Description
ARCO specializes in locksmith services, card access control, alarm systems, video surveillance, high security locks, rekey service, security systems, and commercial door hardware in Glendale, AZ and in the Phoenix metro area. We are a full commercial service security system installer and locksmith. From a simple rekey service to an automated smart security system at your business or home, we service most commercial and residential security and locksmith needs. Please give us a call to discuss your locksmith or security system needs. We offer free onsite estimates for commercial card access control, video camera systems, and burglar alarm systems.
HISTORY
Established in 2009.
Highly-Rated Local Arizona Rekey Locksmith and Electronic Security: Alarm Systems, Access Control, Video Surveillance cameras. Flat-rate $119 Rekey Service special (6 keyholes, 4 keys) Also Keypad locks, Electronic Locks, Alarm Monitoring, and Home Automation services.
ABOUT BUSINESS OWNER
Over 20 years experience in alarm systems and locksmithing.
SERVICES
Rekeying, Security System Installation, Lock Installation, Access Control System Installation, Commercial Services, Access Control System Repair, Building Lockouts, Home Automation Services, Mailbox Lock Services, Security Monitoring Services, Electronic/Smart Lock Installation, Vehicle Lockouts, Video Doorbell Repair, Lock Repair, Lock Changing, Security System Repair, Alarm System Installation, Security Camera Installation, Alarm System Repair, CCTV System Installation, Key Pad Services, Residential Services, Security System Services, Electronic/Smart Lock Repair, Video Doorbell Installation, ,
Reviews
Brent was prompt, efficient, friendly and professional. Everything went smoothly. Highly recommended.
Brynn L.
09/01/2022 12:00:00 SA
Great communication through the whole process and very upfront about costs. Would certainly hire again!
Charles H.
08/12/2022 12:00:00 SA
Brent has helped me a few times.
Simply put, he's the best! He is very knowledgeable and very professional.
Liz W.
04/05/2022 12:00:00 SA
We had never used this company before and are very impressed!
Louis called ahead of time, was on time, very knowledgeable and professional.
Look no further than Arco lock and security!
T-Squared S.
11/03/2022 12:00:00 SA
Kevin Fehlen and ARCO did another great job. For openers Stephanie asked for photos of the broken lock so Kevin knew what I needed. Surprisingly Kevin was scheduled in a day or two. Before he arrived he asked if I wanted a knob or a handle. The door is between the garage and the house and the most used. The lock and handle (costs a bit more than a knob) was probably '1995 vintage and Kevin picked it up before he arrived. Although he could "fix" the old lock, it wouldn't be long before something else failed. Kevin mentioned a handle is better than a knob, being easier to open when arms are full with groceries. It took him minutes to replace it because he really knows his stuff. It took me an hour to figure out what was wrong with the old lock!
Shelly A.
02/11/2023 12:00:00 SA
On time..actually even gave me the option of earlier service due to a change in their schedule. Kevin Fehlen called me with plenty of advance notification. He quickly rekeyed several locks, replaced a broken lock on my gate, and reprogrammed my garage door all within an hour. Professional and courteous. Thank you ARCO and thank you Kevin for the great service.
The tech who came out to us was super efficient and courteous. Got the job done and answered all questions. On top of this it was very fairly priced and we would definitely reach out to him or this company next time we need their services.
This is my second time using ARCO for a rekey service. The technician, Kevin F, was timely, efficient, and SO sweet. There is a reason I continue to reuse this company for all of my lock and security needs. The service is second to none!
J G.
09/01/2022 12:00:00 SA
Fast and professional service. Kevin was in touch prior to arriving, was polite and gave me an affordable solution quickly.
I feel bad for not remembering his name but the locksmith that came out was efficient and friendly. I put on a mask when he pulled up to greet him and so he did the same without being asked. This is greatly appreciated because guests in my house will follow my rules and he was very respectful. He was super excellent at knowing what was covered under my home warranty company and confirmed what the scheduler said I would owe.
He also changed out a deadbolt that required a key to leave the house! This could be bad in case of a fire and it reminded me of the fire hazard of bars on windows without an unlatch button. That is fixed and all locks are re-keyed! Very happy with the service!
The technician called before he came, as promised, to give me the flexibility to carry on with my day in the midst of the 1-5 service window. He was professional and provided great service.
Simply the best! Knowledgeable, helpful, and done with efficiency, ARCO has my business for life.
Kim C.
09/08/2022 12:00:00 SA
Luis was so nice and professional! I'm so glad my Home Warranty Company uses this company! Luis gave me some great safety advice. I would use this company again!
After the purchase of our home with the help of our Home Warranty this company was contacted and sent a service person out to rekey our locks. Luis was very professional and did a great job.
