Best Businesses in New York

We bought a historic home in Maplewood over the summer and wanted to find a reliable heating system & plumbing guy to service the vintage (probably 50+ years old) boiler and radiator system, as well as do some plumbing work.  A neighbor recommended Gateway.  They were booked up for a while, so we called Roto-Rooter to come out and unclog a drain.  The Roto-Rooter guy wanted $379 to unclog one bathroom sink -- WHOA!  Then he asked if we'd be willing to pay $150 or so, cash.  We decided to pass on that offer and wait for Gateway.

SOOOOO GLAD WE DID!  Gateway showed up on time for the appointment and sent two men (Sean and Greg), one to focus on the boiler and the other to do the other plumbing work, so I wouldn't be spending my whole day watching a plumber's butt.  They gave us estimates before starting any work -- $185 for the boiler service, and $65 to unclog a drain (that's $300 less than Roto-Rooter for unclogging the drain).  They got to work quickly and efficiently, showed me what they were doing, and explained what I needed to do every couple weeks to keep this boiler working efficiently.  

Here's the best part -- after they serviced the boiler, the secondary fail-safe system triggered and the boiler wouldn't restart.  They identified the problem and had the part in the truck which surprised me somewhat as this is an old system.  They explained that the part was $465, I authorized it and they installed it.  It still didn't work.  They traced the problem to a brittle switch in the electrical system, re-connected it, and the system worked.  THEN they took off the new part, put my old part back on, proved that the old part still worked fine, and charged me ZERO/ZIP/ZILCH|/NADA for parts and service for this task.  Clearly I was an ignorant sucker that would have paid them $465, but they went out of their way to verify that that was necessary before selling me the part.

Sean and Greg are two personable, honest guys who take pride in their expertise, craftsmanship, and customer service.  They like working for Gateway because it is an honest shop, and because it's a Union shop that trains their men up and provides benefits.  In addition to doing plumbing work on-call, they also have the opportunity to build their skills and expertise by working on new construction projects.

So, if you want honest, enthusiastic professionals who will give you fair estimates before starting the work, explain what they're doing, and educate you on the systems you own, call Gateway.  If you want to be grossly overcharged, there are other places out there who will be happy to take your money.

I dont need a plumber every day... but when I do, Guarini is the only one I would use or recommend.  These guys are great.  Today I had banging noises in my furnace, I called them, they were there before their estimate, took care of the situation, and were out in a little over an hour.  Chris was great, he explained what he was planning to do and what he thought the problem was, and sure enough, fixed it right away.  
I have only great words and recommendations for this Plumbing and heating company.... I have used them on an off for over 18 years.  They are the best you can get in Jersey City!

Just brought a water tank from. The customer services there was awesome. The manager helped me the whole way and even gave me a discount.

Robek was fantastic when we had a problem. They showed up when they said they would and took care of our clogged sink quickly and completely. They cleaned up so as not to leave a trace of anyone ever being there. Price was fair and service top notch. Highly recommended.

Paul worked on certifying the plumbing for my house in NYC when I was trying to get my 2nd fl bathroom legalized. He is a straight forward guy and honest. He explained what my different options were and what it would cost. If there was something he wasn't sure about he was honest about it.
Even though it took a long time to get the bathroom signed off on by the Dept of Blds(because of bureaucratic nonsense), Paul was always prompt with taking care of things at his end. His work is good and he was responsive to emails and phone calls which is something you don't always get. I would recommend him any day.

Nice service , want to order again today for the next few minutes of service and I will wait for you to get in the shower and I will wait until you get the food there and I'll be there for your meeting at your place in order to get your service call please let me know if you want me to come to pick me up for your meeting please thanks so I will have a good night love to see you later today ok thanks

Our pipes got frozen from the two consecutive sub 20 degree days. Tried every troubleshooting method before calling for back up. Mike was able to come by.. look it over. Prescribe a few things. Then he returned and noticed minimal change so he went to work. He did not give up and eventually found the issue. Using innovative techniques he got it going. Will have water and heat tonight! Thanks fenix!

Wow.  These guys are fantastic.  I rarely write reviews, but felt compelled to find Richie D. online and write one for him after the great work his company did for me today.  

After MANY bad experiences with plumbers, contractors, etc. in Jersey City, it was a pleasure to work with Richie D. Drain Cleaning. My whole experience with them was excellent, from beginning to end:  First of all, when I initially called them, someone immediately picked up the phone, and directed me to someone else who was actively driving around and doing jobs.  Amazingly enough, that person (a great guy named Ival) answered the phone, and he arranged to come to my house later that morning (this is great, but doesn't always mean I'll actually see anyone, since I can't tell you the number of times I've scheduled same-day appointments with people I never saw or heard from again).  Best of all, he actually showed up.  So, that was the first bit of good news.  

