Dps Plumbing Services

Dave is the man!  I was lucky enough to catch him before his move to Texas. I called one afternoon and spoke with someone who took my info and said Dave would give me a call within 15 minutes. He did indeed and must have sensed my frustration with what had become known as the plumbing twilight zone at my house.  I was stoked he agreed to come to the next day and take a look.  He showed up AND was on time (I live up off of Alba road so it's not easy to find) He was great about explaining things to me and tried for a few hours to figure out why the washer was backing up into the tub... along with a few other things that didn't make any sense to me whatsoever. It was late, so Dave had to resign despite not figuring out the issue. My tub is a weird design, and everything is tough to access, etc. There was no question he tried everything he could. He apologized and said there was no charge (!!) He gave me a few other plumbers to call and wished me luck.  

The next day he texted me to ask if I'd be home Saturday morning. He had been thinking about my set up and had a few more ideas. I could tell it was bugging him and he wanted to get to the bottom of the issue. LOVE that in a person!!  Saturday morning, Dave shows up (on time again) and conquers it.  

Dave is very kind, respectful of your house/property and a true master at what he does. He's also a crazy wealth of information. I was literally following him around with a pad of paper and pen writing stuff down (and he didn't mind lol). My only regret is finding him 13 years too late! Texas you lucked out!

I found DPS Plumbing on Yelp and called them to check a pipe leak in the attic.  Dave was quick to respond and mentioned his hourly rate was $75 per hour.  I agreed and had Dave come out the next day to assess the damage.

Unfortunately, the ceiling sheetrock collapsed overnight from the water accumulation, but the good thing was the attic was now exposed for Dave to easily see the leak.  Dave arrived right before 9am and gave an estimate of $623, which was 6 hours of labor totaling $450 and $173 in materials.  I thought the estimate was high (he first wrote 5 hours but crossed it out and changed it to 6 hours).  And his estimate didn't include replacing the ceiling sheetrock afterwards.  When I asked Dave if it would really take 6 hours to repair since he could see the leak easily and didn't have to hunt around for the leak, he said yes 6 hours.  Since all that water was starting to soak the carpet and furniture, I decided to just get it done and agreed to the estimate.

Dave started at 9am and finished around 12 noon.  After he was done, I asked if it would still cost $623 since it only took 3 hours instead of 6 hours.  He said it's still $623.  I paid it and reminded myself to never call him again or recommend him to friends & neighbors.

Btw, Dave used about 8 feet of AquaPex tubing to replace the bad section of leaking galvanized pipe.  I checked afterwards and AquaPex costs around $50 for a large 100 feet coil.  I don't see how he could justify charging $173 for 8 feet of AquaPex tubing and some pipe fittings.

In summary, Dave was responsive and able to complete the repair, but way overcharged on both labor and materials.  I understand there's overhead to run a business (licenses, insurance, gas, etc).  But to charge 6 hours of labor for a job that was completed in 3 hours, plus $173 for materials that cost $30-$40 at most, that just seems wrong and bad for the business reputation.

Photo attached showing before and after repairs.  Also photo of the estimate that became the final invoice.

Dave is awesome! We got married a few weeks ago and took a few days off to road trip up the coast, only to return back home to the most disgusting backed-up bathtub situation... trust me, if you can see your new husband trying to plunge a handheld drain snake through standing butthole water a mere 5 days after getting hitched, you can make it through anything!

After 1.5 days of failed DIY plumbing attempts, we read the rave reviews for DPS, saw that they were located down the road from us in the mountains, and gave them a call. A very nice lady answered and said Dave would call us back within 15min. It was late afternoon, but he said he could swing by the following day around the same time, and he was true to his word! He and Tristan (Trystan?) showed up, got straight to business in the 95-degree heat, and unplugged our main line through the septic tank + removed the roots causing the blockage (a common problem, I found out) and had us right as (beautifully clear, fecal-free) rain within the hour for a very reasonable price.

Will DEFINITELY save ourselves the DIY hassle and leave plumbing to the professionals in the future, and Dave & Co. are wonderfully professional. Highly recommend them for any of your mountain house plumbing needs!

Dave did a great job fixing a shower valve. Other plumbers wanted to create access to the valve by demolishing the bathroom tiles which would have costed over $1000 plus the cost of the plumbing work. Dave came in all ready to create his own access through plywood in a crawl space (wasn't easy but he did it right).  Once done he took the time to check for all possible leaks and resealed where needed.  Would highly recommend him. Thanks Dave
Pat

What can I say ? Dave is the man. I called him at 6:00 am. I left him a message . He call me right back. He scheduled me an appointment. He communicated when he was on the way. He arrived on time. He did the job well. He EARNED my recommendation. Dave is the man !

