Air Mechanical

I had my annual AC tuneup, service was great, as usual. I also had a plumbing tuneup and needed a repair to a malfunctioning toilet. I'd replaced my toilets, myself, a couple years ago, didn't do a very good job of it as neither ever worked really well. One was not working at all really. Ray explained that the internal mechanisms on both were not high quality and what I needed to fix them both (and lower my association's water bill!). He ordered the parts, had them couriered to my home, and completed both repairs in under an hour. Both are working beautifully now. Couldn't be more pleased with level, and quality, of service this company provides.

I was looking for someone to put in a new air conditioner, water heater and water softener.  I ended up choosing Air Mechanical as they were up front with everything.  Installation for all too a few hours in one day and all the components are working great.  I would recommend these guys.

I 'won' a free humidifier.  Air Mechanical installed it in the furnace system and I was set up.  Shortly after, a transformer failed in the furnace.  They came back and installed a new transformer at a cost of nearly $400.  A couple days later, that transformer blew the internal fuse.  Air Mechanical returned and installed a new transformer.  I made sure the humidifier was never turned on until I got in a new furnace, it was worked great ever since.  And no, Air Mechanical did not install the new furnace and will never be back in my house.

We had Air Mechanical out for a slow bath sink drain. I was quoted a charge of $113, but if the machine is used it's $323.00. I watched as he worked and took out the drill powered auger claiming the clog was in the drain line. after reassembly the drain was just as slow. He removed the sink drain stopper and pushed out a large clog. After reassembly the sink drained quickly.
I appreciate the fast, courteous same day service but wonder about the $200 up charge for an extra 5 minutes of work with the machine.

We purchased four Nest IQ outdoor cameras for the exterior of our house. On the Nest website it listed their Pro Installers and one of them was Air Mechanical. I did some research on the company and looked at their reviews. All seemed well so I called and Kyle answered the phone. I told him I wanted to schedule an install for four exterior Nest IQ cameras. He mentioned that an appointment was going to be a ways out but that was OK with me. I specifically mentioned that the back of our house will require a two story ladder. He said that he would make sure he noted that and that the installer would have one when they came to do the job. An appointment was scheduled for August 6 between Noon and 5:00pm. I did not receive a confirmation call and today when I hadn't heard anything by 1:00 I called. The lady that answered the phone said I was not on the schedule but that they could get someone out to do our job anyway. About a half hour later I received a call from Brian, their master electrician, he wanted to know more about the job and asked when I was put on the schedule as I wasn't there this morning. I told him the story and he said he'd come over and do our job. I mentioned that the back of our house is two stories and will require a sufficient ladder.  It was at this point that he told me it's going to be a two man job and doesn't think today will work but he'll check and either he or the office will get back to me. Well, he called me back and said August 16 between 10:00 and 4:00 is now the soonest they could do our job. I asked him for a rough estimate of what our job will cost and he started rambling about their service plans and how if I spent $159 for the electrical service plan it would save me this and that. I listened for like three minutes straight and couldn't get a word in edgewise. When he finally let me get a word in I asked a few questions and we hung up the phone. Called the office and let them know we will not be rescheduling. Not one person I talked with offered an apology for their error or my inconvenience.
Never. Ever. Ever. Will we think about using this company again. I don't care who recommends them!

Always satisfied with Air Mechanical, I have been using their services for over 20 years.

Sorry I chose Air Mechanical for my $42,000 investment.

Brad Hendrickson advised me by phone while I was out of state. We put together a package for the home of new furnace, heat pump, humidifier, dehumidifier, Combi-boiler, and air purification and circulation, total over $42,000. Everything was supposed to be ready when we arrived.

Nothing was working when we arrived on Friday at 10:30pm. No hot water, no heating or cooling, no fresh air circulating--though I explicitly advised Brad that my husband is recovering from COVID and is on oxygen continuously, requiring ionizing, clean air in the home for his health, if not survival.

On Saturday, a new team came and temporarily adjusted the boiler setting so we could have some hot water in some places, though it takes about 3 minutes to arrive. They also advised that the heating and cooling system now works.

On Monday, the boiler expert arrived and while he couldn't find anything wrong with his installation at first, and deferred to thinking the plumbing was at fault. Upon my insistence, we looked at the boiler again and saw that some of the pipes remain cold. New parts have been ordered, TBD on installation. This still does not explain why only tepid water can be achieved in the shower. For now, the plumbing is being blamed...

