Best Plumbing Services in North Carolina

Had Dylan, with Mo Flo Plumbing, install a new full bathroom in my basement, which included jack hammering some of the concrete slab in order to lay new plumbing lines for the toilet and tub.  Everything was done per code and City inspector even came out and approved his work.  This was a major job that spanned several weeks, due to multiple inspections at different stages, and every time Dylan was on time and aways professional with the inspectors.  We were also very pleased with his work and the wife is happy, which is all that matters in the end, lol.  His prices also seem to be fair and reasonable.  Not expensive but not dirt cheap.  My impression of Dylan is that he is sincerely a very nice guy and always strives to please the customer.  We will always call him back for future needs!

Great guy and very helpful! Told me how to fix the leak under my kitchen sink over the phone in about 2 minutes. No charge. Now of course I am giving this review having not actually had any on site work done. So keep that in mind but I will give them my business in the future if needed.

Ever single step and interaction with Legacy was textbook.  From initial contact via phone, getting an appointment, plumber calling while on the way (and on time), professional appearance, professional work van, professional attitude... to fixing my problem quickly and doing so for a very affordable and less than expected price.

I even tagged along with the plumber to observe and learn as he replaced a pressure reduction valve under my house.  He didn't mind, and was helpful in explaining what he did.

Why can't every business be like this?

Jeff has done a lot of work for me at two different houses in Cary, NC. He's very reliable, affordable and trustworthy. in addition, he is a lot of fun to work with! His specialty is replacing polybutylene pipe but he can do anything related to plumbing. I'd recommend him without reservation.

I don't see a way to add a photo to this review but I have a nice one of Jeff laughing...his natural state. I invited him and his wife to a party I had. That's how much I like him!

The work done was fine - no issues with the plumber actually doing the work. He was courteous, efficient, and on time. The issue is that the estimator told me that the job was very complicated and tedious and that it would take a long time. Because he seemed professional and honest I accepted his bid. But the job was very simple - replace two tees with unions. It only took 75 minutes on site and less than $20 in parts. The cost was $575. Plumbers do a difficult job and deserve to get paid well. And companies deserve to make money. But Acme misrepresents the job to overcharge. Look at the reviews that are not recommended in the Yelp review page (below the recommended reviews). You'll see the same thing - Acme charging way too much and not caring about their customers concerns. Stay away.

We had an emergency this morning with a handicapped toilet that needed to be replaced right away.  FULLSTACK PLUMBING bent over backwards to send a plumber for our needs.  Mitchell, the plumber they sent, went above and beyond the call of duty. One of the parts to the new toilet was missing so Mitchell left to look for the right part so it could be repaired. he then returned to complete the job.  Mitchell is a rock star!  And FULLSTEAM PLUMBING offers great service!  Thank you Mitchell and FULLSTEAM!

Roman and Robert came to the rescue at 7 am! They worked till 3 never taking a break. They were kind, honest, hardworking, and funny.  Their prices were very reasonable especially in light of all the hard work they put in on just a moments notice. Highly recommend R&S Plumbing!

Best Plumber in Durham/Raleigh NC
Fast and good prices!

I would like to thank Melissa Davenport for all her help with Progressive.  She has helped me with two real emergencies.  She is wonderful.

Also, Lisa was great yesterday in getting a technician out to put in a new hot water tank.  I had a lot of water on the floor.

Justin was here really fast and worked really hard installing the tank.  He is such a professional employee.

Also, this morning, Monday, Chad replaced a circuit breaker and did an excellent job.  He was in and out really fast, but did a great job.

Progressive is so lucky to have the quality employees that you have.

I will always use Progressive.

Thanks to all the Team that worked on my emergency.

I have nothing but good stuff to say about Dr. Drain, especially Ryan.

We used Dr. Drain because we have an AHS home warranty. I submitted the AHS request at 9am, and Dr. Drain called me shortly after to schedule them coming out. Long story short, they had to make three trips to my house over a 2-business-day period.

Ryan was very courteous, down-to-earth, and helpful with our clogged drain. He even taught me how to extend our cleanout so that it will appear above ground for future usage.

Highly recommend these guys, if only because they are the only service company I've used in recent memory that always calls me back quickly.

From the initial phone call to set up an appointment to the repair at our home, my experience with Price Point Plumbing was better than any other experience that I've had with anyone in this field. They were prompt, professional, fair and friendly. A standout exception! I HIGHLY recommend this business!

UPDATE:  After less than 2 months since the New AC was installed, it is deader than a proverbial doornail today.  This is going to be a really fun week having to deal with these folks again.  On the plus side, I'll be able to test the new systems the owner has supposedly put into place again.

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Rapid Repair Experts is neither Rapid nor are they Repair Experts.

The AC went out in my house on a Sunday.  I called and the technician said it would probably be Monday before they would be able to get out there.  

It is an 11 year old AC and has probably had very little maintenance in that time.  The compressor would come one for a little bit and then the fan would stop and there would be a hissing noise.  I had taken a video so I could show the technician.

The first technician came out and cleaned the compressor, felt cool air and declared victory and moved on.  However just 2 hours later, it was the exact same behavior... took another video.  

Called Rapid Repair and explained that they had failed to repair my AC and I needed another service call so that they could actually, well, you know... REPAIR the system as they were supposed to.  They said they couldn't do that without approval from my landlord since it would be an after hours call.  I said that since the first technician didn't fix it properly, that shouldn't be on my landlord, that is on them and they needed to deal with the fact that they had FAILED to fix the AC properly the first time.  

