Description

Whether it's a leaky bathroom faucet or a complete repiping project, Mitch the Plumber has the expertise to handle all residential plumbing projects. Mitch the Plumber is completely licensed and insured for all residential plumbing applications. All residential plumbing problems will be quickly diagnosed and you will be given a free estimate to the cost of repair. Most services can actually be completed the same day. We don't want to waste your valuable time or money. Mitch The Plumber Can Handle any Plumbing Job: Hot Water Heaters Tankless Hot Water Systems Faucets Sinks Toilets Garbage Disposals Shower Heads Jacuzzi Tubs Jetted Spas Sump Pumps Water & Sewer Lines Repiping in Just One Day! Residential/Commercial Plumbing Drain Cleaning Excavating Sewer & Water Lines Fixture Repair & Replacement

HISTORY

Established in 1979.
Mitch the Plumber is proud to be a locally owned & operated plumbing business serving all of Washtenaw County since 1979. We stress customer service and know customer retention and referrals come only by providing outstanding service at competitive prices. You will find all that and more from the plumbing services of Mitch the Plumber. We strive to make you plumbing issues a priority and offer same day service. All of our plumbers are licensed and insured, guaranteeing the work will be done right the first time. In Ann Arbor, Ypsilanti, and all of Washtenaw County, Make Mitch the Plumber your first call for all your plumbing needs.

ABOUT BUSINESS OWNER

For 30 years Mitch the Plumber has provided residential plumbing & commercial plumbing services to Ann Arbor, Saline, Ypsilanti, and then rest of Washtenaw County. Mitch the Plumber employs a staff of experienced, licensed, and insured plumbers to solve any plumbing issue. We can handle all plumbing jobs no matter how big or how small. Our goal is to provide same day service for any plumbing issue at home or at the business. For the personal service and the right advice give Mitch the Plumber a call today.

Reviews

Sean A.

5/22/2023

Called Mitch the Plumber on a Sunday evening to schedule an appointment for a leaky toilet. Alex setup a next day appointment and on Monday, Mike and Keaton showed up - they were very polite, knowledgeable and addressed the issue within minutes. Highly recommend them!

Warren W.

6/13/2022

We had an exceptional experience with MItch the Plumber. The company accommodated a next day appointment and sent Bob, who arrived on time, understood our problem and fixed our leaky shower valve. Bob was pleasant and efficient. And the price was reasonable. Overall, this was as good an experience as one can ever expect...we'll use the company the next time we have a plumbing issue.

Mark M.

06/08/2021 12:00:00 SA

Called this company and a female answered and I told her my problem and she gave me a between 11am-1pm appointment and said the plumber would call before he came. No one called or ever showed up and I called the office and left a voicemail and called one more time and got the voicemail once again and I never heard from them again.

Kevin L.

10/07/2017 12:00:00 SA

Timely installation at a fair price.

I wanted a new water heater. They came by the next day and took care of it quickly and for less than the two other quotes I got. They replaced my water main valve quickly, and when a small leak came up, they responded within the hour.

Mitch is highly available and gets issues resolved quickly. Sometimes not actively responsive (e.g., you might call and they'll get your message, but never respond to you unless they're ready to schedule something), particularly if you call the office number.

Great service overall, highly recommended.

Mark M.

06/07/2021 12:00:00 SA

Carol B.

5/15/2020

Fabulous from start to finish! Backed-up bathroom sink. Bc of pandemic, Tried unsuccessfully a few ways of fixing it myself.

Called, and first amazing thing, a human being answered! Second, it was actually Mitch himself. Third, they scheduled someone to come to the house around noon the next day, today. Fourth, He arrived precisely at 12 o'clock noon! Within 15 minutes he had not only fixed it, but had shown me how to handle it in the future. Very reasonable rate, within those 15 minutes he had cleaned up, I had paid and he had gone. Absolutely recommend this excellent and local family business!

Adam D.

5/20/2019

Can't recommend. I called with 3 problems. 1. Tub spout needs replaced. 2. Bathroom sink faucet handle needs repaired (water won't shut off). 3. An entire bathroom has very low water pressure.

