Description
Mobile Locksmith Service, Car Key Replacement, Car door unlocking, Lockout Service, Transponder Key Programming, Remote Programming, car computer reflash, ignition repair, ignition replacement, automotive re-key, motorcycle key replacement, door locks.
HISTORY
Established in 2003.
Established in 2003, Alcatraz Locksmith is a locally owned and operated Phoenix, AZ locksmith company.
ABOUT BUSINESS OWNER
Hello, I have lived in the valley of the sun since 1969, and I've seen it grow tremendously along the way. One thing that came with growth was a heightened level of crime, in particular, theft, and the need for locksmiths.
For over 25 years now, I have served as a locksmith, achieving the designation Certified Registered Locksmith (CRL) and Certified Automotive Locksmith (CAL) from the Associated Locksmiths of America (ALOA). We are primarily mobile to assist you with any locksmith or key needs, may they be automotive, residential, or commercial, at your location.
SERVICES
Rekeying, Emergency Services, Commercial Services, Lock Installation, Broken Key Extraction, Cabinet Lock Services, Gate Lock Services, Mailbox Lock Services, Car Key Repair, Virtual Consultations, Safe Locksmith Services, Electronic/Smart Lock Installation, Key Duplication, Lock Repair, Lock Changing, Vehicle Lockouts, Building Lockouts, Garage Door Lock Services, Key Pad Services, Car Key Duplication, Car Key Replacement, Residential Services, Security System Services, Electronic/Smart Lock Repair, ,
Reviews
Alcatraz locksmith run by Todd is a fast and proficient locksmith. Todd was able to do for me what others could not. He made a key for my 1971 International Scout - making a key from scratch is a lost art, especially nowadays.
I saw a sticker inside his van that mentioned veteran owned. I definitely support this business. Todd was a paratrooper in the army so I want to thank him for his service, back then and now!
This company is amazing .. On time, very good communication and explaining the steps. would give them a 10 if I could. My antitheft was locked. I thought it was my starter, alternator or battery I got all of those changed and my car still did not work. then I noticed a red blinking light on my dashboard called to get information on what that was. My car was locked. They came over to look at it and made the new key. They programmed it and has been working every sense.
Excellent experience having 2 new keys cut and programmed for
My 2010 Jeep. They took care of my request in just an hour start to finish. I totally recommend this company for your lock needs
First Class job!!! Originally called my lock guy & he said he doesn't install deadbolts call Craig Chase.Called Craig & he came the same day, what a blessing.He was very professional,up front, honest, great energy, knew exactly what I was trying to do,even though it was a bit tricky but he pulled it off, got the job done correctly, was in & out, had very fair prices.He is also a member of the BBB, certified, bonded & lots of life experience with locks. I'll definitely use him again & I have already referred him to a friend.
Todd was very informative with a great sense of humor. While my issue could not be resolved, he was extremely helpful and didn't charge me for coming out although the problem could not be fixed. I recommend over and over. Great guy and service.
I have a 99 Mercedes CLK 320 and my Key Fob and EIS was bad. Only a Mercedes dealership can seem to fix this issue.
Todd will now be my go-to for all of my locksmith needs! I highly recommend!!!
I just needed to get duplicate keys cut for my car. Initially went to Autozone and was told a locksmith would need to laser cut the key (which Autozone couldn't do). I reached out to other locksmiths prior to getting ahold of Todd. Some weren't available, some relocated, another even mentioned that they charge more for service on the weekend. I was able to get ahold of Todd via text and was able to get an appointment with him the next morning (which I'm just now finding out was supposed to be his day off). He was able to cut the keys (and it didn't look like a laser was used) for $40 each which is a very fair and reasonable price for anyone I imagine. Asides from the service, Todd comes off as an overall great human being that seems to love what he does. We exchanged some words, shared some laughs and I was all set (after my key fobs were programmed as well) about 10 to 15 minutes later. I can't recommend this guy and his business enough. I'm incredibly grateful good hearted people like him exist. Thanks Todd!
Kevin S.
07/07/2021 12:00:00 SA
Todd is awesome. I've been trying to get a new key made for an 44 year old motorcycle and He nailed it.
Thanks.
Not only was he the ONLY guy that would cut my motorcycle key, but he did it in under 5 minutes. I tried about 20 different locksmiths, and one guy recommended him. I would be really out of luck if I didn't find him. Super quick to text or call back. I don't know how his business didn't show up for me when I looked it up, but all these useless ones do. Plus he didn't just cut my key fast, but it was only $10 lol. Thank you again. I use the new key everyday instead of the old one, and I haven't had any issues yet
Lauren G.
09/07/2022 12:00:00 SA
Thank You Thank You Thank you
Todd and Craig are the best
They know what they are doing
costs were great - they CAME WHEN THEY SAID THEY WOULD COME
Would never use anyone else
Lauren
Needed locks changed on my office doors. Called up, Todd answered, courteous and on the ball! Had Craig out here within an hour. Locks were old and rusted but Craig sorted everything out alone with 6 total keys. Smooth as can be! I rarely leave reviews but do when things are knocked out the park! Thanks guys! A+++
I was walking my dogs and lost the house key. Of course then it started to rain.
I called a couple of locksmiths. Talked to one who was sketchy at best.
I called A 1 Minute Key service. A big thanks for his caring for a potential customer.
He couldn't get over to us but he recommended Larry.
I know!! Even other locksmiths recommend him.
Larry rushed over to get us in. He did not waste any time getting us inside.
The price was a lot less than I expected.
Larry was super cool about working in the pouring rain.
Duncan and Arthur lost no time getting in a nap.
So call Larry if you have lock issues.
Hope you get to call from inside your house though.
I just purchased a car for my son and needed another key. I was able to obtain a generic FOB. I called several locksmiths in the area that had good reviews. Most wanted over $200 to cut and program the FOB and nevermind what the dealerships want. I found Alcatraz Locksmith on Yelp and reached out to the owner Todd. Well, in a nutshell, Todd was awesome and had a flat fee of $40 for cutting the key and $50 for standard programming, if you can meet at his place of business. I highly recommend Todd for all your locksmith needs.
