Best Custom Door Services in Phoenix AZ

I had to wait until summer to add this addendum to the review. I just got my June APS bill and it was $224. Last year's June bill was $282.  

So my point in adding to the review is to let people know that these energy efficient windows really do work and lower your power bill.  

Thank you, Arizona Window and Door!

Great experience from start to finish.

First I really liked the no pressure sales process. Tony came out and measured the windows and sent me a quote shortly thereafter via email giving me the chance to consider the quote and not be forced into making an on the spot choice I may not be comfortable with.

Price was reasonable, Windows came in on time, installers were efficient and left everything very clean and the windows look great. I highly recommend K&J.

Can't say enough about C.J., James & Ricky from Dependable Glass.  We were having an issue with our Glass Slider and the were honest friendly, nice, did a great job and came in UNDER their original quote.
We are already having them give us a quote for a separate issue with a different window.  Thank you!

We had a stubborn problem with our window, but these guys were able to find us a solution at an affordable price.

I'd say middle of the road to a poor experience. Definitely not the attention to detail that I expected. Our original quote was fine, but they didn't get everything correct (hardware color).  That's minor (but sadly it all added up as you will see). We had them do 2 shower doors. For the master, the door was installed and after the fact, I was told that the manufacturer omitted the coating. They offered to come to my home to apply it. I opted to have it removed vs applying it onsite at my home (oddly enough, friends that used them said that the same thing happened to them - 3 to be exact - seems like a cost saving tactic). I even got a mistake call from the office saying that the coating was omitted by the manufacturer (call was for another client, but they mistakenly called me). I'm suspicious. None the less, they removed the door, had the coating corrected and reinstalled it the following week. The other shower door was also problematic. Upon install, one of them broke (literally shattered into a million pieces). I think those things happen - either a defect or install issues. The clean up of the shattered glass was poorly done. Very obviously pieces were stuck to the caulking on the wall. After several weeks, I called to see when it would be replaced. They said that the manufacturer was not being responsive to them and that they were going to use another manufacturer.  That prompted them to have to come out and remeasure. I was compensated with approximately a $100 discount (which was not communicated until later). Then on the day of install, they never showed up and I had to call to see what was going on. They rescheduled me for 3 hours later that day. Nice people, but a lot of missteps and a lot of effort on my part. By the time it came to pay my bill, I was plain out exhausted. Customer service was poor. Lots of blaming and lots of excuses. Not much ownership on their part. They were apologetic, but they definitely didn't own it. There are lots of choices in this space. I do not recommend AZ Xtreme Glass & Mirror.

Update: they completed the final shower door installation on Friday 8/13. When the installer asked for payment, I said no. He did not leave an invoice and did not have any history. They also took final payment on the first door, so I was suspicious of the amount that he told me. On Monday 8/16, I talked to the office. I was given the details on the discount. I did not pay at that time due to needing to compare my quote to the invoice, but more importantly to ensure that I was not double charged. I don't think they processed the payment.  On Tuesday (8/17), I paid the bill in full and Wednesday I received a notice of Lien filed on 8/16.  DO NOT HIRE THIS COMPANY!!!  THEY COME ACROSS AS INEXPERIENCED.

We had them replace our springs in a window that went bad. They came in with the best price and I scheduled them for a week out. We had a change in our plans and asked them if they could come that day. They called me back and said they will have somebody out within the hour. Fantastic!

Checked the roof and it looks good.   The seams around the vents look very watertight.  The shingles looks like it's held down tight.  They also do wood work.  They removed my old, unused swamp cooler and put in an additional wind turbine.  They're registered with the state of AZ.  They're certified GAF shingles installers if you decide to get GAF shingles.  They also finished within 2 days.

Dwayne was absolutely amazing. My glass door cracked over the weekend and he came out on Sunday the next day, boarded it up and removed the glass for no extra charge. He ordered my glass and a new screen door and had it installed within a week and a half. I absolutely recommend him to anyone. His prices are the best in the valley and he doesn't charge extra fees for removal.

Ever since I moved into my condo in Sun City, during the heavy rains, water would seep under the patio door into the Arizona room. I had people tell me that it couldn't be repaired. But Joe and Jeff came out, took off the whole door, fixed the problem with the bottom plate not being sealed down properly, replaced the trim, and even put new trim around the two patio windows. The wall with the patio door was not even tightly fastened down, so it moved! They fixed all of those things, including several issues not in the initial quote, at no extra charge. I was also doing some remodeling in my bathroom but had gotten stuck. So, while they were here for the patio door, Joe also did some work in the bathroom, even though that was not why they had come out. They were wonderful! I highly recommend Joe and Efficient Home Pro.

