Best Heater Repair in Charlotte NC

Top notch! Friendly, courteous, prompt. What more can I say?! I was in a bind on a recent Friday evening - water heater had reached its end. JasJason and Jeff were so helpful and made sure by Monday I was back to normal. I couldn't have asked for better customer service and I highly recommend!!

9/12/20 ---update - Once again, Jason came to the rescue!! I can't recommend Julian's Plumbing more...awesome service. This should be common sense for any business but Jason answers the phone! He knew what was going on based on my texted photo and was at my townhouse the next morning - simply the best!!

I had a crisis this morning with a backed up shower which caused a leak through the ceiling on the 1st floor.  I called Brett, based on all of the positive feedback I read here.  He had David at my house within an hour.  Brett came by 30 minutes later.  They had exceptional customer service skills and fully disclosed the issues, their servicing strategy and the costs before proceeding with the work.

It took them 1 hour and 15 minutes to fix the issue, and their rate was very reasonable.  I will most definitely uses All Hours Plumbing again in the future, and I highly recommend their plumbing services to anyone!

Tim came out to feel with overall low water pressure and loss of temperature. After some sleuthing, it was discovered the pressure reduction valve needed to be replaced and that solved both problems. Tim had one in his truck and took care of everything late on a Friday with speed and care. Option One is a great option having worked with some of the larger Charlotte plumbers and gotten the hard sell and high up front costs. He did the job politely and efficiently. Highly recommend.

Dave is honest and a is a top notch professional. I had a plumbing issue in the middle of the night and he is very responsive and got me up and going within a few hours.

What an outstanding company to hit rand work with. We encountered an issue with our water heater Saturday morning. We called our home warranty company so they started a claim and had routed the job to a local contractor. I hang up and my phone rings it's Carolina plumbing pros to lathe rescue. Dorbi showed up and diagnosed the issue in 5 minutes. While we had to wait for the weekend and the manufacturer to open and warranty the part, they weren't kidding. One the part arrived at my doorstep Dorbi was at our door to help fix the issue. Within 30 minutes we had warm water.

God bless this company and the staff at Carolina Plumbing Pros!

I had an obvious underground water leak in the front of my property. The sidewalk, that divides the the grass along my front curb from the lawn on my property was showing (leaking) water. Angelo from Pure Flow Plumbing in Cover, SC immediately diagnosed the problem. He said it most likely was the main water line that feeds into the house and that a tree root probably damaged the line. He was right. Unfortunately this line was under the concrete sidewalk. Angelo did a great job cutting a narrow path through the concrete, locating the broken section of water line and replacing that section. He then repaired the side walk by poring concrete and smoothing it out. Had it not been for rain, he would have finished the entire job in one day. It was great having an obviously experienced, knowledgeable person who was able to do both repairs. As a bonus, Angelo was also prompt, courteous and professional. I highly recommend Pure Flow!  (Al. Ft. Mill, SC)

Third time and it just keeps getting better as these guys are the definition of excellence of execution as Daniel Payne showed up ten minutes early, identified the issue with my water heater, explained it in an easy to understand fashion without making me feel like an idiot haha, didn't try to upsell me on a new heater, and last but not least, fixed the issue no problem.  I will continue to recommend these guys to everyone I know as they are honest, fair, personable and trustworthy.  Fantastic work option one!

Using WyattWorks was truly an amazing experience. From the moment I called them to set up an appointment, they were extremely responsive and professional. I received appointment reminders, updates and even a text that morning letting me know the plumber was on his way with a picture and bio! The plumber (Jeremy) was so kind and professional and constantly kept me informed with all the steps he was going to take to repair the issues.
I am SO happy I found WyattWorks Plumbing - they are truly the absolute best!! I wish all companies ran their business as smoothly as they do!

They are very communicative and quick! Contact them for advice, replacement, repairs or new installation. From celebrity customers to people like little ol' me, everyone is treated with red carpet service. Seriously, I felt that way! Brandon came out with a colleague and they both evaluated each of my concerns with both short-and-long term solutions. Consultation and guidance go a long way toward making the best decision for my family. I learned a lot from them and got all my needs taken care of. So glad for their full-service and quick solutions. I have a child with special needs and made some extraordinary requests -- Brandon met every challenge with his expertise. I truly am happy, even after paying for new plumbing throughout my home and the tankless water heater and carbon filter. The ability to enjoy my home worry-free is worth all the pennies!

Nick is the best!! Came out, in between jobs, 45 minutes after I called and a local plumber bailed.
Helped my SO move the vanity and even gave us some nails to put the molding back.
Can not recommend this gentleman more. Seriously, we are moving to Cornelius in two weeks and he saved us not coming in to a master bath without plumbing. Will only recommend and use this guy going forward.

Chad was professional, affordable, punctual, and a pleasure to work with. He did his homework on the project prior to quoting me his rate. My project had layers to it and he communicated effectively. He offered great suggestions on follow up tasks I had surrounding the project, and those suggestions proved extremely helpful. He went above and beyond. Even charging me less once he completed the work. I highly recommend!

