spelling, not mine- guess it shows how rarely they provide these) which never ITEMIZED at all. It explained that a pricing book was used and get this, 3 TASKS were $120 EACH & the (more difficult of the 4 tasks) pop up that needed a part was priced at $210. I had even asked Brian while he cursed under the sink if it would be cheaper & easier to just buy a whole new faucet set & he answered, that would be way more.

So while no parts were listed at all (what about the pricing book- Brian had to be looking SOMEthing up for the 20 min he was writing the bill?), they said the bill should've been $595 & I actually was charged LESS than what it should have been.

When I again emailed Richard With the full story of price Brian had verbally told me (remember, several times) & was giving him benefit of the doubt on the time he was here error, I received a response saying he was sorry I wasn't happy w the price, got thanked for my business & was told to buy the parts & do it myself next time or get another plumber in the future.
Well I SURELY will do just and advise everyone else to do the same...

My entire experience with Farrell's Plumbing was a comedy of errors.

I hired Farrell's to assess my tankless gas water heater that quit working during Hurricane Irma. The guys called me and said they would arrive in 20 minutes. That gave me plenty of time to get home and put our dog, who doesn't care for strangers, away. When I arrived 10 minutes later, they were already there waiting for me. So I rushed to get inside and prepare, likely while already on the clock and being charged for the service call. Plumbers charge by the quarter hour...

Fast-forward 45 minutes and 85 bucks later: the two men trudged through my home with muddy shoes, leaving tracks. One of them, sweating profusely, leaned on my washing machine and left behind large sweat smudges on the glass top for me to clean. WOW. Talk about disgusting and unprofessional.

The final piece of this entire charade is Farrell himself, the business owner. Farrell and I spoke on the phone several times. He failed to phone me back after offering to get me a quote on a new water heater. This is exceptionally funny to me, seeing as it would present new business and a profit for him! On top of that, he was quite rude when I politely asked if his installation quote was negotiable, as I found it high. His comment was well I could do it for free, but that isn't how business works. No kidding, bud. I'm very aware of how business works--and happily took mine elsewhere.

I was told my plumber would show up between a window of 12 noon and 2 pm. He showed up at 2:10pm and didn't call to tell me he was running late. I thought that was very unprofessional. After he checked out the problem he told me he had to go get different supplies, it is now 3:15 and I'm waiting for him to come back to finish the job. Highly disappointed as this is ruining my whole afternoon and the plans i had to accomplish today.

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