Finally get approval to get someone out there after hours.  The technician came in and this time pronounced the compressor dead -- put a bullet in it and put it out of its misery (while, with indoor temperatures over 80 degrees at 10:00 pm, I was still QUITE miserable).  He said that he sent an estimate over to my property management company and that once that was approved, they would reschedule the work.  

Don't need to have a PhD in Math to realize that we were now at least 2 days out from getting an actual repair scheduled:  1 day to get the estimate approved, at LEAST 1 day to get the repair scheduled due to this being the middle of summer and hot as all get out...

Call my property management company the next day over lunch to inquire about the status of approving the repair request.  They said they hadn't gotten any repair estimate from Rapid Repair.  While I was on the phone, they actually called Rapid Repair who said they would email over the repair estimate at that point.  So.... half another half a day wasted.

Finally, the repair estimate gets approved at 8:00 am the next morning and is supposedly sent over to Rapid Repair.  Despite their hours supposedly being 8:30 - 4:30 -- NO ONE from Rapid Repair EVER answers their phone... it goes over to an answering service.  The answering service is useless and can only take messages which I assume goes to /dev/null (recycle bin) because NO ONE from Rapid Repair EVER returns phone calls...

At this point, I'm on day 5 without my AC and no end in sight.  I can't cook or do laundry in the house because that only makes the house hotter.  

As everyone mentioned, the technicians are nice and polite.  However, the 2nd technician even admitted that if you dared to show the slightest whiff of displeasure at the delicate snowflakes that work at Rapid Repair, they will punish you by making wait a bit to actually schedule your request.  Never mind the fact that after you have taken a day off of work, had one technician completely misdiagnose the issue and waste 1.5 days of my life and made customers suffer in the peak of NC heat... it would take the patience of Gandhi to not get a bit ticked off.

Granted, my wait was complicated by the fact that it was a rental so they are doing business with the property management company so that adds a layer of complexity.  However, Rapid Repair also knows that they can shunt me to the bottom of the priority list because the business is guaranteed and not like I can go someplace else unless I want to pay out of pocket.  

These people have TERRIBLE customer service skills, TERRIBLE mismanagement of work orders, and TERRIBLE diagnostic skills.  I can't think of a think that would make me recommend them for anything other than wasting your time and money.

Jason Hogg, the technician came out to my house on a Saturday to put in a shower/tub faucet. He had to cap off the pipes so he could come back to do the install on Monday. He scheduled the appointment and told me he would be back on Monday at 10am. I called Monday at 8am to ask for a detailed bill,  which by the way they do NOT provide. They told me I didn't have an appointment. Turns out someone didn't do their job I was not on the list. Long story short, no plumber ever came to fix my shower. Cody and Brandon the dispatchers did not follow-up with me to let me know they were late and may not be able to come. Finally at 5:15 I called them back again and was told no one would be coming. And they do NOT schedule a time for arrival for a service call.
The one star is for the amazing ladies who answer the phones!

What an awful, awful experience with this company. My warranty company contracted them to fix our upstairs unit. It took 4 service calls over a period of 5 weeks to get our AC fixed. Their customer service agents were catty, showed no sympathy and even less urgency with scheduling appointments for their technicians.

The first appt they gave us an 8am-12pm arrival window. They called at 11:55 to let me know they would miss the window AND that there was another appointment ahead of us. My wife had taken the day off of work to be home and then they couldn't even give us an ETA for the afternoon. Off to a terrible start.

I understand that diagnosing a problem on the first call may be challenging, so they filled up with refrigerant and left, saying to call us if it goes out again. Sure enough, it did within days. It then took 5 business days for them to get the next tech to come out to actually diagnose the problem. The tech sent the request off to the warranty company to order the replacement parts.

Bell Cow then wouldn't let me reschedule the 3rd appointment to install the replacement parts until after the parts arrived in their facility. So after waiting 5 business days + a weekend, we had to add another 3 business days before their tech could come out again. No sympathy and no urgency during the hottest month of the hottest year on record.

On the third visit, I specifically asked for a phone call prior to their arrival since they've been late before. They just showed up without a call - barely within the appointment window. Their install techs weren't all that friendly (one was shirtless  90% of the time). They did the fix and got the air working, only for it to fail within days for the 3rd time.

The fourth visit actually went well. Their tech, Sam, said that the install techs inadvertently knocked off one of the valve caps causing the refrigerant to bleed out.

Long story short. Do not use them under any circumstance. If your warranty company selects Bell Cow, do everything in your power to get another contractor. They do shoddy work, are extremely poor communicators, and frankly don't seem to value the warranty customer. We were without air in all 3 of our bedrooms for the better part of 30 days (a couple days of respite in between) and they didn't seem to care in the slightest that they were having to make 4 service calls on the same unit.

Horrible experience. Completely misdiagnosed the drain problem. Then they had the audacity to send me an estimate for work not needed--nearly $3,000! I asked for a second opinion and, sure enough, it was a simple fix which was taken care of on the spot. Be aware.

Estimate for small plumbing Bathroom kitchen remodeling sinks. Not honest w time frame. Then excused delay on a storm. Then said job did not fit their company. Would not recommend . We had major project in mind based on their response. Do not use