Best Plumbing Services in New York

Starting with their office person Krista, it was the ABSOLUTE BEST experience.  My hot water tank broke. Called the big stores to price a new one and called about 10 local plumbers for service requests. All this happened the day before thanksgiving!!  

When SM Pynn called back they said Josh and Evan would call when they were on the way. They called as I was told and arrived shortly after. They quickly assessed my situation and explained what was wrong so I understood and then gave me my options. I chose to purchase a new water heater. Expecting that they would have to come back another day, they surprised me and said they could get it done within a couple hours!!! The day before thanksgiving we got a new water heater installed with no previous scheduling!!

They were professional, understanding and the entire experience was excellent.

I used Yelp's Request a Quote feature and they came out and quoted a job to run hot & cold water, a drain line, and two gas lines up to my kitchen to hook up a washer & dryer as well as a new stove.

The estimate was done in a timely manner and was professional. I do like that the owner gave me the estimate right away on the spot and seemed to know the cost of materials.

I appreciated the timely manner of the estimate and the professionalism, I always do at least 3-4 estimates before scheduling any job, so it'll remain to be seen whether I go with Bright Star, but I always live by the rule to get at least a few estimates for any job over $500.

EDIT: I did find their quote to be on the higher side after getting a comparing estimate, but it could have just been this particular job.

My go-to plumbing HVAC company-  repair/maintain ( have to flush periodically)  instant on water navien systems- plumbing - always satisfied- timely and reasonable and done right- the first time

After some emails to the business owner he agreed to reduce the travel time to 30mins...which is still longer than it would take to drive the 5km across town but better than his original price. I would still recommend that this cost be discussed in advance and a written estimate requested before work started.

They were on time  and did job  but the price for what they did  just left me feeling cheated and taken advantage of.  Problem is we have no choice and the trades people know it   If they used $25.00 in material it was a lot  so they got $460.00 for less than 2 hours work.   What I was told they did was a lot less than what the invoice says they did.

Con Artist. The City of Buffalo had to force this man to refund my money after he did shoddy work.

I've lived for 20 years in my current residence on Grand Island and up until 6 years ago never had a plumbing problem. When I did, I had a Niagara Falls plumbing firm send in a plumber to fix leak problems. A time came when the leak again started. Since plumbers are way over priced and I had a problem with that first one, I thought I'd try Erie Plumbing here on Grand Island. (They also go by Buffalo Backflow.) It wasn't long after they left that the problem recurred and I also needed a new faucet. So I brought Erie back in. After he left I took a good look at the work and found he had installed this goofy handle without my permission. He later told me he never would have done this without asking me - a lie. And he also played dumb concerning not knowing about the traditional handle I thought should have been put in. Not too long after, there was again leaking and Erie came in. He was there about an hour to simply replace a basket but a fair amount of this time he was on the phone. He charged me $141, an outrageous fee. Obviously, and at the very least, there should have at least been a discount since it took him so many visits to get it fixed. All this time he was charging me the full fee even though its obvious his repairs should have lasted much longer than they did instead of his repeated visits, especially since I went 15 years without a problem. The basket he installed was of inferior quality compared to the one that was originally installed. I had never ever asked about a warranty but it then occurred to me to call him and ask about this. He still has yet to return the call. I then called two other plumbers and found their rates to be about 20% less than Erie Plumbing.

We have an older house, and a plumber we had in for a drip told us it would take a total reworking of the plumbing, along with the destruction of the subway tiles we like so much. We let it go. Things eventually got worse, and we had Hertel Hardware and Plumbing out on the recommendation of a friend. A personable young man showed up at the beginning of the appointed time (and called ahead, first!), took his shoes off at the door, took some things apart, put them back together, BOOM! fixed. Took about an hour, and no destruction of anything. How grateful we are to find an honest business!

Very knowledgeable staff and amazing as far as customer relations, they've done all the work at my house and then handled an emergency at my elderly parents house when a pipe broke in no time.

If you ever have a plumbing issue as I did, do not call Superior Plumbing & Heating. I live in a manufactured home in the Akron/Newstead area of Western NY. When my brother-in-law fixed the air conditioning ductwork under the house on Monday, he found a pipe that was leaking. So, I went to Angi's List and Superior called me. We set up an appointment for them to come out on Tuesday. After about 20 minutes advised me that it would cost me $749.00 plus tax. He did not give me a written estimate, just a verbal one, and said that the office would email one to me. I thought that was way too high, so I contacted my brother-in-law again and he came out today and fixed it. The part needed cost him around $7.00 at Home Depot. He also fixed a few other things while he was under the house. He didn't tell him the grand total, but I guess under $50. The guy from Superior saw a single, elder handicapped woman and decided he could take advantage of me. Well, I may be old, but I'm not stupid and I can smell a scam when it's standing in my living room! Below is a pic of what was replaced.

Bait & Switch - Run.

I hired them to run new plumbing, and added on easy things (swapping out fixtures, re-route sump pump line) while they were there. It was supposed to be completed in 10 days.

After 6 weeks of excuses and partial progress, they refused to do most of the pipe installations I'd hired them for, only did the easy work and inflated all the prices.

Their gas work leaked. National Fuel refused to hook up the gas meter to the meter connection I had them move outside from the basement because it was so leaky. CEF came back, fixed it and the gas piping still leaked outside. The same National Fuel rep came back, after it was fixed and he took pity and fixed it for me because it still leaked.

Later I had a separate firm work on my furnace. They  asked what hack installed the hot water tank next to it because they used the wrong type of pipe - it was CEF who installed it.

I declined them swapping 4 fixtures for $400 total - and asked them to do one. They did one, left a poorly cut, hole and dust everywhere, and charged $600.

For good measure they ripped a downspout off my house and didn't put it back on, or mention it.

Unreliable after they get your deposit. Many problems were identified by other plumbers years later.

Installed new toilet at my ma's house, after a 6 week wait.  The toilet started leaking after a few days.  Called Doug, he said it was just sweating.  The leak at the base of the toilet, got so bad after a few weeks, we called him back, he finally came over and said nothing was wrong (??really)  we continued to mop up water everyday, and look for a new plumber.  FINALLY we found out from another source, the seal was probably too small.  SO, my husband, brother, and I, took the toilet out put in a bigger seal and re-installed the toilet.  Problem solved, after weeks of water ruining the floor!   Never will I recommend them.