Bell Cow

We have been out of our house for a week with no AC. Service guy came out on Thursday and said we needed new system. Ticket for new parts that were needed didn't go in until Monday. Every time we call to check on our service request the person assigned to handle home warranty calls is out of the office. Was told it would take another 5 days for parts to come in. Will probably cancel our home warranty contract based on this experience. Every other vendor our home warranty has used has been fine - this experience has been terrible.

Bell Cow came out twice referred by our home warranty company,  
1st time it took them a week to come out and then the guy left after inspection without checking if the air conditioning was working (it wasn't) and never said he was leaving or why the air conditioning wasn't working.
It took them 10 days to come back and tell me it was a part not covered by our insurance and the part would be $385 plus tax & installation.  They never spoke to the warranty company, then the guy just left without saying a thing while I was calling the warranty company.  
Then they said it will take 24-48 hours to look at the service record and then they'd schedule an appointment to fix the problem. (probably another week)

I'm so fed up with the warranty company and their 2-star rated (should be -2 stars) bad repair companies that I called a local 5-star yelp company Burke's heating and air, they'll be here the next day, and fix it for $165 installed.  They've already texted me a thank you message for calling and an appointment time confirmation with another thank you!  Very nice on the phone too!
Bell Cow was just plain rude and I always got a voicemail when I called them, one woman (Dina) left me a RUDE voicemail about how busy she was but she would try to help if I called then left me a wrong phone # to call her.  Left a voicemail for her a day ago, still no return call (must be too busy!)

I wonder how Bell Cow even got 2 stars on Yelp, I would have given them a -2 rating if it was available!

What an awful, awful experience with this company. My warranty company contracted them to fix our upstairs unit. It took 4 service calls over a period of 5 weeks to get our AC fixed. Their customer service agents were catty, showed no sympathy and even less urgency with scheduling appointments for their technicians.

The first appt they gave us an 8am-12pm arrival window. They called at 11:55 to let me know they would miss the window AND that there was another appointment ahead of us. My wife had taken the day off of work to be home and then they couldn't even give us an ETA for the afternoon. Off to a terrible start.

I understand that diagnosing a problem on the first call may be challenging, so they filled up with refrigerant and left, saying to call us if it goes out again. Sure enough, it did within days. It then took 5 business days for them to get the next tech to come out to actually diagnose the problem. The tech sent the request off to the warranty company to order the replacement parts.

Bell Cow then wouldn't let me reschedule the 3rd appointment to install the replacement parts until after the parts arrived in their facility. So after waiting 5 business days + a weekend, we had to add another 3 business days before their tech could come out again. No sympathy and no urgency during the hottest month of the hottest year on record.

On the third visit, I specifically asked for a phone call prior to their arrival since they've been late before. They just showed up without a call - barely within the appointment window. Their install techs weren't all that friendly (one was shirtless  90% of the time). They did the fix and got the air working, only for it to fail within days for the 3rd time.

The fourth visit actually went well. Their tech, Sam, said that the install techs inadvertently knocked off one of the valve caps causing the refrigerant to bleed out.

Long story short. Do not use them under any circumstance. If your warranty company selects Bell Cow, do everything in your power to get another contractor. They do shoddy work, are extremely poor communicators, and frankly don't seem to value the warranty customer. We were without air in all 3 of our bedrooms for the better part of 30 days (a couple days of respite in between) and they didn't seem to care in the slightest that they were having to make 4 service calls on the same unit.

Funny name, good company! I rent a home and my dual-zone heating started acting up (short summary - upstairs was an oven, even when that zone was turned off). After the rental company sent out their guy to check it out, they contracted Bell Cow to fix the issue. The woman who called to setup the appointment was very nice - though either I misheard or she misspoke on the time (I thought she said between 3 and 5). Terrence called me at 12:45 to tell me he was going to be out in about 45 minutes. When I asked about the window, he informed me that the windows are 4 hours, because they never know when they'll get stuck on a job.

Make sense, and having personally worked for a small company that did in-home service calls, I wasn't going to fault him.

He arrived on time and was very thorough in diagnosing the problem. He confirmed my suspicions about what was wrong, but needed to get a part. They called me back the following day to schedule the follow-up appointment, which was a few days out because of the time to get the part and the holidays - understandable.

Today Terrence called me to let me know he'd be here in a half-hour (well within the window I was given). He showed up as expected and had the issue fixed in less than an hour after that. Including making sure I was satisified that everything was working as intended, explained to me what was going on, and asked if I had any questions.

Overall, really happy with the service, it was nice to have the same guy come out both times, improves efficiency (though it might have just been luck if it's a small enough business, I didn't think to ask).

If I ever have an HVAC issue again, or buy my own place, I'll insist on calling these guys.

