Best Plumbing Services in Plano, TX

We've used Ingram's twice in the past year to address plumbing issues.  

They were prompt, professional, and economical in cost in both instances.

Most recently, they troubleshooted a shower leak for us and were very honest in their assessment.  They showed me the leak was it in the plumbing but in the shower pan itself.

They also did a great job wearing masks during this unique time in America.  

Highly recommended for homeowners unsure about which plumber to choose.

Very responsive. Replaced our 75 gallon hot water heater in the attic within 20 hours of it failing. It was a 6 hour job and was done efficiently and professionally.

Unfortunately, they refuse to finish work once they are stopped from continuously charging for more work.
We asked for a pipe inspection. It led to a cleanout installation contract (which we expected) during which they left open a pit full of sewerage for several days.  The original plan from them was to leave this pit open for a week or more, depending on their schedule.  After getting a second opinion they walked away from the job, charging for backfilling a hole that they left open.  Payment for these services was made in good faith.
I would not use them again, due to the lack of communication, the several days of back and forth, and the final walk away that has left a mess in our yard.  We could have resolved it amicably earlier, however the continual delays and eventual abandoment even after payment shows me they will not work on good faith, and only will work when more future work is promised.
Do Not Use.

$400 for a valve replacement that took 20 minutes to complete. I should have watched a YouTube video and done it myself for 10% of the cost.

Was told part of the cost was because I needed social order parts, but the technician refused to tell me how much the parts cost when asked. Furthermore, what kind of special order parts can be picked up within 30 minutes?

Appreciate Sammer's comment and understand that it costs money to run a business. The point is not that I agreed to the cost or paid it. The review is to warn future customers that they will almost definitely overpay for simple services. I should have pushed back more in the moment and would advise others to be cautious.

I would never use this company. I got a quote from them a moment ago and they wanted $425.00 to change the wax ring and bolts. They said it would be an additional $395.00 if they had to repair the flange. WOW... $820.00!!!! This is outrageous...I'm beside myself.

I renovate properties & have used numerous foundation companies over the last 10 years but Align Foundation is by far the best company I've ever used & have continued to use them the last few years. They're very knowledgeable & take their time to explain exactly what needs to be done. I've recommended them to friends & family & have always gotten good reviews from them.

D-N-A Plumbing is VERY expensive. They took forever to figure out the plumbing problem charging ridiculous amounts with their hourly rate, and host of misc. charges for practically doing nothing. D-N-A are also known as Triple Crown Plumbing - bad reviews there are quite disturbing

I was charged nearly $2000 and when I called in to seek clarification,  a guy named Jack who answered told me that for any billing questions, I'd could expect a reply only after a MONTH. After telling him that I understood they were busy and I wouldn't take much of his time, he just skimmed through his records saying that home ownership comes at a price and I should not be complaining about charges. He passed the buck on high prices saying his employees deserved to be paid just as I was also paid in my job. He could not offer an explanation for any of the misc. charges that were on the invoice.  I told him that many of the charges were never revealed to me upfront and that's why I needed to know where they came from. But he berated me for calling in although I was being polite all along. Finally he just hung up on me..

Reese was fantastic.  On time, professional, friendly and above all educational; Reese took the time to explain to me what the problem was in a very clear, unassuming manner.  Absolute gentleman.

Came out on a Sunday for an emergency service, as our shower was not turning off. Bill was super professional, helpful and I would recommend their services.

Good work done right. Able to do difficult jobs that others can't. Andy was very helpful in scheduling the team. Thank you for a job well done.

Bobby incorrectly diagnosed a shower leak without even looking behind the wall, and charged me $680 (the quoted price was $350) for just caulking the grout which he said was the cause. When the problem returned, he said he would come back out but then became unreachable for the next week, despite 3-4 calls/day. He has taken the money and run. Seems to be a pattern now (see Amber C. and Mike D.'s reviews below). I paid a premium because of his good reviews, but now I'm seeing that he's done the same to other customers. Very disorganized, he often seems disoriented, and ultimately dishonest. Would not recommend.

If they treat their customers the same way they treat other drivers on the road, DO NOT USE.  They speed excessively, cut people off, weave in and out of traffic, tailgate.

