Dependable Glass

Working with dependable glass is great! The ladies in the office are great and always helpful! Thanks Michelle, Silvia, Kristen and Teagan are all so great to work with, on top of it and super kind! Techs are great and super knowledgeable.

Unfortunately, they are not so dependable in my case.

Got a quote from his company to replace some smaller roller windows for my 14th floor condo. After 10 days, I finally was able to reach someone at the office to find out they're refusing the job as they are no longer doing work at my building. I asked if anyone was ever gonna call to let me know this. I asked why somebody would've told me that from the very beginning as I referenced what building I'm in and that I'm on the 14th floor in every conversation. They did reference the flu going around the office, but they don't seem very organized and at this point I've wasted 3 weeks waiting for nothing.

Very frustrating!

Update - Owners responds seems to blame me for not knowing their schedule and that they were doing me a favor by not charging for their free estimate. I get people get sick and yes there are holidays, but every time I spoke to your company I referenced which building this was as it's not like Phoenix has a bunch of high rises. BTW - A more sincere apology and some accountability from the ownership is all that was needed to turn my experience around. Instead the response from ownership, which unlike the refusal of my quote was immediate, seems intentionally contentious and disingenuous.

I called dependable glass after getting an outrageous quote from another company for what turned out to be a much cheaper fix.

The work was completed in a timely manner and we are appreciative of being given another option for repair that hadn't been provided by the other company.

Looking forward to using them again for some window replacement!

The staff was amazing from the start.  C.J. was amazing with the installation. C.J. and Kenneth were so fast at getting the job done  and letting my family get back to their day.  The woman in the office (Sylvia i believe) is so very sweet and helpful. I would 100% use this company again,  very professional and polite, the entire company.

Very happy with the service I received from Dependable Glass.  I had a broken french door that they came out and measured, they got a perfect match for the tint and delivered the finished product one week earlier than promised.

Their customer service staff did a great job communicating throughout the process, always answered the phone, never voicemail.  The installation crew were on time, cleaned up the old glass and did a great job, it looks like it never happened.

100% I would book with Dependable Glass if you need a shower door installed.

PRICE: 5 stars
PRICE COMPARED TO COMPETITORS: 5 stars
KNOWLEDGE OF SHOWER DOORS:5 stars
QUALITY OF INSTALL: 5 stars
HONESTY OF INSTALLER: 5 stars
WOULD USE AGAIN: 5 stars
COVID-19 PRECAUTIONS: arrived in masks and followed distancing as able
BOOKING PROCESS/OFFICE: 1 star

When I chose our beautiful shower glass door, I had no idea how difficult it would be to find someone to install the darn thing. We bought the door on homedepot.com and even had a tough time finding a Home Depot installer to install the door. When we did find one he was significantly overpriced.

When the installers arrived to our house, it was even MORE clear how difficult this door would be to install. He took an hour out of his day to read the instructions on the door and make sure they would have everything that was needed for a successful install. He also warned us that putting this shower door onto glass tile had a HIGH rate of breakage and was able to install without breaking a tile PHEW! The installers also cautioned that over time the weight of the door could possibly still create breakage (which it did) but just barely enough to notice. I 100% appreciate the heads up and honesty as it gave us a good idea of what to expect.

THE ONE bad thing was that when my husband called to book, he gave the company all of the info including the shower door model number and that we had glass tiles. However, this information was not passed onto the installers and clearly not enough time was allotted for the install. They were given a 1-hour window for a 3-hour project. Unfortunately, my husband took the day off work to be present for the install, which isn't the easiest to do, so it was a waste of PTO for nothing. Luckily, his off Friday was later on that week and we were able to reschedule for that day, but had it not lined up like that we would have had to reschedule for 2 weeks out. If I were to use them again, I would make sure this information was passed into the installers. But in the end, the quality of the install and knowledge of the door is enough to trump the initial booking issue.

We bought our home in Scottsdale and apparently Dependable glass installed our front door. Last week, the knob to close and open the door broke and my handyman husband tried to fix it and in the bargain messed up. The latch for the door fell in the middle of the frame of door.  We actually slept with our front door open. My builder had given me the number and I reached out the morning. Tigen was amazing and she scheduled techs for me. Daniele and Kyle were awesome - they were super friendly and polite. They came at such a short notice and fixed my door and ordered a new part. My dog, Duke loved them too. I would highly recommended them.

We ordered an entirely new and complete shower enclosure because the original shower door fell and shattered.

Dependable Glass was highly recommended (by our son after they did glass work on his home) and they did not fall short of our expectations in the least.

