Des V.
04/12/2023 12:00:00 SA
Price Point Plumbing was contracted out through Lowe's. I purchased a toilet through Lowe's and purchased their installation add-on. It covers the removal & disposal of the old toilet and the installation of the new toilet. Sunday (his name) shuts off the valve and disconnects and states the shut-off valve is broken and we need to turn off the circuit breaker for the water. He removed the old toilet and partially installs the new toilet. Sunday states that there is an issue with the PB pipe, and it needs to be replaced as well as the shut-off valve to connect it to the tank and that Lowe's doesn't cover anything outside of the scope of a simple replacement. To complete this project, he stated it would cost $350 plus tax. So, I'm paying Lowe's $200 already and now I have to pay an additional $350 to complete an installation? Are you crazy?! He leaves to get the parts and my husband who is home (I'm at work) tells me to tell him to hold off and we'll get quotes elsewhere. So, the three of us are on a conference call I say to my husband to turn the circuit breaker on and see if the valve leaks. Sunday exclaims, no don't turn it on I promise you it will leak, and you'll have a flood. Well after the call we turn it on anyway. And guess what. Not a drop comes out. LIES! Additionally, when he came back to try and cap off our valve that didn't need to be capped because the valve wasn't broken. He tried to come and uninstall the new toilet that I already PAID for and install my old one. Are you kidding me? All we needed was a shark bite connecter, a 2' pex pipe, and transition coupling. We already had a pipe cutter. Total cost $36. Time spent to do it, not even 10 minutes. I know times are tough, but you guys were straight-up despicable! And for shiggles, I called around to other places and with parts & labor they all told me around $125-150.