Had to call again for a tub leak and was able to just text him what happened, Dace adjusted his schedule to work with mine & fixed it in no time. Good conversation - could have charged a lot more to cut holes in a wall (which I was expecting & dreading) but he was able to fix everything without doing that! Checked a couple of other things I was concerned about for no extra charge and stayed longer than he had to so that I could run / drain everything again just to make sure it was actually fixed!! Will not ever use any other plumbing service and highly recommend him! Dave is the best & his rates are better than anyone else!

Dave is amazing at what he does. He responded back within the hr to every phone message I left. It turns out I had to have the entire system under my house redone. He quoted me about 1/2 the price of the other two plumbers I had take a look.  Because of that I decided to use him to do the job. After he was finished he said it took shorter than expected so he was going to charge me less than he quoted! I never could have expected that. From start to finish DPS was legit. I highly recommend using them.

Amazing service!  Found DPS Plumbing on Yelp. I was nervous since it was a Saturday and needed a very quick turnaround.

Dave returned my call immediately and was able to come to my house within 30 minutes and had our problem repaired within another 30 minutes. His customer service was exceptional!  Dave was great with communication and follow up!   We highly recommend this company!

Glad he's moved to Texas. Fast and reliable service with out a hassle. After waiting days on my home warranty to send a plumber out we reached out to our neighborhood page and found him. Canceled the home warranty service request and our sink and dishwasher were back to normal with in the hour.

Had a back upped main drain...,,,thought it must be roots....Dave and company showed up on time....spent 30 mins trying to unclog it...brought up a handful of roots.....told me some options....left without charging me for the visit....if an when i get the whole thing fixed..i will call Dave...

Dave is a wonderful, honest man!!!!  He is right on target with his estimates, and work with integrity!!!!  He came within hours of me calling him.  I highly recommend Dave!!!

Dave has been a friend of mine for many years. In this time, I've watched his business continue to grow. Dave is reliable, educated, professional, sets forth any task at hand and completes it for his clientele. Dave is highly recommended by all in the San Lorenzo and surrounding areas. I highly recommend his services for heating as he's come in to my home and repaired my standing wall gas heater which the pilot kept going out over and over again and having to sit there and light the pilot to get heat.  Within minutes or shall I say less than a minute he knew exactly what was wrong without even having to explain fully there situation at hand. I'm so grateful for DPS Plumbing Services. I will be utilizing their services for many more years to come.

Dave was absolutely great! Got back to me with a quote within a few hours of my request. He's a busy guy but he made time to come by the next day and fix my problem - a clogged bathtub drain - quickly and efficiently. Was true to the quoted and fair price. My first experience with a plumber I will actually use again if necessary. Very nice, friendly guy....I couldn't be happier. Five stars for sure! Thanks again, Dave!

Dave is a talented and trustworthy plumber with lots of personality, integrity and heart. He did a great job for me at an honorable price and I never hesitate at an opportunity to use or refer him! You and your plumbing are in great hands with Dave.

Dave is super friendly and came right out to unclog my kitchen sink line. He worked hard and was very neat and cleaned up everything. Price was very affordable. He is my new plumber

Dave came out on New Year's Eve, showed up at the proposed time, installed a new propane water heater, hauled away the old one, provided quick, high quality work, friendly, informative service at a good price. Definitely a 5 star experience.

We had a drain clog up. Called Saturday morning at 7am. Dave came out before 8am and did not charge extra! He is awesome!

We have had Dave out to clear out the main drain to our septic tank twice. He is incredibly nice and punctual if not early which is greatly appreciated when your toilets are backing up. He comes off hours, weekends, you name it, and he does fast efficient work at a fair price. Our washer drain has been backing up lately and he responded to my email promptly and will be coming out at the time I requested and I have no doubt whatsoever that my problem will be fixed quickly and affordably. Knowing he is around makes me feel confident that we will never have any major problems with our plumbing.

At least a half dozen more times, DPS has come through on some home and work disasters (last minute and often after-hour jobs).  Quality work, done the right way the first time, and just professional and nice about getting the calls.  Also- Dave does run gas pipes for propane in addition to typical water-related plumbing.  He is simply the best and most responsive around.

DPS was quick to respond to our call, professional, polite and reasonably priced. We will be calling Dave the next time we have a sewer/drain issue.

Dave is a smart plumber and does high quality work for a fair price. I used him to clean up the mess the others left behind and to install a new washer dryer hook up, kitchen sink,  bathroom vanity install, whole house filter install and replace much of my old galvanized drain pipes. I will use him again and highly recommend him. Get him before he retires.

Great honest service.  I was very impressed with these guys.  Dave himself came out and diagnosed the problem, fixed it and gave us a fair price.  I will call them again!

Our water supply line broke over the weekend. I called five or six plumbers and Dave was the only one who called back the same day. He came out on Sunday, gave me a rough estimate and some tips for a temporary fix, then squeezed us in on Monday for a permanent repair. Polite, provided an accurate estimate and got our water back on quickly. I'll definitely be calling him again if anything comes up.

