Best Businesses in Texas

Used him for the first time today and all I can say is that he is GREAT! He is very honest and very friendly, and explained everything he was doing before he did it. He answered any questions that I had and answered and explained them. Definitely use him if you are in the area.

These guys seemed to know what they were doing, charged me fairly (literally ONE-THIRD THE PRICE QUOTED BY ISLAND MANN PLUMBING), and told it to me straight when they were done. I had a complicated problem that couldn't be fixed completely, but they did what they said they would, tried different things more than once, and were friendly and reasonable. For my next job, I will definitely consider Quality Plumbing again and will include them in the bids I seek out.

Called Conroe Plumbing on Saturday at 8AM to fix a leak under the kitchen sink and install a new faucet because of a break. Corbyn and Aaron were here by 10AM the same day -  Very courteous and professional. They completed the work around 11AM at a reasonable price. Highly recommend these guys!

TLDR; Predatory pricing, inexperienced plumbing staff (owner's 20-year-old son and his similarly aged helper), extremely unprofessional and rude owner, and poor practices around their labor guarantees.

My first interaction with Mercy Plumbing was an emergency situation where my house was left temporarily without water due to a shower valve that needed an immediate replacement. In a desperate state, I did my best to find the highest rated plumber to come by the next morning to assess the situation. Thankfully John, the owner, answered my call at 9pm, explained the situation thoroughly along with an estimate range ($600-$900 depending on the location of the pipes he said), and promised to have a plumber out to my Sugar Land home by the morning. Great!

Next morning I'm greeted by two teenage-looking kids with a matching company shirt on, which caught me off-guard. I don't know about you, but the kind of plumbers I'd like to hire are the balding, overweight, and buttcrack-revealing archetypes who put in the time to earn their title.

Long story short, the kids wanted $900 (the high end of the estimate) and the job was done. However a month later there was a hiccup related to this particular job, and assuming it was still under warranty (which it definitely still was at the time), I spoke to John the owner to discuss having someone come out to inspect an issue that may have surfaced as a result of their work. I totally regret making that call because unlike a sane, small-business owner who stands by their guarantees John instead proceeds to be extremely rude and deflect any responsibility for the situation. Not to mention at certain points of the conversation, he went as far as insinuating that I was lying to him, which really took me aback that a business owner would stoop that low. This was ultimately over a $50 cartridge that I felt could have been resolved amicably and professionally. But in the end, I did not want to deal with the owner's behavior and ultimately ate the cost to fix it myself. So much for the guarantee.

All in all, I plan on avoiding doing business with this company and any of its  plumbers-in-training in the future.
I have no idea how they have 4.5 stars on Yelp, as I now see that the same negative themes I expressed here have also been pointed out by many others.

If you're considering Mercy, I encourage you to read the critical reviews and do your due diligence before working with such an anti-consumer company.

Why 5 stars? Because I'm not sure this experience could have been easier.

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The faucet for our kitchen sink had been giving coming a part from the base and not easily threading back in. We temporarily fixed it once, and then after that failed, we literally had it held up with duct tape for two weeks while we were too busy to even call someone out to deal with it.

Eventually, enough was enough and we needed to not have our kitchen sink held together by duct tape anymore. My wife did a little neighborhood Facebook page research and mentioned that a lot of people had success with Paul The Plumber. I gave them a call and got an appointment scheduled.

My wife purchased a new faucet, in case our current one was beyond repair, but that ended up being moot. The plumber was at our house for maybe 12 total minutes, which includes him taking my credit card for the service charge. He very quickly knew how to fix the problem and it's been great ever since.

Something else that was nice was that we were told the plumber would arrive between 3-4pm, and I got a text that he was on the way, scheduled for a 3pm arrival. I went sent real-time tracking of his location so I knew exactly when he'd be arriving, which was really convenient.

So our experience was 5-stars across the board and we will definitely call these guys again next time we have an issue.

I found DPS Plumbing on Yelp and called them to check a pipe leak in the attic.  Dave was quick to respond and mentioned his hourly rate was $75 per hour.  I agreed and had Dave come out the next day to assess the damage.

Unfortunately, the ceiling sheetrock collapsed overnight from the water accumulation, but the good thing was the attic was now exposed for Dave to easily see the leak.  Dave arrived right before 9am and gave an estimate of $623, which was 6 hours of labor totaling $450 and $173 in materials.  I thought the estimate was high (he first wrote 5 hours but crossed it out and changed it to 6 hours).  And his estimate didn't include replacing the ceiling sheetrock afterwards.  When I asked Dave if it would really take 6 hours to repair since he could see the leak easily and didn't have to hunt around for the leak, he said yes 6 hours.  Since all that water was starting to soak the carpet and furniture, I decided to just get it done and agreed to the estimate.

Dave started at 9am and finished around 12 noon.  After he was done, I asked if it would still cost $623 since it only took 3 hours instead of 6 hours.  He said it's still $623.  I paid it and reminded myself to never call him again or recommend him to friends & neighbors.

Btw, Dave used about 8 feet of AquaPex tubing to replace the bad section of leaking galvanized pipe.  I checked afterwards and AquaPex costs around $50 for a large 100 feet coil.  I don't see how he could justify charging $173 for 8 feet of AquaPex tubing and some pipe fittings.