Further, barely any air comes out of the air vents. This trickle of occasional air is not hot or cold, regardless of the setting on the thermostat. There is a System Fault warning on the main thermostat, which I am told to ignore as if it is nothing. Finally, an old unit that was outside and should have been replaced is still there, and perhaps relates to this fault.

I believe that Air Mechanical with its years of experience can offer excellent service. At this point, I have asked that someone in authority step in to help us, so we can become long-term satisfied customers.

I needed a new programmable thermostat installed.  Dalton arrived at the exact time that was given to me.  He was very helpful, friendly and respectful of my home.  He also explained my new thermostat to me so I understood how to work it, along with the app that I could use.  

One thing that surprise me was that the company sent me information on Dalton, including his picture, so I knew it was him when he came to my door.  That was really nice.

The office staff was also very helpful and friendly when scheduling my appointment.

I would absolutely reach out to Air Mechanical for any future needs.

I came into work this morning to find our office was at 80° due to a broken air conditioner. I called another company before calling Air Mechanical and the other company I called answered the phone with a YUP? and then a pause. I want nothing to do with a business that can't even answer the phone in a professional manner so I decided to look elsewhere. After doing a little research online, I decided to give Air Mechanical a try. The person that took my call was courteous (unlike the first place I called) & assured me getting service same day wouldn't be a problem. Within a few hours I was given a call letting me know someone was on the way. The technician Albert arrived in uniform with a fully stocked and marked service truck ready to fix the problem.

After Albert introduced himself, I gave him a run down of the problem we were having. As luck would have it from the time I placed my service call to Air Mechanical to the time he arrived the air conditioner of course was working just fine by the time he arrived on site. There is nothing worse than having a serious problem with something that is an intermediate problem as this can make it very hard for the technician to diagnose if the problem isn't actually occurring. None the less I gave him a run down of what was going on with the air conditioner.

I was a little worried he wouldn't be able to find the problem since it was working when he arrived. It's easy to just give up & say I don't see any problems. Albert took the time to actually take the unit apart to get to the bottom of what was going on which turned out to be a bad capacitor that was causing the unit not to blow any air. Not only did he figure out the problem while the unit was still working, but he had the part that he needed to fix it on his truck to get the unit back in business. He explained my repair options and recommendations along with showing me a picture of the bad part.

He could have very easily said everything was working fine, charged a service call and been on his way but instead he took the time to get to the bottom of the issue and fix everything in one visit. I am someone that has a lot of experience dealing in a time sensitive field service industry and I was very impressed with my experience from start to finish. When the value of a service exceeds the price, price no longer becomes an issue & the price is justified by the kind of service you receive. This stands true for any service company. I will absolutely use them again as it's hard to find good service companies anymore. If you value your time and want to just get it done without worries, give Air Mechanical a try.

went to have inspected the exhaust is suppose to be all stainlees they put 2 aluminun elbows on it does not pass inspection they know this and they have yet to repair it so much for prof. install

Brandon L was great.  Showed up on time and was very good at answering all the questions I had for him. Fast and friendly.

It's pretty rare that I give a one star review.

We just moved into a new house with an older thermostat. We wanted to replace it with our Nest thermostat, which we've had and used in many homes. My husband was unable to install because we needed to do some re-wiring. Per Nest website, this company is a recommended installer.

I called them up and spoke with Michelle. I told her what I needed and also, we would like to do a HVAC maintenance plan. She proceeded to go through the plans, also going into great detail about an electrical plan and a plumbing plan (neither of which I was interested in). It was a pretty long pitch. She said she'd email me all of the details so I can choose my plan.

Back to the Nest install...I explained we only had 4 wires and needed 5. I even pulled the current thermostat off the wall and we discussed what I saw. She said it was a $110 service fee plus $79 install fee. I agreed and we scheduled the appointment for today (7/5/19) between 12-5.

At 7:45 am, I get a call that Brian is on his way. Huh? I am 100% positive my appointment was 12-5, because I have small children and avoid early appointments as much as possible. So not a good start.

Brian shows up, introduces himself and immediately tells me one of our outside lights was broken and he could fix it while he was here. Then he went into a pitch about all of the things he can fix and install; redoing our recessed lighting etc. I just want my Nest installed. So he went down to the basement to checkout the furnace and electrical panel.

He explains we need to add a wire. He tells us we can buy one ourselves to save money. He does have one in his truck though. But for some reason, he was unable to install the Nest today. I tell him I'm confused because that was the reason for the appointment: install the Nest. He goes back to the fact we need another wire. I explain that I know that, I told Michelle that when I called to make the appointment. Brian stated no, this was an appointment for the estimate. What?! Oh, and that will be $110. Plus another service fee for when he comes back to do the actual install.