Fantastic locksmith, incredibly helpful and reasonably priced. Alcatraz Locksmith went out of their way to help me in a very difficult situation and get me back on the road! Prompt, knowledgeable, professional, kind, honest. This is just an awesome business.
Todd is the man!!!!! I seriously have never had a better encounter with a business. I lost my car keys and needed a new. Upon the 1st phone call I knew Todd was the right man. We had a wonderful phone conversation. His sense of humor was fantastic! He felt like an old friend after 1 minute on the phone. He was able to make it to my house and get me 2 keys made quick. I will use Alcatraz again if needed. Thank you Todd!
excellent service and communications. Solved my truck key reprogramming problem and ECU reprogramming. Very knowledgeable and would highly recommend.
Abbawe 1 O.
09/07/2021 12:00:00 SA
Todd is great. I needed him to be prompt for changing the locks for an eviction. Todd was very good at communication and was prompt for the appointment. Great service. Highly recommend.
Dropped my keys in the river at Tempe Beach Park and called a few different locksmiths around town and when they weren't able to help, they suggested Todd. Not only did he beat many competitors prices, but he was incredibly patient with me as well. Most were charging upwards of $200 for 1 key, but Todd blew that price out of the water.
I accidentally gave him the wrong address too and, without trouble, he showed up to where I actually needed him. Really great service, done correctly and promptly. Even made me an additional spare for when my clumsy ass loses it again. Thanks so much Todd, saved my day.
Was in a real bind and Tod was fast, friendly, and completely competent! Price was on point too! I highly recommend Alcatraz Locksmith!
Todd personally came out to service my vehicle. Couldn't have been more accommodating and gracious. Very knowledgeable in his trade. Would HIGHLY RECOMMEND him for ANY Locksmith work that you need done. His pricing is VERY RESONABLE! :)
I called Alcatraz locksmith to program a second key fob for my car. Todd was very professional and did an excellent job programming the key fob and laser cutting the key. I highly recommend.
Amanda T.
03/08/2021 12:00:00 SA
I work for a home warranty company that services the greater Phoenix area and Todd at Alcatraz Locksmith is always a pleasure to work with and he always receives high praise about him from our homeowners that request our rekey service. HIGHLY RECOMMENDED! Thank you Todd!
Absolutely beautiful service, Todd is an amazing guy who I wouldn't mind spending time with fixing any car haha. Professional, straight up & nothing shady . Got the job done fast on a car that was not easy ( s class) Mercedes .. I would recommend this service to all.
Mercedes can be a very difficult thing to program keys for. Todd had it done in 30 minutes, now my w211 has 2 keys instead of one. Price was as discussed over the phone, quick clean service.
Called them this morning to get a transponder key made for my car since I didn't have a key to start it. They came out just a couple hours later and completed the job within 30 minutes. Not to mention, the price was merely a third of what the dealership was going to charge me! Very affordable and friendly would definitely recommend!
Candace R.
01/10/2021 12:00:00 SA
Highly recommend. Quick to respond. Honest, reliable and affordable. Todd was friendly and knowledgeable. He didn't try to sell us on things we didn't need. Gave us great advice on which locks to choose. Was quick and efficient.
Abigail W.
03/09/2021 12:00:00 SA
Called to ask about programming my car fob after changing the battery. The gentleman who answered the phone helped by suggesting things I could try before needing to pay someone. What he suggested worked and GMC was going to charge me $100 instead of helping me like this place did. Very professional and not in it for the money or to rip me off.
Not needing the mobile service, Todd suggested that I come over to his house during the 10 to noon time frame on Saturday to get my Mazda key foab cut and reprogrammed. It took a few extra minutes to do this job based on a variety of factors, but in the end, mission was accomplished. He is a funny guy, maybe a bit cluttered, but an old grisly veteran of the locksmith trade that knows his keys etc very well.
I had a awesome experience with Todd from Alcatraz locksmith; he diagnosed my issues with my Tacoma and was right on the money . He knows his stuff and he's very quick . I highly recommended him and by the way he's a comedian; he's a great guy! Thank you Todd!
Big thank you to Todd with Alcatraz Locksmith! I managed to lock myself and my daughter out of our house one morning on our way to school! Anyone with a key was more than 45 minutes away. I remember seeing a van for Alcatraz not far from my home so I reached out! Todd was amazing! He was able to respond right away even though it was early. He worked and got us back the house in no time. He even made us a backup key so I hopefully won't do it again! His prices were also way more reasonable then I expected for a mobile service. I will 100% be calling Alcatraz Locksmith for any needs in the future but hopefully not at such an early time of day!
Best locksmith experience I've had. Todd was personable, easy to get a hold of, and knew what he was doing. Pricing was more than fair and he'll likely be the only guy I go to for locksmithing from here on out.
If your usual experience is what mine used to be, I'd recommend calling Todd. On a completely random note: if you YouTube "koala bear noises" you'll find videos of the typical locksmith.
Todd answered the phone right away and instead of coming out and charging me a fortune, he talked me through what I was doing wrong and was extremely helpful. This guy is legit, great morals and a great person. Thank you again!!
Todd!!! What a heck of a great guy! Any person that has a key, so everyone, I tell to contact him! His expertise of being a locksmith, is a very clear testimony of truly being a master of his trade! And on top of that, exceeds in customer service! Not to mention he is genuinely honest, fair, kind and no bullshit! Anyone who needs a A+ locksmith! Alcatraz Locksmith is your place!
Thanks again Yelp. Todd was literally to my house within 30 minutes to get us in the house. My son accidentally locked us out. I was even out of town but he made it happen.
Highly recommend. Will definitely use again.