If I could leave less than one star I would. Once they finally made it out it took days to get an estimate, I actually had to call them for it. Once I paid the over $500 bill I didn't hear back from them. Finally I called them Again and they told me I hadn't paid and I had to show them my bank statement to prove I did. Once that was resolved we scheduled to do the work on the 24th.  They show up while I'm at work on the 21st and call me asking why I'm not there. I tell them we scheduled for the 24th. I call back the office and confirm the 24th, then call back on the 23rd to confirm they will be out the next day on the 24th, Guess what, the 24th comes and goes with no Bell Cow. I call them and they say the weather was to bad to go out, It wasn't even raining. We schedule for the 29th, the next day Available, for 12-2pm. I call them on the 29th At 11:48 to confirm they will be making it out to my house they say yes they will be there by 1pm at the latest... Can you guess what Happens, They Don't Show up. So since July 31st I have not Had A/C because they can't do anything right, and they still have not resolved the issue.

I'm reserving my comment until they change the hours from 24 hours to the true hours of Monday-Friday. Today is Saturday and my unit is not cooling but according to the website they are OPEN and 24 hours right now.

They have been to the house on 3 occasions to work and only had the correct equipment one time.

Said one thing, arrived and something said else with a new cost was the issue.

Will not use them anymore.

We called Bell Cow when our upstairs AC unit went out.  They replaced it four days later. The first day the new unit failed. They came out and fixed it. The second day the new unit failed. My husband thought he fixed it. Today is Sunday and the new unit failed a third time. They say, 24 hours a day, 7 days a week  Not true. It's Sunday. We've called their emergency number but it only refers me to their website. Never again.

If i could put 0 starts I would.  This company took on a plumbing job they were not equipped to handle.  The basically took $5000 on a contract and did not complete the job and would not refund the difference because they stated it was a contract....not mentioning it took them from Oct to the end of January to complete they work they did.   Then they were short on manpower to complete the job

I had a tech go out and assess an HVAC system for a new purchase. It was a bit more costly than a few other companies, but they had first available as I am in a TIME CRUNCH!!!!!!!!! Well, so much for that! It was difficult and took 3 days to get my invoice and then the invoice was written in gibberish. No complete sentences and no one could really understand. I only understood b/c I spoke with the manager three days prior. I have called and requested a new invoice with a written description that is understandable with a quote to repair. I work in a trade and we complete invoices in 24 hours! This is terribly frustrating as I am now late on providing my realtors and the sellers the cost to repair the HVAC system. I NEVER do reviews, so you better know this is BAD!!!! Can't imagine trying to get a job done!

We have been without hot water from Nov 4- 21st because of HSA and Bell Cow.  Bell Cow assessed and sent a repairman without noting that the unit was in the attic and one guy couldn't get it up their by himself.  The second guy also noted the need for a new expansion tank and all of this is still not done.  Customer service is done by secretaries who are message takers only.  When transferred to a manager no one picked up the phone.  This has been a terrible experience.  It's hard to believe a company could be this unresponsive.

Last November we went the entire month without heat waiting for Bell Cow to repair. Now, this Spring we are faced with the same issue regarding A/C. They have confused work order, technicians show up confused about what they are supposed to do. After the last visit, the A/C was working for a day then went out again. We are going on over a month now to get this issue permanently resolved. I have found all the people I have talked with and met to be very empathic, friendly and kind. However, that doesn't fix our issue.

Been waiting 5 hours for a guy to come to the appointment that they set and haven't heard a word. It's not like I had anything else to do. Safe to say this is the worst customer service.

Our air unit started making a loud noise so we called our home warranty company. They referred us to Bell Cow. They tell us to turn the unit off until a tech could get here. We did. Guy comes out and says the fan broke off and that's what the noise was. All good right?? Home warranty company tells us the note states there was a slow leak indicating the damage happened prior to the warranty. Crazy....because the tech that came out didn't turn the unit on or hook any gauges or hoses up. Literally took a look and left. So....how do you go from a fan breaking off to a slow leak when you don't even inspect the unit?? Then we called to inquire about the notes and the fact that we were with the tech the whole time and he didn't turn it in or hook anything up....and the person states well I wasn't there. Thanks for that fun fact but that doesn't fix the lie that came with your techs report. By don't worry we got a second opinion and will happily give our business to another company.

Not only did the first tech tell us our malfunctioning furnace was fine, but the second one we demanded they send out didn't warn us it could be leaking gas. Three days later we had to call PSNC to check for leaks since the smell in the house was overwhelming. The gas guy showed us where the furnace was shutting down so that unignited gas was flowing over the unlit burners and pouring into the house.

TL;DR -- we could've been very sick or dead through Bell Cow's incompetence. DO NOT WORK WITH THESE PEOPLE.