Donna Doft

I had an excellent experience today buying 4 appliances with Bill Erdstein at Bell Road Home Depot.  Bill was very helpful and knowledgeable.  Also was able to get us a discount . Thank you, Bill and Home Depot.

Super happy with my experience with LJ Neal and Sons.  I got many quotes from different window companies but was happy with their price and communication. The installation itself was seamless and my new Pella windows look amazing. Very happy with my experience and highly recommend to anyone looking to replace their windows.

I needed some doors replaced after a tenant kicked down a few of them at a rental. After calling around to multiple door stores I discovered that most door stores are unwilling to do the mill work on the doors and that it would take weeks to get the doors in. I called A thru z doors and was immediately impressed by the owner. He told me he could do the mill work for me as well no problem. In less then a week I had the new doors with the correct milling done. I'd definitely recommend going here. He also does locks and safes among other hardware things.

Called them for an estimate on a window screen. Two employees promptly arrived and measured. They were courteous and professional.
One and a half weeks later, after not getting a call about the estimate I called them. A woman said she had the measurements and would call me the next day. Two weeks later have not received a call. So 3 1/2 weeks later no response. Not sure if this is a brush-off from management or the woman answering incoming calls.  Very disappointing.

OUTSTANDING!! Had a 20 year old large picture window replaced a couple years ago by another company that did a terrible job. Needed another replaced and was determined to find a great company. Southwest was it. Steve and Mike did an excellent job of replacing the broken window (with a new frame) then cleaned up spotlessly. Southwest is honest, ethical, reasonably priced, licensed, bonded, insured, and have a special certificate given to only 5% of contractors in the country.  Very highly recommended.

Our master bedroom exterior door was recently hit by a rock which broke the outer glass pane.  This is a nine foot door with a frame around the edges and all glass in the middle.  We preferred to deal with someone local and my wife found Jackson Glass in New River.  Jason came over the same day my wife called and discussed various options with us including buying a new door.  Since this door is the same as our exterior great room door we wanted them both to look the same.  The major problem is that the doors are fiberglass.  Most folks wouldn't even attempt to replace the glass on a door like this, but Jason said he had done a handful of similar doors and would take a crack at ours as well.  He gave us an estimate and we decided to have him repair it. During this phase Jason never pressured us to choose a particular option or even to hire him for the job.

Prior to coming out to perform the repair Jason called my wife to let her know he would actually be able to complete the repair for about 20% less than his estimate.  This was after we'd already agreed to have him do the job at the price he originally quoted.  How often do you ever here of a business owner coming in under an estimate like this?!

On the day of the repair Jason showed up a few minutes early and quickly started the repair.  He was very meticulous throughout and when he was finished you could barely tell the door had been touched.  The new glass looks great and where he sealed it looks very clean and professionally done.  I found out from Jason as we chatted that he can do virtually any type of glass repair including those uniquely designed panes in vanity mirrors and curio cabinets.

When Jason was finished he thoroughly cleaned up all areas where he had performed work (something you don't always see nowadays). My wife and I are thoroughly pleased with the way the door looks and will certainly call on Jason for any future glass needs.  He is extremely professional and personable and an honest business owner.  I would highly recommend him without hesitation.  I'm hoping we won't be breaking any more glass, but if we do it's reassuring to know Jason is just a phone call away.

Once again, the service was great.  Prompt and efficient. They had to come out three times, (not their fault), and were always ontime and very nice

DO NOT even think of using this company unless you want to pay for poor service or no service.  They claim that they are so busy that they cannot schedule installs less than 3 weeks out.  So you will have to wait for factory to make your door (understandable for custom door) and if the door arrives, you will have to WAIT for install or hire your own. Our door came in the wrong size as verified by owner and sales agent after I notified them that door was short.  They did not want to refund us our money or order a new door even if wrong size door was received.  They claimed that they could fix the short height problem by ordering a threshold part to go at the bottom of the door.  The part took about 2 weeks to get to them but I had to repeatedly call to try and get the part installed.  Again, they were so busy that they could not set a definite date.  When they finally installed the part, they did not finish the job properly.  The door was not cheap...about $2000. Order from anyone else because you will have to wait for these guys anyway.  And then get a good professional installer who has pride in their work.  In the end, you will have less stress and save you time from chasing this company for service!!  How would you like to pay $2000 and have your door/frame look like this?  Ordered door 9/1...still trying to get job completed properly.

I recommend HPH to anyone who is looking for replacement roofing, windows, siding, solar, showers, baths, walk-in tubs! They provide white glove, red carpet service! Great value for your important investment!