Best Key Duplication in Phoenix AZ

Quick response and service! A trustworthy technician and professional. Would recommend!

If I could give 100 stars it wouldn't be enough. Picture three hot tired dogs, leaving the dog park, being put in a black BMW expecting to be driven home and instead they get locked in. Pop A Lock was there within 15 minutes, free of charge (I would have paid anything) and were super nice. I seriously can't say enough good things.  just ask my happy hounds!!

Above and beyond!! Eric was wonderful to work with. I inadvertently inserted the wrong car key in the ignition and locked up the whole column- it was immovable! So thankful that this was the first company to show up on my search for car locksmiths!!! Absolutely saving this number for any future disasters.

Response time was very fast from first call to problem solved including a 45 min commute - 10:06am to 12:35 key removed

Skill and research on a very unusual problem - Subaru dealership had never heard of this ever happening

He had reached out to all dealerships and resale locations to find a new ignition (which was the likely outcome of this problem) and made a plan for the worst case scenario before arriving initially.

I couldn't have possibly hand picked a better company.  They responded right away, had the best price out of anyone and were there within an hour and a half.  He was very friendly and knowledgeable.  Had my chipped keys and fobs in no tome at all.  I'll definitely use them again. Thank you again

These guys are the best! They were prompt, courteous, professional and reasonably priced. I highly recommend them for any of your locksmith needs.

Outstanding service! Prompt, efficient and superb communication. I reached out to all the 5 star locksmiths and Agent Lock And Key was the best by a long shot. They Gave me a firm price. 1/2 of the other companies quoted me as if they were going to up charge me. We found our new locksmith. Thank you very much!!!

Jeff is excellent, I highly recommend hiring him and will use him again in the future.

Jay was wonderful to work with. He responded to my text immediately and was at my home within an hour to make new keys. Easy check out/payment experience with emailed receipt. Jay is a pro.

I sent several quotes and used Yelp for help with my truck and almost everyone that answered said my town was too far (even though they had my town as part of their area of service.  JJ answers my quote and although he was over 60 miles one way, he said he would come and help me.  He made several stops along the way for equipment and by the time he left, I was in my vehicle and keys made.  He was very professional and although I know he is in this business to make money, he did not flinch of driving 120 miles round trip to not only help someone, but he gained a future customer.  Thank you...

Highly recommended using Alcatraz for anything! Todd knows what he's doing and is able to get the job done quick!

Jeff and the entire crew are awesome! Jeff replaced a lockset and rekeyed the locks on my park model a year ago. My deadbolt jammed recently and I could not turn it to open the door.  Jeff was here within 90 minutes, solved the problem, plus checked the door alignment and tightened all the screws- at no charge! Everyone I have dealt with at The Lock Shop has been courteous and professional. They treat their customers like family- such a refreshing experience!

The locksmith was hired to install new door locks and deadlocks on the house's exterior doors. Additionally, the locksmith was also hired to re-kay all new door locks & deadbolts to be the same key. This service was contracted due to the fact that I purchased a new house and wanted to change out all exterior locks.
Total number of doors to receive new locks = 5
Total number of keys requested to be keyed alike = 6
The locksmith arrived and started his work. Upon completion of the above-stated scope of work, the locksmith stated he had checked all doors, locks, and keys. The locksmith handed me a set of six keys and asked that I also check the doors/locks and keys to ensure they worked.
I walked the house and tested 2-3 random keys in each lock, turning each key to engage the lock and ensuring they turned freely and locked as they should.
The locksmith took my credit, charged me for the service, then left. My family and I then went out to lunch and ran a couple of errands. Upon our return, we unlocked the security front door and attempted to unlock the main front door deadbolt. The lock would not move or operate.
I went and tried the side door that had a new lock installed, and the keys unlocked the deadbolt and doorknob locks - however - there is a security door frame lock installed on the other side of this door, so I was not able to open the door.
I promptly called the locksmith back and explained to him that the front door deadbolt was not functioning and that my family and I were locked outside (in Arizona heat with a five-year-old and eight old and dogs kenneled inside the house). The locksmith immediately began arguing with me that the fault was mine for not checking every key in every lock. I explained to the locksmith that regardless of not checking every single key in every lock (I checked 2-3 random keys in every lock), the defect was most definitely caused by the installation process and not caused by a double-check process. The locksmith also admitted that he was responsible for checking every key in every lock, which did not happen.
The locksmith stated that he would see if there was someone he could get out to the house to drill out our brand new lock and let us in. I received a call from another locksmith company who *Ace Locksmith had, called to help me. This new locksmith stated it would cost me $200 - $300 for him to make an emergency call and perform a drill out of my lock. So *Ace Locksmith's support and resolution of their failed installation was to charge their customer to fix their mistake. I declined the service and called the original locksmith back.
When I called *Ace Locksmith back, I was told again that the issue was my fault and that there was nothing he could do for me. I requested that the original locksmith come to my house to let my family and me in and fix his mistake - which he declined to do. I then asked that the original locksmith refund me 100% of the charges for the services as my only resort left was to break into my house. The cost of repairing the broken window or door that I would need to break to get in would cost more than the total of the original botched job that the locksmith had done. He also declined to refund me the total costs.
I ended up having to break into my house, damaging my door frame, so I could finally let my children inside.
This locksmith performs poor quality installations and does not stand behind their work as a craftsman. The company's customer service is horrible. I now have keys that I paid for that do not open my front door and a broken side door frame.

Quick. Efficient. Affordable.
Could not have asked for a more reliable locksmith. This was no emergency but Dean came out as promised - and was able to get both cars keyed and fobs programmed in under 30mins.

First of all if you have a sign on your door that say you are open till 5pm be there!!!!    So then when i finally got their earlier in the day, i was really surprised that the old guy that say he owns the place is such a grump.   I have had keys made in the past and the young lady that works their is so friendly.  I must have woken him up from his nap.  I am sorry I didn't spend a ton of money at your place, but I will never spend 1 more $ there ever again.   AVOID VERY RUDE AND NOT HELPFUL AT ALL

I really think some of these small business owner need to realize what customer service really is all about.

I can't say enough about how great the service was. I had an oversized door that required a different lock than I had purchased. Time was a factor. It was Thursday and had to be done by Friday. Carol found a store that stocked the exact lock in the specialty color and then rescheduled other appointments so that the could install on Friday. The technician Dave was very professional. He showed up with a mask and wore it all the time he was there. He installed the lock, which required him to leave and get parts. He rekeyed all the locks and switched out two of them. He cleaned up perfectly. The bill was extremely reasonable. No charges for trips to get parts. I highly recommend them.

This was a perfect customer experience.  I had a malfunctioning side yard gate and wanted to get my front door rekeyed to match two garage entry doors.  I called this morning and spoke to Jon, and he came out himself at noon, just as promised, calling 15 mins before arrival.  He explained everything and quoted all prices before he did any work.  Then he did everything perfectly and explained what the problem was with the gate lock.  Plus, he's a very nice guy!  Highly recommended!

Knew exactly what I needed for a replacement key fob. Other places I went said my fob was "too old" (a 2016?) or told me that I was wrong because I don't have a push-button start. Service was great and price was very fair. Highly recommended.

These folks have been so very helpful, on a couple of occasions 1.  Getting a key made, which they did very quickly/cheaply.   2.  Went in to see about getting special-order locks for the cargo carriers on my motorcycle. They are made in italy.  One helpful & friendly employee told me how I might go about it, but also offered to clean it up with graphite and oil it too.  Really helped!  Hardly need new locks for the time being.  Didn't charge me either.

Great experience, on time. Good customer service. The prices were fair. I will definitely use this service again!