Had to have the ignition cylinder on my Acura replaced. Todd came out within 24 hours, replaced and cut a new key for me no fuss, no muss. He was very professional and offered great customer service. Thanks, Todd....You did a great job!
Got locked out of my house on Sunday Morning. Todd came and got me into my place pretty quickly. We talked about replacing the lock. Came by on Monday and it's great. Great service, I'd hire him again anytime!
Janssen P.
03/02/2020 12:00:00 SA
Great guy. Helped us out by having us on a sunday when hes suppose to be closed. I would recommend this veteran owned company to anyone who needs a locksmith.
Misplaced car keys with no luck finding them. Had to get remade called Alcatraz they were the most affordable. Came out within the hour did a great job and very friendly. Would recommend them to anyone.
Melissa M.
01/05/2020 12:00:00 SA
Todd was great! Had a Vespa key duplicated. Other locksmiths didn't have the required security chip these keys require but it was no match for Todd's arsenal of keys. Thanks for your help.
Matt R.
03/05/2020 12:00:00 SA
Todd was amazingly helpful and understanding, dropped everything to help us out of a jam with air travel just a few hours away and all passports in a safe with a lost key! Thanks so much for being there in a jam. Greatly appreciate you and highly recommend.
Richard P.
04/07/2020 12:00:00 SA
Just needed a replacement key for my truck. Called and had an appointment in an hour. Took about 20 mins and took off. Todd is very reasonable, professional and knows what he is doing. Nice guy on top of that. Yes 5+ Stars!
I brought in an old twisted/bent motorcycle key from 2001. Todd was able to straighten it out and duplicate it in seconds. The new key works flawlessly and turns in the ignition now. Great service, friendly, down to earth locksmith, and very inexpensive. I'll be coming back here from now on.
Lexi C.
07/12/2017 12:00:00 SA
I know it's a few days late, but Todd did an amazing job helping me replace the lost key to my Prius. He was extremely polite, very friendly, and made a point to contact me throughout the day to update me on when he would be arriving. Plus, I have to commemorate him for working for a half hour in the 110 degree weather without the air conditioner running (my AC doesn't work half the time, and when I came out to check on him I felt horrible.)
The whole process came took about an 1 1/2-2 hours, and I haven't had any problems with the key at all.
Thanks so much Todd!
Absolutely fantastic service from a great guy. Todd answered my midday call immediately, gave me a fair and accurate quote and told me he'd come over at 9pm to make my key. He showed up at 9 on the dot, made me 2 keys in less than a half hour and gave me back my Yelp discount plus a little extra. He even showed my 6 yr-old stepson how keys are made and told a few jokes along the way.
I wish more people and companies were like Todd and Alcatraz Locksmith!
I had misplaced my car keys to my work vehicle (take-home Police vehicle) and was running around frantic. I did not find the keys which included a city gas key and remote. I got ahold of Todd Hogan who responded immediately. Todd was very professional and went right to work opening the Tahoe. Todd then re-keyed the vehicle and I was good-to-go. Todd was very polite and a pleasure to do business with. I highly recommend if you find a need for a locksmith, call Todd. His prices are more than reasonable. Looks like I have a new locksmith, just hope its not because I loose my keys again anytime soon!
Matt Apodaca
Philip R.
01/05/2020 12:00:00 SA
Todd is, by far, the best locksmith I've met. He is one of the most personable people I've had the pleasure of meeting. I needed a couple of car keys made and unfortunately my schedule was a little unpredictable, and he was more than willing to work with me to make sure I got what I needed. He made the keys in just a few quick minutes and his price was way more than fair! I highly recommend him to anyone who needs a locksmith!
Todd was awesome! I had called someone else on YELP who referred me to Todd. Todd was so responsive, showed up when he said he would and communicated in between and most of all had notes on what he quoted me and charged me exactly what he quoted. I will be using him for whenever I need a locksmith and I have already told all my friends that if they need a locksmith, that he is the guy to go to.
Customer service is so important to me in this day and age and it just seems to be lost. Todd is someone who prides himself on running his business with integrity and putting his customers first. His phone rings off the hook and I heard him on the phone treating every customer exactly the same - with honestly and respect and kindness.
Just had Todd come to my house and assisted me after hours! Great guy, friendly, personable, funny and most importantly great at his craft!!
Thanks Todd!
Veerachart M.
08/09/2019 12:00:00 SA
Honest dude told me over the phone that he couldn't do it and why. Everyone else wanted $50 to come out a look at it which I'm sure they would say the same. When I'm in need of something else going here
Todd at Alcatraz Locksmith is honest and ethical! I needed a spare key fob for a vehicle I purchased for our daughter and the dealer was being ridiculous about the process. I thought I would try a locksmith and Todd at Alcatraz Locksmith was referred to me by my normal local locksmith. After a significant discussion with Todd about what my true options were, he really felt that going to the dealership was the best option since the car I purchased was so difficult to program key fobs for. His advice was in my best interest and the best interest of my daughter's safety. I will definitely use Alcatraz Locksmith in the future and would highly recommend him for his honesty and business integrity! Thanks Todd!
Tonjah W.
07/03/2017 12:00:00 SA
I used them in the past a few years ago. They did a great job, so I called them a second time, because I had a roommate that moved out. I support small businesses that give good service. He gave me a quote over the phone which I felt was fare. I told him I had 3 locks which needed changing. The quote was based on that. Once the technician arrived the price changed because I had a security door which is keyed on both sides. There was a little confusion, but quickly resolved. They did a great job rekeying all of my locks. I tested them before the technician left and tested the automatic lock, all worked great. They are easy to work with, arrived on time, and great service. I will use them again if needed and send referrals. They are veterans and I support all veteran businesses.
Kelly L.
04/06/2018 12:00:00 SA
Todd was extremely knowledgeable, experienced, and trustworthy. He came out and fixed my home lock issues in a matter of no time. I read a post that gave him a 1 Star and was disappointed. He is busy for a reason, he's good, be patient and it will be worth the wait. I recommend him for any locksmith needs, and I also found that he responds to texts as well.
great job ricardo what a great service awesome price done on time
Great service, polite employees, quick!
