Best Businesses in Texas

Excellent customer service from the start. We had a whole house plumbing issue. They came out within an hour of calling them. Zen and Jacob found the problem Immediately. These guys were hard working and did great job.
They communicated with us and cleaned up after themselves. I highly recommend Zoom plumbing!
Thank you for the excellent customer service!
                                           Lore Harris

We had a plumbing emergency that involved a leak from our second story to our family room downstairs. Bluebonnet Plumbing came out the day we called! They are always professional, courteous, and friendly from the time you call to make an appointment to when they have diagnosed and solved the problem. They are a very trustworthy company that works hard to help people out. This is the second time we have used them and we will come back time and time again! Thank you so much Bluebonnet Plumbing!!!

Way over priced.$400 for tightening a wobbly toilet and replaced wax ring.  Since they were here we had them replace a sink faucet that we had already purchased which added $300 to the $400.  I unexpectedly had to be out of town when they came. I feel like they took advantage of the person who was at the house. They also sold us their $99 service agreement, which I guess saved us some money. I'm sure the plumber got a good commission off of us.

When we initially called the number, the receptionist was very polite and thorough when scheduling for somebody to come out and fix our leaky washer. David and Rigo echoed the good vibes we got from Marisol who initially answered our call, as they came to our home and got the job done. The craftsmanship was great, quick, fairly priced, and exactly what we needed (a couple of other plumbers came and band-aided the issue, but City Base Plumbing RESOLVED it.) Very happy customers, don't hesitate to call them for any plumbing needs you may have.

I've used this company for many years and always found them to be reliable. They give practical advice and are fairly priced. They've rescued me in many emergency situations and I highly recommend them.

*** I would provide 0 stars if possible***
On April 26, 2016, Parker & Sons provided an evaluation & estimate for a leak that was diagnosed as a pressure release valve & requirement of a thermal expansion tank (per code). After the service call, (4/26) I contacted the office to confirm the product material being used would be brass/copper. The front desk receptionist/scheduler, Jennifer, stated she did not know and would have to research & contact me back. When she did, she reported it was made of copper & plastic and provided the brand so I could look up and make my own assessment of the product. Without having any knowledge of the product, I did and could not determine if it was a quality brass product. I called the office on 4/27 and spoke with Jennifer informing her I would like to schedule the appointment but still wasn't settled on the type of product they were using. I asked her if she could have someone call me or if she could further research if a brass product could be used. I informed her if they came to the appointment with a plastic part I would not move forward with the appointment scheduled for 4/29 during 8-11a. She said she would put in her notes & everything would be fine. On 4/29 at 8 a.m. I received a phone call from Jennifer informing me that the brass part would be used and there would be a $60 increase on price for the product. As you can imagine I was upset to hear this news being that I had contacted the office 2 days straight to confirm the product material type well in advance. As I reminded her of this she proceeded to confirm it was her mistake. I asked if she could discuss with her management & see if they would provide a discount or honor the original price based on their error. She spoke with the management & nothing could be done. After discussing with my husband, he spoke with the management and they frankly asked if he was only venting or wanted to cancel? Needless to say being left in a bind we cancelled. This is certainly not the way to work with customers, especially when the error lies on the side of the business. I will never refer Parker & Sons nor would I use them in the future.

Great service--installed a new sink & faucet! Ady's plumbing came on time and worked efficiently & offered a great price! Very professional!!

Most unprofessional plumbers in san antonio. They will lie and treat you with utter disrespect. They don't communicate either with the leasing agents nor the tenants. They barge into your home with little to no notice while people are undressing and they yell and hang up the phone on their clients. They speak vulgar to you if you ask questions or ask that the work be done in a timely manner. Worst experience ever and will always speak about the poor service that was provided.

In April 2020, I had a new 50-gallon electric water heater installed to my home and the necessary upgrades I needed, which cost a total of $2,547 before tax. During the weekend, I was about to do my quarterly maintenance flush of the water heater until I found that I can't connect a hose. The company installed the water heater and the drip pan in which a way that you cannot secure a hose. I contacted the company, thinking that they would fix the problem they caused, and told me that they wanted to charge me $85 because it was past my 30-day labor warranty. What kind of crappy customer service is this? This subtle placement was probably purposely done so that a customer will have to call back and get charged. I asked to speak with a supervisor, but a supervisor was not available because they were out of the office. I will update my review based on how fast the supervisor calls me back and resolved the issue. So far, I don't have any confidence that they will take on responsibility for placing the water heater and drip pan.

**Update**

The supervisor never called me back after calling them back several times with the supervisor still not available. I'm not surprised based on the other reviews I have seen. You can differently tell by the demeanor over the phone of the lady who answered the phone that they were not going to go out of their way to address my issue. Whoever is the owner of this company probably doesn't care about the customer experience. I will continue to provide updates.

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