Brock Mechanical Plumbing Contractor

Doug Brock and his crew are top notch.    Doug took time out of his busy day to check out a leaky pipe in my basement. Was upfront and honest about work that needed to be preformed. Sent his crew out within a day to do hours going hours of work.    At a fabulous price.  Brock mechanical is and will be the only plumbing contractors that I will ever have touch my properties.   Honest, dependable, affordable.  Not my first dealing w them. surly will not be my last!   If I can give 10 stars I would!!

We are so pleased to have been referred to Doug & BROCK MECHANICAL (a special thanks to Meg in Brighton)! On a cold Sunday evening our H2O tank finally gave up it's proverbial ghost. I called Doug & he rearranged their schedule to arrive the very next morning with a new high efficiency unit! Ken Jackson completely replaced the Bradford White tank in under 3 hours! Now you tell me where the heck you can top that level of service in today's world.

Unfortunately our water heater decided it wanted to wash our basement floor more than it wanted to wash us this past weekend. After striking out trying to find a company to help us out, we luckily heard about Brock Mechanical from a local Facebook group. My wife called the company and immediately spoke to Douglas who is the owner. He was very engaged, seemed genuinely interested in understanding the situation, took his time, and went out of his way to fit in a late-afternoon visit from one of his team.

We had Ken out a few hours later, fitting us into his schedule to review the situation first hand, performed some diagnostic work (e.g. water softener settings; water hardness test) to check if there may have been a conflating issue that would cause the heater to fail. On the spot he was able to give me a quote for a replacement installation with the company sorting out the warranty claim for us. He coordinated that for the very next morning.

Yesterday we had Kyle out bright and early to take care of the installation. He was also great to interact with, kept the house clean, communicated a lot of details about the work so I knew what was going on, and identified a number of less-than-ideal (bordering on dangerous) issues from the prior heater installation that was done by another company. He remediated all of those issues and the quality was very apparent versus what I had before this team.

Even with these two visits, extra quality improvements, and ~24 hour turnaround end-to-end, the final bill came in UNDER the already reasonable quote. I think it's impossible to nail every job perfectly, but it's important that you work with a company who wants to provide that level of service every time they take on work. My sense is that this tight-nit team understands how to take care of people, have real pride in their work, and appreciate your business. They spoke to each other often to sync up on ideas/concerns/get feedback; they clearly trust each other and know that using their collective knowledge is always better than trying to be right alone.

While I hope to have less emergent problems in the future, I at least know who is getting my phone call and money for any plumbing needs from now on. Thanks guys, we appreciate your time, expertise, and customer service!

Had a plumbing emergency and Kyle and Ken both responded. Not only did they resolve the issue they were fantastic to deal with. Both professional and knowledgeable. These two guys did great work and Brock Mechanical is fortunate to have them. Nice job!!

I put a pin hole in a gas line to our dryer (it had a separate shutoff valve, so it wasn't an emergency).. I called and talked to Doug, and he said he'd have Kyle out first thing the next morning. He was on time, with the part he needed to fix it, and 30 minutes later he was finished. Great service and extremely friendly. Would highly recommend! Thanks!

Our kitchen drain deep behind a wall had backed up and was leaking dirty water in our basement.  This was only a week from Thanksgiving which we were hosting.  Needlessly to say we were freaked out.  To make matters worse very few plumbers were available.  We called around and were referred to Brock Mechanical.  They sent Ken  Jackson out to us the same day we called, while other plumbers were telling us they weren't available until after Thanksgiving.  Ken assessed the situation and came up with a elegant solution which avoid tearing up walls right before the big holiday.  As promised he came back two days later and implemented the elegant solution in a matter of a few hours.  He went above and beyond the job he was requested to do, by noticing our kitchen faucet was running slow and cleaned it out as best he could.  They charged us a reasonable amount and I don't have to repair a torn up wall right before Thanksgiving.  I can't recommend Brock Mechanical enough for all plumbing needs.

Called Doug Brock to come take a look at my water heater that wouldn't power on.  He was booked for the next 3 days so instead offered to help trouble shoot over the phone! He asked us to text him photos of the model and walked us through some basic trouble shooting and was able to help us fix the problem!   His helpfulness, honesty and great customer service not only saved us money but earned our trust for all future plumbing needs!  Thanks so much!!

Reached out on Yelp for a quote on a new sump pump
The job included re plumbing the line to the outside
Doug got back to me within the hour on Yelp and we had a conversation about the job that morning
Out of the people that quoted he seemed to be the most reasonable and knowledgeable so I selected them to do the job
Ken came out the day he was scheduled- a little late but called ahead to let me know
Professional on site, careful and clean
Great installation -
Will consider them for future work: can recommend

Every quote that was given was far below what he finally charged and we are still not 100% happy with the service.

Doug reached out immediately and I was able to get Ken to come over within the next few days.  Had a leak in the tub faucet.  Ken came and replace the parts.  No more leaks. Kind, respectful, Very nice work. Highly recommended!

Our hot water tank started to leak on a Tuesday and Brock Mechanical was out on Thursday with a new tank and ready to install. Doug provided an estimate over the phone and Ken did a fantastic job on the install! He explained everything about the install before he started, showed us the sediment that had built up in the old unit and how to prevent it in the new tank to increase its life, and removed the old unit which was extremely heavy. He cleaned up prior to leaving and completing the invoice was a snap. I would highly recommend Brock Mechanical.

I called about my clogged toilet on a Thursday afternoon, the next morning Ken came out to take a look at it. He was very friendly and very professional. He fixed my toilet with no problem. Told me to look at it, and kept flushing it to make sure the pipes and toilet was clear of any foreign objects, and working properly. The price was very reasonable. Thank you so much for all of your help. I will definitely use this company again, and refer to my neighbors and friends.

The response time to our request was quick. The team showed up at the scheduled time. Communication was great. The job was done well for the quoted price. The additional problem we didn't know we had was identified and repaired well, in the time the Brock team committed to and at a fair price.