Great affordable service. Very friendly and professional! Thank you for saving the day!
We purchased a rekey service through our Home warranty. The tech arrived on time following a courtesy update, quickly finished the work on the locks and garage door remote programming, and also rekeyed locks to which we had no key for a very modest price. Totally satisfied!
Arco was referred to us by our realtor & proved to be a friendly, reliable & efficient security company.
The Technician Luis communicated clearly with us in advance and finished the project within the time constraints.
His expertise was tested with our many variable locks. Kudos to Arco for an excellent Job!
John R Janowiak
Cave Creek
Maria D.
01/07/2022 12:00:00 SA
He was on time and he was extremely quick. Very kind and very communicative. Thank
You for your great customer service.
Technician showed up on time and did the rekey work efficiently. Would definitely use again
Merlin G.
06/06/2022 12:00:00 SA
Luis was on time within the window given and called in advance to advise me when he was 30 min. out. When he arrived he was wearing a mask out of respect because of covid, but I immediately gave him the option to wear it or not. He ask me to show him the locks to be re-keyed and disassembled each cylinder after we arrived at a door. Luis then informed me he was going to his van to re-key the cylinders and asked if 4 new keys would be enough. Couldn't have been more than 15 min. and he returned with the 7 cylinders, reinstalled them, tested the keys and then reprogrammed 2 garage door openers. All of this took I'd say less than 30 min. He was fast through and professional. Can't ask for better than that. Great job.
Kevin did a great job and was very friendly and helpful. He was really quick with his work and the quality was great!
Kevin showed up ontime and skillfully rekeyed nine locks in my newly purchased home. He did it so fast I was talking with the sewer guy when he handed me four copies of new key! I strongly recommend ARCO for locksmiths, excellent work.
Brent from Arco came to rekey 7 locks in our home. He was professional, friendly and completed his tasks very quickly. He offered solutions to door issues. All locks are working great. Would be happy to use them again.
Karen I.
09/01/2022 12:00:00 SA
My Husband I just moved to Mesa, AZ from out of state. We hired Arco Lock & Security for rekeying. Brent was our technician and was very professional and knowledgeable. He provided great customer service and was patient in answering our questions. We would highly recommend Brent and Arco Lock Security. Thank you!
Kevin F. was great! Super knowledgeable and helpful. He was very efficient and got the job done right the first time. Thanks Kevin!
Great customer service from the people who answer the phone as well as the gentleman who compiled the service.
Bought a house and found all locks had different keys. Called ARCO and they sent Luis the next day He evaluated all locks and he rekeyed all the doors and replaced a broken lock in the bedroom. Very friendly and professional.
I was very impressed with my technician Brent who came to rekey my house. He was on time and super friendly and professional. I appreciated that my hands were full and he offered to help carry my load upstairs. My door handle was lose and he took it upon himself to look in his toolbox for a screw and fixed it. He did not charge me for this but rather I took it as a pride in his work. I would wholly recommend him and ARCO lock.
Brent was prompt, friendly and fast. He fixed a lock issue most other locksmiths would have likely struggled with. Works perfectly now! Thanks Brent!
Debbie P.
05/11/2022 12:00:00 SA
He was very polite. He was very professional. He was on time. He answered all are questions for us. He did a awesome job. I would ask for him again
KL H.
09/03/2021 12:00:00 SA
Excellent customer service and prompt responses and updates. Technician was nice and got the job done quickly. Highly recommend!
Arco technician was punctual and performed the work efficiently and diligently. I appreciate the professionalism.
We had all of our locks rekeyed and one set of hardware replaced. Kevin did a great job. He was fast, efficient and friendly. All keys worked the first time. Totally recommend this place.
Jared D.
12/02/2020 12:00:00 SA
Victor was great! He rekeyed 6 locks in record time. He did a preliminary walkthrough to look at the job he needed to perform. He told me how long it would take and he jumped right in.
He was even savvy enough to try and upsell me on a security system.
Great guy and a great company.
If you are using thru a Home Warranty service-expect to pay additional fees. The worker wasn't at my home 2 minutes before telling me I needed to buy new lockhandles at $50 each. He dropped two door handles on the concrete. (Right in front of me) He didn't take the time to show the new locks worked. Very unfriendly. He said he reprogrammed the garage door opener- yet never used a ladder or touched the garage door system or opener.
Response to below-. Your employee didn't provide 6 keys they provided 2. They didn't rekey 6 locks they rekeyed 3. I stand by what I reported that after 2 minutes told me I needed new door lock. You also never addressed the garage door. I'll report instead to the BBB
Josh was friendly and efficient. He thoroughly answered my questions. I recommend ARCO Lock & Security.