The good notes first. They called back immediately on Friday afternoon and got me on the schedule for the following Monday. Very quick. Plumber showed up on time, but he did not seem to appreciate pleasantries. But ok, that's fine, just fix my plumbing and we'll be good.

1. Showed him the tub spout, he looked at it for 5 seconds and said I can't do that, I'm 70 years old, semi-retired, and have had several operations on my hand and shoulder. OK, let's look at number 2.

2. Showed him the bathroom faucet handle. He said what kind of faucet is that? (It's a standard bathroom sink faucet from a big box store, nothing exotic here, Delta or Moen or something undoubtedly). Looked at it for a moment and declared he doesn't have the parts for it and can't tell what brand it is but it probably came from Lowe's or Home Depot.

At this point I realized he wouldn't possibly be up for tackling an entire bathroom with no water pressure so we mutually agreed I should look to have my very basic plumbing needs met elsewhere.

If you need something very simple done quickly, they *might* be able to help you. But when they opt out of a standard tub spout and bathroom faucet repair, it's hard to say what they *would* be up for.

I'm not crazy about leaving bad reviews but I just had to warn you on this one.

Brett S.

7/28/2017

Had Mitch and his crew in earlier this week and they did great work for a reasonable price. First crew member showed up and assessed what he would need and his co-worker was waiting for his call to quickly get the material and head over. I've gotten screwed before by one-man crews charging me an hourly rate for them to go to Home Depot shopping for what they would need.

Mitch was also able to give input on what else could get fixed with the plumbing and gave me a quote but was not high-pressure on needing to get it done, which is always appreciated.

Cee G.

6/15/2019

Reading the reviews here, it seems that people are saying that Mitch The Plumber does great work but there are problems with communication.

That was our experience. The two plumbers who did the work were amazing, working really hard and efficiently with no chitchat and perfect results, at a cost that didn't seem out of line. That's why they get five stars from me.

However the original phone call got a little garbled and the plumber who first arrived hadn't been given complete information (he had been told one job when there were two). He called for help, so it all got done.

My strong suggestion is --- don't rely on a phone call if you talk to Mitch himself (I think the answering service is okay). Follow up with a complete and specific email. I think you'll be pleased.

Liz A.

3/22/2019

Fast, outstanding service. Very professional. Quick call back and fast to come out and fix my clogged sink and drains. Reasonably priced.

Geoff C.

5/24/2019

Great response time and the price was very fair. I will be calling the next time I need a plumber.

Jason C.

08/11/2012 12:00:00 SA

Needed to replace our battery operated backup pump system (which died some months ago) and after googling around, found their information... call them up, asked them how much the water based back-up system would cost, got the estimate and made the schedule.

The plumbers came out, started working on the back-up and they noticed the old sump pump wasn't working properly, so had them replace the primary as well... unfortunately, on the water back-up system they were missing a part, so for this visit, they replaced my primary, they came back five days later and installed the back-up system... during the whole time, they were very professional, informed me of all the things they were doing and showed me how the new system worked.

Now, I don't have to worry when it rains... I used to go downstairs whenever it rained, but no more!

C. W.

01/07/2015 12:00:00 SA

Another Ann Arbor plumber referred Mitch and his business. Our business called once and left a voicemail (in fairness, it was on New Year's day--- fully expected to leave a voicemail).

On Friday, we called back again, and spoke to a person. This person promised to have a plumbing technician call us from the road and schedule an appointment to service our business' bathrooms.

Never received a call back. Nothing. We had to call and give the business to another plumber in town, who not only called us back, but scheduled an appointment and showed up promptly.

Seems a shame that this business could not just call and say they were too busy to take our work.

Sean M.

11/18/2014

Mitch is a busy guy and may be tough to get a hold of, but I have nothing but great things to say.

He came out free of charge on *two* separate occasions to inspect a water heater at my rental property in Ann Arbor, and he was able to work with my renters to install a new hot water heater AND install a new faucet that was leaky. I didn't have to purchase the faucet in advance - he took care of everything for me and charged me a fair price.

He was very respectful over the phone and with my renters - they actually told me that he was awesome!

