Best Commercial Services in Detroit MI

Doug Brock and his crew are top notch.    Doug took time out of his busy day to check out a leaky pipe in my basement. Was upfront and honest about work that needed to be preformed. Sent his crew out within a day to do hours going hours of work.    At a fabulous price.  Brock mechanical is and will be the only plumbing contractors that I will ever have touch my properties.   Honest, dependable, affordable.  Not my first dealing w them. surly will not be my last!   If I can give 10 stars I would!!

I have been buying properties for 17 years and Michael accomplished what few other plumbers will even attempt. he was referred to me from a friend in common and went and looked at my clogged drain the same day. I had six inches of water in the basement AND my stairs to the basement collapsed from the previous plumber who attempted it and broke them with his heavy equipment. Mike went the same day, got his equipment down there and worked on the drain until he got it freed up. excellent communication. great pricing and incredible service. thanks Mike. I appreciate the excellent service.

Update to past review.  Different employee came and we did decide to replace the unit.  New employee was very respectful and did a good job.  Still I would say that follow up from office (no calls ever responded) is poor.  Good technician on site though.

One of our bathroom sinks had a valve leak. Ww tried to fix it, but ended up making it worse. We went through yelp and waterwork contacted us promptly. The plumber, Mark showed up within an hour. He explained the situation and then resolved it in less than an hour. Very professional and we will use them again.

Responded to my call right away and were over an hour later fixing my issue. Very professional and did a great job.

Our toilets in our house seemed to be communicating with each other (i.e., one flush caused a splash in the other), and caused a gurgle in the kitchen sink.  Nelson Brother's assured me that it was the main sewer line, and had the guy out to snake it (service charge about $150).  When the problem wasn't fixed, they returned and after looking around, diagnosed it as a venting issue.  The plumber told me that although it wasn't an emergency, per se, that I should have someone come out, onto the roof, and clean out the main vent (service charge about $100).  I waited a month or so, and then scheduled the service.  

Today, I left work early to meet the guy to have the problem fixed.  He arrived, looked at the issue, and promptly told me that my venting issues aren't that big of a deal, and that I really didn't need to spend the money on having the problem fixed.  Also, should the vent become completely blocked, that really wasn't a big deal either.  

Oh, but by the way, I still needed to spend $100 for him to stand in my living room for 10 minutes.  And, oh, by the way, if you do decide to have the vent cleaned out, *if it does become necessary,* we wont apply it to a future service.  Are you KIDDING me? I understand that plumbers need to be paid, but not applying it to the potential future service, *should it need to be done,* is just a bad business model.  

Not to mention the bait and switch--have a plumber recommend a service that actually does not need to be done, just to have another plumber show up and tell you that, but still require a service charge.  

All he had to say was, I was just trying to be up front (as if being upfront about how you are ripping me off is OK) and sorry about the mix-up (well, YOUR mix-up just cost me MY money).  ZERO accommodations.

Basically, this company ripped me out of $100 today.

Last time I will use this company.

Timely installation at a fair price.  

I wanted a new water heater.  They came by the next day and took care of it quickly and for less than the two other quotes I got.  They replaced my water main valve quickly, and when a small leak came up, they responded within the hour.  

Mitch is highly available and gets issues resolved quickly.  Sometimes not actively responsive (e.g., you might call and they'll get your message, but never respond to you unless they're ready to schedule something), particularly if you call the office number.

Great service overall, highly recommended.

It saddens me to be giving this company a 2-star rating.  This was my experience.

I needed an electrician to remove a wall fan, venting my kitchen to the outside.  I yelped an electrician, and got 5 added quotes from Yelp.  Darin, the owner of Burton HVAC, was the very first response, and he gave me a low-ball quote of $85 fixed rate.

Well, they weren't rated on yelp, and had zero reviews.  Their page said they had been in business for 19 years, and had electricians on staff, among others, so I decided to try googling the company to see if I could find anything else out about them.  They had 5 5-star ratings on google.  This being said, I assumed they were trying to increase their presence on yelp, by taking a loss on a few projects in order to get some 5-star reviews here.  So, I decided to give them a try.

