Best Plumbing Services in New York

Our Hot Water Tank started leaking from the bottom and I just did a search for replacement in my area and found Longs Plumbing.  I send a message, received a response immediately with a quote and Ali was able to install a new Tank the same day.  He brought everything he needed to get the job done. My only issue was only payment accepted is cash or check.  Ali is a wonderful young man, we will definitely contact him again.

Called the number on the Yelp listing and the owner picked up.

I talked with the owner on the phone to troubleshoot and get advice about a plumbing/sewer line issue.

Despite having no previous contact, he spent some time and gave me some great advice. I wouldn't hesitate doing business with this company, a little customer service goes a long way.

This business has been a Batavia institution for years. They are reasonable, prompt, and know what they are doing.

Last year, John and his son completed a massive plumbing job ay my house. They did an excellent job!! They are a go to plumbing team!  Price is reasonable. John is very responsive whenever I have reached out to him! Highly recommend!!

In the midst of putting my 2 year old in the shower after I discovered her in her crib painting with her diaper deposit, the handle broke off after the water was turned on. You can't make this stuff up. I had to hire someone and fast! I called a few places and they all gave me a time frame of sometime this evening (this was around lunchtime.

Ryan Plumbing gave me an estimate of under an hour and they stuck to it. Their employee came and discovered he didn't have the right part so had to leave and come back. All in all the service was done well. I had them come and give an estimate for rerouting my washing machine into the septic and they were the first that looked at it to discover that we will need more power to install an additional pump. I plan on hiring them once we have that problem solved.

Wow what a liar you are! should have read the Better Business bureau reviews before calling!

I had used this business a number of times in my city dwelling days. They were OK.  They also provided service when I initially moved out to the Southtowns. They were OK then.

Now they are too haughty to deal with past customers who live outside of their comfort range.

I've tried a number of times to procure their services. It just does not happen if you don't live within the area that they work in.  Your guess is as good as mine.  Most recent....I need grab bars installed in both of my bathrooms. Freddy Junior stopped by, told me what to look at and would not accept a deposit.  Should have known that this was never going to happen. And it did not.

I am looking for alternatives.  This should not need to be so difficult.

If you can, avoid this drive through fast food plumber. It's sad that this chain can charge ridiculous prices but give you sub par and completely idiot minions masquerading as so called professional plumbers. I needed some work done on water lines in my house for my washing machine. Guy who came out was clueless and a complete dolt. (Think about it, if a housewife knows more than a plumber who charges $150 for a hour than maybe you should not hire this company.) 1st plumber messed up the job, 2nd guy they sent out never showed up and the 3rd try a trip to Home Depot and watching YouTube videos MYSELF got the work done. Save yourself the money and try to find a local plumber and not a chain restaurant of plumbers. Your credit card will appreciate the hunt.

Oh and stupidity  sure does run rampant in this lack luster world of so called customer service. Yep, good job there Roto Rooter!!!

Called him for estimates on water tank and plugging some drains down basement I had problems with. He came over within a week and gave a fair price. We scheduled a day to do work and picked an early morning time so I would be first one and not have to wait.  Waited 8/1/14 for several hours after 830 when he was supposed to arrive. No answer on phone. Several messages were left and no answer and no call back. The next Monday I went to speak with him at his place in tonawanda and he was there. Told me I was busy. I couldn't even call you back. Things come up. I told him I missed a day of work because I was waiting for him and a phone call only takes a minute. Replied oh well. When I'm
Busy I don't have time for that. Obviously didn't have him reschedule due to horrible customer service. I can't comment on work but if it's similar to his service better go somewhere else. I would give him zero stars if I could. Be warned call him and you may be waiting for him to show for a long time

It seems the hours of operation are exclusively for plumbers and not the general public. I work 9-5 and if I need to wait for the weekend to rush in because they close early. I am to find a suitable business that understand the real working class in this city.

My water heater began leaking Monday night. I contacted Jim at 730 am on Tuesday. Jim said he would stop by to give me an estimate after he got back from Angola. I expected to see him within a few hours. Jim never showed up or contacted me.  Neither of us can walk due to medical reasons and we really counted on Jim. If Jim can't do what he said he would do, he should have the decency to treat people right.

TOTAL SCAMMERS!!!  We hired this Company to install a Bubbler system in the front yard in Kenmore. We asked specifically if they were license for this area and they assured us they can work in this Township. Their price was reasonable so we hired them for the job.  They showed up and completed the job in a timely manner. They took several pics of the job during the progress which appeared to look like a decent job.  They were paid in full upon completion of the work.  This is where the nightmare begins! Turns out, they never pulled the permit for the work. The Town's inspector was furious with US i.e yelling at my G.F who hired them because they didn't follow proper procedure with the permit process. As we come to find out, they never pulled the permit because they weren't even licensed! After repeated attempted to get Depalma plumbing to get the permit process they offered several promises to do so however never followed through with it. (The owner(s) give a good speech on how they will take care of the problem but apparently have no real interest in doing so). One lie after another finally turned into not responding to our calls.  We had to get our attorney to step in to try and get them to respond but they stopped talking to him as well.
We ended up hiring another plumber to come out and inspect Depalma's work and find out that the entire system has to be ripped out and replaced with the proper materials and installation methods. Depalma apparently did NOT do the work in accordance to building code.
NOW I have to hire my attorney to file a law suit against them (one of 5 already pending from other customers i'm told) to recoup my payment.  My attorney determined that Depalma has 5 judgements against them from previous customers. Depalma closed their doors and is now working under a a new DBA.

BE WARNED, do NOT hire these people to do any work for you, You WILL  regret it!!!TOTAL SCAMMERS

The hourly rate for this company is $107 per hour. They will charge you for their travel time from the time they leave their building, to get to you in addition to the hours they are there. If they forget something or don't have it, they will go to the store and buy it, and bring it back. You also pay for that travel time, and however long they are at the store. In addition, there is a truck fee that is $55 on top of everything else. Just to inspect a furnace and put in a new filter took him 2 hours. The total $325.

On top of it all, he forgot to turn the AC back on when he left, so we had to open it up to figure that out after we went without AC for a day.