This was the first time I'd ever used a locksmith and if I need one in the future this will be the company I call. My grandfather had insisted on "helping " with my locks.. this help didn't turn out for the best... good intentions but not his area of expertise... The Alcatraz service guy was able to fix the problem and now all four doors are working like they should
Thank you!
You won't find a better guy or service than with Todd. Reached out thru text because we lost our car keys while traveling. Even though Todd had a scheduling conflict he went out of his way to help me find someone who could would be able to help us. This is no easy job. And it was time consuming. But he found someone and coordinated everything. What's even crazier, he expected nothing in return! Truly a godsend in what could've been a horrible beginning to our holidays.
Todd helped talk me through fixing my locked steering column over the phone and was greatly helpful by saving me the trouble and hassle of waiting for a locksmith to come out. I'm so grateful and would definitely recommend!
Called them twice before 10pm. Guess they're not open when they say they are. And im stranded with a locked vehicle. Guess they dont want my money either.
UPDATE - got a message from the owner - turns out he was helping another customer where they didnt have phone reception. These guys are really nice, not often you find that in a locksmith. Next time im a bonehead and lock myself out of something (my house, my vehicle, my facebook account) im calling these guys first.
Renato F.
01/05/2019 12:00:00 SA
Todd was outstanding! I had a very worn out 69 bettle key and he made his magic and now I have 2 extra keys. Thank you for the accuracy, speed and value!!
Eileen H.
01/08/2020 12:00:00 SA
Todd is amazing! I'm in California, I had a truck driver in Phoenix, locked out of his truck with his phone and keys inside. I called one company, it was going to be two hours before they could get there, and they recommended Todd. I called him and he said he could be there in an hour. Yay! Todd kept me apprised the whole way, until he found my driver on the side of the road and got him back into his truck and on the road to finish his deliveries. And, he was back in California early enough so he can make his deliveries tomorrow too. Anyone who has customers counting on them knows how important this is. And Todd has a great sense of humor! Thanks for everything!!!
Michael M.
04/08/2019 12:00:00 SA
Highly recommended using Alcatraz for anything! Todd knows what he's doing and is able to get the job done quick!
If you know about BMW cars; then you know about locksmiths. Read on my friends, this is the best you can get.
Found Alcatraz Locksmith online; described my BMW nightmare. Made appointment for Sat. 2/20/16 for 2 new blank key-fobs(Amazon) with internal circuit board + remote chip board inside the fobs.
This locksmith has probably $10 - 20K in equipment for any job. My BMW keys were mated to the original key fob and electronically cut in one of his machines. Then, the on-board chip hardware in the BMW was removed, re-programmed to the new keys, and re-installed. After that, the remote door locks were reset to the new fobs.
My appointment was at his residence and well worth it. There's no Israeli Mossad agents coming to your house to re-key your wife; and God knows what else. :)
Simply superb expert skill and knowledge for the most complicated lock matters.
I needed a key recut for a lost key for my car the guy was a perfect gentleman. charged me a reasonable price. I see other reviews on here saying that he was rude. He answered the phone Stern and short but quickly turn into a very nice guy. Even cut me a second key for only $5 .very professional I would recommend him to anybody.
Tod needs training on customer service on the phone. I called to see if could do a key for my car. It's apparent he doesn't need more customers. His rude non-caring manner convinced me I did not need him solving my problem. My key needs would have been worth 200-300
I was referred to Alcatraz, all I have to say what a blessing They went out of their way to help my daughter and myself with a chip key for her car. This locksmith is so amazing. We also own 2 businesses of our own. If myself , family, friends or just someone off the streEt needs this service I will only refer to ALCATRAZ!!!!! Thank you so much for you help and kindness.
I have used Alcatraz in the past for locksmith services and have found them to be very professional and reasonable in their services. Always prompt and courteous. Today I had the pleasure of meeting Craig at the residential job site to re-key 14 locks. Not only was the service fast, professional and expertly accomplished, but Craig offered to help with 2 "minor" door adjustments. I didn't think they were minor, but Craig insisted to do that for me as long he was there--no added charge. Why call anyone else when you get quality, professional and courteous service with great competitive prices?? Thanks Craig for a great job
Called for front door deadbolt replacement and received excellent service that is hard to come by today. Highly recommended!!
Haim Z.
09/03/2014 12:00:00 SA
Don't understand how everyone is giving 5 stars to this ppl, my Lexus key broke and I called Scottsdale Lexus they wanted 60$ for a replacement, so I called this guys and they said 75$, told them Lexus dealer wanted 60$.
Answer was that our price.
Be careful. ...
Todd was great throughout the whole process. Excellent communication on when he would arrive and great explanation of the best course of action to take to get a whole house rekeyed.
Called Todd to open a lock at a storage unit I have and lost the key. He was punctual (actually early!) professional and had a great sense of humor. Got it open and finished in about 15 minutes as the lock was a bith challenging. Would definitely recommend and will use his services again. Thanks Todd!
Jaime H.
07/02/2019 12:00:00 SA
There is a reason why Todd has such a great rating on Yelp! I recently locked my keys in my car on my way to school. My husband found Alcatraz and told me to call. Todd was very quick, kind, helpful, and funny. I felt foolish and was worried I'd miss class. He put me at ease and handled everything so efficiently that I ended up only being a few minutes late. On top of that, he made me a spare key at no extra charge and gave me great information about getting a new fob programmed in the future. No one hopes to need a locksmith regularly, but if I ever need one again, I won't hesitate to give Todd more business.
Gia S.
05/08/2014 12:00:00 SA
I called this company because so many of their reviews were so high and they clearly make an effort and care about their product (i.e.: they *have* an active Facebook page).