G D.
12/11/2021 12:00:00 SA
Great customer service! Arrived on time. Completed work quickly and efficiently. Friendly and helpful technician. Highly recommend.
Very friendly and communicated clearly. Job dine quickly.
These guys really are quite awesome. I had them come and rekey the entire house which had different lock brands and deadbolts to just one key for all and they all work great. Other companies said this was impossible and wanted to charge a small fortune to change everything. But Luis from Arco came and said he would take care of it exactly as I wanted and sure enough, quickly, quietly and efficiently, he did the job perfectly. Don't waste your time with any other company. Ask for Luis and hire these guys...highly recommended.
He was in time and efficient. A couple of last minute adds which he took care of. All in all, we were very happy.
On time, professional and they were awesome to rekey locks and get some new keys. I would recommend them to anyone needing their service
Great service
installed additional security lock on our sliding door
rekeyed two doors snd the keys fit perfectly!
would totally recommend
Technician called ahead to tell me his arrival time, was on time, worked very hard to satisfy and do what we needed. Excellent service: ReKey, ReProgram, and Replaced older locks.
Holley R.
12/04/2020 12:00:00 SA
We were able to an appointment next day to rekey our locks. They gave a window of 8-12 and by 8:15 they were in their way to the house. They were also able to install a key pad for our garage door that sane day. Courteous, timely and offered great services. The technician also noticed a leak that saved us a huge headache. Great experience!
Kevin was on time, very professional and knowledgeable. Our rekeying of locks and reprogramming of garage door openers happened quickly and with a smile. I highly recommend.
Lynne T.
09/09/2020 12:00:00 SA
Was told I would receive a call 15 - 20 minutes before he arrived. It was 5 minutes which left me scrambling to get back to the house. Tech did not wear a mask. Aside from that he was quick and efficient.
Excellent experience! We were connected to ARCO via our home warranty. We will keep their number and happily use them in the future! We had great communication with the office and the technician, Kevin Fehlen! He arrived on time, efficiently and quickly changed all of our locks and supplied new keys. He worked SO hard to get one broken lock to loosen, but after 20 years in the weather it just wouldn't give. His effort was so appreciated! I highly recommend ARCO!! Tell them the "other Laura Jean" sent you!
Needed to rekey our new home.
Was able to schedule next day appt.
Customer service was friendly and answered my questions.
Locksmith called 1/2 prior to arrival.
Luis was very professional and personable. Took care of 11 (yes 11) locks quickly. Great service all around.
Arco L&S was great to work wit. Ease of scheduling, on time service and quick/thorough work. I would highly recommend them for any lock, security, garage remote services.
Brent and Arco were awesome! Punctual, professional, and did a great job. I highly recommend them!
Josh from Arco Security came and rekeyed my entire home and storage yesterday. Their 99.00 rekey special is amazing! He was professional, fast, friendly, observed social distancing rules and wore a mask! I will definitely be recommending Arco Security and Josh to all of my friends when they move or need security/lock help.
Arco was the company contracted by my home warranty to re-key the locks on my recent home purchase. After submitting the warranty service request I received a phone call from ARCO to confirm the work to be done and scheduled for the work to be done the next day. The tech (sorry, can't recall his name) called 10 minutes before he arrived as promised. When he arrived he verified who he was, asked a few questions, checked the locks to be re-keyed and got the job done within 15 minutes. What stood out was he answered a couple of my questions regarding my locked mail-box and gave me advice on how to handle it. Small thing, but isn't that what makes a successful service call for both sides.? Thanks Arco Lock & Security.
Lester L.
12/02/2020 12:00:00 SA
Excellent communication, on time, and quick and efficient work.
The locksmith re-keyed our locks and was done in no time.
Very professional.
The technician was on time, friendly and efficient. We couldn't believe how quickly he was able to change our door locks and garage door opener codes. Recommend them highly.
Jack C.
05/02/2020 12:00:00 SA
I just bought a new house and had them come by to change the locks out. Luis was early, courteous and professional. He explained everything and ran through what all the cost were going to be. Extremely fast and I would highly recommend them.
Jack B.
07/02/2020 12:00:00 SA
We just bought a house and all the locks needed to be rekeyed. In addition, I wanted an keypad-style lock for the front. When the technician arrived, he quickly evaluated the variety of locks and keys currently in play, came up with a strategy to make them all as uniform as possible, and then got to work. He replaced or repaired about 10 total locks and got the keypad installed in less than a two hours. He was friendly, personable, provided excellent advice, and threw in a discount without me asking.
Diana J.
07/12/2021 12:00:00 SA
Kevin was prompt, courteous and answered all my questions with professionalism.
