James P.
02/07/2020 12:00:00 SA
James showed up and seemed clueless what he was coming to work on even though I left details about the problem when I called. He had a flat affect. Blunt. Snippy. Even my wife said he was an a@@hole and it's rare for her to say that. However I admit he got the job done quickly despite having to go purchase a part. Could only give an overall price and not break it down to show part price, labor, etc. Had some water under the JAQUZZI when done. I will need to have a fan on it overnight before I seal it back up. Talked to operations after and they did give a $50 credit for the trouble. Overall, good work but very poor attitude and customer service.
Update: a different tech came out and put in the correct part. He had the part with him but still had to leave to get supplies and was gone about 40 minutes. When he arrived and opened up the cold water faucet on the tub to drain the pressure the faucet started leaking under the tub! There was no evidence of that happening previously as it was all dry when I opened it up iniItaly. And the tub is used daily so we would know if it had been leaking. The quote he gave me to repair that was $400!!! No thanks, I will do that myself. That's some coincidence that this part should fail in the midst oof replacing a different part.
Folks, my experience with Benjamin Franklin PLumbing has not been a good one. I will never even consider using them in the future, that's for sure. The ONLY thing I can really say good about then was that they were on time. But even that did not matter because they had to leave both times for parts or supplies.