He should have been aware of what was needed for the install, as I explained when I first called. He had the wires in his truck. But he can't install. What a scam. We argue out the $110. I agreed Michelle told me about it, but I thought the service fee covered a provided service, not an estimate. I've never paid someone to give me an estimate.

He continued his sales pitch as he was walking out.

Yeah, I will not be calling them again. They're more interested in how much money they can scam you out of, than providing the customer with honest, reliable service.

I have been a using Air Mechanical for the past 5 years and have consistently had exceptional service.  The technicians are professional, respectful and great at their jobs.  They explain what they are going to do and are clear in their recommendations. I highly recommend them.

Best service around!  They've worked on my gas and geothermal system.  Very knowledgeable and fanatical about letting me know when they are showing up for an appointment.  I've used them also for plumbing and installing a garage heater.

We had Air Mechanical out to fix our Ven Mar air exchanger. We got next day service and were very happy with everything and everybody we worked with. Would definitely use them again.

We have used Air mechanical for 22 years and come to trust them and their experts. Their tech was polite, professional and very knowledgeable. He always showed us while he explained what was wrong and suggestions for options. The sale person was very nice and gave us many options. Both of the employees were prompt and very ethical. It was nice to get calls to let us know when the people would be here. Highly recommend this company!

I needed a new A/C unit outside my house. I took a picture of the factory sticker on the unit that contained the model and size information needed to get a comparable estimate. I only live a few miles away, so I thought I'd stop by to request a quote.  I spoke with the receptionist upon entry and she called a sales person and gave me the phone. After explaining my situation she said they'd have to schedule someone to come out. I explained that I have everything needed to provide a quote with me. She repeated that they would have to send someone out. This didn't make sense to me as I was trying to be efficient. I agreed to have an in house estimate. She then asked if morning or afternoon worked best. I said anytime after three works best. She went on to tell me that I would need to provide an available window from 12-5. I explained that I didn't want to take time off from work for this estimate and that anytime after three would work.  We then agreed that one of my kids or wife could be there.  She then told me to that the estimate would be $100 so make sure to leave them with funds to pay the man!  This was all over the phone in be lobby of this business. Gave the receptionist back the phone and walked out. I will never do business with a company that charges for a quote.

We've had our share of HVAC issues (usually when I'm very pregnant and during a heat wave ) and Air Mechanical always delivers. The only challenge is getting someone out right away -- no surprise with staffing issues these days though. We always ask to be put on Mike's schedule because he knows our system the best and he's such a nice guy! When he arrives, he either puts booties on over his shoes or takes his shoes off. He assesses the problem and explains his findings in an easy to understand way while also being respectful. He takes great notes that they store in their system so if anything pops up, someone else can fill in and still knows the history. A very honest guy who never tries to upsell us on anything.

I had a furnace repaired after hours, service Tech was able to solve problem and was pleasant. Price was very high, twice what it should be. I guess when it's winter and you have no heat they can charge whatever they want. No indication of final price was given prior to service. I would suggest to discuss potential price outcomes prior to service.

I have used them for several years to tune up my AC and furnace and have had no issues.  I asked the man once when he was here for a tune up what it would cost to replace my bathroom exhaust fan - he gave me a range of $250 - $500.  That inspired me to watch an online video and do the job myself for the cost of under $40 for the fan.  Another time I had them come out to repair the furnace on the weekend.  I paid them well for this after hours call.  I was told would also need a new thermocoupler for an additional $500.  The man then said he found out he didn't have that part with him. Lucky for me, because the furnace has worked quite well for 2 years since then without this pricey replacement.  I get  the feel they are gouging me with their pricing, and will look to another HVAC contractor for my future needs.

Way too expensive and way too much high pressure selling
of service plans' smoke detectors etc.

We paid $300 per hour terrible

We have had to use Air Mechanical several time over the past few months due to the age of our current systems.  Today was the water heater, and Chad F. was able to replace a part rather than the water heater itself.  He was a great guy and provided great service.

Great company!  They did a thorough job in looking at our furnace.  Our rep Dalton was great.  He had great knowledge of the furnace and explained all of our options for future fixes answering all of my questions.  There wasn't any pressure to incur the cost right then and there to fix some items that were showing wear.  He provided options and cost to fix if we wanted to down the road.  I was extremely pleased with this company.