Sandy G.
08/04/2021 12:00:00 SA
Never use these people. They are horrible. I had my lock changed in November. In less than 1 year they have had to come out twice to fix the lock since it doesn't work. Of course am always charged. Total rip off and bad work.
Leia T.
05/09/2021 12:00:00 SA
This company was utilized through my home warranty company and I couldn't be more pleased. They contacted me right away, I was able to get on the schedule easily, the technician was very friendly and completed the job efficiently and quickly. 2 thumbs up and kudos!
The locksmith showed up on time and was very pleasant. He worked very quickly and did a great job. Was wonderful speaking with him and watching how effective he was.
Luis was great! He was professional, timely, and knowledgeable. Would recommend using this company!
The technician did a great job! He was on time, quick, and very personable. He wore a mask the entire time, and was great about setting things up and leaving a clean space behind!
Donna C.
08/08/2020 12:00:00 SA
I called ARCO Lock and Security to schedule service, they scheduled based on my availability and convenience. The technician made sure he understood my expectations, clarified charges, and left his work area at least as clean as it was when he started. He did offer other services but accepted my "no thank you" without trying to push me into buying more than I wanted. He wore a mask and was polite, professional, and timely.
An ARCO employee by the name of Brent came to recode my garage door. Later that day, I noticed that the cover for the garage unit on the ceiling was missing, leaving the lightbulb exposed. When I called to inform ARCO of this, they asked me to text photos, acknowledged receiving them and said they would call me back. After nearly a month went by with no call back, I called THEM. Brent and the company refused to take responsibility for replacing the missing cover. Very poor customer service. I would not recommend ARCO.
Would definitely recommend this company. Arrived on time and finished quickly and efficiently. Thank you!
My home warranty scheduled lock changes through ARCO and they were great. The tech was on time, courteous, he knew what he was doing and double checked everything he did. You can't ask for more!
We purchased a new home and Brent from ARCO re-keyed all of our locks (12 in total), reconfigured and upgraded an older alarm system and reprogrammed our garage door remotes. Job was completed in only a couple of hours. Brent did a walk through, explained what he was going to do and did it in a very efficient manner. He took the time to walk us through the functions of the new alarm system including the app. Excellent service from a very professional and informative associate!
ARCO Lock & Security provided outstanding service!
We are in California, and our property is in Arizona, so sometimes it's hard to find vendors who are willing to work with us remotely, and who we can trust.
ARCO was not only willing to work with us, they went above and beyond with security camera installation, re-key services, and helping to coordinate wifi repair technician scheduling since we're out of the area.
Thank you ARCO!!!
Great service! Quick response to service requests. My technician Luis was very efficient and knowledgeable.
Had ARCO rekey 5 doors and two. Garage door opener's when we moved into a new home. They did a great job and I was very happy with the results. They were recommended to me by our home warranty company. Our tech, Kevin was was fast, informative and professional. He even showed me where to get information on our Wi-Fi remote door controls that allow me to open several of the doors using my iPhone. I definitely recommend ARCO.
Russell F.
07/10/2017 12:00:00 SA
Installer did a great job, only wish the office had communicated to him that he was supposed to bring a wireless garage door keypad with him. Changed lock-sets and reprogrammed remotes in just a few minutes. Was quick and polite.
Luis was great. Polite and knowledgeable! He rekeyed all my locks in no time! Thank you!
Steve R.
09/10/2020 12:00:00 SA
Solid work, quick and efficient. The tech wore a mask per Covid and was easy to deal with. Had a few locks re-keyed. Smooth sailing.
Kevin was very professional and practiced all the recommended safety procedures . He called to notify he was on his way and how long it would take to get here. He showed up right on time went straight to work and was finished in no time.
My home warranty covered a very reasonably-priced re-keying via ARCO Lock & Security, so I wasn't expecting great service. BUT, great service is what I got! Kevin rekeyed all 5 of my locks in record time, and was incredibly kind and professional. I would definitely use ARCO again.
Dirty D.
03/02/2019 12:00:00 SA
Josh showed up from ARCO to re-key our new home. I typically don't write reviews as I believe every business should provide the best service, but in this case the credit is due to Josh for a great experience. Professional, transparent, informative, and quick. Re-keyed additional locks to include the mailbox quickly upon request. Discussed additional services without pressure. Recommend without reservation.
Quick scheduling and fast service!! Called when enroute and showed up within the time slot I was given. Wore a mask throughout, explained what he was going to do, and was very efficient. Great service!!
