A & E Anytime Plumbing

I am not a big fan of leaving message but I did and A&E Pluming promptly called back.  My call was returned promptly.  They say 24 hrs service and I guess they mean it.  They came out on the same day of my call, a Saturday at that, and got the job done.  Ben looked over the job and got right to it.  I was concerned that there would be slow dragging of the feet since it was billed by the hour but not at all, nice and steady work.  I am impressed with the work and professionalism.  Our change to a gas stove from an electric stove is complete and we are ready to rock. It is nice to go back to gas after so many years of electric.  Thanks A&E, well done!

Terrible service and unprofessional. I recommend you check the owners (David Pfalz) history of this company before hiring them.

Came right out on a Saturday when I called. Was able to get a job completed right before a Holiday. Stephen was professional, courteous and prompt. I appreciated doing business with him. Definitely recommend.

If you see one of their trucks on the road, get out of its way.  Most likely looking at his phone and not paying attention to the road.  What a joke.

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Not a good company at all.  They charged us $950 and did NOTHING then wanted over $4000 for the real fix.  I paid someone else $1000 to fix it right.   The only plus was that they actually showed up.

asked for a quote in an email to avoid service call charge and asked them to email me price. They emailed me a reasonable price quickly and were out in a couple of days to fix a leaky shower drain. They found it didn't need replacing, just re sealing and tightening. Charged much less than the quoted job.  To do the quoted job they wanted $250, 2 other plumbers quoted me $400. First plumber I have ever used that I would call again

I LOVE Anytime Plumbing.  Our plumbing problems always seem to occur on the weekend or holiday, and we've had several non-emergency blockages in the last few months.  They have always come out the same day, or the next day if I called and did the job.  They evaluated why we were having so many blockages by running a camera down our main line, and recommended hydro-washing due to excessive buildup and lots of eggshells that didn't make it out to our septic tank. (We've lived here 38 years and never had the pipes hydro-washed)  We had that done, and encountered another blockage  later in the month. They came out within hours, snaked it and they didn't charge me for clearing that one - they also used the camera again to discover that part of the pipe in the main line had deterioriated.  We're waiting before we have that taken care of, but they agreed to credit us the full cost of the hydrowashing when we finally get that done. The technicians are always polite and take the time to explain the problem and make suggestions to prevent future problems.  Highly recommend them!

If I could leave a negative star rating, I would. When we had a flood in our basement, we called this company and were told that the clean up cost would start at $450--after the plumber started working our quote went up to $2500. Yikes! Now we get that people have different plumbing needs and different sized basements, and therefore pricing is going to vary, but $2500 isn't even sort of close to $450; a more accurate picture of what it generally costs would have been nice.  My mother called the company back to get clarification on why there was such a difference in price, and the woman she spoke to was exceedingly, unnecessarily rude, saying that she'd told my mom that $450 would just be a starting point, and actually started yelling at my mother.  Completely unacceptable.  Bottom line: they were not as clear as they should have been with the pricing, and their attitudes/treatment of us only made this process that much more unpleasant and stressful.

Dear A&E Anytime Plumbing,

If you don't have the wherewithal, the understanding, heck, the customer service skills, to deal with people when they're going through a stressful experience, when they're being told that a majority of their items will have to be thrown out, then you're in the wrong business.  Please get better training for your employees, or maybe just some new employees.

We called Anytime plumbing and they came out the same day. Sam fixed the problem right away. Very professional and nice. He gave us advice on how to prevent the problem from happening again.
We will definitely call anytime plumbing and ask for Sam next time.

The short story is DO NOT USE THIS COMPANY. The long story is as follows.

In mid-March, I noticed a leak in one of my bathrooms as well as an issue with the hot water in a different bathroom. After trying a few things myself, I was pressed for time and contacted Anytime Plumbing to come to my house in Southfield. My technician was John G and he seemed to be a pretty nice guy, although I questioned his assessments.  

He started with the hot water issue in the back bathroom. The shower would get warm-ish at best. There would be one burst of hot water and then showering would be absolutely miserable.
John decided that a part had gone bad inside the on-off/warm-cold handle in my shower. He didn't have the part, so he went somewhere to get it, came back, and installed it. No hot water. His assessment was that I needed a new hot water heater because my current hot water heater runs out of water fast. That's a quote from my receipt. I had an instant hot water heater. There was no reservoir full of water to run out. Still, I agreed that the water heater was failing. My belief all along was that the water heater needed replacing, but John wanted to try this other part. He tried and it didn't work. That happens sometimes, so we went to the next issue.

Moving on to the leaking bathroom. John came in and decided he knew the leak was coming from a knob on my old jacuzzi tub that controlled the jets. Now, this knob was located in an area that was hit by water when both the bath spout and the shower head were on. However, the leak happened only when the shower head was on. I addressed this concern with John--why would this be the leaking area when two sources of water hit it and only one led to leaking? His idea was that the water pressure was harder from the shower head than from the spout. I disagreed, but I let him do his thing because he's the plumber and I'm not. Anyway, based on the location of the knob, he had to cut a hole in the bedroom wall on the other side of the tub for access. Not a big deal to me. He needed to be able to visualize the plumbing. So he started chiseling at my wall and then decided he didn't like that location. Then he measured the area he wanted to cut and marked it all out with a pencil (I will clean this off the wall when I'm done, he said). He cut a 7x7 hole in my wall and believed he identified the leak. He put some lock-tight around the knob, slapped an access panel in the hole, and called the job complete. We couldn't confirm the leak was resolved for 24 hours because it needed time to set.

Guess what the charge was--$425. Yup, I paid $425 to have a new access panel cut into my wall, a $95 part replaced that didn't need replacing, and some lock-tight squeezed around a knob. Not to mention the access panel wall also had a nice quarter-sized hole randomly in the middle where he initially started chiseling as well as pencil marks everywhere like a toddler had been playing. John G never did clean it off as he said he would and now I have drywall work to do. I also paid for the part for the shower that I didn't need and the time it took him to go get the part [that I didn't need]. Had I known I'd be paying for the part even if it didn't work OR the time it took him to drive and get it, I never would have let him do it. When I inspected the shower as he left, the part was actually installed incorrectly--so you couldn't even adjust the heat to the hotter setting! It was on the coldest setting when he tested to see if the new part brought hotter water! Worse yet, the leak continued 24 hours later when I tested it. John G did say I could call and have him come back if it continued to leak, but there was no way I was letting him back into my house. So, for $425 to address a leak and cold water, I was left with a leak and cold water.

On a positive note, John G did quote me $1,100 for a new hot water heater installation. That's a fair price. Still, $425 is nearly half that and this company was not getting any further business from me. They shouldn't get yours either.