Whoever answered the phone when I called was anything but "customer friendly". I am moving into a new house and need my security door and front door rekeyed. I asked for an estimate and was told it would be the service cost plus $10 per key hole. I don't know about you, but I don't memorize things like how many key holes are in a door I've unlocked once... when I asked a clarifying question to figure out a closer estimate, the tone of voice and abrupt reply were both very condescending and, again, short. I had to figure out "what I don't know" and ask several follow-up questions to PULL the information out of this guy. I will be finding a different company to do business with.
From my experience, my guess is that this company filters out their bad reviews and only posts their good ones. #speakingofintegrity #annoyed
Todd rekeyed the locks on my Mother - in - laws place and installed a secure key box. Very knowledgeable, pleasant, efficient, on time and reasonably priced. Highly recommend him.
Todd was outstanding and very understanding of my situation. Someone stole the keys to my Lexus and that same day Todd was able to re-key and reprogram my entire car. He was professional, kind, and extremely knowledgeable. I highly recommend him for any vehicle related locksmith needs.
So my front door handle finally died yesterday. I called Alcatraz because I used them a few months ago. Todd was right on it. He asked me to text pictures, made recommendations, and installed the new handle this morning. Genuinely good people who care. I'll call them again if needed. The only caveat? Be clear if you're tight on time, as they can be so busy they're often a few minutes behind their own schedule. But otherwise, honest, professional, and caring. Highly recommended.
Service was quick,honest,reliable and reasonably priced.Todd was professional.Will absolutely recommend to friends family coworkers.
Debbie M.
06/12/2018 12:00:00 SA
Todd with Alcatraz locksmith saved me today as I locked myself out of the house in this beautiful Arizona weather of 106 today..I was very pleased with his fast service, honesty and knowledge. He quoted me flat rate and when he got here (within 10 minutes after I called him) he got me back inside in no time with nog hidden fees. I highly recommend him for all your locksmith needs. Fair, honest and knowledgeable!
Mac M.
02/10/2014 12:00:00 SA
We wanted to get another all-in-one key fob made for our car. Alcatraz did it for $125 less than the dealer quoted us! The new key looks great and functions perfectly.
We called in advance to make an appointment and, when we got delayed, he stayed late to help us.
Very professional, friendly guys using state-of-the-art equipment at very fair prices. Doesn't get much better than that!
Richard H.
06/01/2017 12:00:00 SA
Todd said, "if you come to me I'll save you a service call." How cool is that! So, I drove up to the north side of town, on a Saturday no less, and a half hour later left with a reprogrammed luxury group module and a new key on my '05 Jeep Grand Cherokee--and all for a fantastic price. I would tell you what the Jeep dealer was asking for the same job, but you wouldn't believe me.
We'll prob have to wait a week before we can talk to anyone at Alcatraz now- after all the great reviews- but they really do deserve it.
We've used Alcatraz Locksmith for YEARS & they are the BEST. They always bill us (we have rentals) & they're so nice. They've had every right to be jerks about taking so long to pay them, but they've always been really nice.
Wesley C.
10/10/2015 12:00:00 SA
Professionals who are polite and prompt. They provide a fair price and I wouldn't hesitate to recommend them to anyone who is in a bind.
I cannot imagine better customer service! Today I thought we were going to need to rekey a house due to a misplaced key. Todd answered the phone right away and make sure there was immediate availability to come and help us out. I was almost on the verge of a panic attack on the phone with him but he calmly explained the process and told me that these things happen all the time, and not to worry about it. The pricing is affordable and definitely fair. Luckily we found the key and had to cancel our appointment. I expected there to be some kind of fee since we help up so much of his time. Instead, he just said, "Think of us next time if you need help." I am so impressed by this business and I felt very comfortable dealing with them. I will definitely be calling them anytime I need help with house locks or if I lock my keys in my car.
Todd W.
04/06/2018 12:00:00 SA
I could not even get a call back or return email. Maybe they didn't want the job. Would be nice to at least hear that.
Todd is the real deal. Professional and great customer service! He re-keyed my lost truck keys and even programmed me a new alarm remote.
Tom came out today to fix my Honda Prelude, which is a very technical car when it comes to writing new keys to the immobilizer unit. With thousands of dollars in equipment invested, he was able to fix my problem in just under 30 minutes. I'm very happy with my brand new keys, and my overall experience with Alcatraz Locksmith. I called every other locksmith and they said that I would need to have the dealer handle my situation but Tom gave me a better solution, Alcatraz Locksmith is #1. Thanks guys!
The casing of my Honda accord key broke, so I bought an aftermarket on amazon - and being a noob - threw the old case in the trash along with the chip. Todd came in as promised. Courteous, professional, and has more than enough gear to break into Alcatraz.lol. After 10 minutes, my car was gifted with a programmed chip. I felt like I was getting so much more than he quoted, I chipped in a little extra.
Someone broke into my car about a month ago and messed up all the locks including the trunk and they pulled out the ignition but thanks to Alcatraz locksmith and Todd he was flexible, friendly, and fast with service and the service was GOLD STANDARD. He was reasonably priced and better prices than all competitors. I would definitely use this company again! Todd got my car back on the road again
My MIL is bedridden and her caretaker locked himself out of the house with her stuck inside.
I called Alcatraz and the man I talked to was so nice. He knew he couldn't get someone there right away so he gave me the number of another locksmith who was able to get out.
How wonderful to find a business that cares more about the customer than getting the money!
Would highly recommend. Thank you, Alcatraz!
John B.
03/05/2018 12:00:00 SA
Todd was timely and friendly. He came out and made a key for an existing lock that a different locksmith said couldn't be done. Reasonably priced as well.
Chris E.
10/02/2015 12:00:00 SA
Tod saved the day and saved me hundreds if dollars. Excellent service in as timely manner! HIGHLY RECOMMENDED!!!!!
This is my first time using Alcatraz and if I ever need a locksmith again, I will be calling Alcatraz. Joshua was extremely courteous and professional, he addressed all my concerns and was very knowledgeable. I called them about 3pm and they were here and gone by 430pm. Im impressed to say the least. If all businesses operated in this fashion, the world would be a better place. Thanks Alcatraz!