After moving into a new house we requested a rekey through our home warranty company (One Guard) and they sent out Arco. They were absolutely fantastic. The tech was super nice and you could tell he knew his stuff! (I think his name was Jordan?) He came in a unmarked personal car but dressed very professionally. The reason I am knocking them down a start is due to their availability. I had to wait about a week after scheduling to get the job done.
On a side note, here is something I thought they could have done strictly for customer service reasons. With my rekey service through my home warranty I get 6 keyholes rekeyed and 2 garage door openers. I don't have a garage but I have 7 keyholes. When the tech came I was kind of expecting them to do the additional key hole at no charge due to the fact I didn't have any garage door openers needed and it literally took an additional 30 seconds. They charged me $12 for one additional keyhole. The whole entire job took less then 10 minutes and it cost me $69 for the home warranty service fee, plus $12 for the additional keyhole. I'm not complaining, but seeing how easy and simple it was I'm shocked he charged me as that would have been one easy way to make me a huge promoter of the company!
Fast, knowledgeable and helpful. The representative was very polite and upbeat. Happy with the service.
I was referred to ARCO by my home warranty American Home Shield. The work was timely and I was kept informed each step of the way. My tenant was satisfied and i paid my invoice online. Win Win Win for everyone.
Brett arrived to our home on time. He was extremely nice and very handy, going above and beyond to help us with security issues. He was extremely patient and took his time to make sure we had all we needed for our new home.. If I ever need lock service again, I will most definitely request Brett.
Technician, Luis, showed up on time to re-key several locks and reprogram garage door openers. He quickly assessed the job then started working. Luis was very courteous, efficient, and fast. We are very satisfied with his work and would hire Arco again.
Arrived in the earlier part of service window. Quickly took care of my requested needs. Very pleased with service and professionalism of tech. Would use this company again for any future jobs.
Zero complaints. Our technician showed up on time, was courteous, arrived in a mask, offered suggestions, and my door opened flawlessly with the new key. He was in and out quickly and I would hire these guys again in a second. Props to Kevin for being a pro!
Danielle D.
11/02/2018 12:00:00 SA
Had these guys key a house that was just purchased. Quoted a price over the phone and set a time for the morning. The guy showed up on time and rekeyed everything we needed done. The price we were quoted on the phone was what we paid. Honest, reliable and friendly service. I'd use these guys again no problem.
I found ARCO through my home warranty company. Honestly, I do not know where they have been all my life! They saved me so much time and the services were fairly priced, granted I think the pricing may have been different since it was arranged through my home warranty company. I had them change out the locks, re-key my home, reprogram the garage remotes, and install a security system. Josh was the technician who came to my home, and he is the best! First, I was late to the appointment due to work, but he was very professional about it and went on his business as usual. He worked very, very quickly but was precise and knew exactly what he was doing. I may have surprised him with some additional service requests, but he was very amenable to doing anything I requested. When I asked him for an opinion, he was very decisive, and he communicated in a way that was direct, straight to the point. He also took some time to teach me how to use the security system. He double checked his work to make sure all was in working order before he left. I guess this review is more about the technician they sent to my house, but if Josh is an indicator of the quality of the company, I would have to say they are top-notch.
A little more about the security system, they use the MONI Smart Security. The security panel provided to me was touch screen and easy to use. It has the ability to talk, rather than beep. The door sensors are small and adhesive to the wall rather than drilled into the wall. The small size is more aesthetically acceptable for me, and I prefer my items to be stuck onto the wall rather than drilled. It also has website and phone app capabilities. The entire system is extremely easy to navigate.
Do not use this company. I technician was dispatched to rekey 3 doors. The technician broke two of the three latches and sent us an email when I complained offering to fix it for $169. Are you kidding? You brake the latches and then try and charge me $169 to fix what you broke? Again stay away from this company. I have also filed a claim with the BBB reporting this company.
Called these guys to re-key the business doors.
1st guy comes out and said he's not familiar with these locks. Fine, I'll wait for the next guy. 2 guys come out the 2nd time re-keys everything is fine right?
WRONG! The door does not lock at all now. Usually, takes a turn of the Alan wrench and boom - locks! Now it doesn't even do that. Called them out couple more times to have them look at the locks -- Still does not work. To conclude they call back and said I'll need a new lock...........They can give me some quotes..........
Really, you "re-key" my door and break it and now tell me I need a new lock!? I guess I shouldn't worry about robbers breaking down the front doors anymore cause they've already came.... supposedly posing as locksmiths.
Linda S.
01/08/2018 12:00:00 SA
Service was great. I needed to have my new home's doors all re-keyed The technician arrived on time, was pleasant and completed the work quickly and appropriately. I would use the service again
Rikka M.
11/07/2017 12:00:00 SA
Victor did a great job changing my locks! He was quick and answered all my questions. Thanks!