We bought our house in May and we have had a few plumbing issues. We woke up Monday morning and a pipe had been broken and leaking water down the side of our house.
We had Auger Pro's show up to fix the problem and they were super helpful! We had to go outside of our warranty on the house and they couldn't have done a better job and also giving us pointers and advice for the future! I would highly recommend using them!!

If I could give them zero stars I would. I attempted to hire this company for plumbing issues that came about as a result of the extreme cold in Texas. I called on Wednesday 2/17 and scheduled an appointment for Saturday 2/20 between 1pm and 3pm. I received a call back a few hours after scheduling the appointment. The company was canceling my appointment because, in retrospect they didn't have time. The appointment was rescheduled for Monday 2/22. On Friday 2/19, I received the following text message: Hello! Our schedule is full. We will not able to provide service next week. Yes, the full schedule should include my appointment. This is the most unprofessional group I have ever dealt with. I wouldn't contact them again no matter how small the job. After expressing discontent over the missed appointments and the fact that I would post an appropriate review, the plumbing company actually texted the following to me. Not a problem! Everyone knows this is a stressful situation and it is sad you have a lack of compassion for the plumbing profession during this time. Apparently NTX Plumbing lacks compassion for the people that attempt to hire them because help is needed. Pass this one up if you are looking for a professional plumber

AWFUL. Dealing with Olshan was the most horrible customer service experience of my life. Everyone was polite on the surface, but they strung me along for MONTHS before they finally stopped responding to my emails and phone calls altogether. Olshan wanted my neighbors to sign a ridiculous form allowing Olshan workers to access their property, but saying that no matter what the workers did, my neighbors could not hold Olshan accountable. Obviously no one is going to sign a form like that. I pointed this out to my Olshan contacts. As I said above, they then strung me along for months with promises that they would take care of the problem, and I could rest assured that my repair job - now months overdue - would be prioritized as soon as everything was cleared up. Needless to say, they never fixed anything with their contract. Eventually they simply stopped responding to my queries for the status of the contract and my repair job in general. Now I've wasted months. They're awful.

I used Sticks and Stones for a kitchen remodel and I could not be happier with how it turned out.  They even completed the remodel faster than quoted! The work is impeccable with no detail amiss.  Chris is very professional and easy to work with and always answered my calls and texts promptly. I will definitely use them again when we remodel our bathroom!

James showed up and seemed clueless what he was coming to work on even though I left details about the problem when I called.  He had a flat affect.  Blunt.  Snippy.  Even my wife said he was an a@@hole and it's rare for her to say that.  However I admit he got the job done quickly despite having to go purchase a part.  Could only give an overall price and not break it down to show part price, labor, etc. Had some water under the JAQUZZI when done.  I will need to have a fan on it overnight before I seal it back up. Talked to operations after and they did give a $50 credit for the trouble.   Overall, good work but very poor attitude  and customer service.

Update:  a different tech came out and put in the correct  part.  He had the part with him but still had to leave to get supplies and was gone about 40 minutes.  When he arrived and opened up the cold water faucet on the tub to  drain the pressure the faucet started leaking under the tub!  There was no evidence of that happening previously as it was all dry when I opened it up iniItaly. And the tub is used daily so we would know if it had been leaking.  The quote he gave me to repair that was $400!!!  No thanks, I will do that myself.  That's some coincidence that this part should fail in the midst oof replacing a different part.
Folks, my experience with Benjamin Franklin PLumbing has not been a good one.  I will never even consider using them in the future, that's for sure.  The ONLY  thing I can really say good about then was that they were on time.  But even that did not matter because they had to leave both times for parts or supplies.

Full house remodel gone wrong. We ran through 4 project managers who just trashed the company all day, everyday.
I could not get an updated scope/estimate for over a month. I had no idea what my total was, and they just continually requests draws based on a very old scope. We parted ways and I requested he transfer the permits to the new GC company. He stated they were canceled and couldn't be refunded by the city. I checked etrakit and called the city, he never paid for them originally. I have reached out numerous times requesting the 1000.00 he charged me for permits to be refunded. He had not responded.
Also had to redo a lot of the work he completed because it didn't meet code. Manning R&C has went from being incompetent to being a group of thieves. Don't hire this dude, you will regret it. We certainly regret it.