From the admin folks (Kristen & Michelle) who we spoke on the phone with numerous times to the estimators and thru the installers, we received professional and courteous service through and through.

They were always punctual and thorough. The installers (Jeremy and Emilio) did an exceptional job of removal of the old shower enclosure and installation and area cleanup of the new product.

The finished product is beautiful.

Paul

Two nice guys replaced our front window.   On time.  Very polite.  Much less expensive that our  first quote.   I would use them again if needed

The best glass company hands down. They are kind communicable and efficient! I love coming across a business who runs it like a business and treats the staff like humans!! Price was the best and product was more than I could ask for. I drove from queen creek if that says anything and I would do it again!!!call them you will be so happy!!!

It was an adventure in dental surgery to find a glass company in Phoenix to measure and provide four panels to fit my kitchen cabinet doors. Either the job was too small, the people were too busy, out to lunch, will call ya back, working on a bigger job, or they prefer broken auto glass because more $$ can be made. NOT THIS WAY with Dependable Glass. I spent literally hours driving around before I found them.

I called them up, was able to come in, the gentleman took the precise measurements straight away (no hard sales nonsense) and I agreed, we ordered the panels and VOILA they arrived days later and we went to pickup. They even helped me out when I needed to have a friend pick up the panels. While I did not use the service they also offered to glue the panes into the door panels.

The prices were EXTREMELY reasonable. Why finding a reputable company for this purchase is so complicated/difficult in this day and age I cannot say, but I sure am appreciative for Dependable Glass!

Had them repair a leaky window after the storms last week in Scottsdale. Very professional, great customer service: from taking my call, promptly responding and right on time for the repair. Definitely recommend them

James was our technician to troubleshoot some warranty issues on a shower door install. Nice, friendly, polite. Seems knowledgeable from our standpoint. Front office helpful although required some prodding/reminding with regards to follow-up.

Also had some sliding doors installed as part of the remodel. Had to have them come back multiple times to get the doors to slide appropriately and without making noise. James also resolved those problems.

Points off for the issues with the original install x2 and communication.

Awesome place.  Brought a large piece of glass for a table top down from Idaho to my daughter in Phoenix.  I was in a pinch to return the vehicle to the Bieber that glass was transported on.  I found one company that lied their butts off who wouldn't cut it down because it's tempered glass.  Knowing full well it wasn't, I let them keep going on with telling me I should just throw my piece away out back.  Then they gave me a quote for $210 for them to cut me the two pieces (I had one that needed one cut). What a scam Bell Glass.  The old fart s a big fat liar.  He sells it well though Eve taking a blade to it and said see, it's tempered. It had been tempered he would have shattered it.  Well I might not be a local but this Idaho girl ain't no stupid either.  Thanks Dependable glass for your $33 job!  Your bacon abs pancakes looked awesome too!  Bell Glass, you can suck!

I would not recommend this company.  They scheduled someone to come quote us on two windows that needed repair.  One window was cracked and had been tinted.  The service guy told us they cannot guarantee they can do the same tint if the window is replaced which was fine with us.  

He cut a nice chunk of the tint to take back and match up.  I had not heard back from this company in over a week so when I called they said they were really behind and we should have a quote within the next couple of days.

When we finally got the quote and it specified that by replacing the glass and having it tinted would void the manufacturer's warranty?  I then called to inquire about the note on the quote and was told the company had made a decision in the past week to not offer tinting anymore.  GREAT, I told the girl now I have a piece of tint missing which actually should not have been taken until we decided to go with Dependable Glass.  She recommended not to re-tint the broken window as we would start see discoloration etc.   But she would have her manager call regarding our dissatisfaction with the missing tint and their decision to now not offer tinting at all.

Needless to say we never received a call from the manager??  I SUGGEST LOOKING AT OTHER GLASS COMPANIES.

Was able to get the window fixed the next day. On time, professional and friendly. The job technician was excellent. Price was the cheapest around, would highly recommend.

This was a 2 part job. It wa a piece of furniture that had an odd design and wasn't a circle, square or rectangle surface. First, Elvis came to measure the top and a week later, Rick and Elvis came to deliver and place the glass on the furniture. They made sure the surface was clean before placing the glass on top. Then they cleaned the glass. The glass fitted the odd shape perfectly. The entire experience was very professional starting with Michelle and then with Elvis and Rick. I highly recommend Dependable Glass.