Grateful to have someone like Mitch looking over my home.

Jeff V.

7/19/2017

Mitch the Plumber did a great job putting in a new hot water heater for us. Thanks Bob

T W.

9/30/2012

This review is for Mitch's call back policy....It's poor!!!

I wish I could review his work, but I never got the chance!

After leaving a detailed message during the work day about my non-emergency plumbing issue, I failed to receive a call back.

I'm not sure if my problem was too small/ too big/not worth his time, but the least any contractor can do is return a call and say that they are too busy.

Everybody wants to use thesmall local guy, but if they don't do the simple things like returning messages, I'll just move on to the larger corporate companies!!

BD Traveler R.

11/09/2011 12:00:00 SA

We recently called Mitch the Plumber to discuss diagnosing and repairing a sump pump that was refusing to shut off. Talked to Mitch himself and he was very clear about the possible causes and options and on the range of cost - from $75 for a simple visit and fix to $375 for a new pump with installation and necessary parts. On top of this a $25 off Yelp discount was offered. Scheduling was flexible and they came out the next day to take a look, which we appreciated.

The technician that came out (not Mitch) was knowledgeable and through in his examination of the pump and informing us of our options. As another reviewer noted, he did use coarse language, which I found to be both unnecessary and unprofessional. In the end, we decided it was time for a new pump, which was installed the same day.

The only issue was the invoice. It did not include any details and the write up stated Install new Sump Pump and Check Valve. $375. Including Yelp Coupon -$25. Total $375. I was not home at the time and my wife paid the full $375 amount. Perhaps there was some misunderstanding, as the technician who did the work was not the person I scheduled and approve the costs with. The good news is that when I spoke to Mitch a few days later, he agreed to the understanding we had and we received a check for the $25 in the mail within a few days.

Overall, a good experience for the prompt and knowledgeable service, but I would have preferred not to go back and forth to get the cost to be what was previously agreed. At least the error was corrected quickly and without disagreements.

Linda P.

8/31/2015

Called Mitch this morning in regard to a toilet that was leaking and was told someone would be out to our home around 3:00 pm today (8/31/15). It's after 11:00 pm and not only did no one show up at our home, we didn't even deserve a phone call to say they couldn't make it today. I also called and left a message at approximately 4:45 pm to no avail. This is not the first time we've called Mitch, he's always come out promptly, however, after this experience, it will be the last!!! I guess he's yet to learn your company is only as good as your reputation. My advice to anyone needing a plumber, call someone else.

Molly M.

01/03/2012 12:00:00 SA

I just had a great experience with Craig and Kevin from Mitch the Plumber. They were on time, really friendly, efficient, and gave me a price that I thought was really fair.

They fixed a slow drain, removed an old pipe and installed a new one, ran to the store to retrieve a better fitting tub fixture (since we bought the wrong one!), installed it, and looked at a couple of other issues all for $275. I would definitely refer them to others and use them again!

Jose S.

8/14/2012

Greatly exceeded my expectations!

I spoke to Mitch a few weeks back since I suspected that I'd have to replace my 26 year old water heater sooner than later. We discussed my options and he estimated that it would cost between $750 and $900, depending on what option I selected.

The water heater broke last Thursday night (way sooner than I had hoped!) and i was going away for the weekend, so I called Mitch back on Friday morning, expecting to wait until the following week for a replacement and at a higher cost than the original estimate. Mitch was not available, but Gary, another staff plumber, took my call. He arranged to have his assistant come immediately to begin removing the old unit while he retrieved a new water heater. The new unit was installed within an two heaters. In addition, Gary replaced a feed valve that clearly needed to be replaced and customized the vent in my poorly designed utility room. Total cost was $835, much less than I had feared. I highly recommend Mitch the Plumber.

Katherine P.

9/20/2012

Mitch is extremely nice, competent, and polite. Great rates too! 5 stars!!!

John Y.

1/13/2015

I had two experience with them so far. Once about 5 years ago, a guy came over to fix my sewer line, which was done well. But he said he had to get some part, and let the house, and charged me for his driving time. I had a bitter taste at that time.