We had Mike Walker with Brian Long Plumbing to our home today. We had a leaking sink fixed and a new toilet and pedastal sink installed. The work, advice and professionalism was outstanding. I highly recommend this company. It is nice to have someone so pleasant and who also really puts pride in his work at the same time.

We live in Charlotte, NC and our kitchen sink was leaking after our home remodel.  We called Precept Plumbing and Chris came to the rescue! We had other plumbers try to fix the problem but Chris was able to quickly diagnose the situation and resolve it in less than 45 minutes. We highly recommend Precept Plumbing for your plumbing needs.

Ken Pignone is a plumber that actually returns calls! He's honest, fair, and does a great job. Highly recommend!

I've used Three Way for several years and over 3 major jobs replacing master bath fixtures, a grinder pump, and a hot water heater.  Every time we've used them they have been responsive, fairly priced, and done a good job for our family.  The last time however, they really showed me why they deserved a 5 star rating.  

After having our hot water heater replaced in last 2019, and having loved it for about a year and a half, we began to find that hot water was sporadically not available.  Called in Three Way to take a look since it was still under warranty and they were out within a day to look.  After about an hour of checking, they determined that part of the brains of the heater needed to be replaced.  They contacted the manufacturer and had the part shipped to me directly where it should arrive in a matter of days.  Of course Murphy's Law kicked in, and literally a day after that the hot water heater stopped working completely and we were facing several days of cold showers waiting on the part.  Unfortunately, the day came where the part was expected, and it never showed.  After contacting Three Way and letting them know, they reached back out to the manufacturer, and when they were unable to get the part tracked or any type of assurance that it would be to me as promised, Three Way did something I never expected.  They showed up with a new system completely and had it replaced in less than 3 hours.  They stood behind their work, even when it wasn't THEIR work that was the problem.  Been a long time since I've had a company that was willing to truly go above and beyond, but this is definitely one of those companies.

This company installed a water heater for us. Part of their sales pitch is to service and clean/flush for the life of the unit.  Is the heater is having some problems and needs it's first service and this company won't call me back. I have texted Dustin Williams and called, he hangs up on me and tells us we have the wrong number. Don't do business with this company unless you don't care about service after the install. Any implied warranty from them is useless.

What an amazing company! They went above and beyond to help me when my water heater broke! Joe, the technician that came to fix the water heater was fabulous! He walked me through all the steps and the choices that I had and if I had a question he had the answer for me. He was so knowledgeable and so nice!! it definitely shows how much they care for their customers! thank you for all that you do!!

You wrote a review for Morris-Jenkins 6 days ago
1.0 star rating 6/28/2018
If you have money to burn, call Morris Jenkins.

The good:  They have very prompt service.

The bad:  They Grossly overcharge.

My water heater stopped working.  MJ quickly sent over a tech who stated that it needed to be replaced, not fixed.  Maybe true, maybe not.  I took it at face value at the time.  However, after reading other reviews, I should have questioned their opinion.

I received the bill and was surprised to see that it wasn't itemized.  Obviously, there is much more than the cost of the water heater that goes into the entirety of the job.  But I figured that looking up the price of that hardware was a good start.  The total cost of the installation was 580% of the cost of the hot water heater. Yes, it cost me nearly 6x the cost of the hardware to get this job done.

I sent an email asking for an itemized breakdown. They called and stated that they do not give itemized bills.  I can understand why not, as 50% of the bill would be itemized under the heading of Ripoff.  I asked for the price of the hot water heater and they would not even give me that.  And they claimed that the prices that I was seeing online for the same heater were not accurate as they must have been unauthorized by the manufacturer and likely refurbished without any sort of warranty.  Ridiculous.  There are numerous reputable sites selling the identical unit.  Again, I don't expect MJ to match the price of an e-commerce site.  But spinning me this line of BS is absurd.

Short of the long: I will Never, EVER, do business with is company again.

Update:
I just went to get some meat out of my freezer to grill up on this July 4 holiday.  The Incompetent Imbeciles at Morris-Jenkins unplugged my freezer a Week ago and left it unplugged!!!  My freezer is jam packed with over 100lbs of wild game meat from hunting trips out West.  All of this now rotten!  The stench is unbearable!   Why, in the Hell anyone would Ever unplug a freezer in the Southern summer heat is beyond me.  This idiotic act is made worse by the fact that there were other open outlets available.  To call this unacceptable is a gross understatement.  

MJ called last week and left a message regarding the initial review and requested that I call them back.   I did not return the call.  But now I most certainly will be calling them back.  I will update this review with any information on MJ's attempts to rectify this situation.

Awful experience!! The technician did not provide an estimate for replacing a fill valve in my guest bathroom. He went ahead and put one in the toilet while I was talking with a customer on the phone. He did not give me an estimate and I did not authorize that price. He charged me $145.00 for labor plus a $65.00 service fee for 10 minutes of work. Then he put owner supplied materials and no warranty on the receipt. I never gave him a fill valve!! I called the company and spoke with Debbie. She was argumentative, disrespectful and did not listen to what I had to say!! They're the worst!!