Steven is great.  Arrived on time, very professional.  We had two shower doors installed- one stand up shower with a swinging door, one sliding door for a tub/shower combo.  I'm obsessed with the swinging shower door.  It is perfect- exactly what we asked for.  The tub slider is okay.  I give them lots of credit for fitting it- the tile wasn't straight and they were able to install it just right.  The only reason they lost a star is because the door isn't stable on the track and rattles.  We have other shower door sliders that don't do that.  I checked our other sliders and a long piece of rubber was placed along the track to reduce that rattle.  That wasn't done with other shower door.  They did come out and try to correct it with a 4 in piece but it wasn't going to do the trick.
Overall, I do recommend them.

Ordered two pieces on 9-4 -finished install on 11-19.  I get it...COVID.  One piece was in the the store for over a month while waiting for the second piece.  When it was delivered and installed it was damaged (from the factory).  So I had to wait for another piece..why was this not caught before?  The owner seems nice and Kristen really seemed friendly and knowledgeable-but they dropped the ball on this one I felt.

To Dependable Glass- Phoenix,
First, our two window installers were on time, and all set to rock and roll! They were extremely polite and cared about our safety and satisfaction.  In addition, we truly appreciated their professionalism and friendliness.  Rich and Ariel could not have been any better!!!  I even got a lesson on cleaning windows, and wow, was it a lesson worth at least an A+!!  We are so thrilled with the results!!  In fact, we have more windows to have installed...Thank you!!  Norm and Brenda Witham

Did a great job on two very different projects.  

1)  Screens for the downstairs windows to keep out more sun.  Look great, work as promised.  My office feels a lot more open today.

2) we swapped out the classic closet doors for full door-mirrors in my wife's exercise room.  Now she has mirrors on four walls!

James & Johhny B. were professions, tidy, and were very easy to work around our at-home work & school schedules.  Will use this team again for our next projects!

Tom

This company was great! They were responsive quickly to my request for a quote and were able to make the repair within several days. They said they would arrive between 8/830 and arrived at 7:55. Great punctuality! The representative who showed up to complete the work was friendly and productive. They were able to make my window repair in about an hour.

I will absolutely reach out to them again for any future needs.

When we moved into our home the owners before us had windows installed incorrectly and the window in my daughters bedroom leaked every time it rained. I called Dependable Glass and they were awesome, they first came out to reseal the window to stop the leak. It stopped the leak but then a smell came the next time it rained, so we called them back out. James suggested that we put in a new weep hole because the window was sagging in the middle and collecting water. While he put in the weep hole he took the liberty of measuring the window just in case this didn't work and I wanted to replace it so they would have the measurements on hand and he wouldn't have to come back out just to measure. I really appreciated that! The weep hole kind of worked but it the smell remained when it rained so we decided to have it replaced. Since James already did the measurements it was a smooth and easy process to call and order the window.
On the day of install because of COVID I had asked if they would please wear masks. They were happy too! James and Johnny were AWESOME! They made a great team, they cleaned up everything and the window looked great when it was done! When I need to have more windows replaced I will absolutely call Dependable Glass. Their process is seamless and they have wonderful, respectful and kind people working there. Thank you to Kristen for setting everything up and to James and Johnny for replacing my daughters window!

I spoke with Kristin to see up appointment for a window repair at one of our rental homes. She was very nice and professional.
She right away contacted our tenant, set up time.  From beginning to end Dependable Glass gave us great service and a fair price.
I will use them again for all our window needs, for the rentals and our own home. I definitely would recommend this company!

After my original review the owner called and stated they made a mistake on the quote and would honor the original price. I find this a great business quality and would recommend them for their professionalism.

****So I needed my living room window replaced and I gave a measurement online and stated that's the window I can see, obviously still a little larger with the framing, they quoted $667 installed. The guy who was nice and polite came to measure and the next day I was quoted over $800 for upgraded glass and for the normal one was still more at $740. Not sure where the extra prices start coming in but either don't quote online or stick with it.

Let me start by saying that I messaged 7 different glass companies on Yelp about some damage done to our window framing.  Stephen immediately replied and I sent him some pictures.  It was the weekend, so we set an appointment that Monday for later in the week.  

In the meantime, I sent the same photos to a few other companies who responded and each and every one of them said we would have to replace the window.  Funny, because Stephen's guy came out a week later and fixed both windows in a few minutes for about $120.  Steven even offered for us to pick up the product for $15 a sheet, if we wanted to install it ourselves.  

Moral of the story.  There are criminals everywhere.  They are not only dependable... they are prompt, kind, informative, efficient and we hired them to fix another one of our windows.  Super happy with every facet of dealing with this company.  Thank you for being honest!