I would give a 10 rating if it was possible! Todd not only responded to my request immediately, he also generously gave generously of his time with my questions. The second time I needed support he was on his way out of the country for a job with spotty cell coverage and STILL he texted me he would take care of it and did which was super important to me. A good person, credible company and Craig was equally professional and communicative. They also QC their work to make sure everything is working before he leaves and I had 20 tumblers on one job. I would highly recommend contacting Alcatraz Locksmith for any of your needs in this area.
In reading other reviews of Alcatraz Locksmith, I see everyone has given them five stars.. My experience today was such that I won't change that. Here's another five stars! Todd arrived when he said he would and went to work. He was more than willing to answer my questions and was quite agreeable about how he did it. The answers were also couched in layman's terms that I could understand. He is very efficient and doesn't waste time about what he is doing. I have to admit I was amazed to see all the equipment and supplies he carries in his work van. He also works clean and doesn't leave a mess when he is done.
Todd also quoted me an approximate price for what he'd be doing for me. I can't say I was thrilled but the job had to be done so what else could I do but grin and bear it. What really gave me a grin was when the cost was enough below the estimate to surprise me. Then when I told him I had to use two different credit cards for business reasons, he was gracious about doing it that way. This has not always been the case with service people. With Todd, no problem.
Obviously I can suggest when you need work done on any of your locks, give Todd a call.
Terry H.
04/01/2016 12:00:00 SA
So we just bought a new house. When we got the key...one key, for front door only, we decided to be safe and rekey the house. Called around. These guy are very reasonable in price. They where actually able to come very quickly. Five locks later, four new keys, very pleased, and safer feeling customer! Thanks Alcatraz!
FOUND ALCATRAZ LOCKSMITH ON YELP- Answered one the first call was fast responsive and awesome :) go with TODD at Alcatraz! :)
Excellent service! I needed a laser cut key for the glove box of my car, which the dealer said had to be specially ordered from Toyota and could take 3-4 weeks to get. The little key that goes in the key remote was small and not a standard size. Not a problem, he had a replacement key laser cut in less than 15 minutes and it works perfectly. One word... Awesome!
We had a wonderful experience with Alcatraz, The price and time quoted on the phone was exactly what happened. I will definitely use again!
Called them at 6:30 AM. They called back at 7:20, 10 minutes before they opened. They said they would have a technician at my house between 8A and 10A. Called at 9 and said 20 minutes. Arrived 18 minutes later. Changed the locks in 30 minutes. Gave me a $5.00 discount because I mentioned Yelp.Two locks, 4 keys, 30 minutes; $80.00. From call to done 3.5 hours. Courteous, prompt, stayed in touch. Nothing but the highest praise. And the locks work just fine. Thank you!
My 2013 Ford Focus key disappeared in Scottsdale this weekend and after a futile search for it, went on a hunt for a locksmith to come rekey it. I called Todd in an attempt to save a few $$ from the extensive list of locksmith's that the rental company provided and he told me that he would be the one of the few in the area that would have the correct equipment to replace a key like that.
He was right. After calling every single locksmith on the list, most of whom guaranteed they could do it and could not, Todd came out and made the key. Even though it was an expensive, annoying inconvenience to have to get a new key, Todd's humor and expertise made a crappy situation, so much better and had a key made for me in no time. He also worked with my schedule as I had to get the rental back to California that evening.
I highly recommend Alcatraz Locksmith if you ever need keys! Todd is awesome!
Alyssa T.
06/08/2015 12:00:00 SA
I locked myself out of the house on accident. Todd was great about coming out right away to help me it. Very friendly and professional.
Great service and price. Will definitely use Todd's services again. I highly recommend Alcatraz Locksmith!
Great service - polite, professional and fast. I called and set up a same-day appt, requested a specific time and they were very accommodating. Joshua came out, explained all my options, re-keyed the locks in my new home purchase in a very short time. Very reasonable pricing. All locks working great. Highly recommend.
I had used this locksmith awhile ago, and just realized I never wrote a review for the amazing service. I had lost a key to an 05 VW new Beetle. Going through the VW Dealership is a HUGE hassle and cost....around $350 +, that's not even including having to tow the car to the dealership. I had called Alcatraz Locksmith, and they were able to easily come to me and make me a new key in waaay under an hour, for under 250$...actually...I think it was under 200! Amazing!!!!!!!! I most definitely recommend!
Why five stars? I have given five stars because Alcatraz turned out to be the best guys for me to call. I spoke with the owner via phone who sent his guy Jim to my location. Talk about expert? I saw the genius at work with my own eyes. For starters I locked my entire key in the trunk of my Mercedes and could not get to it even with the assistance of AAA. After it was all said and done, I had a new key in addition to the key he retrieved in the trunk all without damage to my car or a changed lock. Jim was down-to-earth and one of those types of people that make you glad you did business with. Major kudos guys. We are back up and running.
My husband and I had Todd come to our home today to change our locks and he was WONDERFUL!! If I could give him 10 stars I would. He was early which was great and he worked quickly. He was so very friendly and knowledgeable.
It is obvious that Todd truly cares about the service he provides and always wants to satisfy his customers. He was wonderful. We have found our favorite locksmith. Thank you Todd!!!
What can I say, Todd is great. I bought a vehicle (Hummer H3) that was sans Key Fobs. I ordered some replacements as well as a factory key blank, but found out I couldn't program the fobs without the use of a special GM Scan Tool. The dealer would have charged over $100 and took hours to get me out, but one call to Todd, and he got me set up within a matter of minutes. Literally. To boot, I was in a pinch and couldn't make it to the area he was in, so he agreed to meet me a few miles from my house the following day while he was on another job. The whole thing cost me a fraction of what I would have paid at the dealer and I was in and out in 5 minutes. The guy is pretty funny and quick-witted as well, so that makes it fun. I'll be back for any locksmith related work in the future. 5 Stars and thanks again Todd! You are a Legend!
