Best Plumbing Services in Minnesota

This was a good experience. The guy who came (Joe) was really a super guy and he did a good job. Cleaned up after himself and explained everything he did. I need a reliable plumber in the rolodex and I will call this company again. The price seemed fair for the work he did and better quote than I got somewhere else.

I highly recommend this company. They are friendly, knowledgeable, and quick to respond.

We wanted to install a new toilet in our bathroom, but the toilet we bought didn't fully cover the floor opening of the old toilet. We thought we were going to have to redo the floor tile, but Matt was able to search for us to find an alternative toilet that had the right measurements to cover the hole. This saved us a lot of money, and I appreciate his willingness to help us, and problem-solve!

We needed two gas lines installed and we thought the quote was extremely high from another company. We contacted Pat and he came right out for an estimate and was extremely reasonable, easy to work with, and FAST. Bonus was he was able to work in the evenings so we did not have to take vacation from work. We will definitely be calling him again for any plumbing needs.

Called and spoke to Tracy.
She fully explained their service abilities and pricing.
Had a guy out in 3 hours.
Did a great job and was reasonably priced.
Got a recommendation on McDonough and am glad I called them!

I had a pipe with a pin hole leak that I noticed on fishing opener weekend.  Of course my husband was away fishing (isn't that the way it always happens).  I called to see if they were able to come and fix my pipe. Unfortunately they were booked until the next week. The kind person I talked with(Andy?) told me they had a product in their store called JB Water Weld, a putty like substance that could patch my pipe until my husband got home to fix it. It was only around $8 and it worked fantastic and did the job.  I was able to patch my pipe and in about 2-3 hours was able to turn the water back on and no leaks! Hurray! Thank you so much for talking me through all I needed to do!  You guys are the best!

We had Air Mechanical out for a slow bath sink drain. I was quoted a charge of $113, but if the machine is used it's $323.00. I watched as he worked and took out the drill powered auger claiming the clog was in the drain line. after reassembly the drain was just as slow. He removed the sink drain stopper and pushed out a large clog. After reassembly the sink drained quickly.
I appreciate the fast, courteous same day service but wonder about the $200 up charge for an extra 5 minutes of work with the machine.

They came within an hour of my call. The tech was very polite and knowledgeable. He made sure his workspace was clean and explained what he was doing. He gave an estimate before beginning and checked for any leaks before he left. The only con is that it was more expensive than I thought it might be, although less than his estimate at the start of the job.

Chris and his son, Michael,  did an amazing job on meeting our plumbing needs and also in customer service.  We own rental properties and needed new shut off valves installed in the units.  They arrived on time and immediately set to work completing the installation within an hour.  They also double checked that there was no leakage after the water was turned on in the units.  Also, they fixed a couple of other things needing repair as they completed the installations.  The price was fair for the work completed and are on my list as the go to plumbers when we have plumbing issues.

They need an Estimator available a full day, all week. I have used Richfield Plumbing in the past (previous home), and was very happy with them. Contacted them last week via their website and then followed up with a call to explain a few items too complicated to try to explain in the little web form. Nice gal told me their Estimator would need to talk to me, he's out, will be back next week. So I wait for a call.

Got an email Tuesday *afternoon* telling me that their Estimator can be called 6:30-11:30am Monday through Wednesday. Again, this was Tuesday AFTERNOON. So basically, gave me one morning to call, and it's my busiest morning this week. So now I can't talk to the guy until next week?! I originally contacted them LAST week because I need the work done THIS week.

Well it's Thursday. I gotta go with someone else 'cuz I need to talk to someone about it today, and get it scheduled ASAP. Bummed and irritated.

Greg came out within a couple hours of my calling him to unplug our kitchen sink drain.  He was friendly and offered tips to keep the drain free flowing. He had the drain unplugged in short order. He also answered my questions about the longevity of our water heater and softener, and said they probably won't need to be replaced for a number of years because they are reputable brands.  He checked out the sump pump brand too, and recommended a backup system that would still work during a power outage.  Bottom line: he did the work quickly and effectively, and provided useful information about future plumbing needs.  Highly recommend!

This company attempts to take advantage of the elderly. They gave my parents a quote for almost 6k for a new ac unit. They told them it was shot because of mouse problems. They called another company and they repaired it for $140.00. Do not call these incompetent fools for any reason. The friendly voice when you initially call is a con that will cost you a fortune. Heed my warning! You will forever regret this mistake.

I called Castle Masters after having been referred to them by another contractor. I cannot speak to the quality of their work, which I assume is good based on my referral, but customer service needs improvement. Upon calling, I was told that they do no work in my area, and when I asked for a very rough estimate based on the scope of work I was interested in, or the names of other plumbing contractors who do work in my area, the receptionist basically hung up the phone. If that's what service is like on the front end, I can only imagine what it is like if there are scheduling issues during the project, or billing issues afterwards. I'd steer clear and find someone who respects their potential customers.

Please beware of using this company. We had them come out to provide after hour service on Good Friday due to us coming home to a burning smell in our house that appeared to be coming from a outlet. The technician, David G,  was prompt and friendly, I would say overly friendly. After many hours at our house and continued tries to sell us on more services he was unable to find anything causing the problem. He then continued to find other things wrong that he could quote us for, that we're within code but not best practice now but we're the way things were done in 1990's when our house was built. We agreed he could change out a fault breaker in our electrical box, however, he did not have the right one in his truck so he placed a smaller one in and said he would be back either Saturday or Monday to switch it out. He never came back and never called to set up a return appointment. I have called several times to the office and spoke to a Marian O, who told me she could see the call however it was completed and closed out. She informed me that she would contact David, but he was at a customer call and would have to call me back. 6 days have gone by with no call. Other attempts in trying to call them I get forwarded to a call service who will give them the message to call me back. To date I do not get a return call from David, or his supervisor. I have paid for the work and they are not doing what they promised. I am not an expert in electrical work and I have placed my faith in their company and am very embarrassed that I was taken and overcharged for my call with the work incomplete.

Please beware.....

***UPDATE****  6-23-17
I finally got a call from a supervisor and she was GREAT on the phone. She called and listened to our story, she apologized and took full responsibility. She said this is not how we like to do business or quality of service. Together we came up with a compromise plan: next day a new technician came out, he completed the work, and we received half our money back. I did have to request the money back and she offered to pay back only for the part, but I told her it was your service that was not quality and the delay in finishing the work, I asked for 50% of the bill back and she agreed. I appreciated that she recognized our experience and poor service by taking responsibility, however, it should not have been this hard to get a hold of them or a supervisor to work this out.