Brant M.
03/10/2021 12:00:00 SA
2 weeks after the big freeze of February, a flood stop alarm for my water heater went off and alerted me to a leak. The leak wasn't coming from the water heater actually, but from a pipe behind it in the wall and the water, fortunately, leaked into the containment pan that the water heater sits in and where the flood stop sensor is. It was a Saturday morning, never the best time to get a plumber, and since I already knew that every decent plumber in the city was booked up for days or weeks in advance (due to the ice & snow storms), I searched on line for an emergency plumber. Bluefrog had the best ratings of any service I could find and I was able to book an appointment for 2 days later, on the following Monday, which I considered very good fortune. Monday morning Clinton promptly arrived in very good, friendly spirits, and proceeded to look at the issue. He did an excellent job, maintained the best, most respective and friendly disposition, and was very forthcoming in explaining everything he was doing and why he was doing it. I like to learn so I drank it all in and he went above and beyond in explaining things to me. I learned a lot, much of which will be useful in the future as I keep on the look-out for potential problems down the road. He also took care of a slow leaking faucet outside. I chose to join the 5 year membership because that's a good value and it gave me a discount on the charge for his services. But this is not a discount plumbing service - it's a premium service. It's probably the most expensive plumbing company I've ever hired but after all the issues of the past month, the fact that they came out quickly and Clinton's nature was so good, and the fact that the amount of the charge was doable for me, I didn't hesitate to go ahead with them. As I say, if you want the least expensive work done, this is very probably not the company for you. But when he was done, I felt that every penny I spent was worth it - because the service was first rate, his skill was excellent, the equipment he had at his disposal was top of the line, and the education I got was a great benefit. In addition, Clinton explained a lot that can help me have a better consistent maintenance of things which could save me a lot of money in the long run. This was definitely a case where you get what you pay for. I did, and I have no doubt I will continue to get the best service from Bluefrog over the next 5 years of service. I'd hire them again without a second's hesitation.