Charlene L.
12/01/2017 12:00:00 SA
What a great experience! Craig was here promptly, did the job quickly and was professional from start to finish. Cost less than replacing all the door knobs and deadbolts and required no effort on my part. Cannot say enough good things about this business! I definitely recommend them!
Are you kidding me? I called for a price to break into a disk lock on my storage unit. They gave me a price and then when I asked what the trip charge was he literally says "I think that my pricing isn't your business"....... Wow- it only took me a couple seconds to hang up.
Rick A.
04/08/2017 12:00:00 SA
Needed a spare key for my Toyota Tundra since the dealership only had one key. Best price in town for it and Todd was awesome. Definitely recommend his services to everyone. Thanks Todd !
Paige O.
03/11/2017 12:00:00 SA
We had our keys stolen along with an ID that listed our address, so needless to say, we were worried. Todd from Alcatraz Locksmith came quickly and not only re-keyed our door, he fixed the sticky deadbolt that had been giving us trouble for years! I would recommend this company for anyone looking for quick, friendly service.
Thomas E.
01/07/2016 12:00:00 SA
Absolutely terrible customer service. This man does not know how to speak to customers. Condescending and rude. Apparently he didn't get the answer he was looking for over the phone so he says "OK, let's try this again" and asked the exact same question the exact same way. Problem was, I had already answered his question.
Kate T.
07/03/2014 12:00:00 SA
We called Alcatraz after getting a $600 quote from 24/7 locksmith- Alcatraz was $185- he is helpful, friendly and very reasonable.
I am leasing a 2010 Scion xB and returning it soon since the end of my lease term is nearing. I had lost one of my two keys to the vehicle, which includes an all in one key/key-fob. Knowing that I had to have both keys when I returned the vehicle at the conclusion of the lease, I checked with a dealership on how much it would cost to acquire and program a replacement key. Needless to say, the price quoted was excessive (over $200). So, I began to look at more affordable alternatives. I was able to locate a key/key-fob via Ebay, but wasn't sure if I should proceed. After calling a few auto locksmiths, I spoke with Todd at Alcatraz. I could tell he was a busy man who got lots of "locksmith" inquiry calls, so I didn't want to waste his time. However, he did take the time with me on the phone suggesting how to make sure I purchase the correct key, etc. He provided this info while knowing I could possibly go to another locksmith after I bought the key to get it cut and programmed. That in itself is good customer service! Another locksmith or two didn't provide nearly as much information (or were simply hard to understand). With the info Todd provided, I ordered the key, which came a few days later. Then I called Todd back to make an appointment. He met me on a Saturday late morning and cut/programmed the key in less than 15 minutes. He even found a flaw with the key I bought and fixed it. Plus, he did this at a wonderful price, saving me easily over $100 (if not more). I couldn't have been more pleased and highly recommend Alcatraz Locksmith.
One other note which shows that this locksmith is a reputable one... Todd had fielded a call which he was completing upon my arrival to meet with him. While not going into details, I'll simply say that Todd was honest and forthright with whomever he was talking to, providing them advise on where to go for service for their particular auto issue as their request was outside the scope/reach of his services. Hearing such advice and honesty is refreshing.
Laura R.
06/11/2014 12:00:00 SA
Awesome experience, very friendly knowledgable owner. I took my 2001 Ford Focus to him and it needed the keys reporgrammed ($120 at a dealership) and no one else I called had the correct equipment. He was friendly and cordial even though it was super hot out and our ignition had been duct taped up so we could still drive the car without the reprogrammed keys. It was $75 for everything and I was really happy and relieved we brought the car to him, he did a great job. If I ever need anything in the future I've got a guy!
Mandy K.
12/02/2014 12:00:00 SA
It only took about 5 minutes on the phone with this guy to realize we weren't interested in doing business here. I called asking if someone could come out and un-lock a door at work and was told "I don't even know where you are", I told him the cross streets and he said "ya" so I asked if he needed the address and I received a very rude "well yeah". Hello, if you are running a business I shouldn't have to pull the info out of you. I was just going to have him come but then thought if he's this rude why would I want him in my office? We're paying him, right? So I politely said "Actually, never mind, you're not very friendly, thanks a lot" and as I was hanging up the phone he yelled "F*** You"! So needless to say this guy gets a big fat NO BUENO! I did find an amazing locksmith who we'll definitely do business with in the future at Metro Lock Services (602)993-5676, they are quick, professional, and so friendly.
Barz E.
07/09/2013 12:00:00 SA
I called Alcatraz Locksmith from Pismo Beach, California and spoke immediately to Todd, who I assume is the owner. I explained that my daughter recently purchased a new home near Phoenix and needed to have 8 doors re-keyed. Todd was extremely accommodating and polite whereby he immediately dispatched a service rep named Craig to change out the tumblers. Craig was very competent and my daughter was very pleased with his work ethic. The price quoted by Todd was very reasonable (at least compared to California rates!). My whole transaction took place over the phone including payment by credit card. Locksmiths are not something that you use that often but it's nice to know that Alcatraz if available if needed and will provide quality service. Highly recommended!
Erin O.
07/05/2012 12:00:00 SA
I have used Todd on at least a dozen occasions. I am a property investor and I buy multiple homes. I need Todd for EVERY house I do and he is ALWAYS there for me. He even got me into my own car once. At the drop of a hat, he is there for me. His knowledge is excellent, his demeanor is fantastic and his service and workmanship is excellent. I would NEVER use another locksmith unless he was dead or out of town. In which case I would probably ask him to come home. :) Use this guy. Hes great.
Wonderful customer service! Todd Hogan has been such a huge help with our rental homes in AZ. Prompt, kind, and their prices are very reasonable. A loyal customer who highly recommends this company for your locksmith needs.
Stephanie P.