In summary, Dave was responsive and able to complete the repair, but way overcharged on both labor and materials.  I understand there's overhead to run a business (licenses, insurance, gas, etc).  But to charge 6 hours of labor for a job that was completed in 3 hours, plus $173 for materials that cost $30-$40 at most, that just seems wrong and bad for the business reputation.

Photo attached showing before and after repairs.  Also photo of the estimate that became the final invoice.

Let me start with the nightmare story when I tried to use another plumbing company.  

I called John Moore because water would stop coming out when I would turn the faucet to 'hot' in a shower/tub of a secondary bedroom in my home. First thing that came to mind was to call John Moore. Why? Because of the darn TV commercial. A 'gentleman' showed up, and wouldn't even touch anything.  He was so arrogant and wouldn't even want to turn the water on giving me the look like he knew what was wrong without doing anything. I had to explain and physically show him what the problem was. Without making a move he told me I would have to spend at least $2800 to repair it and that he would have to go through the bedroom's sheet rock to the tub which would mean I would have to call someone else to repair the sheet rock. I immediately dismissed him and told him I would have to live without hot water in that bedroom. Think twice before calling John Moore, as appealing as the commercial may be. Total rip off.

Months later, another plumbing company was recommended. I called them and Zach came and gave me a free estimate.  At a later date,  Zach sent Luis and Rene to my rescue in a matter of 30 minutes tops they completed the work and charged me $236.93. I even told them about another issue with the connector to my dryer and they repaired for me at no extra charge.  There was no destroying of any walls involved and they simply had to replace the shower cartridge.

I have many other needs and I will be calling them very soon.  They are the best.

THANKS JOE ED NETTLES!!!

Called This plumbing company they immediately sent a plumber, Doug out. That lady that answered the phone was very honest and took care of the problem immediately. Great service and reasonable prices. Would highly recommend. Thanks

I had a great experience. They came the same day I called though they had to do some juggling. Taylor Gunn checked every pipe/drain. Excellent service. Very professional staff

This family owned business has a friendly attitude, fast service and fair prices. They were easy to get in contact with, and were very upfront from the first call. They helped me come up with a solution to my problem, and saved me from spending thousands of dollars that I didn't need to. A scope of work was discussed, and to my pleasure there were no nasty surprises which would have cost more time and money. I would not hesitate to call them again for any work I may need in the future.

Awesome team of people!  Very organized and knowledgeable.  Easy to work with.  We definitely recommend them to anyone we know.  They have always been very fair and efficient.  Great experience.

We needed our whole 2 story house re-piped and I called several plumbing companies.  This has been an ongoing problem for about four years now and we had the pipes patched but it did not solve the total problem created by galvanized piping.
Noble was one of the four plumbing companies we contacted and although they were not the cheapest, they were by far the most open and explained the whole process to us, offered to get us someone to do the sheet rock repair and told us how much time we would need.  Others quoted more time and no mention of clean up, warranty or guarantee, etc.  
We were very glad we went with with Noble because they did a beautiful job, were done in 2 days and unlike two other companies we have had replacement of pipes done with, they were fabulous on clean up, everything worked like it should and our water pressure was much better.  They go the extra mile, and are coming back to add some additional plumbing we want done.  Very impressed with Jeremy and his team.  We cannot thank them enough and we will be more than happy to recommend them to everyone we know.  Thank you Jeremy and Noble plumbing for doing such a wonderful job, I can rest much easier knowing we won't have anymore problems with pin whole leaks that create problems in the ceilings, walls and floors.

JimBoys are the best. They came out for a nasty emergency deep clog root on our house this evening and had our drain unclogged in record time for an extremely reasonable price. They were very friendly as well, and walked us through the process as it was happening. Best plumber experience I've ever had. Can't recommend them highly enough

Great plumbing company. Found our problems and fixed them. Easy to work with and less expensive than the rooter kinda guys.

BEST plumber in the area. Great responsiveness, accurate problem diagnosis the first visit, prompt return with the right parts to complete the repair. Bruce was our technician - knowledgeable, friendly and the ultimate professional. Thanks!  Pleasure doing business with this company.

Sorry excuse for a business!!  We were on schedule for service two days in a row at the same appointment time (6PM) and they never came.  Mind you they are a 24hr business.  The first scheduled evening they calked and left a message at 5:09 saying they couldn't come (less than a hour from the time they were to be at our home), and asked that we call and reschedule.  We did...for the following day.  This time no one called or showed up.  Again, sad excuse for a business.  It is probably a blessing in disguise, because if this is the way they do no potential customers, we don't want any part.

Called at 11:30pm on a Friday. Great initial phone service...set us up for a window of 9am-1pm the next morning. Kept my phone close all morning. Phone rings one time and ends call before I can answer. I call back immediately, get disconnected, and call again. Finally reach someone who says we've moved on. I asked for more clarity and they just said you have been moved in the queue. One minute after one ring and hours of waiting. The queue ended up being 2 days later...we canceled. Really though?? One ring. One minute. Awful customer service.

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