Then, I called them recently for water pressure tank replacement, and they promised to call on Monday to come out, but never communicated back to me. It seems that there are quality gaps in different plummers working for Mitch. And it seems that they are either quite busy, or have a lot of turn over in that follow-up communication is weak.

Therefore, it is difficult for me to recommend them for emergent plumbing issues due to their communication issues, and for non-emergent work, it is a bit of risk to have a better plumber to come out.

Marlene R.

6/29/2015

This company was fantastic! They were prompt, courteous, always answered my concerns and phone calls and seemed to be fairly priced. My issues included some water in my basement and Mitch made a special trip to come out to explain the situation to the claims adjuster which made the whole process smooth and easy. I also got some great recommendations from the plumbers for the other work that needed to be done. I will definitely call Mitch the next time I have a plumbing issue and highly recommend him to you!

Marilyn C.

02/10/2018 12:00:00 SA

I called Friday afternoon about 3:45 during a snowstorm and spoke directly to Mitch about a leak under the kitchen sink from a pipe break. He said he could have someone come out within an hour. True to his word, someone (Bob) appeared within an hour and quickly repaired the pipe, also going over what needed to be done there re: replacing pipes and installing new disposal. I also asked about a basement problem with the laundry sink and got the answers I needed. The price was reasonable, they did a good job. Great service when we needed it!

Britty D.

4/24/2012

Timely, affordable service! Usually I hate interacting with strangers working on my home, but this guy was great. I'd recommend them to anyone.

Mary L.

04/08/2015 12:00:00 SA

We had a clogged toilet, and called a few places before finding Mitch. At other places, I either got a voice mail (didn't leave a message), or they were only sending someone out hours from when we called (I called at 9:00 am). Mitch answered the phone himself, and came out within 30 minutes (or not even)! What a lifesaver! We had it fixed within the hour of calling him, and I'm now on my way to another appointment I have for the morning. He's not only fast, but also very friendly as well. Highly recommend him!

Freckles M.

7/25/2014

I called 2 other local plumbers (during business hours), and got voice mails. I left a message at one but didn't get a return call for 5 hours. Mitch answered the phone and came over within the hour. He was able to replace our broken hot water heater within the day, and by the time i got home that afternoon I had hot water! Was very pleased with the prompt service and reasonable price. Would use him again and recommend him to anyone needing a plumber.

Michael K.

9/16/2014

Freakin call people back if you are running a place of business and they are trying to give you theirs. Sheez.

Irene Y.

8/23/2012

Bob was truly wonderful. He repaired my garbage disposal and two toilet tanks, and went out of his way to get the parts that he didn't have to make sure everything was fixed today -- and so I wouldn't have to replace anything that could be fixed. He could not find parking because of major construction on my street, but he didn't give up. He also didn't mind sharing some information about what he was doing, so I even learned something about plumbing today.

It was great to meet someone who in addition to being a real professional, is also kind, thoughtful, and someone I can trust.

Their pricing was also very fair.

A brief side note -- I ran into a few obstacles in the process of making the appointment: (1) I didn't hear back for a few days after I left my first message, (2) The people who answered the phone on the main line were not able to be all that helpful when I called back, regarding the appointment and on the day of when Bob was running late (due to construction and parking problems). When I called Mitch directly though, he was immediately available and explained the situation.

So if you happen to run into a few minor issues with communication -- I think it's worth sticking to this company because their service in the end is excellent.

Trish P.

01/02/2013 12:00:00 SA

Needed to replace the valve for our washer water supply line. After speaking with the answering service, Mitch called me back within an hour and a half of the phone call - while he was finishing up another job. Bob was sent to come to our residence within an hour.
Bob assessed the situation and got right to work. He showed me how to turn off the main water supply and also drained the water from our faucet outside. (It was winter and he was a little worried about our outside pipes.) He answered any questions I had about the work he was doing and even gave me some tips on what to do the next time I encountered a similar situation. He was extremely polite, friendly, and he got the job done quickly. The cost ended up being under the estimate I was given. Bob's service exceeded my expectations and I would definitely recommend him to my neighbors and use Mitch the Plumber again.

Andra B.