Long story, our dog jumped through a window and we needed it replaced with a dog-proof double pane. It wasn't totally smooth sailing, there were issues with the supplier around the holidays and our CC got run twice. Stuff happens, that's life/business. What matters is how it's handled. They fought for us with their distributor and got us our window on time and refunded us the extra charge before we even noticed it. The tech who measured and installed was also super friendly. I'd recommend them.

OH! I should also mention the window looks great and my dog is totally back to his normal crazy self.

The entire experience was excellent. Elvis Emilio and Jeremy were a great install team and the office staff were courteous, responsive and helpful. Highly recommend them. Matt B.

Just wanted to thank you for a great job and experience with your company!
A close friend Jeff Miller gave me your information with a recommendation after trying to get mirror removed from 3 different companies that never showed or called you guys did what you said you would do on time under quote couldn't have made my customers any happier thanks a million call you soon! I do 20 shower enclosure a year and will have you do all of mine from now on

Steve, the company owner, went out of his way to ensure the installation was perfect.  The initial install saw unforeseen circumstances.  However, Steve corrected the issue without hesitation.  I will make one thing clear, this was the best customer service experience I have ever witnessed.  Every residential renovation project will not be without flaw, but it is how these are addressed that separates the average contractor from the superior.  Dependable Glass is superior.  The appeal of his very competitive price and glowing reviews from other clients of his in Anthem was why I selected him originally.  What will keep me coming back for future jobs and keep me recommending him to others is the level of service I received.

They Guys just came out and Finished installing Mirrors across the wall being used for a Gym and Dance Studio as well as installing the Frame-less shower. We ordered the Rain Pattern as well as having the  EuroShield Treatment. They did a great Job. They were prompt, and cleaned up after their work.

I would highly recommend them.

The only issue, but I wouldn't call it that is the shower hooks did not arrive the same time as the other parts. They said will come back and install those once they come in. With all of the other positive installations, I'm sure they will be prompt on that as well.

We are inquiring for them to install  sliding glass doors as well since the great job they did for us today.

C.J. and Emilio were prompt and professional.  They performed the window replacement in an amazing short time!  This was such an easy home repair thanks to the people at Dependable Glass.  Definitely will use again.

Dependable Glass was just that...dependable! Called for a quote to have a 9'x3' glass mirror removed from my wall. They were out two days later, took care of my broken mirror and were finished within 30 mins!! The two technicians, Shane and Justin, were great! Very professional, friendly and very good at their craft. Will use this company for all my glass/mirror needs...and request Shane and Justin as well. Great job!

This company is fantastic to work with! I called for a quote and they were out the next day! Quote was a good price. My glass was ordered and was in when they promised. Ricky and Johnny B were very prompt, even waiting a few minutes for me to get my kids to school. They were professional and polite! I highly recommend Dependable Glass for your window replacement needs!

It believe I was bait and switched with the height of the glass I requested. The water literally ricochets off the person showering and covers the bathroom. The install date was pushed back because they only have one supplier who provides the shower I ordered and the owner had a chance to make things right but charged me the full amount anyway. Not recommended

A good company that cares about their customers and values our time.
Stephen promptly responded to my quote request from Yelp.
An appointment was scheduled, he called when he was on his way, arrived on time, took measurements, gave me the quote, took my deposit, and placed the glass order that same day!
The glass arrived and was installed within the promised timeframe (7-10 days).
The installers arrived within the scheduled time slot and were polite and efficient.
Our only complaints are that the installers didn't call when they were on their way as promised (which is very important to us because we have several large dogs that need to be contained first), and they left some silicone smudges on the glass (which was a little difficult to remove).
Despite the minor inconveniences, we would use this company again in the future.

Frameless shower door started to sag.  I thought it might be a failed hinge but it was gaskets that needed replacement.  CJ came out and assessed the problem, a repair quote was provided, and replacement was completed shortly thereafter.  Masks were worn and the shower door was left spotless and completely repaired.  Great customer service the entire way.  Thanks to a great service provider.

needed a new glass shower door for a bathroom remodel. These guys did a great job. They showed up on time to give me a quote, and explained  everything clearly. I bid three companies, they were the middle bid, but after talking with them I felt they really knew their stuff. The installers were courteous and neat and did a fantastic job. Highly recommend.

Can't say enough about C.J., James & Ricky from Dependable Glass.  We were having an issue with our Glass Slider and the were honest friendly, nice, did a great job and came in UNDER their original quote.
We are already having them give us a quote for a separate issue with a different window.  Thank you!

Excellent job of cutting glass to fit a window and a great price!  Thank you!