Karla H.
10/09/2019 12:00:00 SA
Our technician, Luis, was knowledgeable, polite, personable and efficient. I would definitely use again.
Thanks to Victor for re-keying our new home and changing our codes for the garage. From beginning to end he was professional and gave us helpful recommendations for our security. We would recommend ARCO Lock Security to anyone looking for peace of mind in your security needs!
I had a great experience with Kevin from ARCO Lock and Security. He re-keyed my house and reset my garage door opener after I moved in to a new-to-me house. He was clean, fast, efficient, friendly without a bunch of chit-chat -- he knew what he was doing -- and I felt safe with him on my property. Based on my single experience, I recommend ARCO Lock and security with out hesitation.
I had a very positive experience ARCO. They were selected as the service provider by my home warranty company to change the locks on my new home. Josh was our technician and he was on time, friendly, and completed his work quickly. He called 20 minutes in advance to let me know he was close by which I appreciated. He also got me a quote on the spot for adding a new deadbolt and tightened a door handle that he noticed was loose for no charge. I was very happy with the work he did and his professionalism, and I would definitely use this company again.
The Arco tech was very courteous and professional. He was meticulous at his job and did everything we needed. Would not hesitate to call him again.
We recently had a technician out to rekey the locks on our new home, as part of our home warranty. The technician (Kevin, I think?) gave me a call confirming that I was home, and an accurate ETA. He was able to complete the work in a professional, timely fashion, and had me verify everything was correct prior to leaving the home. We had multiple workers from various companies at the house at the same time, so I appreciated the extra effort on his part to ensure I was happy with the work completed.
In the event that I need lock or security service in the future, I will make sure to use CopperStar! Thanks!
We had our new house rekeyed and the garage door openers reprogrammed. The technician was on time and very efficient. He pointed out issues with certain door locks and helped me understand the best way to resolve the issues. I would not hesitate to recommend this business to others and will certainly call them back if needed.
Ross B.
11/07/2014 12:00:00 SA
My installer, Luke, was on time and very efficient in re-keying the locks and installing a new alarm system. He went above and beyond by fixing one of the deadbolt anchor holes and was very quick about it.
He discussed where the alarm keypad could go and asked, ultimately, where I would like it placed. When finished, Luke took the time to explain the alarm thoroughly. He also called back in the evening to follow up on a question I had earlier in the day.
Very prompt and courteous service. Technition was efficient and explained the services he provides clearly. Tech also was aware of my 2 yr old grandson, and was careful with small parts. He notified me when he needed to go out into his vehicle for parts. Excellent service.
We need a rekey service and was referred to this company through the insurance. This was by far the worst experience we ever had since we arrived at Arizona. The technician was in our area for other jobs early in the morning and was clearly very impatient to wait for our scheduled 3-5 pm appointment. Instead of honoring our 3-5 pm appointment, he called me during my morning meeting around 10-11 am and telling me that he is stopping by. After I told him that I am in the middle of the meeting and requesting him to honor our appointment, he showed up again at 2:30 pm. I had a difficult time catching a Lyft and told him that I am running a bit late and he decided to cancel my appointment, marked it that he completed the job and charged me $75. No other people and company would do that. I had to spend hours until midnight yesterday and finally managed spoke to insurance company to address my grievance.
It appears Adam S (owner of CopperStart Security) continues to post misrepresentations of the truth on several review websites and I grow even more disappointed in his actions.
What Adam fails to mention is that the original install that his company did was done poorly and is not consistent with what would be expected by a professional security installation company. I willingly followed his instructions and called the alarm company to come fix the problem in lieu of his company; the alarm company's response was that CopperStar did not properly install and setup the glass break remote sensors. The security alarm stated that the installer did not properly program them and that is the reason why it led to so many false alarms.
Adam has argued on several occasions and other websites that the issue was that I moved the sensors. Again, this is another misrepresentation of the truth as the alarm company had to fix an improperly programmed sensor and that is only something Adam's employees could have done. It is above and beyond any immaterial adjustments I made.
I severely disappointed by Adam's conduct and professionalism. I struggle to understand on how he can think this is good business. Instead of trying to reach a mutually beneficial resolution or "smoothing things over." it appears he wages a war on his customers on Yelp and other websites. See his other comments on other Yelpers' reviews of CopperStar. See his comments on Angie's list. This is a pattern and he appears he is more concerned with battling people then doing what is right.
I have tried to provide constructive criticism in the past and unfortunately it appears Adam has resulted led to online harassment and bullying because of that. I honestly hope for the best for CopperStar but the future does not look good if Adam continues to run his business this way and treats good paying customers like this on the internet. It is shame that sites like Yelp and Angie's List are meant to be safe environment for reviewers and Adam won't respect that.