I called the number given in Darin's response, only to be met with Hello.  It took me aback, and I had to ask twice if I was reaching Burton HVAC.  I was, and Darin said he could come straight over!  Unfortunately, it was a Wednesday or Thursday when I called, and I told him I would not be available until the following week.  He could choose his date and time to visit, but it couldn't be Monday.  Darin told me Tuesday at 1pm would work for him, so I put his visit on my calendar.  He also asked me to text him my name, address, and the time and date of the appointment so he could add it to his calendar later.

On Monday, I received an invoice via text for the services he was going to provide.  I've never been billed before meeting the service provider before.  And on Tuesday at 11:47am, I received a text message saying that my appointment at 1pm was 'coming up'.

At 1pm, my son took our dog and left the house for an hour trying to get him out of the way during the service call.  No one had arrived at that point.  At 2pm, my son came home from lunch with our dog, and was surprised to see the fan still in the wall.  I had not received a phone call or any communication from Burton HVAC at this point.

I texted Darin and said Weren't you supposed to be at my house at 1pm today?  His response was Yes I was sending a technician your way and he should have been there at 1:00, let me see what's going on.

Darin called me 10 minutes later to tell me his technician was working on a job that was running over, and he still needed to do another job after that before he could see me!  He then stated that he would just come over himself to do the work.  I said that would be fine, and then he told me that it would be another 2 to 4 hours before he could make it to my house.  I clarified with him that it meant he would be arriving at my house sometime between 4pm and 6pm.  Darin then asked if I would like to be kept in the loop, and I told him Yes!  Please let me know what is going on.

Well, 4pm came and went, 5pm came and went, and 6pm came and went, and STILL no contact from Darin or anyone at Burton HVAC.

At 6:24pm Darin texted.  It read Okay if it's not too late I'll be heading your way.  That will put me there at about 7:30

My husband was home, and was definitely not happy with the way things were going, but at that point I just wanted the work done.  I was not confident that the guy would be able to be on time on any other day, and I didn't want to waste another 7 or 8 hours waiting again, so I told him We'll be here.  And he responded with On my way!

Well, as you can guess, 7:30pm came and went without word from Darin.  At 8:04pm, Darin texted I'm about 5 minutes away.  He arrived by about 8:15pm... for a 1pm appointment.

Darin and his co-worker were very nice.  They were obviously having a long day, but still trying to do the best job they could.  I realized after they arrived that (I'm 99.9% sure) neither one of them were electricians.

They worked really hard to remove the fan from the wall of my house.  It was in there good.  Then, they just cut and capped the live electrical wires and dropped them in the wall of my house!  An electrician would have known that doing that is a violation of building codes.  My husband knew it, but at the time, I did not.

Anyway, the two gentlemen both worked hard while at my house.  The fan is removed.  They even put a towel in the hole and taped a bag over the opening to keep bugs, etc. out until we can have the gap sealed properly.

After they left, I returned a microwave cart to the area below the fan, and plugged it into the electrical receptacle there.  After their visit, there is now no power to that receptacle.  We now need to have another electrician come out to properly remove the electrical wires in the wall and fix the outlet for our microwave.

I feel Darin bit off more than he could chew with my job.  He needed to send an electrician & if one wasn't available, he should have rescheduled.  Or perhaps he should have never quoted my job in the first place.

I called on Sunday nite, Micheal pick up took my info and said there is diagnostic
/service fee of $39.95. He said the person doing the estimate will call between 10a-12p for the next day. I was waiting for the call but I  never receive one by noon so called again. Michael  said he would call me back since he needed to contact the plumber on his eta. A few minutes pass by then I get a call saying he is running late by 30 minutes. I rush home to get thing ready. Just to find out that it was later then expected and the plumber called saying on what street he was on.  The van was not marked and Brandon politely introduce himself. I showed him where the rusted out sewage pipe is leaking from that need replacing. He wanted to see the upstairs bathroom and attic space to figure out an accurate estimate to give. I had to remove a couple stuff in the attic since he wanted to see and he offered to help.He wasn't able to see still because the paneling in the attic. Through out this Brandon was very talkative. 15 minutes to look over plumbing.  Took about 45 min to get it written out since he gave three estimates and said he would give me  a deal. All in all it was informative but the pipe I need replace was in a tight spot and  he mention that they weren't responsible if something else gets damaged. I was like mmm. So I paid the diagnostic fee.