We decided to change our mirrored closet doors (with the shiny brass trim) and were extremely happy with Dependable Glass. Stephen was very responsive, polite and professional. We got a great price and more importantly the installation was perfect. Would definitely recommend and use them again. Thanks!

I was looking to put a custom sliding shower door. I called Dependable Glass. I am so happy I did. They were very professional from start to end. Kristen was very nice and answered all my questions to help me make my decision on type of shower glass door I wanted. The installers that came Rich and Shane were very professional. Rich called to let me know his time frame on arrival. He was very pleasant answering my questions and also was very courteous asking me how tight or loose I wanted my door to glide so he could adjust it accordingly. They not only did a great job installing but they left my bathroom very clean with no mess. I will be using Dependable Glass for all my future glass needs. Thank you Dependable Glass Team :)

I needed a glass panel replaced in a sliding door and these guys were awesome. Great pricing, super friendly all around from the scheduler to the technician, and the repair looks great. Would definitely use them again and am going to recommend them to others!

Let me start by saying that I messaged them on Yelp asking if they could send someone out to look at a window in our house and the owner Stephen messaged me back within a day. I was able to schedule for someone to come out to take measurements and see what exactly we were going to need done. Jason came out, took the measurements and was awesome at explaining things to us. He never tried to over sell us on anything. Actually, his exact words were....I'm not going to try to sell you anything you don't need. He was super honest and friendly. We ended up needing the glass replaced in our window, due to the seal being bad. Also, it was a better price then 2 other companies had given us. We just had the window installed this morning and the men who installed it did a great job. I would definitely use this company again and recommend them to anyone! :)

Elvis did a great job replacing a broken glass window in our daughters bedroom! He was communicative and respectful! Will definitely be using him again! Thanks dependable glass!

We had Elvis from Dependable Glass come and fix our window and both Elvis and Dependable were great to work with.  Elvis came to check out the window, gave us an estimate, ordered the parts and within a day Dependable called us with a follow-up.  Elvis came back, arrived 10 minutes early and did a great job fixing our window.  We highly recommend Dependable Glass in Phoenix.

Dependable Glass got back to me within minutes of me posting a request for a quote. They worked with me to schedule an appointment and quoted 261.47. Then when they did the job, charged me only 236.47. They left me a Lasting Impression, They earned my business.

Quick. Punctual. Quoted right away. Would use them again. Give them a try soon
Not much else to say but wanting this to post and keeps making me write more. Ha

Steve and his team were total professionals, honest, fairly priced, and did a really thorough job in removing and replacing our shower glass post-remodel.  
Working with the subcontractors throughout this remodel process has been utterly frustrating, but the guys from Dependable Glass were the one truly bright spot in the process. You will be in good hands if you choose to work with them.

We had Shane and Javier remove 2 large bathroom mirrors (the kind new home builders install), since we plan to place smaller, individually framed mirrors for our double sinks. Shane and Javier arrived on time, worked quickly and efficiently, and got the job done well. The pricing was very fair compared to other companies. I will definitely recommend to others looking to have a similar job done.

The installers came out and installed my window today. My experience from start to finish has been great. Kristen was so helpful, kind and considerate. The installers were great. They got the replacement glass installed effortlessly and cleaned up after themselves. Left the area better than they found it. Thanks Dependable glass!

Highly Recommended !!!  One-time ... Installed a Frameless Glass Shower ... Professional Installation at a Good Price ...As the name saysDependable

Had a cabinet installed. Every step with Dependable Glass from the quote request to the install was perfect. Thank you to John E. (Elvis) for all the amazing help and flawless installation.

I needed a 111 x 41 in glass top for my table. Dependable Glass answered all my concerns and questions about what kind of glass I needed.
Delivered to my house and set up. All within 2 days.
That was a nice surprise. Very nice gentleman!!
Thank you Dependable Glass! My table looks great.

Ricky and CJ are great. Job expedited perfectly and quickly. Highly recommend

We had a sliding glass door panel replaced this morning. The technicians were super friendly and moved quickly and efficiently. Steve set up an appointment time for me and was able to give me exact pricing for the project ahead of time so I knew what to expect. The glass was priced competitively and we are happy with the results. We will recommend Dependable Glass to anyone who asks. Thanks guys!

Steve did a wonderful job on my new bathroom mirrors!! He had the best quote by far, called me back, & made the mirrors quickly over the Christmas/ New year holiday! One of the best parts of our bathroom remodel. ( Also nice to see him working with his Dad). I will call him again if I need glass, mirrors......

Great experience  in window replacement. Dependable and got the job done quickly. We will definitely use them again!