James F.
06/09/2019 12:00:00 SA
The tech was great he re-keyed about 18 locks, double checked to ensure they all functioned properly, they were recommended by Home Warranty Co, will use and recommend if ever needed again
Kacey T.
02/05/2016 12:00:00 SA
Excellent customer service! Brent was my technician and I had no complaints! He was personable and explained every single sensor to me! Took a solid amount of time making sure I understood the monitor system and genuinely cared that I had it set up correctly! Highly recommended!!
Christopher R.
03/03/2016 12:00:00 SA
Got my locks changed out, technician was professional and quick. Would certainly use them again.
Michelle H.
08/09/2016 12:00:00 SA
CopperStar was awesome! I found them thru my home warranty company but had them do additional work as well. They were timely, quick and very reasonable. I think they re-keyed something like 11 locks and they were in and out. I would definitely recommend them and use them again!!
Ryan R.
03/04/2017 12:00:00 SA
I called to schedule a commercial re-key and I had a great experience. 1 - The tech was waiting at the property for me. 2 - The tech was really fast because I needed to leave for another appointment. 3 - everything was as they said, the receptionist said it would be a simple processes and it was so simple and new keys work great!
Victor was by far the best service professional I have had the pleasure of working with. He not only accommodated my schedule, he also helped me choose the right hardware for my home doors. On top of that he was able to fix a custom door lock quickly and easily. I would highly recommend this company.
We recently purchased a new home and had the house re-key and the garage door openers reset. The technician was punctual, called ahead, polite, and efficient. He re-keyed four doors, two garage openers, and the key pad for the garage. I recommend ARCO for any of your locksmith needs. Thank you.
Called for problems with front door locks etc. Brent call 20 minutes ahead of arriving and was on time dressed neatly and presented very professional image. Assess the situation and make suggestions to actually save me money which I appreciated he did a good job not stopping until you were sure the job was done to his high expectations. I would definitely use this company and would not hesitate to recommend them.
Anne K.
01/06/2016 12:00:00 SA
Had to have them come back to change our locks and garage door code due to a crazy family member who had access to our home. He did an amazing job, was fast, friendly and efficient! Would use them anytime!
Jason R.
08/05/2015 12:00:00 SA
Our home warranty company selected CopperStar for us & I'm glad they did. Customer service is exceptional both on the phone & in person. Joey K. rekeyed our home in the matter of minutes & was very professional. I highly recommend!
Extremely awesome to work with and I would highly recommend them to everyone I know. Joey and Stacey were so easy to work with and went out of their way to get my house rekeyed as quickly as possible.
Josh was very nice. I felt comfortable with him working in my house. He was on time for his appointment.
Lauren G.
03/06/2019 12:00:00 SA
Josh came out to rekey all my locks and did an amazing job. He was very professional and I only had one key for a couple doors and one key for the security door. He did an amazing job and it was fast! He also reprogrammed my garage and made that easy for me as well. Great company with a great locksmith!
Krysten A.
02/12/2016 12:00:00 SA
Victor was running quite a bit behind, but kept me updated on his arrival time. Once he arrived he was very quick to get the locks changes and was accommodating to special circumstances. Would definitely utilize their services again.
Dara L.
03/10/2015 12:00:00 SA
I would not recommend this alarm company. The sales person told me my living room sensor would not be affected by my little 5 lb dog. He was wrong. My dog has activated the alarm three times now and I have been charged $190 in fines by Phx PD. I can't even utilize the "AWAY" mode when I leave for work because my little dog will activate the alarm. I am paying $37 a month for nothing because its very unlikely a burglar is going to walk through my front or back door. I have kindly asked to be let out of my contract and of course, they say no. Dishonest, unethical and poor service! Stay away!
Josh H.
05/07/2015 12:00:00 SA
Had my new home rekeyed through my home warranty, excellent service and would recommend this company for this service.
Good service but no proper schedule.
I scheduled an appointment for changing the locks. The service was good and satisfactory. The technician was knowledgeable too, but they were not able to set a specific time. Instead, they allocated a 4 hour window and you are expected to be available for the entire 4 hour duration or until the technician arrives. I was given a 8 to 12 window though I asked for a 11 am appointment. The rep said, it'll be anytime during this window. Since I had to get this done, I agreed. On the day of service, I received call from the technician at around 8.15 am. Since nobody was present at home, I asked if he can come at 10 am. He refused and all he gave me was 20 minutes. If I don't arrive by that time, he cannot service and asked me to reschedule. Without choice, I had to rush and reached the place to get the service done. I may not recommend them unless you would be able to wait for the entire 4 hour duration, which is a waste of time. Appointments should be scheduled for a specific time, not for a half day window.
