Best Businesses in Texas

Excellent customer service from the start. We had a whole house plumbing issue. They came out within an hour of calling them. Zen and Jacob found the problem Immediately. These guys were hard working and did great job.
They communicated with us and cleaned up after themselves. I highly recommend Zoom plumbing!
Thank you for the excellent customer service!
                                           Lore Harris

We've utilized their service several times to change out fixtures and install updates. Excellent work, reasonable prices and on time. They are punctual, help you to learn about the new fixture,
Plus they work clean.

We had water backup in our laundry room. We called Bluefrog based on recommendation from Angies List. They charge $500 to snake the line. However due to piping damage they could not snake the line and informed us we would need new drainage throughout the house. The total for the job was over $40K. I gotta say the plumbers and workers were great. The office is really confused. I asked to pay with a cashiers check and they approved and then put my credit through anyway even though we agreed I would pay directly. Then the original check for the snaking should have been voided. After 3 months we get an email saying they messed up and never deposited the $500 check and they would be depositing it now. We called and spoke with the manger and he apologized for the confusion and the check was destroyed. It was more the inconvenience and annoyance. That would not really be enough to lose a star, but the fact that they charged my credit at least a week before the job was finished and then for the next 3 days no one came to finish gave me lots of additional stress thinking they had their money and wouldn't be back. They did come back the next week but they should not have charged us until the job was complete.

This is the third time we've needed to call City Base Plumbing. They never fail to give us the best service. Hector not only fixed the shower leak, but replaced the plastic part with a sturdier brass one. Very impressive. Service price is reasonable. Thanks to Marisol who takes our calls and schedules the appointments. Flawless people skills.

I've used this company for many years and always found them to be reliable. They give practical advice and are fairly priced. They've rescued me in many emergency situations and I highly recommend them.

*** I would provide 0 stars if possible***
On April 26, 2016, Parker & Sons provided an evaluation & estimate for a leak that was diagnosed as a pressure release valve & requirement of a thermal expansion tank (per code). After the service call, (4/26) I contacted the office to confirm the product material being used would be brass/copper. The front desk receptionist/scheduler, Jennifer, stated she did not know and would have to research & contact me back. When she did, she reported it was made of copper & plastic and provided the brand so I could look up and make my own assessment of the product. Without having any knowledge of the product, I did and could not determine if it was a quality brass product. I called the office on 4/27 and spoke with Jennifer informing her I would like to schedule the appointment but still wasn't settled on the type of product they were using. I asked her if she could have someone call me or if she could further research if a brass product could be used. I informed her if they came to the appointment with a plastic part I would not move forward with the appointment scheduled for 4/29 during 8-11a. She said she would put in her notes & everything would be fine. On 4/29 at 8 a.m. I received a phone call from Jennifer informing me that the brass part would be used and there would be a $60 increase on price for the product. As you can imagine I was upset to hear this news being that I had contacted the office 2 days straight to confirm the product material type well in advance. As I reminded her of this she proceeded to confirm it was her mistake. I asked if she could discuss with her management & see if they would provide a discount or honor the original price based on their error. She spoke with the management & nothing could be done. After discussing with my husband, he spoke with the management and they frankly asked if he was only venting or wanted to cancel? Needless to say being left in a bind we cancelled. This is certainly not the way to work with customers, especially when the error lies on the side of the business. I will never refer Parker & Sons nor would I use them in the future.

I found this company on Yelp. They've done plumbing repairs on our rental property. The work was done very quickly after contacting them online and the price was reasonable. My tenant was happy, which is very important.

We had a drain line break due to a foundation repair.  We tried several plumbers to find the breaks, and Raul found them right away.  His repair cost was $12k less than the other quote I had.  Works was done professionally and promptly

In April 2020, I had a new 50-gallon electric water heater installed to my home and the necessary upgrades I needed, which cost a total of $2,547 before tax. During the weekend, I was about to do my quarterly maintenance flush of the water heater until I found that I can't connect a hose. The company installed the water heater and the drip pan in which a way that you cannot secure a hose. I contacted the company, thinking that they would fix the problem they caused, and told me that they wanted to charge me $85 because it was past my 30-day labor warranty. What kind of crappy customer service is this? This subtle placement was probably purposely done so that a customer will have to call back and get charged. I asked to speak with a supervisor, but a supervisor was not available because they were out of the office. I will update my review based on how fast the supervisor calls me back and resolved the issue. So far, I don't have any confidence that they will take on responsibility for placing the water heater and drip pan.

**Update**

The supervisor never called me back after calling them back several times with the supervisor still not available. I'm not surprised based on the other reviews I have seen. You can differently tell by the demeanor over the phone of the lady who answered the phone that they were not going to go out of their way to address my issue. Whoever is the owner of this company probably doesn't care about the customer experience. I will continue to provide updates.