I called for a stubbornly clogged kitchen sink and Dave was at my house within 15 minutes. He is super efficient, reliable, professional, and all around awesome. Thanks so much for your fast and fabulous service, Dps Plumbing!

Reliable, Knowledgeable, Friendly, Professional, and Reasonably Priced! I wish I had learned of him sooner!

My testimony:
I was in desperate need of a plumber on a Monday night. At 4:30pm my kitchen sink clogged and then water backed up. I tried plunging, but more water backed up though the drain. I was really worried it would continue to do so and actually overflow. Well, I spent about half an hour calling local business and leaving messages. No one was open. Dave got back to me and told me he could come by within the hour. In the meantime, a second company actually got back to me. When I asked about they after hour rate, they quoted over double what Dave quoted (and charged me) for the first hour. Naturally, I told them I wasn't interested and looked forward to hiring Dave. He showed up as promised around 6pm (I didn't call him until after 5pm), checked my clog, retrieved the appropriate tool from his truck (a power snake), and cleared my drain in about 10 minutes with virtually no mess.

It turned out that living in a condo means I share a drain with other units and my upstairs neighbor's water was backing up my sink when I wasn't running water. There was a clog somewhere further down our shared line, which Dave easily removed. I've had to hire a plumber once per year since moving to my condo and now I know why! It wasn't necessarily me causing the clogs. so nice to finally learn that. Dave also answered the 100 why questions my toddler had. :-)

I only wish I had learned of DPS the first time I had a clog. He's reasonably priced and deserves the business.

Good guy, good service. Returned my message quickly, was able to squeeze my job in to a busy day, was polite, did quality work. Would definitely hire him again.

We had a clogged main drain line we called Dave and within the hour he was out to work on it he was super efficient timely and cost-effective we recommend him fully.

Called at 8 AM and Dave was at my place the same morning. He diagnosed the problem and had the plugged up drains cleared quickly.  

Refreshingly professional and knowledgeable.  I found him on Craigslist and checked up  using Yelp.  Having used other plumbers in Santa Cruz Dave is now my go to guy.  He's got the right tools to do the job and knows how to use them!

I am a Realtor in Santa Cruz CA and I have many resources for all kinds of service businesses. I want to recommend Dave's Plumbing Service for all your plumbing needs. He will call you promptly, give you an estimate and schedule you. When I need a plumber I always call Dave even though he is very busy he works my business in and helps my clients.

Great plumbers, friendly guys. Dave and Jeff showed up right on time, did fast efficient work under difficult conditions, and charged a very fair price. I couldn't be happier. DPS is my new plumber of choice.

We've used Dave multiple times in the past few months and he is always quick, efficient, reasonable and most importantly extremely kind!!  He truly is the nicest guy!  He just came by to look at my dishwasher that isn't draining within 30 minutes of me calling.  Unfortunately it's a part problem so I have to call Sears but I appreciated him trying and he didn't even charge me a visit fee.  Thanks Dave!  Your awesome!

came after hours great service very knowledgeable and cost effective this is one satisfied customer would recommend to others

We recently had our kitchen faucet replaced. My wife called Dave from DPS plumbing and he responded immediately.  He listened to what my wife wanted. He came on time and had picked out the faucet that we had described. He installed it in a timely manner and was extremely professional overall. We would highly recommend DPS Plumbing for any of your plumbing needs.

These guys are fantastic. A termite inspector discovered that my hot water heater was in dire need of replacement, and a possible safety issue. DPS came right out, inspected it, and replaced it the following morning. They are prompt, efficient, and great to work with. I'll be calling them for all my plumbing needs!

I'm so stoked to have found Dave at DPS plumbing.  Great service and fairly priced.  He was able to come the same day I called him (he called to say he would be late which allowed me to run an essential errand).  Dave is very friendly and experienced with plumbing.  He unclogged the drain and tightened a loose faucet that was hard to get to.  Although difficult to maneuver he persevered and was able to get the faucet tightened with some effort.  He also checked for leaks under the dishwasher after I'd already paid without extra charge.  Finally, he is aware of messes and used drop clothes and towels extensively which I appreciated given the scope of the task at hand.  Overall I would highly recommend him for residential or small business needs.  Glad to have worked with him.  Thanks Dave !

Dave did a great job. He called and asked if he could show up early, which is rare and worked out well for me. Come to find out Dave is my neighbor, which was a welcomed bonus. I highly recommend DPS plumbing.

When I came home to a flooded bathroom and kitchen tonight, Dave was super quick to respond. He was at my house in less than an hour (at 7:30 on a Saturday night), and he was great! Super, super friendly, knowledgeable,  and thorough. I had been worried the toilet and shower would be out of commission tonight, but Dave had everything fixed and even cleaned up in 20 minutes. So glad I'll know exactly who to call next time!

Called in the morning, Dave called back (yay!) and was able to come out quickly. Fixed the problem quickly and professionally.