A couple of guys came out and fixed us up through our home warranty. They were friendly and quick. Some of my doors were funky so they were able to use some older locks that they had on their truck which saved me some money.
William M.
04/02/2014 12:00:00 SA
We had our new house re-keyed by CopperStar. Joey was our tech for the task. He was awesome! On time and professional! I asked him some questions about locks ans security in general and we had a security system installed by him the next day!
Same thing, he was on time, called to let us know he was on the way and the install went smooth. I have ZERO complaints. I live in Chandler and would recommend them highly.
I had CopperStar out to rekey our new home. Although I didn't get the young man's name, he gave me a 30 minute courtesy call and showed up when he said he would. He rekeyed the house in no time and reset my garage door openers. He was kind enough to help me reset my remote built into my car. I had the job complete within a day of contacting my home warranty company. Highly recommended.
Punctual, Friendly, Quick Service and Thorough. Brent was our tech and he got things done quickly with the rekey and reprogramming, despite us not having most of the keys from the previous homeowner. He checked our inactive security system and explained what we had and did not have and took the time to explain our options and the features/benefits of getting an updated system.
I have a home warranty, and Copperstar was given the opportunity to re-key my doors. The work was completed. Unfortunately, the locks do not turn without pulling up on the handle, which wasn't an issue prior to their work. Very disappointed and would not recommend them.
Tracy S.
08/04/2015 12:00:00 SA
We changed all of the locks on our new home. The technician was very thorough and stayed late (on a Friday) to make sure every key was made. He was friendly, courteous and knew what he was doing.
I would use them again and would recommend them for service.
Dee V.
03/07/2017 12:00:00 SA
I had the system installed late January and I was already iffy about it but I did it anyway because I was leaving town for 6 months. I ended up not leaving and no more than two months later my system kept going off notifying me of a low battery. Not only did I suffer through it going off for an entire weekend I had to call a few different numbers to figure out what battery was low with no promises on when someone could replace the battery. So silly me decided to search for this battery myself....3 stores later still can't find this one battery!!! I'm not a happy camper. This alarm goes off every minute on the minute and gives me a mini heart attack every time because I'm thinking someone is in my house. (I live alone btw) I'm checking one more store tomorrow but this is absolutely outrageous considering it hasn't been two months into a 3yr contract I'm now locked into.
I called my home warranty company on Monday night to have my locks re-keyed. They used Copper Star Security.
Copper Star called first thing on Tuesday and had a technician here on Wednesday afternoon. The technician called on Wednesday morning to confirm, then arrived on time and went above an beyond to take care of all of my issues. Joey, the technician, even removed his shoes when working inside the house. I am impressed with the company and appreciated Joey's professionalism. Would recommend them anytime. Thank you!!!!
We had 5 locks re-keyed, 4 garage door openers reset and a keypad added to the outside wall near the garage door. Cost was $149.00 for everything which is very reasonable. Victor was on time, professional, polite, had the tools and parts to do all the work which he did in 1 hour. I would not hesitate to recommend this firm to anyone.
I had the locks changed on one of my rental properties. The technician was prompt, courteous and very professional. I gave them 4 stars instead of 5 because I had to wait a day and a half for an appointment. Overall a very positive experience. I felt that I chose the right company.
I bought a new home and needed 6 locks rekeyed, 4 garage door openers reprogrammed, and a pin pad code changed. The service guy was great. He completed all that in less than an hour, he showed up in the time frame I was told, and was pleasant to talk to. I would highly recommend them.
I have used CopperStar Security for my last three home purchases in the Phoenix area. Every time the technician was very knowledgeable about the systems I wanted installed and the nuisances of the ones I was retaining. All of the techs were courteous, prompt and professional. CopperStar Security's rates are as good as other businesses and have always done a good job for me.
Simply awesome! I rely heavily on reviews when I make a purchase given money is tight and there are a lot of people out there who will do poor work, have hidden charges, and the like. I found CopperStar on Angie's List and could not be happier. They are super communicative, flexible (I had to change my appt) and do a fabulous job. Quick, professional and personable. You have choices out there so make them well informed. I did and after using CopperStar, I felt like I made the right choice.
Michael M.
08/05/2011 12:00:00 SA
These guys are truly as good as it gets. They did a re-key and complete security install at my home. They were punctual, clean, and done before I knew it! Best of all, the prices they offered for the installation and service were better than I could find anywhere else. My wife and I sleep well knowing our home and kids are protected by a fantastic security system. I recommend them to anyone. These guys are locally owned and operated. Great work.
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