Armstrong plumbing came out to fix a busted sewer pipe.  The job took much longer than projected, however, they worked hard and go the job done.  I would highly recommend them.
I appreciate the professionalism they brought to the job.  They cleaned up after themselves and I think they went above and beyond to do the job correctly and get it done.
I would trust them to help with any plumbing/sewage problem.

These guys are great!  The admin in the office was very pleasant on the phone and got one of their guys out to me same day.  i had thought I had needed a new motor on my jetted tub but turns out the jets were just clogged.  they cleaned them out, got it all working again and only charged me their $75 fee to come out.  Very nice, clean and professional.  Would highly recommend

This review is based solely on customer service and professionalism of technician and ownership. Our sanitary line was blocked. Technician found blockage and asked to speak to my wife so he could educate her on what it was. I told him she did not want to speak to him and it was not necessary as we understood the blockage was due to tampons. He took it upon himself, when he saw her, to shame her in front of me for flushing tampons, or as he called them sewer rats. He then proceeded to tell my wife it's sad that I have to come out here while you waste your husbands money. This was incredibly unprofessional and a highly misogynistic comment. I received a call back from someone within the company that day, Labor Day, concerning our complaint. The person that called sounded sincere in their apology and stated that they were absolutely appalled by what had happened. This person was unable to assist us though and stated they would let the owner know and he would surely take time to call us and resolve this issue. I did not receive a call from the owner, instead I received a call from the plumber? Not sure why the owner did not call, but I was able to get the owner on the phone via the plumber. I spoke with the owner on the phone and he could not have been more dismissive of our concerns. All he said was that he had known the plumber for 15 years and he does not have a bad bone in his body. He, plumber, was only trying to educate us as if we did not understand. The owner failed to understand the root of the issue was the technician telling my wife that she was wasting my money, eluding to his assumption she does not draw an income along with speaking to my wife on the issue when I asked him not too. In the end, the owner refused to admit any wrong doing, stating that I, myself, surely must have said one thing in my past that I regretted.

Update: Owner called back, we discussed and came to a mutual resolution.

Our  Water heater shut down and since it was under warranty, the manufacturer suggested this company. Mike.D did a great job, knew what he was doing and completed the job in 30 min. I would definitely recommend them to my friends and family. Thanks guys.

I've worked with them a couple of times. I was totally happy with the communication, the work and the pricing. Definitely will be my first choice for any plumbing work I have.

My water filtration system filter casing cracked suddenly and made a mess in my basement. I had to turn off my water and I called Steve in a panic. He was able to fit me in even though he was busy and fixed the problem quickly. He's my new hero!
I highly recommend Steve!!

Came right out on a Saturday when I called. Was able to get a job completed right before a Holiday. Stephen was professional, courteous and prompt. I appreciated doing business with him. Definitely recommend.

Hoover fixed my plumbing problem. My complaint is with their business practices. I noticed an online offer for any drain cleared for $89. I called and was told the offer only applied to drains cleared on the main floor, not the basement. Their guy showed up and, sure enough, he snaked the drain from below my kitchen sink on the main floor. I mentioned the $89 offer and he said it only applies to clogs within 5 feet of the sink. In actuality, I believe the clog was within 5 feet of the sink, but how could I prove that? I'm guessing nobody has ever gotten to use that $89 offer. In the end, I paid $200 for a 15-minute job that I believe should have cost me $89. I won't get fooled again.

Does not seem like the person who answered the call is interested in coming out to do the work if it's after 5.

Had mr rooter repair main drain line under foundation of house on main line going out to street after they completed the job every time it rained water came into the basement like a running hose. Contacted them and they were very rude but scheduled many appointments to repair it but never showed up. They finally quit responding to our calls this forced us to make the repairs at our expense to protect the property. They took our money and we never got any compensation for the damages they caused. I will never use them again. Very unprofessional and rude.