9/30/2013

First they cancelled because her hurt his leg - they promised to come the following week at 8:00 a.m. - never showed, never called. I waited a whole week because the review were good. My fault - clearly they were paid reviews because this company is terrible!

Amber K.

05/07/2012 12:00:00 SA

I recently used this company for a plumbing issue we had. The gentleman came out quickly, identified the problem and had a quote for me immediately. We scheduled a return appointment. I got home to a house that looked like nothing had ever happened (a good thing!). He had been in and out, cleaned up after himself, AND charged me 1/2 the quoted price because it hadn't taken him as long to do it as he thought. Wonderful!!

Aaron B.

5/14/2011

We had a clogged drain Friday afternoon, before e big family event. I called Mitch, and 1 and a half hour later, the plumber was in our kitchen snaking the drain. The repair was great, but is was a little expensive - 110$ after the discount for Yelp referral- 25$, be sure to ask for it.

Marge B.

04/07/2014 12:00:00 SA

Its now over 24 hours since calling and getting the answering service. Was told very good about returning calls and would hear back soon. sorry called another plumber and will have problem taken care of.

N K.

6/19/2013

Prompt call back, did a good job on a small, non-emergency job. Reasonable cost. Would hire him again.

Michael H.

07/02/2013 12:00:00 SA

On 7/2/13. Don from Mitch the plumber came out to fix a leak. It was at a difficult area. The city of Ann Arbor had to be called out to shut off the water. This plumbing company has a very good relationship with the city, a very nice city worker came right out to accommodate us. This was very helpful. As soon as the water was shut off Don fixed the problem for Me, at a very reasonable price and the time to fix it was also very fair. I most definitely will call these folks again. Thanks, Don. Mike H.

Jumana V.

5/15/2013

Bob came out a couple hours after my emergency call. He found the leak, fixed it, and also fixed another showerhead problem for $200. He was efficient, friendly, polite, and cleaned up the wet mess before he left. I would highly recommend Bob and this company.

Marcy D.

8/26/2011

unfortunately i wasn't that impressed.

they did send someone out two hours after i called, and i appreciated that. the guy had a salty mouth (that didn't bother me, but might bother some)-- gave me a few different lectures, one about what not to put down the toilet (when i repeatedly expressed that i had only recently moved in to this house and did not put the items in question down there) and another about what a big mess my basement is with instructions on how i need to get the water out of it. i thought that seemed like an obvious observation, but i guess it wasn't. or maybe my problem is that i am a young-ish female-- i sincerely doubt my boyfriend would have been talked to as if he had no idea that a basement full of water is a bad thing. he also used a shirt i had hanging over the wash tub in our basement as a rag, and left it, along with other misc. debris in the area he was working on. it wasn't a nice shirt (i had used it when painting our living room) but was definitely shirt shaped and not rag shaped and is definitely no longer wearable (covered in pipe crud)

he had no idea what the yelp discount mentioned here was and kind of acted like i was trying to pull one over on him, even though i had mentioned it over the phone when calling for service this morning. i ended up paying $225 for a main line snake out to the sewer, after he called his boss to clarify the yelp discount. you might need to be pushy with that if you go with these guys. my invoice was illegible and basically worthless.

one star for getting here quickly and another for taking care of the problem, though you can probably find someone who can do those things without treating you like a bimbo.

Aaron A.

3/26/2012

Mitch saved me $20,000! I had a chronic problem with sewer backups into the basement of a rental home I own. I finally decided to fix it once and for all. Another company (which shall remain nameless here) told me that the only way to fix the problem was to tear up the basement floor and replace the pipes underground. Furthermore, that my insurance would likely pay for a large portion of this, and that we should start immediately. This felt pretty sketchy to me, so I saw that Mitch had good reviews and called him for a second opinion. Even before I told him about the other company, he suggested that I contact 2 independent firms that would camera the sewer and pinpoint the nature of the problem before doing any major work on the basement. I had one of these firms come to the house, they located and fixed the problem without tearing up the basement. I never actually used Mitch's services because they weren't needed. But I very much appreciate the honest and responsible way he approached the problem. And the next time I need a plumber, I will give him a call.

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