The second bit of good news, which is even better and much more important, is that Ival was truly excellent at his job. Upon arrival, he discovered not only that our main sewer line was clogged, but so too was the pipe to our emergency sump pump, which we rely very heavily upon during Jersey City rain storms.  Even worse, the pit the sump pump was sitting in was filled with actual feces, since our main sewer clog had caused a lot of disgusting back up.  As it happens, though, the sump pump was not what I had originally called him about, and I would have never known that it wasn't working until we had a rain emergency.  Ival was incredible.  Not only did he clear the sump pump pipe, but he did the unthinkable and painstakingly cleaned out the feces-filled pit with a wet vac, bucket, and 10-12 trips carrying a grey water-filled bucket to the toilet in our downstairs bathroom, each time thoughtfully REMOVING HIS SHOES so as to keep our house as clean as possible.  I cannot tell you how many times we have had jerks in our house who do the bare minimum and then charge an arm and a leg for nothing.  It was the opposite here.  They went above and beyond and were some of the most thoughtful and considerate people I've ever had do work in my house.  Do yourself a favor and call Richie D.!

Jimmy with Allstate is my family's  two-time hero! He solved a leaking ceiling and a bungled refrigerator install with minimal time and cost. He was available for both repairs within an hour off  my call. He was so knowledgeable and super friendly! We are really happy to know Jimmy and to have a plumber we can trust!

I had Alive Plumbing come out to fix my plumbing and they were fabulous. They are so friendly and nice and when they work they keep their area clean, which I love. They do such fantastic work that I will always call them to come and fix any plumbing problems that I have.

Unless your issue is urgent it may be a wait to get a visit from Jimmy.  He always pulls through when in need and never has to come back to take another look. One visit and your problem is fixed. Thank you!!

Made the mistake of attempting to replace my hot water heater with PSE&G who unfortunately subcontracts Guarini in my area Hackensack to do the install. They come out the day of, and found my vent piping to not be up to code. From there they offer no resolution, they just want to high tail it out of your house, I practically begged them to discuss alternatives to no avail. I called the office and they wanted $195 an hour just to discuss the venting. I ended up without hot water for 3 days before I scrapped the PSE&G idea and called a reputable plumber that did an amazing job for a fraction of what these clowns wanted. Gave 2 stars because the office people attempt to be helpful but the installers are completely useless and deserve 0 stars...

Mike came exactly when he said he would. I was having issues with sustained hot water/ water pressure. Mike explained exactly what he thought the problem was, how he would go about fixing it, and recommended a few other ways to improve the efficiency of our heater/burner (instead of just saying I needed it and charging me accordingly). I highly recommend MD plumbing and definitely will be call back to get his recommendations.

Don't hire this company. I call them for an estimate and the first thing this person said: I wont spent 20 minutes here explaining what to do if you don't pay me $ 100.00. I reply : I will pay you but I need to know first whether you are capable to fix these problems or not. He answered: I don't know and he walked away saying; wait for my call. All he wanted was the quick money. Really unprofessional, arrogant , racist? may be. I understand that like any profession some people is more specialized than others like in medicine; not all physicians can make brain surgery or robotic surgery etc. There are plumbers for toilets, sinks only and others for big projects. Be careful when you pick up your next plumber; READ THE REVIEWS, check how many reviews the person has, read the personality ,  body language, sense the integrity otherwise you will be caught. this company is a NO, NO. NO NO !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I needed a new water heater after sandy and Bill came over to install it. Professional, neat work and I've never had a problem with it since, he did the job right. Some plumbers in the past have done poor work that starts to leak months later, but I've never had s problem with bill and will continue to recommend him to friends and family

Udi and his team were awesome!! They were able to come within 24 hrs notice (this was lucky, but anyway they would have definitely been able to come within 2 business days, so that's also great), and the guy who came was super nice! Plus he patiently put up with my insane barking chihuahuas. Super grateful for this expedited and effective and friendly service. Thanks guys!!!

This company seemed like they were good and very pleasent on the phone but then after coming a day later than expected the plumber lied about the time he spent at my house and totally ripped me off. I should have made them write it down when arriving and leaving but instead I stupidly trusted them. I also don't believe that they didn't go for lunch for an hour while getting the part. I will never use them again!

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