01/02/2013 12:00:00 SA
Todd was a stand up dude. Very friendly, and efficient. The dealership quoted me for a sensor key at $800. His price was $170. Cheaper than the locksmith that triple A referred as well.
Don S.
08/08/2016 12:00:00 SA
Called in regards to losing the keys to my Mazda RX8 and got a quick and professional quote. Looking forward to referring him to anyone who is in need like myself!
I was referred to Todd at Alcatraz from A 1 Key Service. He was very friendly, professional, and courteous. He came out and made me a new chip key for HALF the price of what my insurance quoted me. He also cut me a 2nd non-chipped key for free in case I lock my other keys in my car. The entire job took him less than 30 minutes. I will definitely be recommending Alcatraz to friends in need of a locksmith.
James M.
05/09/2012 12:00:00 SA
Great service. Todd went out of his way to make sure I got a new key-chip made for my car last minute.
Matthew C.
08/01/2012 12:00:00 SA
I woke up on July 4, 2012 and saw that it was raining. I walked outside my condo to check out the rain in a shirt and basketball shorts with no shoes. I turn around to go back inside and my front door is locked. I checked my windows and sliding glass door and everything was locked. Started to panic not only due to the fact that it's raining and I have no shoes on but it's 4th of July and I didn't think anyone was open. I googled phoenix locksmith and came across Alcatraz. Gave them a call and within minutes Todd was at my condo with his tools and got me back into my house. Not only was he funny but had great customer service. Hopefully I never have another situation where I get locked out (he also made me 2 free sets of keys, front door & security door), but if I do I know who to call. I highly recommend Todd and will refer him to anyone who might need his services. Thanks again Todd!
I had them come out to my house to make and program a new transponder key for my car. They came an hour later than afternoon. He was friendly and professional, and later I found out he was the owner. He was very personable and funny, and he seems to be a really good guy! I called many other places before trying them and they were the cheapest by far. He was also very quick. He was done in less than 30 minutes and would have been done faster if we didn't have to wait for my car battery to charge. I can't say enough how helpful he was!
Stew A.
12/06/2013 12:00:00 SA
I was very bummed about having my wallet and key stolen. Todd@Alcatraz came out and re-keyed my locks in just a few minutes, working around my schedule. I appreciated their AAA+++ service.
It's a Saturday, and the lock to my house wont open. I called Alcatraz who was open. They arrived 30 minutes early, and quickly fix my problem, for what I consider a reasonable rate. I recommend this company for on-call situations, and I am very satisfied.
I had to have one of my vehicles rekeyed and came out the day and time I needed them! They are very professional ,courteous and get the job done right and quickly. I wouldn't recommend any other company in the valley
Car door lock wouldn't open with key, and needed a couple of extra keys with fobs. Todd took apart the door lock and found a minor part had failed and that the entire mechanism didn't to be replace as I thought it did. Had 2 keys made for less than the price of one from the Mazda dealer. Didn't charge to basically un-jam the door lock mechanism. Very honest and reasonable!!!! HIGHLY RECOMMENDED!!!!!
Rebekah C.
06/06/2014 12:00:00 SA
A huge thank you to Alcatraz for being punctual and professional! My teenagers lost the only key to their car and Alcatraz came out when promised, unlocked the car, made a new key and were less expensive than other companies. I would use them again in a second. Thank you again!!
My house's front screen door deadbolt got jammed and I can usually jimmy it a bit and finally unlock it but this time I couldn't. I called Alcatraz a little late in the evening and explained my situation. At first I was a little put off by the service fee but it needed to be done so I went along with it. I briefly remember calling a locksmith for my car one time and was left with a $200 bill, and then I called another time for a different house lock issue and the guy wouldn't even give me any pricing so I ended up not fixing whatever it was because I was afraid of the bill. My home is currently on the market so I needed to get the front door opened obviously so I prepared myself for a nice little bill. The total with the service fee was far less than I expected. The people I worked with were extremely polite. I am so glad to have found this company. Definitely keeping their number in case I ever need a locksmith.
Bethany N.
06/10/2014 12:00:00 SA
I just had a fabulous experience with Todd! I needed to get my ignition lock fixed but it was Saturday and my husband needed to leave town on Sunday. Todd came to the rescue, squeezing us in on a busy Saturday and doing with a smile and charm. He rebuilt it and guarantees it for a year. He also laser cut some new keys from the manufacture. It was a pleasure and I would recommend him to anyone. Thanks!
Excellent and speedy service! Todd came right out, did a great job, and made sure we were completely safisfied with everything before he left. We would highly recommend Todd and Alcatraz Locksmith to anyone who needs his service.
Richard G.
04/04/2014 12:00:00 SA
I called Alcatraz because of the good reviews. They were right. I had purchased a replacement key for my Mazda Miata which has to be programmed before the engine will start. I met with Jim who just wouldn't give up. After using numerous diagnostic tools, he was able to discover that the original key chip was an obscure model that was rarely used. He removed the incompatible chip from the new key and was able to "clone" a new chip so it was identical to the obscure chip. He said he was one of five people who could do this and I have no reason to doubt him. He reassembled the new key, programmed it and the car started up. His price was very reasonable especially considering all the work it took to figure out and correct the problem.
Colleen W.
12/04/2012 12:00:00 SA
A friend recommended Alcatraz Locksmith to me last December after losing my one and only car key. Since then, I have called on Alcatraz 2 more times and have always been very pleased with the service and experience provided by Todd. My most recent call to Todd was regarding yet another lost car key. Having found the previously lost car key, Todd gave me instructions over the phone so I could reprogram the key myself. I followed his directions and it worked!! I was thrilled - he didn't have to tell me that and could have charged me for another replacement key. I will continue to use Alcatraz and recommend anyone looking for an honest, professional and reasonable locksmith to not look elsewhere.
I refer Todd from Alcatraz to all my clients. He has always been there for me for my personal needs as well. Very knowledgeable about his business!
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